I was at the Home Depot on Rt17 North in Paramus looking for a commercial flooring and went to the remanants departement where Imet Fray. He is an awesome kid who went out of his way to calculate what i needed, spent time and did an excellent job. Next in Line was Jesse the Assistant Store Manager who definitely needs to promote him as the Store Manager. He is one of the most amazing store manager I have yet to come across and it would be a shame for Home Depot Management to overlook such kind of incredible talent. I would start a signature campaign for him to be promoted.

My favorite store, there are tools here, everything a professional needs. Good prices Huge selection. America

I was shocked at how helpful the associates were. Usually, good help is hard to find. Here in NJ, they werent brushing you off and short with you

Such a cavernous store about everything as well laid out and organized

Rocco and Norma in the paint section were an absolute pleasure to deal with. I found everything I needed and more. Rocco took me around and showed me the ropes. Norma cracked jokes. They were a hoot, but very professional and helpful. Can’t wait to go back and chat it up with Rocco about the old days in NYC, and tell him how the wood restoration went.

Stephanie was very helpful and polite she was able to help me find all my needs and more and what she didn’t know she looked up the products to make sure I was pleased Home Depot needs more of her thank you

Had a great experience renting a box truck from their rental department. All the guys working in this section were SUPER HELPFUL and attentive in assisting me. Super easy process at a great price! 10x better than getting ripped off at UHAUL.

I am very unhappy about a recent purchase of a appliance because the installation was not done right - I came to the store I asked to speak to the manager of the store his name was Angelo and he was very unprofessional and rude. He lackedAny customer service skills. He did not solve my problem -I WILL NEVER SHOP IN YOUR STORE AGAIN!

Quick in and out my secret is I park on the right side of the building and leave thru that side street

Home Depot is alway the best option and solution for your home. Their customer service is above the rest. If I had to name all the amazing store reps I would have a long list. The shorter list would be to name the bad ones and I have no one to name. They are just amazing and helpful.

This Home Depot is well organized and the staff is generally very friendly and helpful when you need them. Parking can be a little bit of a challenge during peak hours and if you need to rent a truck or van, make sure you’re there early, especially on the weekend.

I love Home Depot but also hate it because so many things to buy once you start looking around. Went in to buy a few things and came out spending $1200+ OMG 🤯

Usually I like the store. The other day I had an experience that left me confused. Someone helped me in the aisle, they were great. When I got in the line my options were self-checkout or one human being. I opted for the human being because I had a sku number from the person who assisted me and I did not want to figure that out on my own. Unfortunately, the one line with a human had a customer who needed a lot of assistance. The young woman on the register paged for help. Then paged again. Then again. Then again. She received no help. The poor girl who was running around helping the self-checkout people had to leave her post to take care of the growing line of customers. Add one man who was bugging them both because he had misplaced a phone and needed help. These 2 young women were great. The fact that they needed help, called for help repeatedly, and got no help is unacceptable. When you shop there, make sure you have extra time to stand around at the checkout. Again, not a reflection on the two young women trying to help everyone. They were lovely.

I sat w the kitchen department and planned out our entire kitchen. We ordered everything from them. When we got the cabinets delivered and installed (by our own contractor), many of them had these open seams on them... very visible and open right by the knobs... on almost every cabinet. When we called to get an answer, we were set up to have a conference call w “American woodwork”, the cabinet company. Both Home Depot and American Woodwork defended their terribly looking cabinets, saying this is what happens w any “painted cabinet”. I’ve seen a lot of redone kitchens w painted cabinets and none look like this. American woodwork offered to send me new ones but “can’t guarantee it won’t happen again”. Additionally, my contractor is done and gone. I’m not paying him again to come reinstall new cabinets and redo the handles/ knobs. Home Depot really dropped the ball and offered no solution. They also claimed they told me this could happen... who would agree to spend almost $10,000 (for a VERY small kitchen) on cabinets that could separate?!?! Terrible customer service, ugly kitchen cabinets, would never ever use them for a Reno again. I would stick to your local kitchen stores. Multi-millionaire Home Depot does not care about your customer satisfaction. I would attach pictures but there conveniently doesn’t seem to be an option to.

