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Service Center - Dan Cummins Chevrolet Buick
1020 M.L.K. Jr Blvd, Paris, KY 40361, United States
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Service Center - Dan Cummins Chevrolet Buick
Comments
JE
Review №1

Quick check in using the covered bays to shelter from rain. Stacy is always great! Nice waiting area and service performed in great time! Checkout quick and easy and used points to save $65!! Post service wash made car look good! Stacy pointed out that tires needed attention soon. Great dealership!!

Es
Review №2

I recommend this place to buy used car for their good costumer service and affordable prices

Je
Review №3

Always a pleasure to do business at this location. I had an appointment for my first oil change since purchasing a new vehicle a few months ago and the process was easy. They have drinks and food available while you wait and the waiting area is really nice. I had the pleasure of working with Paul while I was there. Paul was seriously the best. I had a million questions and he answered them all patiently. He was kind the entire time and very down to earth as well. As a customer I actually felt valued, not rushed. I would recommend this place hands down.

Çø
Review №4

The personnel in the office are so kind and keep you informed on everything going on with your car. My tire had a nail in it. This was no ones fault but the crazy nail who decided to go for a ride in my tire. They were understanding, placed my spare tire back in my car and was done within a couple hours.Only downside, when I got home, my tire light came back on... probably need more air in my tires. Maybe this could have been checked before I left?Otherwise, GREAT staff and great atmosphere!

Ch
Review №5

I’ve always gotten my service done at Dan Cummins on the Yukon I purchased from them. Regular maintenance and multiple high cost repairs on a 2016 vehicle. After scheduling my oil change, began noticing a suspension noise that got worse each day. I was only a few days away from the oil change so parked the vehicle until it could be looked at while I had it at service. Was told at the oil change they were too busy to check it and I’d have to schedule a diagnostic appointment and the next available appointment was weeks out. Had to take the vehicle to another GM dealer for service, which got me in the same day. Ball joints and struts needed replacing. I can’t wait weeks for a service that is a safety issue. What happened to service after the sale? Or customer loyalty?

Br
Review №6

When I arrived to my appointment the crew work quickly to get me inside and get my oil change done. Everyone was nice and helpful.

Ga
Review №7

Dan Cummins did an excellent job at diagnosing my transmission troubles, and fixing them in a timely manner. My service advisor David was very professional, and kept me up to date with the status of my truck. I couldn’t recommend Dan Cummins more!

Jo
Review №8

Mandi was very pleasant to talk to and helpful. Thank you for your service to your customers. Have a GREAT one.

Bi
Review №9

Wonderful place to do business. Very professional people, good selection of cars, and a top-notch service department.

Ca
Review №10

Sat for 2 1/2 hours and they said they couldnt do it because they ran out of time. Took a day off from work and drove an hour both ways to get there and back. Great service.

Cy
Review №11

I love the service here it is great. Staff are always friendly and knowledgeable.They Have a Great waiting area with drinks and snacks available.

Jo
Review №12

Once I was able to get an appointment 2 and a half weeks out from when i called. My car was overheating so I could not drive it and I was not offered a courtesy car.As for service itself at the shop everyone was professional and helpful repaired the problem and seems to be running great.

Ga
Review №13

When I arrived at the Service Counter, I signed an authorization for the Oil Change. I remember seeing a cost estimate of $43.00. When the oil change was completed, the total bill was approximately $57.00. I asked about this and was told that a reduction of approximately $4.00 for a quart of oil that was not used. the final bill, after the deduction was $53.82 This is some discrepancy in the estimate and the final bill.

Da
Review №14

Service department is friendly, professional. Fast service. Went beyond expectations and checked out everything on my car. Advising on future needs. Will definitely be having my vehicles serviced here.

