My experience here was far above what I expected, Simon took his time and went into great detail with any and all questions I had during the process. I really appreciated his knowledge about cars and how he was able to take what I said I wanted and show me a multitude of options that he felt were best tailored to me. I couldn’t be happier with my purchase or my experience, I love my new Jaguar, thank you Simon!

Very good experience buying a used Jaguar from this dealership. Fair pricing. Honest description. Helpful friendly sales staff. Easy financing. Lots of help setting up the car. Very efficient. Highly recommended.

I found a gem of a Jaguar at Norwood Jaguar. Sonny Singh helped me secure this British Dream Car. He was informative, kind and extremelyknowledgeable. Sonny guided me through the purchasing process with noissues. Sonny is an outstanding salesperson, who always makes my wife and I feel very welcome. (She purchased a Land Rover with Sonnys help last year.) I would highly recommend Sonny and Norwood Jaguar for amazing customer service and purchasing beautiful luxury vehicles.

Simon absolutely CRUSHED it. Amazing to work with as an out of state buyer. Made it so easy.

I had a great experience at Jaguar Norwood. I was an out-of-towner that was well taken care of by a professional and diligent sales associate, Erik Ramirez. I can’t say enough about how he worked with me through the entire vehicle purchase from start to finish. I would definitely purchase another vehicle from him in the future. Thanks Erik!

I recently purchased a Jaquar E-Pace from Josh. He was an absolute pleasure to work with and was extremely helpful/responsive throughout the buying process. I would recommend this dealership to anyone because of my experience with Josh!

I normally do not write reviews, but wanted to share an amazing experience - actually, my third amazing experience - buying a car from Zhubin at Jaguar Norwood. Ive shopped for and bought more than a few cars in my days, but I cant imagine going anywhere else for my future car needs. Also, a shout out to Dan and CJ at Norwood for being awesome and helpful too. CP

I just bought my first Jaguar from Doug at the Norwood dealership and I couldn’t be happier! He was extremely helpful as well as meticulous at making sure my certified pre-owned Jaguar was in pristine condition before I picked it up. My current lease had ended and I would have been stuck without a car had they not loaned me one while my F-Pace was being cleaned and serviced. I would highly recommend Doug as well as the dealership. Overall, I’m extremely happy with my experience At Norwood Jaguar/Land Rover.Kim

This is my third jaguar from Norwood Jaguar. I must say I have been treated with the upmost care and respect from Sonny Singh on all three occasions. They have the cars and I believe they price them to move. Try them will not disappoint. Ask for Sonny, he is no pressure just helps you along. Special mention to Eddy Allen he terrific Manage to deal with.

Very excited to join the electric car community. My salesperson Sonny Singh was exceptional to work with, especially in providing details that I needed to know about owning/leasing my first electric car. He worked with me in a very professional, yet easy going manner, to get me into a 2020 I-Pace and I am thrilled.

Amazing experience! I live in Pittsburgh and saw this car on the internet. Doug and the team from Norwood Jaguar made the transaction easy and painless. Car was delivered this past weekend and it is beautiful. Thanks for the great service!!

Best experience I’ve ever had with a dealership, Simon was great to work with. Everyone is honest and genuine. Jaguar Norwood is the best dealership and would highly recommend.

Busy shop but its well organised. Ryan in service was awesome! Very informative on step buy step how it all plays out.

Wonderful experience at Jag. Norwood thanks to the sales associate Erik Ramirez. He was very quick to respond to any questions I had, very attentive and efficient. He made the whole buying experience a pleasurable one (when their usually not). Will definitely work with him in the future. Thank you Erik.

I had an excellent experience at Jaguar Norwood. My Product and leasing specialist, Pedro, is the pinnacle of professionalism. One of the best representatives I have had the pleasure of working with in the Auto industry. Thank you to the whole team at Jaguar for offering a clean stress free experience.

I inquired about a new Jaguar and James in the internet department answered all my questions and even gave me a deal right there on the spot. I went in the following day and met with Sonny. Sonny was laid back no pressure and right to the point. I was not there long and there was no games everything happened exactly how I wanted it too. Thank you James and Sonny for making my purchase so easy. When my lease is up I will be a returning customer for sure.