Dont expect help from the manager or someone in the appliance department awful no respect

Horrible experiences trying to order online for pickup. Literally every time I have ordered I never get any confirmation that it is ok to pickup, no one answers the phone and when I go to customer service they tell me there’s some problem finding something that the store inventory reports as having 10+. Buying tools or like the in person is just as annoying since the prices are invariably much higher in store than online, so you have to spend hours talking to people to get the same price. I would just give up on this Home Depot — it’s a mess.

They could use a few knowledgeable people in the isles. Nuts and bolts scattered in disarray. Not a well run store.

Good food.... service was good as well... wasnt crazy about Buffalo chicken pizza as the blue cheese was extremely strong and over powering... too much for the pizza... everything else was pretty good... may go back if in the area.

We ordered a front door from home depot in paramus in March and we still havent had it installed because it had to be reordered. I received a call from the installation dept.on Fri. asking me to call back to set up an appt. I called them 2 times Mon. and again Tues . Never reached anyone and no one called me back. I ended up calling the store where I bought my door from and was connected to a person by the name of Sonya who was very helpful. She had the installation dept reach out to me but unfortunately I still have to wait to have the door installed at the end of August due to installation back ups but I want to take this opportunity to let Home Depot be aware of what a help Sonya was and even today she followed up by calling me to see if I heard from anyone. She was quite pleased to hear we have an installation date and she mentioned she would be in touch if she hears of any cancellations before the end of August. Thanks for your help Sonya.😊

Cocaina return, swap it out with the right part, staff was very friendly and courteous.

Has items you might expect in the store of this type. However, their customer service on the floor is pretty bad! Not helpful, pretty grumpy and non-communicative. Truly hate to say it, but Ive had this kind of experience there more than once.I guess I have to drive just a little bit further to get better service, darn shame.

Cant complain. Staff here is actually really friendly. They also strive to be helpful and help you find things.

Mice everywhere in garden section (inside) - on the ground, inside grass seed bags, on the shelfs etc. I saw this a in August when I was there and figured they were working on a resolution, but was just there and it seems to have gotten worse. I walked out of the store and went home.

One of my most visited and preferred branch due to its location and size. The staff is always helpful and have answers, requests are usually fulfilled in timely manner, items are most often stock (the online sites stock info is very accurate).

In and Out - Right off Route 17

I know that the town of Paramus has a no plastic bag law. But why cant the Paramus Home Depot at least have some kind of small PAPER bags for multiple small items that are purchased. Even the cash register employees complain that this is the only HD store in the area that doesnt supply some kind of bags. Beside that, its a good store!

Totally unprofessional stuff!Asked for help from two people and was totally ignored. Went to customer service, explained what I wanted to buy, and need help with and the same problem. She told me to come beck on Monday. Nice job 👍.

Since the sales agent in Appliances was busy with other customers, Jermaine from the Remodeling department stepped up and took care of us extremely well. He was thoroughly and explained all charges for our new gas dryer. He was a pleasure to work with.

General use? That carabiner is as big as my head, what general use?!Great selection of heavy duty hanging hooks. They just reorganized and went bag-less for the new year- better than ever.

Major major mice issue.. in the left side of the building, there is a horrible foul smell, then I saw about 20 mice running around. I went to buy a hose nozzle and when I picked one up from the box, it was full of mice droppings.

Helpful staff! Great for getting in and out, plus a nice garden section!

I have to say the best ever. The employees were extremely helpful

It would get five stars if theyre associates new where the products were when giving the information the first time

Curbside pickup is a waste. They are so slow picking orders. Dont even waste your time trying it.

Zero stars, if I could. Customer service non existent. Good luck finding any help.

I came here this morning Friday the 18th, & asked Sharmaine for help asking her to lead me the way to where the light bulbs were. She told me to wait, & then never came back. I saw her again & decided to ask for her help again like she promised she would, but she told me sorry I’m helping someone else right now…, meanwhile I caught her on her phone texting. Smh such horrible service. Instead a young Hispanic man helped me & thank you !

Well, for all your home improvement needs, you can come here. Home depot is like the general store for construction and home improvement materials. A little bit of everything, specializes in nothing. They offer low and mid range quality offerings In home items such as lighting, bathroom fixtures, and home furnishings. I usually come here for building materials - plumbing, electric, wood, drywall, and hardware. If your looking for an upscale, well built bathroom vanity, luxury wood flooring, or items alike, I would head to a specialty store.

They had absolutely nothing!