Wa
Review №15

Excellent service. Service advisor is excellent. Very Professional and friendly. Stacey, is a great asset to Dan Cummins.Jessica, represents Dan Cummins Dealership well.She is a very sweet person, and makes your experience at the dealership great.Brian, a Corvette Salesperson, is a very knowledgeableAnd a great person to buy a Corvette from.All over experience was great!

An
Review №16

The service was amazing. The tech kept in contact with me. Great place to get work done.

Sh
Review №17

Received tires and performed service quickly on day requested. Changed the oil and checked fluids and returned car quickly. Great service, efficient and friendly

Ta
Review №18

I just want to thank you all you all are very honest about what is wrong with the vehicle I thought it was something major and your guys and something simple thank you all so much I recommend you all all my sons and daughters and bought Vehicles off you I want to thank Paul especially in the service department

Hu
Review №19

Always good service out of Dan Cummins. They communicated well with updates on the repairs.

Bo
Review №20

Candy Hardy was my Service Advisor at Dan Cummins. I made my appointment online which was easy and quick! Candy met me at my door with a smile and was very friendly and professional! I got a oil change and my tires rotated in about 30 minutes! Dan Cummins Chevrolet are great people to do business. Both sales and Service!

Lo
Review №21

Arrived for an oil change and was greeted with friendly staff members. Candy was my service advisor. She went over my diagnostic details and when next service is due. Very nice clean waiting area with refreshments.

Li
Review №22

Very welcoming Excellent Customer Service and very timely. No wonder Dan Cummins Paris is so well respected and busy!!! Thank you! Enjoyed my coffee and snack too!!!

ti
Review №23

We have bought 2 new trucks at Dan Cummins Paris. Great place to trade Our salesman Marco Jemmenez made our experience a great one. He is a good guy and went above and beyond to make sure he met our needs. We can’t brag on him enough 😊

Sa
Review №24

Excellent service! We have two cars from there! My husband said they had snack and everything for the wait! He stayed there and waited…it didn’t take long at all!

He
Review №25

Went for the first maintenance visit for our 2021 Spark. It was done quickly and everyone was so friendly and helpful!

Me
Review №26

I love using Dan Cummins for purchasing vehicles and having them serviced. David was great and very helpful. Thankful to have such a wonderful service team at Dan Cummins.

Je
Review №27

Best place to go buy a car if your credit ia less than average. They were wonderful! Got me into a beautiful and dependable car with a low down payment and low monthly payment.

Bi
Review №28

We just purchased a used vehicle from Dan Cummins. The svc dept cut a 2nd key & programmed the fob for it.

Ba
Review №29

I had a airbag recall about a month ago. While doing the work they were in the passenger seat, I suppose with their knees and damaged the passenger presence module causing the air bag light to come on. They charged me $148 to diagnose this. Then gave a quote of $1062.51 to fix the damage they did. I will be calling management about this

Ge
Review №30

The staff was very nice and knowledgable. The bill on the other hand is another story. 1 hour to snip 2 wires, 1 hour to splice on 2 new wires, 1.5 hours to take a bolt out swap a sensor and replace the bolt.... I felt a little violated...

Ma
Review №31

Excellent service rep and everything done even more quickly than promised.

Ka
Review №32

Went on a Saturday and expected it to be very crowded, but it wasnt. Had my transmission flushed and oil changed. It was complete within two hours.

Ro
Review №33

Great quality service and friendly staff. I will definitely recommend this place to anyone. Got me in at appointment time and promp service with a smile.

Ch
Review №34

Upon arriving I was treated with respect and it was a fast and pleasant experience .

Da
Review №35

I sent my vehicle in to get a diagnosis on where a water leak on the inside was coming from. I was told up front it would be $125 for the diagnosis. I accept, and then a few days later i was told the diagnosis would be $600 due to complications, to which i promptly asked them to stop. I understand you may run into some issues and it may cost a little extra, but almost 5x more than what was agreed on is ridiculous. I ended up paying $200 for them to tell me things I already knew.

