I had an amazing experience both leasing and buying my car from Audi Pasadena. Both times Taylor Baffert helped me and he is super friendly, professional, helpful and makes the experience so convenient. This dealership is honest and you know you can trust them. Highly recommend!

Easiest Car purchase Ive ever experienced. I bought many Audis over the years and I got a great deal on a New 2021 Q5 for my wife as a wedding gift. Highly recommend this place and Rick is the salesman that took care of everything. Best deal best rate super easy transaction. Had the car delivered with a big red bow and everything! Thank you again Rick! Definitely be buying my dad car soon!

Amazing experience, Ivan and David both were great person to work with, gave me my pace and time to decide on vehicle and didnt rush. I am glad to work with them

Bryan Antonio and James were a dream to work with.! After a terrible experience at Mercedes of Glendale, the Customer service Bryan and James gave us were a breath of fresh air and truly appreciated. They worked with us and helped us get our brand new AUDI Q7. So grateful for both of their exceptional service!

James was a tremendous help in our car search. He was knowledgeable and fair. We couldn’t ask for more from a salesperson, and my wife and I wouldn’t hesitate to work with him again. Our experience with the loan officer is a different story, however. I understand the importance of making a sale, but one must know when a sale cannot be made. I had to turn down add-on options 5 TIMES before the conversation changed. I was scolded for refusing any add-on services, and was told my CPO warranty would be voided if I did not come to the dealer. While I understand the value of dealer service, I do not appreciate being played for a fool. I wish I could recommend Audi Pasadena without hesitation, and for James’ sake especially, but that just isn’t possible after our experience.

Why cant parts work with service? People are super nice and helpful .

Purchasing our Audi was such a breeze and Rick Torres was so helpful. We never felt pressure and we were given great options. The purchasing process was very smooth and they quickly worked a price that we were happy with. Thanks again!

While searching the entire West Coast from Seattle to San Diego for a Certified Pre-Owned Audi Q3, I was fortunate to connect with Rick Torres at Audi Pasadena when I found exactly the vehicle that I was seeking. When I explained to Rick that we live on the Big Island of Hawaii and that he would need to assist me with driving the Q3 to Pasha Hawaii shipment office 30 miles from his dealership, Rick told me that they certainly could assist me with my special request as I did not want to fly from Hawaii to LA just to execute the purchase and drive it to Pasha Hawaii office in Compton, CA. Rick and his management team went above and beyond to make it happen for us as the vehicle is now ready for shipment to us via Pasha Hawaii. As their Internet Sales person, Rick was always available by phone, text message and email every step of the way. Extraordinary Sales and Service at Audi Pasadena. James Karson

Great team and were really helpful! I got the car I wanted and they were super attentive to my needs throughout the whole process of the purchase. Highly recommend the Pasadena Audi dealer!

I showed up right at 7:30am when they opened their door. I was going to drop off my car and get to my job by 8am. However, I was told to wait for an Audi advisor to talk to me when I arrived and 20 minutes later I was still waiting. There was no line or anything like that, I was literally the first and only customer through the door that early in the morning. Mind blowing that they’d leave the only customer in the dealership hanging for that long. Horrible customer service.

I just bought the most beautiful Audi and I am very happy with this car and the deal I got. Audi are making great vehicles and this dealership knows it by letting them sell themselves. Ivan was a very proffessional and patient salesman and just let us take our time, and try as many cars as we liked. He was very personable and honest and excited to show you all the features on these cars. No pressure just like taking a friend along to buy a car. He just wants the customer to be happy with their purchase.. and we are.

My experience of getting my Audi from here was such a smooth process. Rick Torres was able to work with me in getting my graduation. Thank you for welcoming me to the Audi family. Definitely looking forward to the car purchase!