I just purchased a Jaguar F-Pace and what a positive experience! SIMON ELCHAMI was just amazing and I cannot say enough good things about the experience and Simons superior professionalism. Simon was so incredibly knowledgeable and was so valuable in helping me purchase my dream car. He set the bar for what perfect customer experience is. From the moment I entered Jaguar Norwood, I felt I was in the right place. I felt welcomed by Simon and the rest of the team. Everyone was incredibly responsive, guiding when I needed it and letting me think when I needed it. He walked me through the process and that could not have been any easier or more seamless, making the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thank you Simon - you got yourself a life-long customer!

Great staff! Ask for Danyelle, she’s super honest, resourceful, patient and helpful. She was super eager to help and answer all my questions and that alone made me comfortable with my purchase. —Zachrea

I had the best experience buying car i ever had from Danyelle, she is best make the deal happened for 2019 jaguar F type R. That why I choose this dealer to get my car from even I had to fly to get the car thank you Danyelle 😊

My car failed inspection thanks to their service. This place is Horribe for service. Fine sales is good, but once you are out for service it is a different story. JAGUAR switched out my transmission and left me with a check engine light that wont go away. I have have left repeated messages, for Ryan and the service manager David Froment as well as emails and no call back.IT IS NOT THE FIRST TIME It HAPPENED WITH THEM. They have the nerves to keep sending me promos. As much as I like my car, I would never recommend this dealer.

Phenomenal Dealership for Jaguar & Range Rover. Transparent, easy-going, and straightforward.Doug was extremely helpful in getting the deal done, understands my needs, and does his best to find a solution for me. He doesnt upsell any unnecessaries or force a sale. Great transparency throughout the process.Mike from Finance also did an incredible job in getting the requirements processed efficiently for getting the paperwork ready.This is my one-stop-shop for Jaguar & Land Rovers. Highly recommend this dealership, worth the extra drive from the city.

Hands down I recommend this dealership and I especially recommend working with Danyelle Moura for your next purchase. Danyelle was very resourceful and answered all my questions from deciding what color to the best car that would fit my style. She was very patient and had most of the answers to my questions. When she did not know the answer right away, she took the time to get the answer and get back to me with useful information. She worked with me from the get go and made it possible for me to purchase my E-Pace and be driving my car within two days of my decision and signing all paperwork. Thanks Danyelle!! You Rock!

I got an E-Pace R Dynamic from Jaguar Norwood. They have a large pool of cars to choose from. I think I got a good deal on mine. The buying experience was amazing. Hugo, thank you for your patience and care throughout the process!

Honestly never had an easy time with this place. You’d think having a luxury vehicle you would have a luxury experience but that is not the case. It shouldn’t be like pulling teeth to schedule a service appointment and I shouldn’t have to schedule an appointment months in advance only to be told that it was never put into the system and I now need to wait another 2 months. Very disappointed in the customer experience here and will be calling the Peabody location

Jaguar Land Rover of Norwood advertised for sale a 2018 Tesla model S on its website and indicated that this car had a clean Carfax and no reported accidents. I traveled from Albany New York to purchase this vehicle. Upon arriving, I test drove and told the salesman that I wanted to purchase the vehicle. While I was waiting for the Bill of Sale to be drawn up, I looked in the glove box of the Tesla and found a paid repair bill for $8894 in damage to the Tesla. This repair had involved an insurance company paying the bulk of the claim. The former owner had the vehicle repaired at a body shop. It was quite a surprise to me when this Jaguar Land Rover dealership represented that this vehicle had a Clean CARFAX. This Jaguar Land Rover dealer is either inept at best or deceptive at worst, as they were very familiar with the prior owner and this repair bill was sitting in the Teslas glove box. Needless to say, I walked away from this dealership feeling misled. A week later, I check the dealerships website and this vehicle is still being advertised for sale with a Clean CARFAX. Shameful!