Ro
Review №36

They did an excellent job. The service center kept me updated throughout. Stacey was veryyyyy help full

Ja
Review №37

Super clean professional easy to deal with fix the issue that I didnt even know I had thats reason I drive all the way back there to get service done even though there are multiple dealerships closer.

MA
Review №38

Employees are very nice n service is quick.

Ch
Review №39

Great Service! Candy went above and beyond to work with my warranty company to make sure everything was covered even though my warranty had ran out 362 prior to arrival. But thankfully where I had scheduled it earlier and allowing work travel and travel to dealership they got it covered. So thankful to have people like this on my side! Definitely Blessed and Highly recommend

Br
Review №40

Everyone is so nice, all the employees are very sweet We love Ericka Napier she helped us so much best car saleswomen ever. We will definitely be telling people to go to Dan Cummins in Paris Kentucky😁 you guys Rock

G
Review №41

Had a factory recall for my vehicle.... I purchased this vehicle from Dan Cummins used in 2012 and they are the only ones who worked on it.....oil changes and all major maintenance work was done by the Dan Cummins Service people and they have always been courteous and friendly.... would highly recommend

Gi
Review №42

I scheduled an oil change and when I arrived I checked to see if I could get the tires rotated too and Candy said yes. My wait wasnt very long, very nice lounge for customers and they even washed my car. I highly recommend Dan Cummins service team.

Br
Review №43

The best customer service around and very friendly. Would highly recommend Dan Cummins to anyone.

Ch
Review №44

So the service advisor and mechanics very helpful said they were going to need my car longer to diagnosed the problem then automatically they offered me a loaner to get to work and get my kids

An
Review №45

We are happy customers who will remain loyal. We had an issue and it was resolved over and above what we expected. Not one person treated us like we were bothering them when we had questions and we had a lot of them. Thank you. It’s worth the 45 minute drive to be taken care of. Stacey worked hard for me and even though I was a pain, I’m sure, she was amazing!! Thank you Stacey!

Sa
Review №46

Easy to schedule, professional and courteous, job performed in a reasonable amount of time. Will return.

Ca
Review №47

Check engine light came on. Had an appt. In Lexington I could not miss. Then car wouldnt go in gear. First service advisor asked if I had an appointment!! Said he couldnt give me a car to drive. Returned to Cummins and was able to speak to a helpful lady who supplied me with a car to drive. Turns out they had to put in a new transmission. This was on a new car.

Ta
Review №48

They were great, friendly and had my vehicle ready for pickup before my original appointment was Scheduled.

ru
Review №49

Painless internet purchase of a Chevy. Thank you Paige, Adam, and Evan. I love my new 2500!

Mi
Review №50

All of the staff were super nice, efficient, and courteous!!

De
Review №51

I talked, no one listens! Ask for pension oil. Who knows what was really put in. My truck will not be back!

Tr
Review №52

Went in for a oil change and vehicle maintenance check, the place was packed but everyone working was quick to help the customers and get us all out quick in a professional manner and not skipping any steps.

Ha
Review №53

Great service friendly people and very good atmosphere

Ro
Review №54

Great service very nice and quick service!

Vi
Review №55

The infotainment system we out of my new car the day i picked it up. Dan Cummins sales team and service department went above and beyond to make sure it was replaced immediately.

mi
Review №56

Dan Cummins is a Kentucky jewel. Service with a smile is standard here. Consummate professionals across the board. I highly recommend them for car sales and service. Scheduled an appointment for the work to be done, Price was competitive, zero wait time. Couldn’t be easier.

Ja
Review №57

Spent 6 1/2 hours waiting, $220 labor charge, just to be presented with a $600+ larger bill than a local Ford dealership was going to charge for the fix. Did I mention I have bought two brand new vehicles here in the past 4 years?

Pa
Review №58

Service was great they was well organized and got done fast

ju
Review №59

Always very helpful and timely; a great atmosphere, and never have I ever had a problem here!