I went to Home Depot to purchase a Ring security floodlight. The HD app indicated there were 6 in stock on endcap aisle 11. I checked and there were none. I went to customer service to inquire about it and the employee announced over the intercom for an electric sales associate to come to customer service. I waited for around 15 minutes and nobody appeared to help me. I left and went to Lowes and was in and out with my item in less than 10 minutes. The employees were so much more helpful.

Good service with everything you need

All ways good place to buy hardware stuff

One of the biggest Home Depot Ive ever been to. It has helpful staff and good navigation, I was able to find everything I need.Kids workshop is great to spend some time in creative activity with kids.Parking is big enough.

Love shopping at The Home Depot! Like a kid going into a Candy store!!!

I went to the Paramus Home Depot a week ago to get several key parts of several home renovation projects with my wife. Typically you have to figure it out yourself but if you can - you have to sit down and you are never sure you are making the right decision. Next time - just ask for this man Nalin- he was amazing. I just asked him where I can find some piece and he literally helped me through my entire to do list and projects. He took the time to go through the pictures on my phone to understand each situation, and not just recommend what to get, but walked with me from aisle to aisle and how to use it. I learned so much and we flew threw the store. My wife and I were so happy and impressed. He had so much patience and was relaxed about each thing and gave us all his attention. Home depot literally should make a digital version - they would probably make more money. There is no reason to go anywhere else anymore.

Typical Home Depot. Although I did have so e issues at the self check out that were quickly fixed by the staff.

Very bad costumer service, I was expecting a delivery for whole day, 5pm I called to the store and I was told that my delivery will be within next 3hours, after 4th call at 8pm they transferred my delivery to completely different date 6 days later, if it’s a 0 stars I totally put 0. For them

It all depends on who is helping you.

Staff was helpful and pleasant. Traffic flow in garden center could be improved.

After getting an appointment to get measurements taken for my front exterior entrance door and receiving a formal quote for installation, I went to Home Depot to the Millwork department as instructed because I called ahead of time and was told that you just walk in and it is not by appointment. I sat around for 10 minutes and there was absolutely no one around. So I went to a cashier who paged someone from Millwork for customer assistance. I went back and waited around for another 10 minutes and nothing. So then I went over to Customer Service and was told Millwork was out to lunch. (Mind you, it was 6pm). So I asked her, Are you sure someone is working? I had Millwork paged and no one showed up. She said, Yes, there are 2 people working. So I go back again and sit around for another 10 minutes, and again... NOTHING. So now I call in the store number and try the Millwork dept extension (ex 476) but there is no answer, so I call the Customer Service desk and am told that they will again page Millwork. So I wait another 10 minutes. I have now at this point wasted FORTY minutes. So now I call the store number again and try Customer Service but there is no answer, so I give Millwork another try and someone from LUMBER answers and lets me know that he doesnt think anyone is even working Millwork tonight.I left the store, and dont plan on going back.

Home depot sucks. But its the o ly place to go. Oh well....

This place is very good,you found it, whatever you need,,I liked.

This is a far better stocked and sized Home Depot than the Hackensack one. Friendly staff too, I was easily able to find workers who pointed me to where the bathroom is (theyve got 2 - that big).

Great store. Has most home needs.

Theres a reason i never go to home depot and its because of the service. Price might be cheaper but Ill pay more for service. I went to look at an appliance package and asked if i could swap out the microwave for a different model(not over the range). I dont think ive ever been dismissed more quickly. Best Buy was very accommodating when it came to that. Lowes is as well.

Did not find what I was looking forA 3/4 PVC trap

Standard Big Box Store; its chock full of the Home Depot experience.

I received an email notification that my special ordered doors were ready for pickup, I called and was connected to Lisa at the pickup counter. Thank you Lisa and all other who were involved to make this as easy as possible! 🤙

Slowly going down hill. Rude employees and not well taken plants.

Like the store. Not professional at the return desk!

Best homedepot store. Quick curbside. Helpful pickup staff. Complete opppsite of North Bergen homedepot.

Home Depot is the Home Depot. You could go one day and you will receive the best service ever, then you go later the same day and no one cares. Lol.

5 stars is not sufficient! I have been shopping in Home Depot for over 25 years. This is not my local Home Depot. I was on my way to the tile store a few minutes away. I found the tile and everything else I needed. After I finished loading my cart, the woman in carpeting offered to save me the long walk to the registers. I asked if I could exit through the entrance and she insisted that I leave my cart and pull up my truck to the entrance. She met me with a gentleman who began loading my purchases. Another employee passing by helped as well. I have never received this kind of service at any Home Depot location. Kudos to the employees and management!

