Top notch quality service, spot on restorations and happy with how clean the car is afterwards too as an extra each time. Lots of attention to detail

Pleasant clerk, very helpful staff.

Great work, great group of people!

I was treated poorly and over charged. My BMW was returned to me in worst condition

The people at the shop always take great care of me!!

I received excellent service at the collision center ! I needed to have a parking sensor on my front bumper repaired. The manager took my car into the garage right away and came back 10 minutes later with the sensor back in the correct position. He told me the repair was free of charge which was the best Xmas gift I received this year. They could have charged me 2-3 hours labor to remove the front bumper etc. so I was really happy that they demonstrated high integrity by not charging me for a simple fix. Kudos to the manager and the mechanic who came up with the quick fix !!!

Wonderful experience from start to finish. Travis provided excellent service and even assisted with getting me back to the shop to pick up my car after my rental was returned. The front desk and the manager helped greatly with ensuring my payment was processed. My car looks great-- nothing but good things to say!

Had two great experiences here. The repairs took as long as expected and both jobs came out perfect! Highly recommend...courteous staff and attention to detail!

Had a great experience here. The staff were courteous, professional and direct. My car repairs took a little longer than I hoped (because of parts arrival, etc), but the final result looked great!

8/27/2018- So far so good. Tim is very nice. My Insurance company told me that this company was very expensive compared to other body shops. Will post an update of my experience later.

Travis was a fantastic rep that helped me through the entire process. Highly recommend.

Super friendly & professional staff! Needed the emblem on my Porsche modified, extremely pleased with the result and overall experience - Thank you!!

Do Not Use collision shop!!! 3000.00 repairs, broke drivers seat, refuse to fix, car later broke down refuse to honor look at vehicle, will not get any updates on vehicle status and in the event of any issues Service Manager Jeremy will not Call back until you call his Boss Bill Keys, Worst Customer Service I ever experience and there will be no one that you can talk to that will help the situation after trusting so called professionals. It is about Money with them and not about Customer.

Wow these guys completely fixed a rear number issue without even changing the bumper. I don’t know how the magic happened, but glad it did.

They got my BMW in very quickly after the accident. I was kept well informed of the entire process and my car looked better then new when I picked it up.

“Unfortunately”, I have had to use this shop because of 3 separate accidents, and EVERY TIME I have used them they have delivered on time and everyone has been incredibly polite and professional! I got updates on every step of the process of my body work, its the primary reason I went back after my first accident. Also I wouldn’t trust anyone to do a BMW paint job except BMW and they have done a flawless job!

Every once in awhile, one fortunately receives service beyond expectations.....and that was my case at the Certified Collision Center on Joppa Road. After a pick-up truck smashed the front end of my relatively new Boxster, I had it towed to CCC (first time experience) and the processing of the repair over the next four/fve weeks was exemplary......from Mario as the initial contact, to Nathan, Wayne and especially Jason who masterminded the transformation. The work (and I am a critical reviewer where my Porsche is concerned!) is absolutely spot on and nobody who has seen the result can believe the car was ever in an accident. Porsche of Towson, as well, was fantastic in fulfilling their part of the restoration (thank you Brian and team). Thanks to the entire team involved (sorry if I missed anyone).....you have made my misery turn to smiles.

Brought my BMW here and Mr Edwards its great advisor

Wayne/Nathan are working with State Farm to restore--not merely repair--my Porsche Cayman following major frame damage accident. Porsche Certified/Approved Body Shop seeks highest quality, while State Farm keeps costs in line. Porsche level customer care--car owner, not ins co, is the customer here! Previous experience with Boxster here, observation of Panamera frame repair here at that time, and tour of shop, instill full confidence--they obviously know what they are doing. All Porsches go inside every night. A worthy companion to Porsche Towson service! Update: Almost done. Ultra-high strength steel frame repair piece, from Germany, not to be trusted to un-certified body shops. Best to come here for authorized installation on frame machine! Best to just come here, in any case!. Final update: Complete success, Porsche-level customer care, plus all my needs met (color copy of alignment, interior glass cleaning, ride home in Waynes excellent new hybrid, etc.). Some conflict with State Farm, which paid about 3% less than Body Shop estimate. Body shop agreed to accept as full payment, with additional paper work to absorb and reconcile the difference--my thanks to GM Jeremy for that, and to all others involved, especially the many highly qualified techs who made the car new again!

The repair process with BMW Certified Collision Center started with a quick call to Estimator/Advisor Kirt Willis. The visit to their location involved an assessment and estimate of the damages and a call to the rental company to setup the rental through my insurance. Paperwork was signed to authorize the work and I was driven to the rental company to pick up the car. The opening experience featured professional communication and a clear plan. That instilled confidence and set the tone for the remainder of the experience.From start to finish, the team at BMW Certified Collision Center in Parkville provided 5-star service. As an owner that takes great care of his automobile, the team’s customer service and mechanical aptitude merit a clear recommendation. Thank you to Estimator/Advisor Kirt Willis, Master Technician Mike Perrie, Refinish Technician Bradd Gott and everyone involved in the process. Excellent work! Thank you to BMW Certified Collision Center in Parkville. My car is back in top condition.

Never got updates on car until you call. Working process was extremely slow.

Fairly decent customer service is great

Beautiful repairs

Nice service