The staff here is friendly, courteous, professional and knowledgeable. They know most of their customers by name, and are pulling the customer’s brand of cigars off the shelf before they even get to the counter. The store is always clean and organized.

Super surprised to see positive reviews here. Everyone I know who smokes in Norfolk has had a similar experience as I did -- being that the staff here are ridiculously rude and even mean. The girl laughed at my outfit and made fun of me. Then my friend said that same girl was unfriendly and made a gatekeeping, snarky remark about whatever term he used for a vape. Today, I went to chasing clouds in town -- who were SUPER helpful and kind -- and I heard from them the same thing that multiple people were talking about how rude this shop is.

10/10 best shop around amazing customer service and its a very inviting staff they make u feel like family

Please disregard the Negative Comment below. The last name Trash should say it all....Ive went here for 5 years & always had Awesome Experience

Best smoke shop in Norfolk won’t go anywhere else staff is amazing and great prices keep up the good work guys and gals

Really kind staff who know a great deal about their products. Theyre always down to answer any of your questions about products and gadgets. They dont try to upsell you on things you dont need as well which was very refreshing.

Absolutely the friendliest crew of people. Marcus is very polite and helpful.

Wouldn’t buy a vape from there unless u open it and try it in the store. I understand it’s policy for them not to take them back after opened but I spent 20$ for 2 vapes that both didn’t work and spit up juice when u tried to hit it. The salesman never mentioned anything about there rules of the store and never asked me to hit them in the store. It wasn’t his fault and it was the vape companies but it cost me 20$ for a mouth full of juice.

People working there, know what I need when they see me walk in.They are all so friendly.The store is always clean.

Came at a busy time but easy. Great selection and staff!

Great staff, great prices, neat T shirts

Very friendly environment. Treats everyone with respect. Love the owner. Shes an amazing person!

Every time I go there they have amazing service and they always have some cool stuff

Love this store and the employees!!

Best deals on smokes

Everything is cheaply made in china bought a torch a few days later quit working she wouldnt refund me or anything avoid at all cost just shop online

Lowest prices in town!

Good product