No shop vacs left.Employees are not friendly

Employees are knowledgeable, check out people are friendly and cleaned the credit card terminal between customers.

Quick service unfortunately they didnt have all my items.

Good place to shop for essential gadgets for the house! Great customer service too!!!

Willa and mark were wonderful! Been going there for a long time excellent service!

Parking lot was treacherous. Not safe crossing or getting in and out of the store

Staff is super friendly and extremely knowledgeable ....they always do their best to help you ..this is one of the best home depot I have ever been to...its a great experience every time I go there weather its for renting equipment or buying a tool I need..

MICE problems in Aisle 24. Who knows what they living inside when you buy somethings this location. They sell mice traps and rodent repellent, they should use them.

This Home Depot has the nicest, most helpful, and competent staff Ive ever encountered at any Home Depot. Kelly from Gardening helped me find some items to match my budget and she even offered to look up the items that those items needed without me even asking.AND Rose from Customer Service has helped me with my online orders for the last two days - this saint of a woman has made it so easy and pleasant to shop here! Im pretty sure she stayed past her shift to help me out last night, since she looked like she was about to go when I showed up 10 mins to close, but she was so friendly and she insisted on taking care of the order!Even the security guys at the exit were helpful and nice. Is the best Home Depot in the world???

Not organized, store seemed messy. Outdoor garden shop was a mess!

Friendly employees.. fast lines

Very helpful employees

Perfect. Curbside Pick up.

Thank you to DJ the supervisor for making me feel welcomed and helping me out with today purchase! Worth the drive to get GREAT service at this store! Thank you very much once again

Very organized home depot. And Irene is the best

Came here for a store pickup of an item ordered online. It took about a day for the item to become available for pickup, although under the current Covid situation, it is understandable that the process takes longer due to a larger amount of orders. Arriving at the store about 9:30 a.m. the parking lot had a large amount of cars but it was not full. Inside, the store was not crowded. At the customer service pickup counter, there was only 1 person in line. I waited about 10 minutes, then a few minutes more for the customer service employee to get my item. Overall, the experience was quick and went smoothly.

The best for Halloween decor

Home away from home.

Daughter found something fashionable. LOL

Staff very helpful...

Home depot is always a pleasure, they have everything

Safe my day

Good place..fast and good workers

Paramus banned the use of plastic bags and Home Depot basically says carry everything you purchased from us in your hands instead of giving you paper bags they make the paper bag so difficult to acquire you actually have to ask for a manager to get a paper bag

Very good

Very nice service reps and floor retail helpers. Lots of items in stock

I took my elderly mother to the Home Depot on Route 17 because she needed to get some deck stain. We didnt know where it was and no one was available to help. We were told to go to drywall and wait for someone who never came. Then we went to flooring and waited in a very long line to be redirected to the garden shop. I found a young man who said to wait there and he would help then he went to customer service and was involved in something else. Finally a nice young lady directed us to the correct aisle. If my mother went alone she would probably still be searching the store looking for the deck stain. I was very disappointed with the poor customer service.

Had an issue where Home Depot sold my mom a dummy Refrigerator and been dealing it for weeks and another manager was sending her to different departments giving me the run around! When I went to the store to claim the issue with my mom, DJ and Martha so kindly handled the situation professionally and greatly! They are very great Managers! If it wasnt for them she wouldn’t have her issue resolved! So this is a 5 stars towards them!

They are all out of P-traps, and standard 3/8 to 1/2 supply lines.

Long wait at checkoutOrder online not good at allTheres always Lowes...

Had good collection... Staff is also knowledgeable..

Great selection, but a friggin mine field in terms of getting around non-compliant customers who just cant seem to put a mask on correctly, if at all. We measure our trips to stores from wear the mask again to go home, throw clothes in laundry and take a hot shower . . . This Home Depot equals laundry/hot shower. Weve found ourselves driving up to Riverdale more often than not.

If you know what you want and know where it is fine. But hard to fi d help.

I enjoy doing most of my misc repairs and they got everything you need.

Placed an order for a new appliance. Waiting on delivery. Experience..pleasant

Great for getting home improvement stuff. Staff are useless though.

Easy to pass since its middle of highway. Becareful with parking. Very tight area.

Staff was not helpful