I wish to thank 2 special ladies that worked there... Sabrina A... and Amber K. Two ladies that have made my visit at Pandora a great Experience. I truly thank you for the great help and the direction and your assistance. I truly look forward ...shopping once again at this location .....this location because the staff that works there are amazing.

Had Went On Mothers Day But There Was A 120 Hr Wait Time So I Left. And Return Today And Made My Purchase Was Help Bye A Lady Name Jamie Whom Help Me With Picking Out Everything I Wanted So I Appreciate The Help Today. I Was In And Out The Store In 10Mins Will Definitely Be Returning For Future Purchases.

I love the girls over here they are all so pretty. Amber especially, she makes good sales & talks to her customers nicely. Good store, price could be lower though

This place is managed horribly. My bf said he got me a gift here and the girl he spoke to upsold him. She pushed for a rose gold plated ring just because it was more expensive and she was going to get more commission on it than on a silver ring. Stay away from this horrible place.

Nice location yet learned the email I received for a 10% off bday gift is NOT valid in stores although not clarified on email

I had an awesome experience at the Norridge location. The sales rep. Olivia was professional and pleasant.

The associates working there need to learn a better way to talk to customers. Will never shop at this pandora again. i rather take my money else where. Oh and this is thee only one that refused to clean my charms, but recommended I buy their jewelry cleaner. Worst experience at a Pandora store.

I had come in the day before Christmas to do some last minute shopping. While the line was fairly long(which is to be expected on Christmas Eve) and they were clearly extremely busy, I was able to get in fairly quick. I was helped out by Adrianna and she did a tremendous job of helping me find a few good charms for my girlfriend(which she absolutely loved when she received them on Christmas). I was in and out of there in 15 minutes and very happy with my purchase. Ill definitely be coming back next time I need to buy some more gifts!

HORRIBLE MANAGEMENT TEAM!!I got a beautiful ring gifted to me by my boyfriend and unfortunately it was 1.5 sizes too big. I went to this pandora on July 10th and the Ladies were wonderful they checked the ring (which was bought on June 28th) and they ordered my ring my size to be delivered within a week. I got a call in July 13th that my ring had arrived. I arrived at around 7pm to make the exchange the young lady was about to exchange the rings and the manager ROSEMARY (HORRIBLE ATTITUDE) barged into the transaction and denied it because the ring was worn down. Which I have no idea how if I never wore it because it was too big and I had only received it a week prior to this encounter. She had a horrible demeanor as soon as she saw me made me feel very discriminated against. I felt because I was Hispanic she didnt want me in that store. I went to a different pandora and they nicely did the exchange no hesitation. When corporate tried calling the store she did not answer them because she knew why they were calling!!Horrible manager she shpuld definitely not be working in any type of customer service job because she is trash.PANDORA STEP UP YOUR MANAGEMENT LEVEL REQUIREMENTS YOURE LOSING CLIENTS BECAUSE OF PEOPLE LIKE ROSEMARY

A lot of beautiful jewelry. But the prices are too high and they dont have a lot of sales.

So doing my last Christmas gift shopping on Wednesday 12/23 for my mother in law & mother so I decided Pandora would be perfect but Geeee why does location has the most rudest employees from the lady checking in at the door to the Girl who I made my purchase with who name was Adrianna who mind you was no help at all for sh!4.. I picked out 2 different Bracelets so of course needed to different charms Adrianna was no help at all on helping me pick anything not even the charms. I spent $300 in that one purchase the least I could’ve got some ideas or offered to look at something nice as well for myself but nope she was a completely dry conversation, no interaction. Adrianna needs more training on customer service as well as the lady at check in. But I’m glad I’ve experienced this and got a bad vibes from both of them because I know better to not ever shop at this location at all.

Great staff, great customer service, will definitely go back

Customer service was amazing..Sabrina thank you for all your help. I found and got everything i needed for mothers day and Sabrina help with her expertise.

Lovely place for jewelry my daughter enjoy so much..

This Pandora location has AMAZING customer service. I went to go buy a few charms for my best friend as a birthday gift and the girls helped me pick some cute ones! I will be coming back again :)

Very friendly & helpful I found what I was looking for thank you pandora & staff

Got a nice piece for my mother for Mother’s Day!

Great customer service.

Very beautiful take good care of there costumers.

Amber is the best sales associate there! I would not like to have anyone else but her handling my belongings.

I enjoy shopping at Pandoras.good customer service

Beautiful pendants, rings, beads for pandora bracelets.