Jb
Review №60

Dan Cummins Chevrolet has gone above and beyond for me. I highly recommend their sales and service departments. Josh was my original sales guy and has been super helpful a year after I purchased my new car. David the Service manager kept me informed of repairs being performed and arranged for a loaner car for the full length of time my car in their care.

Ri
Review №61

Will never go anyplace else… great group and quality work!!!!

Lo
Review №62

Such friendly excellent customer service ❤️

Ri
Review №63

The service I received while having my car serviced was awesome, if and when I had a question the technician had no problem with taking the time to answer me. I felt welcomed as soon as I walked in the door and I also felt I received the best service ever. They all were professional and timely. I received a text from my tech while there in case I had any other questions. Thanks to the Dan Cummins staff from Apnea (my car) and myself 😊 I will see you again

Ma
Review №64

They also installed a Tonneau cover for me. They were very friendly and professional. I highly recommend them and will be returning to utilize their services.

Ke
Review №65

Great service. Got me in on my appointment time.

Cr
Review №66

Good quality service but failed to inform me of when my car would be ready for pickup.

Am
Review №67

They were very kind. I was surprised that my particular problem was covered under warranty. Once their crew identified the problem with my a/c, they promptly took care to give a courtesy vehicle and kept their word on when the job would be finished. During this time, it’s a rare thing.

ji
Review №68

Great place. Fast and easy

An
Review №69

They weren’t as friendly as normal. I’m surprised that no one went over the services provided.

Cr
Review №70

Step bars were installed. My service tech person was very nice and the finished installation looks good. So far everything appears correct.God bless,Crit

Ro
Review №71

Great service friendly staff

Fa
Review №72

Great service, and everyone was so wonderfulCouldnt have asked for a better experience. Had my oil changed and they worked on a recall from the previous owner....will continue to take my GMC to Dan Cummins!

Ta
Review №73

Oct 31 we bought a as is suburban. 3 days later my husband got diagnosed with a second cancer. Reached out for help on new tires. Josh and Dusty and there staff. Went above and beyond to take great care of us. Thank you all so very much.

Ka
Review №74

My Service Advisor kept me well informed about my repair and status. Everyone I spoke/delt with were very friendly.

Ar
Review №75

Appointment scheduled right on time. Great waiting amenities!

je
Review №76

They are the only car dealership I will give my business! I took my car that I purchased there to them to fix it and diagnose what’s wrong. They had previously fixed my car a year and a half ago. They had a warranty on it and didn’t charge me a dime! They stand behind their work and do amazing work at that. I’d 100% recommend them to everyone!

Na
Review №77

Very quick service. Was in and out in about an hour!

Jo
Review №78

Car not fixed....called to see about bringing it back in..was told 5 days...when trying to speak with others on the issues i have waited 4 hours with no return call.

al
Review №79

Very professional and timely service. David was very helpful and honest. Will return in the future for services.

Ti
Review №80

Everyone nice and the process was very efficient. It was timely service. Thanks!!

br
Review №81

Quoted an approximate time for completion and finished ahead of time. Lounge was comfortable and service advisor was great

El
Review №82

Came in for yearly warranty inspection and was out in 15 minutes. They addressed concerns I had with my vehicle in timely and professional manner. They were very friendly as well!

ra
Review №83

They are always efficient and friendly. I usually wait in the lobby, and its never too long. When I was heading to my vehicle after being serviced, a young man asked if I would like him to run it through their car wash. It obviously needed it! He took it and ran it through, while I waited a couple of minutes. He was very pleasant, turns out he was the owner. Definitely makes you feel appreciated with service like that!

Da
Review №84

Great place to do business with! Will return when it’s time! Brian was great and easy to do business with.

