Needed a screw pulled and tire plugged on short notice. Staff said no problem. Not only did the service tech fix the tire quickly, he was great in allowing our kids to watch through the window. He even showed the kids what he was doing and made them laugh. Quick fix and kids had a great time in the clean waiting space. The awards on the wall speak to the great staff. Thank you.
These guys are always great, been there a few times for various repairs on my old car. Always fair and treat you right. Been to a few other shops in the area and always felt like I was getting taken for a ride. Al is straight and honest. After buying a brand new car a few months ago I didnt hesitate a second to bring it to this shop to get my tire patched after running over a nail today. They got me in and out super quick and Jason was awesome. Glad to have this shop in the area. Thanks guys!
Told me I needed a new part put on the new part. Didnt fix the problem didnt need the new part.. They still charged me over $500 and gave my car back to me in the same condition that I dropped it off in
This place is amazing! I took my car in for a routine oil change and found out I needed new front brakes and a battery. Mind you I supposedly had a full brake job back in March of this year at another place. I was not happy learning that a full brake job had not been done and that I need new front brakes but Jason really helped me out and they had my car in and out same day within two hours or so. The service here is quick and efficient and the customer service is extraordinary. Definitely recommend this place to anyone. Super quick and convenient.
This Car-X has surpassed my expectations. They are knowledgeable, courteous and trustworthy. I dont typically trust mechanics but these guys are different. In addition to oil changes, they have repaired our air conditioning. They quoted a price to repair it, but upon checking learned it was something else and turned out to be cheaper. Love this place! Al, the manager is the best!!
These guys are good, especially Jason. He gave me a good price and they have fast service. Customer service is prime and he was always giving me options. I’m your typical girl that doesn’t know about cars so for him to let me see different options and prices were a win for me.
This shop has serviced both a modern car, and an old Mazda from the 80s for me and I have never been more pleased with the level of experience and professionalism at an auto service center. They managed to fixed problems with my Mazda that had gone unsolved for decades. When my newer (2012) car was having an issue they quickly diagnosed it and knew that my dealer would have a software update that would fix it. The whole team is courteous and explains in detail what repairs are needed and the costs involved. If they cannot deal with a problem or it would be best suited to another facility, they make recommendations. That type of honesty keeps me coming back.
This place is awesome. He gave me a great price on a brake job after going to two locations to get it quoted out. Also I was in and out in a Flash. Restroom as clean as well. When I have to do brakes again.... I will come here
Great experience with returning a Uhaul truck. Quick, and very professional. Honest employees! I accidentally dropped my credit card and they immediately called to report it to me! I would definitely recommend!!
The manager was very understanding of my situation and being an essential employee working at a hospital, he always got my car fixed extremely fast at an affordable price!
I went in for my monthly oil change and didn’t realize my tires were going bad. Jason pointed it out to me right away and showed me why they needed to be replaced. He was friendly and super helpful in matching my tires to what I had. In addition he gave me the lowest price and got my tires the very next day. With the winter weather coming I feel much safer being on the road. I am so grateful for the service I received and will definitely be back. I highly recommend CarX in North Aurora!
5-stars all the way. I’ve purchased tires here before and always left satisfied. Today I came in an hour before close for an oil change and Jason took care of me right away. I needed new brakes and filters as well and he got the parts in and replaced in no time. I will definitely be back.
Jason was awesome to work with... Great service, great prices, and very informative. Definitely will be back for all my service needs!!!
Great Customer service that went above my expectation level. My Wife’s car was dead and needed a tow at 7:30 at night. I called to leave a message that my car was being towed and to put a new battery in. Mike answered the phone and was still working and stayed until 9:30 until a new Battery was installed and had my car back that night. Unbelievable Customer Service. Been going for 4 years and will not go anywhere else.
Great professional service and willing to provide honest details and descriptions of their service. They educated me on previous work that was done on my car that was low quality and they assisted me with great work. I left their facility feeling a lot better about my car.
Had a good experience at this CarX. Fast oil changed and rotate. Very pleasant.
Really awesome guys. Went above and beyond to help me out and get the best deals. I really recommend them!
Very pleased with the service. Jason was very helpful and appreciated him showing me just what the concerns for the car were. Did not feel pressured at all. Thank you!!