I made a purchase with Pandora around Christmas last year. I didnt recieve my order I contact the customer service team which they were very nice and reship my order that was in stock. I was informed to take the bracelet to Pandora for a return or exchange. I took off work to exchange for the correct size. Once I got there I was turned around. I was then informed by the way I paid for the bracelet  they wont accept in-store exchange nor return. I really was unsatisfied with the way this was handled. Because a representative instructed me to take it to a store. I then asked the rep if its possibleto get it at the sale price I was informed I could not I would have to buy at normal price. Now I have to take it to UPS to return the item. I am very sad about this. It will be a while before I shop with Pardora. I am a very good Loyal customer and is very disappointed.Thank you for your time

They were very nice and had fast service

I legit called asking if they had a specific ring in a size 5 in stock, they confirmed they did and I told them I’d arrive within minutes (I live 5 minutes away) with an exchange (boyfriend got the wrong size). I waited for a bit in the line, not a problem. Rep saw the ringI was exchanging it for and guess what? They didn’t have the ring I called about in stock. They not only lied but wasted my time.I then called Old Orchard, they confirmed they only had one available and also put it on hold for me! Thank you Old Orchard for notonly actually checking, but for reassuring I won’t be wasting my time and will be leaving with a ring that actually fits me. Norridge has a thing or two to learn.

Im so happy that Pandora opened there store at the hip mall. I was also pleased with there protocol in the store and the safety of there staff, but also the customers. I was very pleased with Ilana shes so nice and she was very attentive to my concerns with my bracelet being tarnished as well as my charms and it was send to be cleaned. I was so happy that I treated myself with a new bracelet and two charms.Thank you, PandoraLisa

Very kind and helpful

Extremely rude people... Rosy I think was the name of the lady... I went to exchange a bracelet that I purchased online and she was rude to me... she told me that I cant do it in store.. because I purchased online thru payments... and them I call them for help and she hang out on me... 😠 🤷‍♀️ I think she doesnt like her job.... Rude customer services....

Ill be back, Denuta was so sweet and friendly.

Well right now its covid-19 safe. There are shielding at the counters and you must were a mask to enter.

Jessica Sales Associate was very helpful and nice so was the lady standing in front of door w/ a list making sure that customers were meeting instructions of 6 ft. apart.

I went there to exchange a bracelet I received as a gift. I wanted the same item just a bigger size. I was charged a “tax” for the return. When I asked for management to explain, because tax was paid on the original purchase...the sales lead Erika just repeated that I had to pay the tax. I was aggravated by the lack of explanation. Erika then in a very passive aggressive tone said “your welcome”. I pointed out that I never said thank you. She then repeated “your welcome”. I asked for the corporate phone number. The manager Rosemary then stated that they don’t give out the corporate phone number. I have to go to Pandora website. I live minutes away from this location. I will never go back and I will tell everyone about how I was treated especially by Erika. My family and I but quite a bit of Pandora. Never again for this location.

U can never go wrong with Pandora.

Awesome pandora pendants and bracelet

Hey If you ready to buy the ring for your love one,stop by they have affordable prices on some wedding ring,bracelets and earrings. Check it out is by HIP MALL.

Fast and reliable customer care

I felt rushed and you can’t see all the charms because other customers are with sellers in their section so your very limited in looking at everything in the store because of the virus regulations.

Beautiful jewelry but to expensive

Horrible customer service. The staff are very cliquey and appear to think they are above everyone. I told my mother not to go here but she insisted and then later told me that a manager, Rosemary, was very rude to her. We will be taking our business elsewhere as well as spreading the word.

Very rude people and they need to work on their customer service skills.

Terrible customer service. When we first walked in, not one employee greeted us until minutes later and it was 4 workers in there standing around talking. They don’t have much of a selection of bracelets/charms and the workers weren’t helpful at all with helping me make a selection. They seemed uninterested and were very unprofessional. If they had paid attention to people walking in and actually greeted us, I would’ve considered buying from there, but now I’m going to give my money to another location. Do better!

Great Employees.

Great customer service.

Very unfriendly and unwilling to help service. Waited in line for over 20 minutes. After finally getting service the lady (Maria) told me she that it is the holidays and she doesnt have time to figure out the correct size of a ring. Ive spent well over $3000 at Pandora stores. No more. Service is zero! #pandora

Big selection of charms. Very friendly and helpful staff. Completely satisfied with a purchase

Nice selection

Awesome service

I bought my first bracelet today...and i just simply love it

Nice jewelry,but expensive.

I had an employee transfer a charm that I needed from another location and said she’d call me back in 2-3 days, after a week I had to call and ask what happened to my transferred charm and I’m not sure if the store sent over the wrong charm or if the girl asked for the wrong charm but they told me I had to call other stores to get the charm I want because they didn’t have it.

Got my daughter a ring for her birthday they have great items.