As usual Audi Pasadena has come through for me again on a beautiful new Audi Q5.This is my third one through them and David Carter my sales person is the best!He went out of his way to find me what I was looking for. White with light interior and ventilated seats.I highly recommend Audi of Pasadena!Jennifer Burgh

Great care and service at this location. Super high integrity as well. Rudy Ramirez was excellent from the moment I arrived to drop my car for some routine recall updates. His service was bar none. He even helped my try and locate some keys I thought I had left in my loaner. Turns out I had them all along! This kind of service cultivates loyalty and I’ll keep coming back.

Ivan did a great job and really worked for my Wife and I to get us a great deal on our new Audi Q5 Plug in. The experience was great and really was not a hassle at all. You get what you pay for in this world. The higher markup vs a Toyota or ford experience was really a step up. That investment into dealerships was also noted in their investment of staff. When my lease is up I will be right back at Rusnak Audi Pasadena to get another lease or purchase. Great work team!

These guys are awesome! Special thanks to Taylor for taking the time to get everything prepared for me!

I came in contact with Fausto when we were shopping for our new Q7. Unlike other sales people at other dealerships, Fausto and I were able to get to the point and came to a $ agreement. Once that was squared away, he had to get us the car. It took a few days for him to locate one, but he was able to get us the exact car for which we were in the market.He made our car shopping experience seamless. Once the car was on the lot, he called us to pick up the car and finish paperwork. We were in and out within 2 hours--including the 30-45 min technology walkthrough. The team offered us maintenance packages and all the add-ons, and when we declined, they did not push us on it--something I appreciate and something not all dealerships do.In all, our car buying experience was great. It was seamless, and Fausto made everything go smoothly for us. He was very personable and friendly, and we shared stories about our families. We also had quite a few laughs.Thanks Fausto - hope you see this - and we look forward to connecting again in the future for the next car.Gustavo & Maria De Paz

Michael is excellent! By far one of the most knowledge, thoughtful and great understanding of client service. He recognizes this is a long term relationship and we will certainly be buying a second vehicle from him soon.

Got my first car here! It was wonderful experience

George was an excellent person to work with when purchasing my new car. He was attentive, provided great communication, and made the experience enjoyable and inviting!

Shout out to Fausto Birenas for an easy transaction. After dealing with some terrible dealers around the area trying to price gouge due to current conditions we were able to get a great deal on a brand new A4. If you need good service and want to be treated like an appreciated customer I recommend you come here.

Everyone was helpful and it was a pleasure to purchase my first Audi here. Highly recommend Audi Rusnak of Pasadena.

The service and staff are simply amazing. I felt important and the video of my 20,000 mile check up was so helpful and made me feel like I was there. Seeing everything they check is extremely important to me. Anthony Ramirez is my guy there and he is the kindest, most thoughtful and amazing guy in service.

Karsten Tschaepe helped me buy my Q5 hybrid and he was really straight-forward, down-to-earth and made the full process really easy.

Best vehicle purchase experience ever! I recently purchased an new Audi for my wife, as a surprise. I worked directly with Yalonda Conrad who was amazing! Typically when using the chat feature on the website you get directed to someone who may not even be at that dealership. I used the chat feature and it was actually the salesperson! Yalonda answered all of my questions through chat and followed up immediately via email. Negotiations were simple and pleasant and when I arrived to pick up the vehicle it was ready and waiting with no more than a thirty minutes of paperwork till I drove off in our new car. Rusnak customer service is impeccable and their staff was amazing. Yalonda was a pleasure to work with. She went out of her way to make sure I was completely happy with the vehicle before even committing to the sale. I will definitely be purchasing again from her in the future. Best service. Best price. Best dealership. Thank you!

Always smooth and fast! Ivan is the best, hes helped us twice now and is always very helpful and fast. I very highly recommend this place to anyone who appreciates great customer service.

The staff and service at Audi Pasadena are excellent. My service advisor Henry was polite efficient and helpful. The car was done as promised with no Issues. I was accommodated with a loaner car. The car was washed when returned. Everything seems to be working very well.