Saved a ton compared to the dealer across the street! Great service, professional and car was ready on-time. Definitely going back here next time I need something.
The best place to get an oil change. They are quick and legit. Very friendly and helpful staff as well .
Bought my own aftermarket parts and they took care of me no questions asked. I would highly recommend them for all automotive needs!!! Customer Satisfaction is ALL they care about!!!
Dropped my Jeep Cherokee off on 5/20/2019. Hours later they gave me a $671 estimate for a broken thermostat. I looked up info online, and replacing a thermostat is estimated as costing half that. I had little choice but to go ahead with it. I picked up the car the next day. The manager told me they did not know it would take 4 hrs to fix, because it was difficult for his repar guys. Labor, then was $480. My question is, if they didnt know it would take that long, how did they come up with that expensive estimate BEFORE they began repairs? I guess its magic. If u dont mind paying double go to Car-X in North Aurora. I, on the hand will nvr go back.Richard in North Aurora
When we moved here two years ago I didn’t know who we could trust with our high mileage ‘07 Suburban. We’ve always take excellent care of it but it needs more lovin’ these days, it’s still better than buying a new one😆As a woman, I’ve heard the horror stories of shops over charging for work or talking down to their female customers. I’ve always been fortunate to have had good mechanics and friends who know cars who could verify the work needed.So I was so thankful to find that Car X is no exception to my good mechanic fortune. Al has always provided excellent customer service, he’s professional, knowledgeable and kind; but the amount of time Al took with my husband and I to go through and explain and show us what all was being done and how it all works absolutely floored me! He answered every question we had but I was most impressed with the fact that he didn’t try to over sell what needed to be done, quite the contrary.Thank you Al and crew!
They work on several of my Classic cars that i pamper and would not leave at most places. Thank You for the hard work you all do.
These guys always do a great job, always prompt and have been very honest with me if I don’t need something they tell me rather than just doing it. Very trustworthy been coming here for 5-6 years
Brought my car in to see why my check engine light turned on this morning. they said they could check why it turned on for free. After 30 minutes, a dude came out and said they fixed the problem by reattaching a couple wires, but you have to pay a $95 Diagnostics fee. I just wanted to know why it was on so I could dertimine how urgently I needed to fix the problem. I told him Im not paying him a dang thing. He stormed out and another employee told me I was fine and they gave me my car back. Do not trust this place.
DO NOT GO HERE. I had oil change at CarX North Aurora and ‘FREE’ tire rotation that nearly cost me my life on the tollway!!!! Tow truck driver informed all of the lug nuts on all 4 wheels were loose. Front wheels wobbled nearly off and luckily I was near the shoulder. I’m counting my blessings I wasn’t injured or struck by traffic behind me. Traumatized! Also out $120 for a tow plus who knows what kind of repairs pending to my car. CarX North Aurora was already closed for the evening. Will see what the manager says or how they fix this.
Recently went in for a wheel bearing change and drives good as new. quick service and helpful explanations.
Jason the manager was real nice he gave me a discount for my oil change and thanks to him for getting me in late in the evening
Found these guys on a fluke when I was in the area and needed an oil change. Very friendly, good price, and got the job done quickly. Ill be back if Im out this way again!
Great prices. Cheaper than competition. The manager was friendly and able to deliver quick results.
Mechanics seem honest and repairs are satisfactory. But manager/owner raised prices on me $200 after giving me a price. Plus the fact I was waiting in shop almost 5 hours didnt help.
Great service, always been treated so well! Jason really explained everything to me and I’m NOT a car guy!
The owner is always super nice and friendly, been going here with my car for about a year now and never had an issue.
Jason was great and honest. Recommend stopping in for any car needs.
They are super quick and friendly. They do it for great prices and help everyway that they can I love this place.
I woke up to a flat tire this morning drove over to car X they got me in and out and on my way. Thank you so much!!! Great friendly service!!!
Ive been recommended by my co workers about this car x, I came because the dealer told me that I needed a new timing chain . So I came here to get it replaced, when I came in I talked to al the owner and he told me that no such service was needed and that timing chains last a very long time without being replaced. So he was upfront and honest with me witch is worth my business !!! Highly recommended
They have always treated me fair and done a great job.
