Great workers, got me in the same day and did a great job, and got it done fast. will be coming here in future for future oil changes. I would recommend to family and friends.
I was trying to go to my regular place for an oil change today. I was there half an hour till they closed at 4pm. It being 3 hours before their regular hours due to being short staffed. I was frantic with it being a Saturday, and losing hope as other places were closed already too. I typically plan better, but a tight schedule and a last minute 28+ hour trip planned for tomorrow, and a much needed oil change had me in a predicament. After several Google searches I found Grease Monkey. I called and they had availability. It wasnt much further to get to. There was no line, and they were so fast to get me in and out! Im beyond thrilled. Thank you for your amazingly professional, and fast service. I wont go anywhere else now!!
This shop absolutely went above and beyond. Their work is professional and so far the best in the central Illinois area. I have used them multiple times for my work truck and now personal vehicle. This location was able to locate things my dealership did not pick up on. I plan to keep using this location as long as their in business. I have been in customer service since 2008 and they treat me the way I want to be treated. Thank you for taking the extra step to know your service is everything anyone would want.
This was a GREAT experience! I was able to get in and out within 30 minutes or so. My battery kept dying and the technician was able to test it and show me that my battery needed to be replaced. The staff was very friendly and confident that they knew what they were doing! I’m so glad I came to Grease Monkey. Thanks again!
After looking into local shops to get my oil changes done, I couldn’t be happier! The staff was very friendly and professional, the service was quicker than expected as well! They also checked everything else and let me know if they recommended any other service (which they did not as this time, so I know they weren’t trying to upsell me). I definitely plan on returning!
Love the guys in here. These guys abd friendly, helpful and wont sell you anything you dont need.
Thanks to the technicians who serviced my car. It’s always a pleasure to see you and have you service my car. You all always treat me kindly and answer any of my questions. Thanks again.
Fast, friendly, professional service. They have fair prices on everything, plus they give you coupons for future services. Really nice guys working here, I cant recommend them enough
I received a 15 off coupon when I clicked on the website after looking at the reviews on Google (4.5 rating). When I arrived I could tell they moved with a purpose; they gave me an order form which expedited the process even further. I bought a full service and made it out of there in just under 20 minutes. These two men didn’t allow the drought of employees affect the consumers; they broke a sweat for that timeframe! Also, I could sense some extra honesty in both of the workers there, which is the best feature of all.
Adam and Shawn were very helpful, Adam showed me the cabin air filter and engine air filter and explained why they would need to be replaced soon and why but did not push any extra services upon me. Shawn also showed me a coupon that Greasemonkey was running and it saved me 15 dollars so that was awesome. Overall a great shop and great people.
We got in immediately and they were super quick! Very personable and did not try to “sell” us any other service we didn’t need. Will definitely return.
This Grease Monkey location has been sooooo helpful and amazing. Shawn helped me personally and was an actual super hero. There was no wait time, they checked everything out and explained everything to me step by step with such an amazing attitude through it all. I am immensely grateful for these guys and will be coming back whenever I need help from now on! These dudes rock !!!!!!
I went in for a simple oil change and the guys inside were extremely friendly and helpful, pointing out i needed to change my filter, which they did promptly.They were super professional, and overall provided excellent service.
About 6 months ago, I got my car washed right next to this place.. after coming out I had a spare tire case jammed up underneath my car and I was dragging it when I came out. Two guys from Grease Monkey came out and helped me dislodge it, today I went and got my oil changed in my truck. Professional, Quick, Top Notch! Keep it up, you have a customer for life!
I was supposed to show up for an appointment to have my vehicle worked on down the road at Jiffy Lube, I arrived and was told that they could no longer work on my vehicle without any call, made me wait all day to arrive and then tell me. I came over to grease monkey right down the street, Chris and his crew was very professional did not try to sell me anything I did not need and worked on the expected problem and finished it within a reasonable time. I would highly recommend Chris and his crew to anybody who is looking for a great quality work done to their vehicle. I was very delayed because of Jiffy lube but because of Chris and his staff he was able to get me back on the road within reasonable time. Thank you Chris and everybody hate me smoky I cannot explain how grateful I am that you guys took the time out of your busy schedule to help me get back to my son. I look forward to coming back soon.
The gentlemen that took care of me were very knowledgeable, quick, and helpful. I was really surprised at their service and can’t believe it took me this long to come to Grease Monkey! I 10/10 recommend!!
I had quick and great service! Favorite place for vehicular maintenance!
Worked very fast and did what needed to be done. We’re super nice throughout the whole process. I would recommend them to anyone in the Normal area
Chris and Jeremy did a great job on our oil change today! Extremely nice staff and very knowledgeable! Highly recommend going here for your car services!
Ive been here a few times and always had great service! The guys there work fast and work hard to get you the best value.
Had a Great experience at grease monkey! Staff was super helpful and did a great job! I will definitley be back again!
