Great i got a qt of rustolium oil-based gloss black for an albany job.

SimpleLooking for giant broomFound one open box but couldnt figureOut to install it.Michael of home Depot was placing returned orders back on floor and was very kind and came over to only tell me about the pros and cons, but walked me to counter so I didnt have to wait yo long at counterThanks Michael!!!Daniel

Fun Times seeing all the products🧰👨🏽‍🔧

Good processing .I was in and out in no time. However always several oak. Police there. On there phones. My tax dollars are being wasted I feel. A half block down the street at a big homeless camp is where they should be. Home Depot has been making arrangements since last year to relocate because of police activity like Walmart did off hegenburger in Oakland.

Very dirty and busy place. They dont have enough employees to get any help with anything. However they do have decent prices.

In an emergency as usual trying to find something simple here always out of stock when asking for help to pull the stock down from the supplies you’ll be waiting around for a half hour if you’re lucky.

As far as Home Depots go, this is the best one in the area, specifically due to the lack of population. You can check out within minutes even on a Saturday, provided youre paying credit. If youre sensitive to the large houseless population outside, they keep to themselves, as do the hired laborers near McDonalds. Overall, has what Im looking for without the madness of the Emeryville location.

The staff in the rental, online pickup/return, and garden department are so kind and helpful.

Home Depot is one of my favorite stores to shop when it comes to home supplies tools bleach and other things you may need

Couldnt find any associates to help me but muddled along for myself and found what I needed. Massive police presence both inside and outside.

Its best to shop early in the morning, theres always someone to help 😆

I mostly go to this home depot for lawn and garden stuff. Its a pretty good store, decent selection. They always have the brown mulch and soil that Im looking for and a decent selection of succulents. Their flower pots and indoor plants selection feels limited.These days there are also a bunch of RVs parked along the street housing some of Oakland underhoused population. It makes for a more challenging approach to the store than used to be the case.

This particular Homedepot is my favorite because now I can to the 24Hour fitness!!!!

Best to visit in the AM. Otherwise that parking lot is packed!

Been shopping there since it opened. I swear I can not stand that store. Some of the staff are amazing but management is the pits, service in most departments is non existent and quite a few of the staff seemed disgruntled. You also have to check every item you intend to buy. They re-shelf defective items, misplace items in the wrong areas and are frequently out of items. High street Home Depot and El Cerrito Home Depot are cleaner, better stocked and the entire staff at both sites areMore helpful.

This Home Depot has a bad rep because of location and homeless situation but is far more organized and efficient than the Home Depot in El Cerrito which, imo, is poorly managed

This is one of my favorite stores. For the most part, the employees are helpful and knowledgeable. The prices are pretty good and I can find just about anything. I give 4 stars because the cashiers talk a lot to each other and sometimes they forget to acknowledging the customers.

I love that you can buy just about anything to to build or make a project

This is hands down the worst Home Depot if not the worst store in America or at least that I have been to and I am 45 years old. The customer service is barely existent. The line is ALWAYS extremely long. Save yourself a headache.

The store is fine as long as you don’t need help from any employees. Otherwise they don’t really care. Not only were they not helpful but also were in the way of me trying to find what I needed. They didn’t try to move out of the way or ask if I needed help. Literally made it so awkward I just left without getting what I was looking for. If you expect some kind of customer service take your money elsewhere like I did.

Always a lot staff playing around. Then only open 2 cashiers. 1 of the cashiers only accept card. Waiting 15-20 mins to check out. Not only 1 time or 2/3 time. It’s every time. Home Depot always like no management. Call to CS to complain many time. But they don’t care.Big Home Depot suck cashiers and staff.Also they on the list call ‘the worst Home Depot.

The workers are very helpful when u cant find what youre looking for

I was very pleasantly surprised. I found exactly what I was looking for and was on and out in less than 10 minutes. Yes, I said ten minutes 👍

2 guys on paint deparyment one doing all the work while 1 guy on his celphone browing on the internet waiting for my turn to get help then suddenly they say they about to leave

No cashiers available and no cash accepted at self checkout

This home depot is pretty rough. Its rare to find stuff in stock, the employees move slower than communists, arent knowledgeable about stock and stock locations, and the parking lot is full of sketchy homeless people and migrants. Its only worth a trip if youre desperate.

Lock your car in this area, and dont have anything valuable in it. I had a guy eyeing my copper tubing in my car.

I do not recommend going there unless you have a lot of driving skills and patience. Getting out of there is not pleasant the traffic is horrible and people just cut around you on the left and right to make a left turn on a street that is bumper to bumper continues. If doing work and need supplies I wont rather drive a extra 10 minutes to emeryville store. Very easy in and easy out. But the store is ok. And staff very helpful.

Everything went well the sales person was very helpful !!!