Ivan Lai is the best. I live in Northern California and will only buy my Audi’s from him. Easy to deal with, no BS and makes the process easy. Highly recommend.

Ivan provided a great price for an online request for a 2019 Audi Q8 Premium Plus. No haggling. No pressure. Aggressive price and it was better than competitors within 100 miles. The deal was complete before I arrived at the dealership with a cashiers check. I was on my way in an hour or so. A very pleasant experience. I cannot recommend Ivan and Rusnak more highly. Most dealers wanted me to come in to talk price and then haggle.

Taylor helped us with out Q7. We chose the car in person a few weeks prior. And then he handled EVERYTHING virtually, and had the car delivered to is within 24 hours. Taylor was efficient, friendly, not pushy at all, and so pleasant to work with.

From start to finish very quick to answer all our questions and once we decided to lease the car the paper work was amazing fast. Absolutely no hassle. best experience ever in purchasing a car.

I am so so sorry that I purchased a vehicle from them !

Nice staff,professional service,very fast trade in my bmw X5 for a brand new Q7.Highly recommend Larry,kindly and professional!!很好的一家audi dealer，經理Daysi 人很nice，會繼續支持奧迪Well,just can’t fall asleep in the summer night,if rate once again,just regard this facility as below average,I bought this 2019 Q7 in January 2020,that’s funny because the all new 2020 models have the new design and technology,this Q7,like I mentioned,too silly to buy,and the keypoint is,the manager forced me to buy the audicare plan that supposed to be free if I purchase the 2020 model,so why do I need to waste five grand for a completely useless warranty extension?what’s more,I’m a carplay lover,when it turns to 2021,I realized that even if I plug in the original cable,the vechile system seems to have issue with the connectivity,when drive this Q7 across some humps,easily disconnected,what can I say?It’s just a cable,not some fragile glass,so how can you guys,I mean Audi,define the sport utility vechile?Eventually,I sold this Q7 in this April,after purchased on one year and three months ago,for a 2021 Range Rover,which is more expensive and also makes me more SATISFIED!

Excellent customer service at point of sale. Very personable and caring sales staff. I never felt uncomfortable or pushed. They took the time necessary to explain the product line and help me choose the right vehicle for me at a reasonable price. Classy operations with good manners and always polite interactions.

Nice new building. Everything was clean and in compliance COVID-19 requirements. I felt very comfortable. The technician who helped me was very helpful and I could tell he knew what he was doing. I was very satisfied with the service and my Audi is riding 👌

Fabulous new facility, state of the art. Henry Perez is always a joy to work with. Great loaner too.

These guys really care about their customers. Went to other dealerships that tried to rip me off at every corner. These guys were fair and honest

I had a fantastic experience working with Brittany and Bonnie. The negotiation was effortless and they really did everything to make me happy with my new Audi Etron purchase. Liz explained in detail how to use the car upon delivery. It is a very technologically advanced SUV and requires someone who is an expert with the vehicle and she is! The dealership is absolutely state of the art and they are very hospitable. I couldn’t be happier with my purchase and my experience.

Beautiful new location. I leased a brand new 2021 Audi A6 and got an amazing deal on it. The sales staff was extremely knowledgeable and a pleasure to work with. I had a wonderful car buying experience here at Rusnak Audi. I would highly recommend this dealership to anyone looking to purchase an Audi.

Excellent customer service. Anthony, my service advisor, explained everything and kept me informed via text as the service proceeded. Safely COVID-distanced chairs in waiting area with seats and tables also available in the showroom. I live 1 mile from an Audi dealership in Sherman Oaks, but left because of sub-standard customer service. Audi Pasadena lives up to the brand name.

I bought a pre-owned Audi Q5 from another dealer, and a few months later brought it to Pasadena Audi for what I worried was a coolant leak. Without hesitation Henry Perez assured me it would be checked out and most likely covered under warranty. In addition, Henry looked up the past service history and discovered there were still two free service visits left on the previous owners extended warranty! Of course the service maintenance was preformed and luckily no leak was detected, even after a pressure check. And most assuring of all, Henry asked that I come back after a couple of weeks for a free leak inspection... thats the definition of customer service!