Very nice and helpful. Great, friendly staff and very time efficient. Definitely will be back!!
Absolutely loved working with these men. Showed me what was wrong with my vehicle and how they were going to fix it. I will definitely be coming back!
Staff was friendly, helpful, and got me in quickly.
These boys are good, they work well together making sure the customer is taken care of. They are tough to work in that hot environment and keep a good attitude. Keep it up.
Good experience. Guy at the front desk was very up front and informative about what would work best for my car. Great experience
Professional and awesome customer service!! Had my 06 tahoe in for an oil change and got treated with respect and was good with answering all my questions and then later in the day took our 14 sonic in for an oil change as well and the person that took care of us said our car uses a synthetic oil and said that our oil was in good shape for awhile and thankful for them to say something that i didnt know. Im so glad they were honest about that and not sell me something i didnt need. Thank you for your great service and honesty
Staff were professional and detailed and polite.Explained problem and options of broken grease fitting (zerk).Filled brake cylinder reservoir that was low.I appreciate their service and at no charge.😀
These guys right here are the best. They will take of you and treat you and your car right. 10/10!!!
Chris and all his staff here are always take care of what actually needs done, being a lady coming here I have never felt taken advantage of. They always do a great job
Adam, Sean and Jeremy were professional and knowledgeable. I’m a new customer & appreciated their efficiency.
Been coming here for years they are very helpful! Chris is awesome 💪🏿
Came to get my car looked at and everyone was incredibly helpful and kind. Chris was in charge (I think) of my car and was very informative and nice!
Chris and team were awesome. I brought the car in needing a oil change and ac recharge. They discovered I had an oil seal gasket leaking and took me out to the bay to show me. All work took an hour total to complete. Very honest and professional.
They work quick and very nice. I recommend this business to family and friends.
Sam I came in today thinking I just need my Pads and rotors Replaced. Come to find out the mechanic who worked on my car last didn’t even put the right parts on let alone didn’t even have my parts on right! But Chris and Jeremy got me right together Highly recommend Grease Monkey in Normal IL on N Main St
Ive been to a few different places to get an oil change and the customer service was subpar. I like Grease Monkey because Chris is always professional, helpful and always answers my questions and is straightforward. Im also usually in and out, which is always a plus. If they do happen to be busy, I notice how hard they work to ensure I receive the quickest possible service!
Chris and the team went above and beyond to make sure my vehicle was fixed correctly. The service was more difficult than expected due to unforeseen circumstances, but they were transparent throughout the entire process. The customer was definitely put first and this is the only place I will take my vehicles from here on out.
They were fast, friendly, and helpful. They offer a discount for Ladies Day on Wednesdays but theyre priced fairly regularly.
The pit crew is always willing to help in the fastest and most reliable way. Always tend to the needs of the customer and insure longevity of the car they’ve worked on. If you need Mech. work done on your car I recommend GreeseMonkeys on N. Main in Normal.
Adam, jermy an Shawn do a great job. This place is very consistent.
Stopped in for a oil change, they were shorthanded like everyone else in town so really only had one bay going. Was a car in the bay with one behind was in and out in less than 40 minutes and the guys were courteous and professional
Called told them I needed a oil change. As soon as I got there told them just a oil change. I sat there and watched them. They did just a oil change. They didnt check the wipers or batteries like my invoice said. Then I got charged 105.00 dollars for that!!!!!
These guys are amazing, have always helped me, pretty fast, and you can always find coupons to get a few dollars off here!
The service was very quick, I did not have to wait and the workers were very friendly. My only complaint was they must not have reset my vehicle because when I start it, it still says oil needs to be changed.
The crew was efficient. They were able to get me in immediate and I was able to get on the road.
Chris and Jeremy were both super helpful and got me in and out with an oil change super quickly! Will definitely be coming back here!
This was the first time i’ve ever gotten my oil changed and thank god it was such an easy trip. They were able to get it done super quick and were very friendly in doing so!
These guys are amazing, have always helped me, talk me through what they were doing, and gave me grat deals!
They were very nice and did a great job on my car!
Chris and Tyler got me in quick and got the job done and got me to the road safe!
Great guys! super nice and helpful
Jeremy and Brayden got me in and out on an oil change fast and professionaly. Will go back again
I’ve been here twice now for my oil change and they are always on time and on top of it! Will keep coming back for my oil changes!
Chris and Jeremy were great dudes made the oil change quick and easy
These guys are seriously so nice and so professional.
They fixed my AC unit very quickly and was done within 2 hours.
Friendly, professional service. Overall great experience.
Quick and to the point. Professional and informative
Very friendly, organized, and professional — especially towards ISU students.
I was given very clear options about what I needed and what I had to choose from. The service was explained well and the prices were just the same as the averages I found online. My appointment was noon, we started at noon.
They are flipping awesome. Treat their nurses right
Great customer service! Knowledgeable & curious!