DO NOT BUY LARGE APPLIANCES FROM HOME DEPOT! They use 3rd party delivery service Temco Logistics. Look up Temcos reviews and youll know why. I spent $2k and then proceeded to need to call, revisit the store, etc. and etc. and still didnt get my washer and dryer. They delayed delivery with no call and no explanation. Give Temco a call? Good Luck! I hope you have a spare hour to sit on the line and then get routed to a call center where you can hear others yelling in the background about how customers are always telling lies. I canceled my order and I never felt so good walking out of Home Depot!

Went here for a pair of fluorescent lightbulbs(hard to buy correct ones on Amazon/other places online).Store is very organized.They have a small fast food place at front outside of the store.They also help you recycle your old lightbulbs including fluorescent light bulbs.

Called the store and someone told me my online order was ready. After 1 hour drive turned out the order was not ready and they didn’t even have that item jn stock

I personally love their hospitality people friendly excellent customer service their fast too.Only down fall is the Parking Lot can you please find someone to clean the parking lotLooking for work my self, dont hesitate to call or email me. Smile

Had an online pickup and the guy at the counter Cortez was super helpful and friendly. Really fast service. Give him a raise!

Waiting forever to get help. Makes you think long and hard before returning to purchase merchandise deeply disappointed with the long ways for service you spending a lot of money in there you shouldnt have to wait that long and it was a group of us we were waiting and waiting and waiting and waiting and appliances only one person showed up just grossly negligent in terms of management making sure that the departments arent adequately covered

I like coming here. They are always helpful. I call myself Mrs. Fix it. So this place is right up my alley.

Dutch bros is the bomb.

Pretty good store for my home and its maintenance, improvement projects. This location, has more people idle waiting for lab work, or they are homeless people, I dont know. No place for me to disposing my used light bulb which from Home-Depot years ago.

Know that people are very nice that work there and very helpful nice neat store well organized and great products.

Really like shopping at The Home Depot, but just know for traveling to this one, you must enter from Alameda Ave, there is no entrance from E. 8th and 37th. Not A Through Street

Rented an upholstery cleaner. Worked great and the staff was friendly and helpful.

The experience was great, untill I tried to find isle 50. Store map in app was incorrect. 2 associates had no idea. I wasted so much time walking around trying to find a watering can it was ridiculous.

2 people working returns desk took nearly half an hour to help the two people in front of me.Then when I asked somebody else for help with a garden sprinkler, she shrugged and told me to try plumbing. I found what I asked her for ten feet away in gardening.Dont come here, make the drive to San Leandro; theyre much faster and friendlier

The store is clean and wel stocked. Most of the staff is awesome. Lisa does need to have a customer service refresher. Or learn to breath and understand the public isnt out to get her. She should be kind, less aggressive and helpful rather than curt to the point of rudeness.

My tiles were labeled inspected.a sloppy job for actual broken tiles.why did it need to be open in the first place ?its a single box.why does a single box of tiles need to be inspected. lol. silly. sloppy.give it to me plain and clear and unbroken.

This is one of the older home Depot stores so they dont have a lot of the departments the newer ones have or employees that care or know what theyre doing. You could be looking for a standard part and there will be four employees just standing there right next to you talking not trying to help you. If you buy something and its in a box open the box because there will be parts missing Make sure the part in the box is what it says on the box people change boxes. Be careful about anything you buy here.

Norman was helpfullHe gide us to what we want

I went in to pick up an online order. I stood in the line where it said Customer Service/Pick Up. I stood in line about 10 minutes before I was directed around the corner where a very nice gentleman named Cortez assisted me with my order. He was very engaging and we even have something in common in that we are both young veterans of the US Army. He told me what hours he worked and if I needed help to look for him. This was great because just having purchased a new home Home Depot is a whole new world. I will definitely be visiting that store again just for the exceptional customer service experience. My only complaint would be that they need to be clearer about where pick up actually is so that customers dont waste time standing in unnecessary lines.

The customer service is always special! I always feel taken care of 💯!

I had the BEST service from Eboni and Vanessa. We are moving into our home and are limited to options for bathroom faucets due to the way they already are in the bathrooms. I placed an order from the Foster City location for 3 faucets, and only received one. I guess the item I chose was on clearance and I didn’t have any others to choose from. Long story short, was transferred to 5 different locations to place my order. And as in the process, the items were sold out already. This location, Oakland, was my last resort to getting all my items to match and not starting over from scratch. (With the restricted colors and dimensions) Eboni and Vanessa went above and beyond to make sure I got the last two items that were left, and actually took the time and showed that they truly cared. I am so grateful for their outstanding service and couldn’t thank them enough for all that they did. I can’t even explain how thankful I am

Love this place... Great staff ... Very helpful!