Very kind and good explanation.

Wow great experience. Recently bought a Audi car. Mike Carter was great sales person. I was in and out with 3 hours.

Thank you to Omega and Brittany at Rusnak in Pasadena for helping me and getting me into this awesome new 2017 Audi A3 Etron. They helped me to get out of my old corolla, and not to mention its my first new car Ive ever purchased. Thank you again for helping me out and staying open late for me to come out and get the car!

The service was amazing. Even better than the sales experience.Jorge Montoya and the rest of the service team were a delight. They were meticulous, knowledgeable, measured, kind, and respectful.Without fear of overstating it, it was an excellent experience.

I was informed by Audi that my new Q7 had a recall and needed to be serviced. I also recently got locked out of my Audi WITH my keys in the car. It was very frustrating. When I called to make the service apt I also informed them that I needed Audi connect connected to my phone (to help unlock my car in case I ever got locked out again). They agreed to take care of it in addition to fixing the recall item.When I showed up for my service apt at 8:30am, I reminded the service technician of the Audi connect issue. He agreed to have that fixed before the end of the day. When I came back at 6pm to pick up my car, I asked again about Audi connect and he sent a specialist to my car to help set it up. The first question the specialist asked was “where is the white plastic tag that came with your new set of keys when you received the car?” I responded that it was at home. The specialist said, “oh, I’m so sorry. I can’t help you set up Audi connect without the info on the plastic let tag.” Why hadn’t ANYONE told me that I needed to bring in that key tag when I requested the Audi connect over and over again? I was so disappointed and frustrated! Poor customer service

I didnt buy a car here. I had service done during the pandemic. It was safe, quick and easy with Uber ride home and back.

Fausto was great help and made my purchase experience hassle free.

Top of the line service with Rusnak Audi. I have had numerous dealings with Rusnak and each time they provide superior service. This is how a dealer should strive to be.

Bought a brand new audi q8, worst experience of my car buying life:1. Did not tell me the battery of the show room car was dead and lied to me about the one plus hour delay while I waited they switched the battery (may have electrical issues)2. Driving home, the door panel rattled from the stereo speaker and the alignment was off. This was on Christmas Eve so they were already closed. When I contacted them the day after Christmas, they said they would take care of it and said I had an appointment Monday morning in their service center. Not happy given the car was brand new.3. Arrived at service center but no appointment had been made. Ended up spending six hours at the dealership and they were not able to align the vehicle because they also falsely said they had an-alignment tech in person to align the vehicle but did not. They told me it was ready and I could drive away but I asked for the alignment paperwork and they could not produce it. I told him to re-print it from the machine and they admitted they had not done the alignment. It was still not aligned. I had to come back the next day and spent five more hours there. They still did not align the vehicle4. Obviously being upset, I sent multiple emails and walked back into the dealer talking to the general manager (Aaron something) And have on video him telling me it was not the dealers’ problem it was my problem now because it is my car. Imagine how livid I was after buying the vehicle -outright- and being treated this way5. The pandemic began and I wasn’t able to get proper service for a few months then another dealer to try to align the vehicle but it could not be aligned. I drove the vehicle for seven more months before complaining to Audi corporate customer care Who finally arranged the proper vehicle correction at Audi Calabasas (fantastic service where i also took my SQ5)6. Though the Audi connect package was part of my purchase, Pasadena refused to activate Audi connect (breach of contract? bad faith & fair business?). Other dealers will not do the activation because they will refer you back to the dealer from whom you purchased the vehicle. Audi care corporate arranged for it to be taken care of after a year without.7. What would you do if you just purchased a brand new vehicle for a significant amount of money who refuse to provide all the features of the vehicle you just purchased, refused to service the vehicle properly, refused to address your issues, and treated you with such disrespect without taking responsibility?I know I will Never purchased from this dealer again and urge you to think about my experience. They were super nice until I signed the dotted line and handed over the check for the entire purchase amount...