I wanted to share my experience working with Mitch Collins of Jaguar Norwood. He was just exceptional to work with from start to finish - always accessible, knowledgeable and humble. If Mitch didnt have an answer to any of my questions, he would reply Let me find out for you specifically, and promptly get back to me.As a broker who runs a team of seven real estate agents, I work with many internet leads and platforms, so its refreshing going in as a buyer to see how people interact on the other side. Mitch not only met, but exceeded my expectations.He earned my first time business buying my Range Rover this month, but moving forward, I’ll be doing all of my auto business with him. If you want to be met with a thorough, accessible approach when purchasing your next vehicle, I’d absolutely say call Mitch Collins at Jaguar Norwood. Youll be sure to leave happy.

Abysmal customer service as usual. Have had my car two days and haven’t touched it. Ryan won’t return calls, as usual. Don’t know when it will be done nor do I have any estimate of timing since they don’t return calls or leave you on hold forever hoping you’ll give up. Terrible.

Sonny Singh couldn’t have made the sales process for my 2021 Jaguar EPace any easier. Have been working with Sonny on all of our new car purchases for years and have never been anything but extremely happy each time.

I bought a new Jaguar IPace last September from Jaguar Norwood. I had questions regarding the IT systems in the car. In spite of requesting a number of times in the first week, I never got call backs from their IT guys to help me with the computer stuff in the car.I went away for six months, and when I returned, I called service about my computer problems. I was told I would get a call back from their IT guys soon. I never got it. Then I called CJ Coffin, one of the IT guys, whose card I had. I was able to talk to him and I told him about my problem. He said he will call me back that evening. He never did. Neither did he call me the next day.I sent an email to their CM, Eddie Allen describing the situation. He replied that CJ called me on two occasions. I checked my phone and there were no missed or other calls from his number. Neither did he leave a message.I reported this to Eddie. I did not get any response from him. It would appear that he does not care about his customers’ problems.I am extremely disappointed and angry with their handling of my simple request and how it was handled by the CM. I expect that being a luxury car they would be more courteous and more prompt with their customers’ needs. They failed miserably.I would not recommend this company, and I would certainly not buy my next car from them.

I ended up buying 2 Jaguars from here. My wife got a new f-pace and I got a new xe sedan. Ask for Barry, he was very helpful.

Awesome cars priced right

I was looking for a second car. My sales person was Sonny Singh. He is truly an awesome sales person. He responded to me over the phone and through text messages for 1 week. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Sonny has been nothing short of extremely professional and responsive. I picked up the car on last Friday and it looks fantastic- I will be referring all my friends & family to him, JUST A HONEST AND FANTASTIC place to buy a car! IF YOU WANT A Jaguar CALL SONNY!

Why did Jaguar get rid of the f type and e type head lights and rear lights. They look worse now

Top notch sales and service. Quality vehicles and expert staff. Bring money.

Good options for all electric vehicles!

Parts menager Melissa was the best

Sonny Singh is definitely the best sales professional and knowledgeable person Ive met - about Jaguar Cars & SUVs. I had a great experience with him selecting my NEW 2020 F-PACE. He was very patient and accommodating. I was never rushed into making any decisions. I spent weeks working with him, on getting the car I wanted and the deal I wanted. And Sonny delivered results!!! I would recommend him to all my friends and family.

Purchased a vehicle with a defective part. The sales team referred me to service, which never followed up until i asked the representative, who saw me sitting there throughout the entire morning.Make sure to thoroughly test out your vehicle before buying from these people!Very disappointing experience with this dealership overall.

Very good customer service. The staff is very professional and helpful. Very easy to set up service appointments online through their website. They really make your live easier when dealing with your car maintenance.

Take my jaguar there all the time respectable,professional and love the vibe (Bob) is the most honest help and willing to satisfy all of his customers

Im fresh off an outstanding buying experience at Jaguar of Norwood. There were a number of enchanting F-types to choose from and I am thrilled with my new coupe. Ron Walsh went along with me for an enjoyable test drive and provided informed answers to my questions.....it turned out he drives an F-type himself. Ron and Dan were helpful throughout the purchase process and Marco handled the paperwork friendly and efficiently. Before taking delivery I met one of the service advisors, George, who impressed me with his knowledge of the marque. These folks spoke a lot about their team approach and backed it up with action. Great job!