Kind of a long line, only running self checkout, but they had what i needed and were helpful, so im not gonna hate.

I recently bought a door for a job,I’m doing the homeowner didn’t like the door size so I had to go and return it as I am doing so the employee try to do his best and said that if I had a receipt. I told him I didn’t but I have my Pro rewards Which he should be able to find the receive for it as he found it,he call his manager due to the fact that he didn’t had money on his cash register.the Manager(Javier) said that he couldn’t help me because the door was special order all while being despotic to me. As I began explaining to him that I didn’t special ordered the door,I went to another Home Depot to buy the door and they had three more on stock.as everything is happening another employee Came and said that she was a specialist on doors(stefani),then proceeded on telling me the same thing that the door was special order and that I wasn’t supposed to return it in that store also while being rude.the amount of unprofessionalism from both of them really shocked me I never experienced nothing alike in all my years being a pro and buying from Home Depot those people should be fired for making excuses and I’m saying excuses due to the fact that when I arrive they told me I was going to get my cash back and that’s why they called a manager. I am very disappointed on the customer service that the supposedly manager gave me due To this I won’t be buying from my local Home Depot anymore and that’s a real inconvenience for me

Hey I got this two gentlemen help me in the Home Depot thats the perfect customer service and thanks for this help

Its fine.

I always love Home Depot if you need something 90% theyll have it but one thing for you to do before you waste your time riding driving walking whatever is look at the store stock either online or call for your item because it just might not be there and maybe they will hold it for you they did for me like if its the last one type thing okay you have a wonderful day at work you are blessed to work and you have a blessed one, peace in the USA!!??!! ☘️☘️🙏🙏🙏🙏🕊️🕊️🕊️🕊️🕊️

The specific location has a perfect customer service

Great service! Exceptional garden supplies, especially for succulents. Purchased 6 and potted 2!

Good products but staff could be nicer to customers...if we are all still here alive and well be happy and gracious to each other for goodness sake! Dont be so in customer service plzzz

Its like brick and mortar Amazon but everything half price. Ditch Amazon and go here :)

Funny store, went in to replace my stove drip pans. Explain to 3 ladies. 2 had no ideal what I was talking about. The other one said they didnt have them. Found 2 guys know what I was talking about the other knew where. People teach your children to cook 3 meals, so they will not have to order food. All the time. Show them the kitchen.

Never answer phone. Last time I was on hold for over 20 min and I gave up. Staff I’ve encountered didn’t seem to know very much about anything. Bay Area/west coast work ethics at its best, not!!

Staff was very helpful 🙂 and knowledgeable.

Its a great place to get all your house hold needs

Almost all the item are out of stock, messy clutter dusty, un organized

The young lady named Pamela MillerAt the Oakland storeShe gave the best service ever since Ive been going thereIve been trying to buy a microwave since 2018From this store and the service was poor very poor.But today Pamela was not only kind but she literally walked me around to choose the correct one .Im hoping the superiors acknowledge her work

Sales girl and George from gardening were great getting my order processed and helping me load

Dont believe a word they say if they cant even warn customers they are NOT “open “ till 900, they run out of there like their pants are on fire as quickly as possible. I got here at 847 and was denied entry. Be responsible enough to put it as a policy, not a form of bait and switch. I will be getting my bathroom rehab supplies elsewhere, not returning in the morning for the convenience of liars!

For a Saturday pretty empty.

Actually, I was disappointed at first, but by the time I left I had gotten what I wanted, enjoyed the help of the associate assistance, appreciated the security police provided outside, and repaired my car in the lot under the light post feeling safe and satisfied . There is a huge homeless encampment in the upper part of the parking lot, which looks like a scene from a futuristic burning man gone bad, policed by their own, and peaceful. All in all, a good stop.

Went on a Friday there were 3 registers open and several helpful staff members. Returned to grab a few more things on Saturday and there was only 1 open register with no staff to answer questions. The line was halfway to the back of the store. I left without getting what I came for and went to Lowes which had much better service.

Hella crowded but self-checkout moved pretty quickly

They are not very helpful there and there is always long lines. Not enough employees on duty ever.

Convenient location but super long lines.

Home Depot what are the best places if you need tools any kind of metal wood concrete flowers it is an awesome place to go and Shop

Poorly maintained. Parking lot has lots of broken glass, the whole place feels seedy. Inside finding help is hard, typical HD experience. I will say that when I was able to speak with an employee they were helpful.

I usually tend to go to the Emeryville location but go here when I need to get something quickly. Overall the store is well stocked. I would stay away from their wood selection as its usually warped and wet. As with all Home Depots (at least its been my experience) the staff helping you is a hit or miss. I would suggest if you need to find an item its best just to look it up online or on the app to find its location. I have better luck going that route than trying to find an employee or one thats willing to do more than just point off in a general direction.