Rudy Ramirez took really good care of me great customer service I’ve seen for a very long time! I totally recommend asking for him great help, thank you very much super satisfied! (5star Service)

Thank the pasadena sales Bonnie for the Audi brand, I recommend our family after compared the Mercedes and BMW, we finally chose the Audi Q8, for this model and Bonnie gives us a very good price, let us all very satisfied, for our English is not very good, she can speak mandarin, so strongly recommend the Audi monopoly.

Terrible people work here.

Very impressed with their brand new service facilities where they recently relocated.Jorge was my Service Advisor, the nicest guy possible, tried very hard to help out after discovering my Audi was badly soiled after parking overnight at their lot. It was nobody’s fault but the person who did the car wash should pay more attention when they return the customer’s vehicle. Overall a good experience, sans the dirty car episode. Also good is everyone else is following the COVID protocol.

Great experience! It’s our third Audi we have leased from rusnak. Taylor took great care of us.

Karsten was efficient and thorough. No pressure. Excellent experience in lease buy-out.

The worth place in the nation to buy a car!!!

First time getting my car serviced at Audi Pasadena exceptional service provided by Ian at the service department very professional and knowledgeable took care of me right away answered all my questions very great customer service and great new place to wait in while servicing your car.

Great overall experience especilly with the salesman that reached out via email answering all my questions since I was two hours away and David continued to assist me with all of my questions until I arrived to test drive and purchase the vehicle. Very efficient dealership in all ways.

I went to the dealership and they serviced me professionally

The service Department is stellar.Rudy was my service rep and kept me current thru texts on the status of my car. His friendly, efficient and reliable demeanor made it a great experience and speaks volumes about the team. New location is spacious.

Brand new shop with exceptional service. I needed some additional service on the vehicle and the dealership went out of their way, with VIP treatment, to resolve the issue . Highly recommend this place.

Diagnosed and repaired two problems in our 2020 Q7, stranding us in LA on way to Phoenix from Seattle. Professional, courteous, took extra effort to get work done.

Excellent customer service, as Rusnak Audi has been known to give. My service advisor, Ian was helpful and friendly. As an Audi owner since 2012, all purchased through Rusnak Pasadena, I’ve never had a bad experience.

Henry Perez and tech Chris Fernandez were very professional, they took time to answer my concerns and provided excellent service. I feel confident my vehicle was in good hands. This guys know what they doing and they go the extra mile, in a friendly relaxed way. I will recommend them 100%

My experience was wonderful! I worked with Adrian and he was the absolute best! Ive purchased cars before and dreaded the experience but this was in stark contrast. Adrian was patient, pleasant and no nonsense. I was in and out with the car I wanted, and couldnt be happier. I highly recommend Adrian and Rusnak/Pasadena Audi.

Ian in the service dept. is a terrific representative for Rusnak. He always takes excellent care of my cars and me.

Always great service and adherence to personal safety following Covid retail conditions. Beautiful new facility and excellent service.

I have been with Rusnak Pasadena Audi for about 6 years now. Their service has always been outstanding even when mistakes were made or delays or recalls to any of our vehicles. They have always done their utmost to work with me and correct any issue that may arise. Specifically Henry has always been a great vehicle service advisor for us throughout the years.

Outstanding customer service. I made an on-line appointment which was so convenient ; a service advisor immediately approached my vehicle and from there, it was top-notch from the drop off, the communication and to the ease of picking up my car. Its so nice they offer Uber and other services if you are without your car. Anthony Ramirez was professional, helpful and made this appointment hassle free; I have Audi care and it was taken care of with zero hassle. Ive been to another Audi dealership and did not receive close to this kind of outstanding customer experience. Rusnak knows how to do it!

