Horrible experience with the white girl that’s the manager they sold me a defective rolling tray that was damaged and I couldn’t see the damage until after all the plastic was ripped off. I did not like the experience I received. I didn’t leave for store for more than 5 minutes before opening product. The “manager” said they couldn’t exchange the damaged merchandise that they sold me. They sell damaged stuff and used lighters. Won’t return here again

Customer support is horrendous. Will not be coming back here.

Occasionally I will get a nice customer service person but thats very infrequent. This particular site always makes me feel very scared and very much having to be aware of my surroundings I tried to avoid it as much as possible.

The best smoke shop, with a lot of brands to choose from, excellent customer service, thank you guys.

Great fast friendly always helpful staff. One of my favorite places to sop for my smoking needs. Thanks for all the years of great service definitely always get my business when in the area. Keep up great work

This location is clean and neatly organized. However its also employing two of the most inordinately rude young white girls (Madison, a manager?). They both spoke to me in a manner and tone I can only call disrespectful & dismissive-- as if my mere presence in the store was unwelcome. I will not return & would recommend that if youre a black shopper- you may want to avoid this place and use a competitor. Id rather my hard earned money be spent with folks who can manage the basics of customer service.

Awesome Experience & Extremely Helpful!! Ive been wanting to switch from cigarettes to vaping forever but I knew nothing about it. The clerk spent at least 20 minutes explaining how it worked and helped me find everything I needed to get started. He even filled it up for me before leaving and walked me through using it for the first time. Ill definitely be back when its time for more juice !!

For regular customers they try hard to keep youre product on the shelf

Friendly Service 😊

I bought something from here that did not work, and the manager Jen made sure that the problem was fixed and I was happy! Great staff!

Only place in Norfolk I will purchase smoke related items ☺

This one is good. Skip tidewater drive and go the extra mile(or less?)

Great staff! Great product

Great customer service. I recommend this place 100 %

Great sele6of premium cigars.

Dont want to give them one star but its the only way to post they sucked and very over priced go to 7/11 and get cheaper cigarettes

Great place great employees

Very knowledgeable and helpful

You would think they would have a website awith all the money they accumulate in our neighborhoods. I hope they pack up and leave Hampton roads. Making all that money and too cheap to have a website? Get outta here!

Always helpful and friendly

Great prices

Great

Bad parking

Ok location

Great staff

Gud clothes

Prices

Great prices!!!!