This place is great anything you need for any projects you’re doing or any tools that is necessary for you to complete your job Home Depot got it

Well, I went in to get a bag of traeger pellets for my smoker. The website said they had it, and I was expecting to be in-and-out in about 10 minutes. They had it, on top of the pallet rack. The staff was VERY helpful, but it still took me an hour of me waiting on them to get it. The main person helping me did keep apologizing which is nice, but hey - maybe give me a discount for waiting for so long? Even if it could of been the employee discount of 10%?But the fact that the store had three team members dedicate themselves to my need as a customer to get it does make me feel very valuable. It is just unfortunate it took so so long.5/5 for service, 1/5 for the convenience. Averaging a 3 out of 5 on this review.I will still go to amazon.com for my purchases when I dont need them immediately.But again, very friendly and helpful staff!! Thanks again guys (sincerely)!!

Was really impressed with customer service today. Someone actually got off his desk and walked me to the correct aisle. The pick up orders section did not have a line and Vanessa was very very helpful not only getting the package for me but also checking out my other merchandise, so I did not have to stand in check out line!

This will be your typical Home Depot hardware store, but the customer service is something to be desired. Also, due the homeless crisis the homeless has made the main street to this location home, so beware of going in the dark hours.

They had what I needed. In & out fast

No one ever helps or answers the phone. Worthless! Glad OSH is back in business!

Workers very helpful and nice clean place

I spent a whole summer at Home depot. Had a lot projects!!!. ❤ ❤

I love home depot, but its hard to get help there,and some workers dont know how to help you I have been told not my department ask somebody else so have time when you go there. Because you have to find and figure it out for yourself.

Its not bad, carts are sometimes hard to find though and most of the time youll either get lucky or have to park way in the back, theres food there too so you can grab a quick bite while getting supplies

The store is going from bad to worse. Aside from the lack of knowledge of some of the workers. The filthy restrooms with more paper on the floors than in the dispensers. The security needs a revamping educating them or replacing with a group with those that dont create unnecessary scenes.The experience yesterday could have resulted in more harm than good for me. Which is the only reason I am writing. A female security alleging to be a supervisor,speaking of a situation loud enough for the customers in line to overhear. Is so unprofessional, never realizing if the person requesting information is not disturbing customers or cashire they should not either. Alleged his boss should know their limits and obligations. Which is not to create a hostile environment but places them in the position to fill out any necessary paperwork. As a supervisor to never give up the upper hand by becoming upset/ defensive and agressive prior to knowing the versions of what occured. To never be so nieve as to think an underling will not modify their version. Especially since all this is the result of ignorance.So how do I rate my last visit after having to be in the store for a few hours? The last thing I want is to exit and be lied on by a so called security. Sending me to an authority figure who can take the words of someone he works with regurally. Resulting in my being labeled or worse detained and harassed because the authority is inclined to believe the security.All this can be avoided if the security are educated.

Its a home improvement store with most anything youd need. Staff is knowledgeable and friendly.Fresh tacos outside the contractor entrance if youre in the mood for a snack.

I usually loathe going to Home Depot but on this particular occasion the service was great. The didnt have exactly what I needed but an employee actually showed me how to quick build what I needed and I still paid less than $60. Not the case for most visits. Cause I usually feel lost and unassisted but this time was completely different.

The Oakland Home Depot has bad customer service and lacks so many items that other Home Depots regularly carry.

It’s fine.

Three stars is more generous than usual. Sunday evening, its packed! COVID-19 DIYers? Not enough staff for a huge return line, nor for checkout. Store unusually tidy/clean, though. Ill give them that. My ONE item was almost 3x the price of Economy Lumber. (closed for the night)

Went to the Home Depot in East Oakland they had the things that I needed and customer service the one in Emeryville didnt have anything I wanted in the customer service is lousy and Emeryville just lousy they see you coming and they walk away before you get there in Emeryville

Like zombies! With the homless and the staff, when they are needed. Dirty, disorgnzide. Takes too long. Most of the staff young, with mostly adittude, and less know how. No work ethic or respect for those customers that waster their time, to then go and do back breaking work.

👎🏼👎🏼👎🏼👎🏼 employees have no idea what they are doing... they cant find anything and no one wants to help.

They don’t pick up the phone. Don’t bother calling. At least 30 minutes, I gave up.

Eating 5/5 stars. I bought flooring from their smaller company home depot pro. Although the order number didnt work, I was able to even exchange for a damage flooring that was slightly chip off for a new one. Theres no transaction so im thankful the customer service to help me and my dad in this. Yayyyyyyyyygyyyygh

Im actually in training there! All the other workers are great!

Home Depot is one of my favorite hardware stores near my home in Alameda. Everything under the sun that one might need for repairs and such. Very helpful staff.