This is Paul W. I used my friends account to login to write review. I have moved to Aurora, IL for a little bit more than 1 year. I was looking for a reliable neighborhood mechanics to service my vehicle. I have my GMC Yukon XL serviced here. The owner and his team are friendly and very honest on the estimate and tell you what needs to be fixed. They have installed and replaced my rusted brake line, did a super job on my front brake and calipers. They have even found out what was wrong with my anti-lock brake sensors and fixed them. You can trust this CarX place for routine vehicle maintenance tasks for excellent service. Look no further.
Tire pricing with discounts were great. Service was quick and friendly.
The manager is super friendly and the service is always quick! Whether I bring coupons or not, they always offer the best deal.
What a great place i went in got an estimate on work the price was way lower than my first estimate by another company the manager Jason explained everything about what repaurs were needed and wasnt even near the problems the other place said i had
Super nice, quick and honest service. In and out within an hour for a break job.
Went to CarX, North Aurora for an oil change. The mechanic stripped the thread on the oil pan so the plug wouldnt hold. The owner and manager didnt take responsibility for it. Charged me for an oil pan. Reported them to BBB, CarX Corporate in Schaumburg and Village of North Aurora since I am a resident. CarX, North Aurora did my last oil change and it was without issues. Do the right thing and you wont get bad reviews and lose business. Definitely wont go back there.
Unprofessional, and bogus trying to make you spend money. Will not be giving them any business, went to have an emissions test instead if telling me what I could do they failed because off a Service engine soon light even though I corrected the problem by myself by simply looking it up. Didnt know a light on my dashboard had anything to do with my emissions. BS scam artist stay away
Manager was friendly, and I got an oil change very quickly and at a great price!
Great work. Good technicians and friendly staff.
Had flat. wouldnt put my spare on. i couldnt get the lugnut caps off myself. made me buy 2x $229 tires (plus labor) and kept telling me he was doing me a favor. he said nothing cheaper would fit and I shouldnt have bought an audi. checked online and retail price of 1 of those tires was 175 before a $50 mail in rebate from discount tire. in total i paid $565 after tax
The work was done much faster than expected and the price was fair. Im pleased with the quality of the repairs and I havent had any issues with the affected systems since the repairs.
Professional service, emission repairs and wheel alignment done in less than one hour.
Very professional .nice and very knowledbe employe.To bad Im moving to another state butt I would recomande this place to everybody.
Scam artists. went in to get my flat fixed. they said $159 for 1 tire!! discount tire co took the nail out of my tire and fixed it for no cost. and they also had a $65 tire if it wasnt fixable. the manager was also extremely rude. avoid this place at all cost
Great service. Always helpful and quick!
Excellent service great prices.
Efficient, quick service. Clean waiting room, pet friendly
Awesome. Got me in and out in no time. Will be going back!!!
Took my car to the dealer across the steeet they gave me a list of problems that needed to be done. Brought it to Mike at CarX and he told me what really needed to be replaced and the job was done on time !!
Very fast service and friendly to work with!
Great service as always, got my brakes done no problem!!!! Mery chrismans
The clerk was friendly but never once smiled. I was confused about whether he was done checking my brakes. He did a thourough inspection. If you are there, Do NOT use the restroom! It was NASTY dirty!
Went in to fix the guard under my car and they fixed it right away and really took care of us! Thank you for your service!!
Expert service right here! Came in at 4:45 and leaving by 6:00, fixed my breaks, rotors, and calibers!
This is the 3rd auto shop Ive been to today. No one could drill my front plate into my new bumper for me, except these guys. And? They took me in 30 minutes to close. Lifesavers. Will return!
Awesome!!Great customer service every time!!👍🏼👍🏼
Great staff, excellent employees, very friendly and incredibly knowledgeable
Great. Quick oil change!
Great staff!! Very friendly staff
The only place I would recommend!!!
Great service and trustworthy mechanics
They where nice.
They use cheap parts. Manager clearly doesn’t care about customer service.
They always get you in and out.
They need to update google because they dont do emissions anymore!
Took my car there to get a new battery they told me my alternator was broke and needed to get replaced then said my starter needed to get replaced and so on scam never go there
Shady slime ball
Very ProfessionalThank You
Thorough and fast!
Liar, cheat, theif
Quality service