I recently had one of my cars oil changed at the Grease Monkey location in Normal. The three guys that were there were very unprofessional. During the time that my car was being serviced they constantly used the F word and made comments such as Dont do that, that is a customers car. I dont exactly know what they were doing or if they were joking but I did not find any of this funny. My car is to important to me to have it serviced by a bunch of unprofessional guys. I will not be bring my vehicle back to this location.
Great Team of Technicians very informative, friendly and professional.
Greatpeople Adam Shawn chris and jeremy
Awesome staff providing great & quick service.I get oil changes done at this place on a regular basis.
Great guys they was fast and very good at their jobs
Chris and Tyler were quick and got the job done professionally.
Awesome and professional experience. 10/10 will recommend and use services again. Oil change along with fuel filter and air filter.
Guy at front desk was very informative and helpful.
Changed my oil quick and were really nice
Great service and fast oil changes.
Chris, Jeremy and Tyler were excellent!!!! I used to take my car to a shop in my hometown, now I will only drive to Grease Monkey to get my oil changes and get my car serviced!
Great service very professional people would definitely recommend
I needed a quick oil change for a long holiday drive (three days before Thanksgiving 2019), so I took Subaru Forester 2016 for a QUICK ENGINE OIL CHANGE (40K) in the morning 8:30 am @ Normal, IL branch. I pointed out to them that the the Foresters transmission drain plug is quite close to the engine oil drain plug, so please be careful. They rudely told me that they were professionals who had decades of experience. After two technicians were under the car for 30 minutes, I decided to ask them why it took so long. They reluctantly admitted that they mistakenly pulled the transmission drain plug instead of the engine oil plug!!! ($#*(@) They offered to fill the transmission fluid for free, but I told them that Subarus transmission was not to be serviced (closed system) AND it was still under the manufacturer warranty until 100K. Opening its transmission gear box to fill the fluid would void the warranty. Finally, after aggressive negotiation, they offered to toll my car to Grossinger Subaru. Grease Monkey also stripped the transmission drain plug so the dealership had to replace one of the transmission chassis. Fortunately all rectifying bills went to Grease Monkey for their simple, ignorant mistake. A 15-minute quick oil change at Grease Monkey became a one-day ordeal. Called Grease Monkeys service manager but did not get any call back or an apology from them. One year has passed, and I am still angry when I think about the experience.
Shawn is awesome! Great bunch of guys!
Best service ever, got done quick on and out
Only place in town that had a oil filter for my vehicle, 2021 Kia Telluride without going to the dealership.
Great customer service and very informative.
These guys get it done. They are amazing. Will keep coming back
Needed an oil change done quickly- was able to sign up for an appointment online quickly, drove in to the garage, work was done exactly on time and super fast! Done in 7 minutes but friendly and knowledgeable crew!
Very friendly staff and fast service! As I am someone who knows very little about cars, they were able to explain what was being done and what I should be on the lookout for my next visit.
First off i would like to tell those guys at the Grease Monkey on Main st. in Normal IL.61701 Thank you for the service that you gave me ., those fellas repaired a problem with my oil pan plug, that i had for 2 yrs . no speed lube or any other oil change place in town would touch my car, until i went to Grease Monkey. and i think God gave me the idea,for now on its just Grease Monkey for Me. Thank from a new customer Craig.
Grease Monkey is a very friendly atmosphere. They will not take your money for taking your money sake. Great discount because I am a healthcare worker. Will be back.
Grease Monkey does a really great job on making sure vehicles get the proper attention that they need. For example, about 3 months ago, I got a brake job done on my car. Brakes are great as of now. Oil changes, really simple, fast, and always done properly.
Great people and pleasant experience!
Quick and Friendly Service.
Great Service and Friendly People!
Jeremy walked me through the process of starting my oil change!
Great professional experience and quick!! Thanks greasy monkey of normal!!
Always quick and professional - great customer service!
They take care very well
Great. Chris Jeremy
I went to Grease Monkey to have a oil changeThe staff was professional from beginning to end. The manager even informed me that I wasnt due for a oil change. Most places tend to get over on females and he couldve performed the service just because. I really appreciated the professionalism and honesty. I will definitely be returning for future services.
They started my oil change as soon as i arrived for my appointment. took about 20 minutes to do the service and was even given a discount without asking. definitely recommend for college students away from home in the area.
Customer service was wonderful! They were very upfront about the parts we needed and what wasnt necessary
Absolute best place to take your car. The staff is always friendly and knowledgeable, and they never try to over sell you on unnecessary things. In fact, they always tell you if you can wait on fixing something to save your money until you really need to do something about it.
I took my car in Thursday morning at 8:06am because my engine was stalling and they diagnosed my problem within10 minutes .They gave me a discount on the labor and topped off my oil free of charge. This was truly exceptional service!
Great help and quick service