Hello. I would like to share my latest experience with Audi. I neet to purchase new convertible car for summer. One my of my list car was Audi.We came to test drive a5 at 6:30 pm our sales manager was Hose. Our was appointment was scheduled later today. We used to wait car for 20 minutes. Then they said theres no gas. After 3 minutes they said they short of staff. Finally as I understood they didnt want to sell a car. We left. Really disappointed with Audi Pasadena.

I felt like a 1st class customer with the system they use to make your experience simple.

The salesman was polite and informative, good at explaining the options I had using Costco Auto Program. The sales manager was accommodating. I ended up purchasing a car because it was a good deal. 😀

Great experience taking my A5 in for service. Old town Pasadena location is convenient and close to all the shops and restaurants. My advisor, Henry Perez, was awesome and walked me through the entire process and got me out of there on time. Waiting room is cozy and not bad considering this is an older dealership. Thanks Pasadena Audi!

As always, the entire service team at Rusnak goes above and beyond. Great technicians, managers and staff and everyone courteous and kind. Rudy was wonderful and kept me informed every step of the way. When the repair part was delayed in arrival he made sure I had a car to drive, which I so appreciated.I won’t go anywhere else! Thanks Rusnak!

They never call you back.I called them 3 times to schedule service. All three times they said they would check on parts and call me back - they never did.FYI - Audi of Downtown LA is servicing my car tomorrow after one mere phone call

Fair and Honest dealings throughout and very responsive to Customers Concerns, very much in contrast to another Audi agency I sought out during the process of looking to purchase a new car

Ian was the best service advisor I have ever met. I will return to Audi Rusnak because of him and am loyal to Rusnak because of him. I highly recommend Ian!

If you go there ask for Taylor Baffert he will give you a great deal on a great car

MOON HAWAIII have had the best experience here from walking in the door and being greeted right away. During the test drive the salesman went above and beyond taking his time to explain all the features about the car. The service here is A plus quality! Just make sure to ask for sam, youll have a great time shopping for your next car.

Excellent customer service and the facility was beautiful.

Ive been all over The Valley from rusnak and Westlake down to callabrasss to keys and finally rested in Pasadena Rusnack Audi. The best service department have ever ever been in I atmosphere is awesome and number one service advisor I recommend Rudy ramirez if I can vote him president of the United States I would but he will not go and try too become president so recommending top man adviser because I go in eyes closed walk out knowing things get done. Word of advice to everyone reading this do not ever take your vehicle to keyes in van Nuys unless you want your car damaged or not taking care of or being told that your car nothing is wrong with it but yet there is I recommend Rusnak Pasadena Audi.

Truly amazing service. From the moment one arrives to the moment one leaves, this experience at Rusnak Audi exceeds all other makes of car care.I chose to wait while my car was receiving TLC.Excellent choices of coffee, hot chocolate etc and constant updating on the length of time before my car would be available. The whole service took around two and a half hours.This included a wash. Driving away the car seemed full of an entirely new and powerful energy. Congratulations to everyone involved.I’m sorry the survey limits one to 5 stars -I would happily have given 10.THOM NOBLE

Christian P. was very friendly and accommodating.

Anthony in the service department was extremely helpful and accommodating. The new location is nice too.