Bought an I-Pace and shipped it to California.Throughout the Sale and shipment process there have been very little communications from the Dealer. With Covid 19 - you will think they will provide a cell phone number.Tried to sign up with Jaguar for the Incontrol App. Car is already registered to some one else? Does it make any sense?Have owned Mercedes S class for the last 30 years. This is my first Jag - not happy with support and follow up! Not even a thank you note or a phone call. Be the last Jag I buy.

Jaguar Norwood is an amazing dealer that I would recommend to everyone! Alix was my sales representative and he was courteous, informative, and overall nice guy. I’ve purchased a few cars in my day but this experience was like no other thanks again Alix.

Had a very pleasant experience purchasing my first Jaguar at Jaguar Norwood. Thanks to salesman Doug Ostroff for making it an enjoyable, educational and all around positive experience. Doug was very friendly and thorough, and also very attentive to my needs and concerns. He was knowledgeable of the Jaguar EX and so helpful during the test drive. The whole process from finding a car online to the test drive and delivery process was pleasant and rewarding. Couldnt have asked for a better experience!

I met Sonny Singh at Jaguar Norwood, I was looking for a F-Pace and it was a pleasure from the beginning he is fantastic to deal with. His knowledge, communication skills and customer service was second to none. We got my new F-PACE and I LOVE MY CAR! I would highly recommend him for a Jaguar to all of my family and friends. JUST GO SEE HIM!!!

Obtaining my new RR Sport was an enjoyable experience with Sonny Singh and Dan Averbukh. Sonny’s patience was second to none and at no point did I feel pressured to get the vehicle. His focus and matching me up with a vehicle I would consider sealed the deal with him and Dan helping me arrive at a fair price in short order. They were so good, I brought my relatives back n two weeks who had the pleasure of getting a new F-Pace which they love!

I had the pleasure of working Sonny Singh for my recent jaguar f-type purchase and he was excellent to deal with. His knowledge, communication skills and customer service was second to none. I would highly recommend him as a sales associate and Jaguar of Norwood to all of my family and friends.

Another location told me they wouldnt be able to even look at my car for three weeks for an air bag issue in my 2018 car with 4000 miles. I dropped it off at 5:30 pm on a Monday and it was done 10:30 AM Monday here. Excellent work from the service department.

Excellent

Just purchased a 2016 Jaguar F-type convertible at Jaguar of Norwood and while we love the car, I am writing because we also loved the buying experience at the Norwood dealership. Our salesperson, Chris Murphy, was great! He was helpful and accommodating (even riding on two long test drives with my wife, who wanted to test drive convertibles with the top down in February)! In fact, everyone at the dealership was friendly, with other salespeople stopping by to chat with us when we had a wait, and the whole experience was more like we were joining a family than just buying a car. For someone considering the purchase of a Jaguar or Land Rover, I would highly recommend Jaguar of Norwood.

I was interested in gathering information about leases and Ron (salesman) helped me out. He helped me go over the characteristics, capabilities, and features of the small suvs I was interested in, even comparing and contrasting competitive models. Very helpful

This was our 5th purchase at January LandRover Norwood and we keep coming back for the unparalleled customer service. Doug Ostroff in sales knows the brand inside and out and goes the extra mile to get the deal done. The dealership manager Eddy worked out a great deal to get us out of our old SUV and into a new all electric I-Pace!

All the service advisors are nice.

Great expierence and the most Jaguars to choose from in the area. The whole team was very helpful, great atmosphere. Alix Doug Dan and Mike made things easy start to finish.

Great experience buying a I-Pace. Tom and Doug were great.

Fantastic service. Very transparent and upfront. Would definitely recommend this dealer over the other dealers in the area. Thanks especially to Ron, Chris, and Dan!

Im very happy with the attention I received at this dealership. Ronny Walsh was so helpful and professional thru the whole process and I never felt pressured or rushed. I love my new vehicle.