Me and my wife favorite

I had purchased an open bangle bracelet for my 10 yr old daughter & she had lost 1 of the stopper beads that locks in the charm. When I originally purchased the bracelet from another location I was told that if needed, replacement beads can be purchased at any authorized Pandora retailer. I visited the Harlem & Irving Plaza location in Norridge, IL and asked if I could purchase a stopper. The representative insisted that I purchase a new bracelet all together because they do not sell the stoppers separately. We went back & forth for a moment because that was not what I had been told when I originally purchased the item. I felt misled a lied to. The representative did nothing to help or ask for assistance by a manager but only insisted that they do not sell the beads separately. By this point it was obvious that we were arguing and no manager had come to assist or help in any way. The rep who was visibly annoyed asked if I would be purchasing a new bracelet & I told her No & that I would never purchase anything from your store again if this is how choose to treat your customers. So I left as the rep was giving me an eye roll & did not even try hiding it.My daughter who was with me at the time was visibly upset as was I. All I wanted was to make my daughter happy, so we went to another Pandora location which was located at the Rosemont outlet mall in Rosemont, IL. There we were greeted by a helpful staff that told me, OF COURSE WE SELL THE STOPPER BEADS SEPARATELY!!!!!! Although, they only sell them in pairs which makes sense and I had no problem with doing so. Not only do they sell stopper beads separately but they had various styles of stopper beads to choose from.I’ve never received such terrible customer service at a jewelry store before. I suggest to stay clear of the Norridge store because it’s obvious the staff there is inexperienced, rude and are unaware of their own company policy. I highly recommend the Rosemont location instead. Much better customer service at Rosemont.

I always go to this store ... they are all very kind. but yesterday I went to find something for my sister’s graduation and a girl named Jenifer with blond hair gave me a really bad service, she told me we only have this she put it on the counter and she was listening to another conversation, I was waiting for her attention and then I told her I would take this, she gave me the same one that had the price and besides she told me to put my information with bad attitude I told her that I always bought there and if she could look for me by my number and she told me that if I had put my information in that store because if not I had to do it again ... I do not know if the information of each client is in different stores of Pandora I do not believe it because nobody else uses my phone number. Then she put the little box in the bag and gave it to me just like that without fixing anything ... terrible attention from her .... 😕😕😕

Very helpful workers and very nice. They also help you out while shopping there for the perfect gift!

Worst pandora store I’ve been to! The manager Zoriana Shumsky is horrible!! Really rude I have no idea how she’s a manager to a Pandora store!

My wife and 3 daughter all have bracelets and charms so go figure.

Really enjoy it was my first time there n the gentleman was helpful n I made a purchase 😘 I will be back love love

Horrible customer service!!! Extremely rude people. I’ve spent a lot of money in Pandora. No more.

They were very helpful and friendly. Will definitely come back.

I wouldn’t come back to this store. It took a hour for someone to help me pick out a ring and a necklace and they were rude.

They are helpful but for the holidays they had none of the Forever Collection....

Maria did great job... I definitely recommend her👍🏼 and I like the store, they having everything... 👏🏻

AWESOME😁❤❤💍💎📿

Love the place. Fatima is the bomb.Cindy

Very pleased with the service, they even offered to clean my bracelet 😁

Never been

👌 good service

Probably some of the snuttiest bunch of sales associates I have ever had the misfortune of sharing air space with. I had a return of an item with a receipt. Item was only 2 months old why are the stones falling out. Per pandora policy item was exchanged. Had the sa. Been not rude I may have stayed to browse. Never will I be back to that store at least. Get it together pandora at the hip, there are plenty of places to buy all the sparkly things.. maybe Ill stick to the internet that way at least I can shop in my pjs. Boo too bad I cant give ya zero stars!

Beautiful jewelry. My wife is delighted!

I was soooo happy when this store opened at HIP! I shop at pandora a lot and this location is most convenient for me. I went there today to exchange a charm I received for Christmas since I already had it and went to clean 2 of my bracelets and my moms bracelet. The girl that helped me was Iryna or Irynka, something like that, and from the start she had an attitude with me because I didn’t exactly know what I wanted. The store was empty so I didn’t understand why she seemed in such a hurry. When I showed her the bracelets that needed to be cleaned she gave me attitude again as if it was too much work for her to put them in a machine so they can get cleaned. I had enough of her after my 20min visit. Worst sales associate I have ever incountered. No customer service what so ever. Do not work with her!!!!!!

What a beautiful store and the employees were very friendly and helpful and knowledgeable!!!

Love it

Good service

Nikki was great!

I was very unhappy with Maria V. customer service. She didnt even know what their classic bracelet was which anyone can google. She was very unfriendly and seemed annoyed and short with my questions about my purchase. There definitively needs to be some training with these young girls at this new store, will go to Old Orchard from now on instead of here even though it is walking distance from my house. Sad thing is this review probably means nothing and there will be no changes.

Could not have been more helpful. 👍

Lots of nice jewelry besides the bracelets and charms

Great place awesome prices

Great store and service was excellent

40 minute wait

Friendly staff, helpful, and close by.

Waited 30 min just for them to tell me they’re out of what I wanted. The letter U

Great place . Great service

Great customer service!

Vanessa was great help!!

Very nice ladies

They are so nice..

Friendly and pleasant service

AMAIZING

Good place

Too crowded and long wait to pay for items

Horrible less than a star the first time I was treated so bad the worst customer service I have ever received the guy was laughing all the time making jokes with co workers there instead of attending his client Im never going back his name is Isaiah

Wonderful Customer Service,

💘 it

Where do I begin...

Grate services

Great place

Nice

Nice