Efficient and reliable

I had a shockingly bad experience trying to work with this dealership. It really defined my understanding of bad business.Ive condensed this story best I could. I was an out-of-state buyer. I couldnt physically be at the dealership, so I was going to buy/finance remotely and then fly over and drive the car home. Over the span of 5 days, I expressed constant interest in a very recently posted car, and was ready to buy the car immediately for the full listed price + whatever fees as soon as pictures were posted (as It was suggested I should wait). Genuinely it was the car and deal I had been looking for a few months, and the salesman I worked with knew that. The night before the big day, I was told by the current salesman on my case, Christian, that hed reach out the second he located the car and could get pictures to me. The next day, I check the website at noon, and magically the cars pictures had been posted to the website, and it was on the showroom floor. Frantically I call and tell Christian we want go forward with buying the car and we are getting the financials in order and we need an hour. Christian calls shortly later and says the manager is okay holding the car for an hour, and at that point in time I tell him we are completely ready to go. He tells me he will send the payment information as soon as he hangs up. 30 minutes go by, no email, he calls, and tells me a customer has just arrived and is asking about it. This is when everything seems to be thrown out the window. The car is suddenly not being held, and their magical first come first serve policy only seems to apply to the customer that just walked in, not the customer that is outright trying to buy the car at that very moment, and has been communicating constant interest over the last 5 days.Christian hangs up shortly after, and then completely ghosts. I call multiple times. I talk to other salesman, one even catches Christian walking by and tells him to call me. Nothing. 5 hours and multiple calls later, I am told by another salesman the car has just been sold. Christian never reached out.Maybe out-of-state is a little bit harder to work with, but the lack of integrity shown was shocking. Not only did they entirely disregard a weeks worth of continued strong interest and commitment to pay immediately when it was ready, but the complete ghosting that followed was incredibly unprofessional. It is important to note that Christian was only one of a good handful of people that knew I was interested and prepared to buy the car as soon as it was properly documented.Id wager if your an in-person buyer you wont face this issue directly, but it is important to understand the underlying integrity of a few people you might end up working with. I want to add that the first salesman I worked with, Guy Peterson, did a great job and proved that his own commission was clearly not the first priority.

First of all I’d like to give a huge thanks to my Service Advisor Mr. Anthony Ramirez! This young man has gone in my opinion Above and Beyond with helping me take good care of my 2014 A6. Second of all your new dealership is beautiful.

Rudy ramirez is the best service advisor there is. Ive been to rusnak thousand oaks(3) stars, keyes Van nuys(-10) stars terribly. But I will drive that 20 mile just to come to pasadena rusnak because Rudy went beyond and found a problem that no other service dept would find. After dealing with this issue for 1 year finally rudy found the problem and corrected it and kept me posted. 10 stars to rusnak of pasadena

Great service and communication

Good experience. Friendly staff. Id go back for sure.

Great experience at Rusnak Audi in Pasadena. Fausto Briseno, my salesman was excellent. Technologist, Elizabeth knows exactly how to explain all the new technology in simple terms. The GM, Mehran Forutan was gracious and genuinely welcoming. Brian in finance was also professional and customer focused. An excellent buying experience at a beautiful new dealership. Thank you. Love my new SQ5 in District Green😎👍

During this pandemic the members of the Rusnak Audi Repair Section used PPP to service us and other clients There is a seating area outside of the facility. I was appraised me continually on the progress of my Audi. I processed my payment with no contact. They really do practice social distancing. Very polite, kind and helpful to customers.

Great people, quality service. Thank you Anthony.

These guys work fast and get it done. Was coming down from the Bay Area to pick up a car and did a deal with Mike and Kareem on the phone, including a trade-in on my old vehicle. Simply got down to the dealer to sign the papers, no fuss, no issues. These will take care of you, highly recommended

Great customer service from everyone at Pasadena Audi.

I worked with Adrien for my new Audi S5. The car is absolutely stunning and is exactly what I was looking for. The staff was very kind and truly made the experience luxurious. Other places I felt not fully taken care of due to my age but Adrien was able to look into every aspect of a new car that I wanted and even though they did not have it in stock they were able to locate one to ensure it was what I wanted.

We had a really wonderful experience working with Rusnak Audi. While we didnt end up purchasing a vehicle from them, Karsten, the rep we worked with, was incredibly helpful, kind and responsive. He promptly answered all questions and was very proactive about getting the information we needed. He even congratulated us when we broke the news that we went with another car. A top notch gentleman thru and thru.

Good service and I would recommend it to others.

Great service! Very friendly, prompt and determined to make you happy. Greatly appreciate it.