Ma
Review №85

I got a nail in my tire and had to get it plugged. Melissa Stevens was wonderful and made my trip to the service department seamless and very fast. She was absolutely wonderful, super knowledgeable and when she didn’t know about something specific I asked she immediately found out what I needed to know for me. On top of that she was super sweet and very kind in general. So far I’m really happy I bought my new vehicle at Dan Cummins, they’ve taken great care of me since I started looking for my new car and since I’ve gotten it as well. Thanks for being so wonderful you guys, keep doing what you’re doing!!

Da
Review №86

I was asked to comment on my recent customer experience at Dan Cummins. The service was fine. Mine was a routine visit for a 5000-mile service (oil change and tire rotation). It took about 30 minutes, which seems to me to be pretty quick to both change the oil and rotate the tires. The waiting lounge was clean, comfortable, and uncrowded, and well-stocked with hand sanitizer. The counter person who took care of me was courteous, efficient, and able. Dan Cummins is a very pleasant company to do business with. See you all in another 5000 miles.

Am
Review №87

Oil light was NoT reset. Air was to be added to tires and was NOT done. Car was also not washed which was supposed to be done. Overall not satisfied.... I am not a fussy person and have always been pleased until this.

Br
Review №88

Easy System to schedule an appointment, friendly staff and speedy service.

Je
Review №89

Great staff and they do care.paul took care of us

Se
Review №90

Purchased a new truck with the help of Zach Treilobs. He was a huge help from start to finish through his communication, patience, and follow-through. If anyone is in the market for a new vehicle, I highly encourage you to call or visit Dan Cummins Chevrolet Buick and ask to deal with Zach Treilobs.

Th
Review №91

They were very professional and took care of my problem very quickly.

Pr
Review №92

Very professional, had to keep my vehicle over night, kept me informed.

Ma
Review №93

I would recommend that the sales department have much better communication with the service department. Vice versaI bought my vehicle and had to schedule a visit to come back and have a non GM vehicle key fob programed and some interior lights fixed. These items were in the due bill to be fixed.The service side tried to charge me for the inter lights to be repaired. Not too big of a deal.. they got that corrected.The big issue was getting the key fob programed.. I originally went to the front sales desk when I got there to ask about getting it programed... they sent me to the service desk... then the service department said I had to go to sales.Just poor communication between the departments.The issue was resolved, but not sure how much longer I would have been there if I didn’t speak up and ask what was going on... they fixed my lights and my car just parked like it was ready to go... the service side seemed to be making no effort to ask sales to get the key programmed. I basically had to resolve this issue my self.I will always recommend Dan Cummins to anyone. This was just some feedback for improvement.

Da
Review №94

I can’t say enough about how much we appreciate and love Dan Cummings! From the time we bought our first vehicle the team there have always went above and beyond to help my family and I have the best experience with both buying and keeping our vehicles serviced. Thank you for your professionalism and great quality work!

Ja
Review №95

Made things right, probably the biggest, compliment that I can give in a review, very rare these days, thank you.

Wi
Review №96

Very professional and very fast.

M
Review №97

I received the replacement of my DRL bulb which had been out since I purchased the car. The service was quicker than I expected and I was very pleased that it helped the overall appearance of my car

TB
Review №98

Went for my yearly inspection, showed up early and they still got me in and out. Storming outside, they don’t stop.

Sh
Review №99

Excellent service. Courteous and clean.There was even a recall they took care of right away.

Ke
Review №100

Good experience. Stacey was very helpful. Ill bring my vehicle there for service in the future. Nice waiting area with coffee and snacks. Nice touch.

Information
50 Photos
100 Comments
4.8 Rating
  • Address:1020 M.L.K. Jr Blvd, Paris, KY 40361, United States
  • Site:https://dancummins.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business_service&utm_content=website_button
  • Phone:+1 859-340-1340
Categories
  • Brake shop
  • Auto repair shop
  • Car battery store
  • Car detailing service
  • Car repair and maintenance
  • Diesel engine repair service
  • Oil change service
  • Tire shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:8AM–3PM
  • Saturday:Closed
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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