We purchased our car off lease last month. I just want to thank everyone involved for making it such a wonderful experince. Thank you for going above & beyond!

This place sends out nothing but spam and viruses.

Great dealership in every conceivable way. Been coming here for many years.

The service representative Michael was answer all my questions, he is very knowledgeable and very pleasant I had a great experience

Has to be the worst service Dept ever. No return phone call and/or can’t answer a simple question. This has been going on now for weeks. Usually no loaner car available. I could go on and on. Just despicable. Will not be buying here ever again

Alix was amazing to work with, he made my purchase easy and simple I look forward to working with hm again!

If you are looking at buying your next car, head to Jake Kaplan, LTD in Norwood and ask for sales assistant Ron Walsh. He was so professional throughout the entire experience.Malina R

Zhubin Shobeiri - Fabulous purchasing experience. Very knowlegable and kind.

Zhubin Shobeiri was extremely kind and helpful when I came in to look at the SUVs.

To say I am disappointed with this dealership, would be an understatement, and more specifically, with the salesperson assigned to me, Sonny Singh. From the moment I began to inquire about specific vehicles, each had a story and a common denominator: The vehicle I was shown wasnt exactly the price I was quoted. For example, I was interested in leasing a new 2018 (previous model year) E-Pace S. I test drove a vehicle, and I wasnt sold on the color. I was told that other vehicles werent available at their local Norwood, MA dealership, but the exact vehicle for the same price was available at their sister location, in Warwick, RI. The following day, the vehicle was brought up to the Norwood dealership. I inquired on multiple occasions, by text, by telephone and by email: 1.) Was the vehicle comparably equipped? 2.) Was the vehicle priced the same - meaning the out the door price I was quoted on local vehicle was the same as the vehicle being brought in? I was assured each time that everything was the same, except the color - which was expected. Again, I asked by text, by phone and by email to please submit the vehicles detailed options worksheet and VIN#. Sure enough, the vehicle was equipped similarly, albeit not the same. Nevertheless, I was assured that the price and financing would remain the same, because the different options totaled roughly the same for both vehicles. Since it did not have the requested options, I inquired about the demo vehicle I had tried, two nights before. I was told it was still available and again, it was priced the same as the vehicle brought into the Norwood dealership. Again, I requested the vehicles worksheet and VIN#, now that I did not trust the salesperson to accurately represent the vehicles. Again, I had to point out that not only were the options different, but the vehicle was a different model year (2018 vs 2019). I was assured that the worksheet I was sent was the exact vehicle at the exact price. I drove out to the dealership. Upon viewing and test driving both the vehicle brought in from the sister dealership and the demo unit, I opted for the demo unit, due to its optional panoramic roof, which I wanted. I was then told if I wanted that vehicle, it was a higher price, because of the model year. When I pointed out that this was exactly what I was asking via my multiple inquiries, I was told that the price only applied to the 2018 models. If so, why quote a customer the same price, when asked to confirm it, several times? I was then told there was another (a third) vehicle with the same options as the original quote, but in a different color. Again, during the initial visit, I was told that no others were available, and that I would have to ask management to have someone drive the vehicle up from Warwick, even though there was an alleged, comparable vehicle, RIGHT ON THEIR LOT. I asked for the finance payment options worksheet to be drawn, so that I could be certain that the quotes matched. I was told that he had some good news and some bad news. Although the price was almost virtually the same, this time the out the door and now additional fees literally doubled the out of pocket costs. When I pointed this out, I was told that it was the same for the previous vehicle - even though on multiple occasions, I was given a lesser dollar figure. When I inquired why the difference, the excuse given was: Well, this is a luxury vehicle, and they cost more. We have additional costs, because we dont build the cars here; we have tariffs to pay for. In short, dont trust this dealership, and dont trust this salesperson. You will be wasting your time, if you come into this dealership. This bait and switch routine was unwarranted and inexcusable. It is the very reason buyers are weary of entering a dealership to purchase a vehicle, in the first place.

Worst service department and would never go there again.

Worst service department ever

Great dealership

Horrible!