Although we live in Panama City our son experiencedFlashing check engine lights and was directed to having his Kia Sol towed toPensacola Kia.It appeared that said vehicle was “missing” for over a week with us calling and speaking to 3 different service dept representatives looking into it but not returning our calls(Hence 3 stars only)until one alertedRandy the Department manager who not only located &Called us & had it repaired the same day which as fortunatelyUnder warranty.This particular time in our world is very difficult to locate parts and the people to put them where they need to be when they are found.But it takes someone to steer the ship &I and Kia Pensacola should be super gratefulRandy is at the service dept helm.And if he isn’tHe should be.Much AppreciationTracy Sullivan

I purchased my vehicle from a used car dealership unaware that my title was salvaged, the Kia team reached out and filled me in on all of the information on my vehicle and also helped calibrate my computer system in my new Kia. They were very thorough on their knowledge of my vehicle and all aspects I should take moving forward. Thank you to the service team and desk members for assisting me in such a professional manner and for giving me the knowledge I need. I look forward to doing business with you again and just know my next purchase will also probably be with Kia of Pensacola. Thank you for your hard work and dedication!!!

I had recalls on my Kia Optima and John in Service made sure to get me in so I didnt have to worry on my trip out of town next week. Dropped my car off late Sunday evening and picked up car Monday afternoon. Awesome communication!!!

Love the dealership. My salesman Bill did a wonderful job. This is our second Kia and love them both. I highly recommend Kia Autosport if your shopping for a new Kia.

I knew up front that it could take up to two weeks to get my car fixed, but they were very timely and worked as quickly as they could. Dylan was very helpful and kept me informed about the issues and the cost for repairs. Thank you!

PSA Kia is so backed up always! If purchasing a car note that any service you need will be a month to 2 months out. Definitely makes it hard to stay Up to date on Your required services to maintain your warranty. Love the car just wish services didn’t have to be booked so far out. I have never been able to get an oil change at the dealership. Now my forward collision radar isn’t working so it’ll be end of December before it can be looked at.

Absolutely love my new g5 it’s a dream thank you and I will enjoy very much. Our salesman ALI. Was a great big help thanks to him also

They were so patient with me and really took the time to get me in the vehicle that I was 100 percent happy with. Brittany was the best she was not pushy and took the time to really listen to what I wanted. They did all they could to make me happy!!! Great place to buy a car. Unlike other car dealerships I have used in the past this one did NOT lie to me or push me into things that I did not want. Very good buying experience!!!

My salesman ALI was great, very patient and understanding to all my questions. He made sure I knew everything about my car before I left and would even check in later to make sure everything was was going great with my new car. He made it the best car buying experience I’ve ever had. Thank you Ali!! Everything was processed quickly. I HIGHLY recommend!

This was the only good experience I have ever had with a dealership service department! Everyone was so kind and helpful any time I was in contact with them. My service advisor made sure I was aware of the diagnosis and repair process throughout the time my car was with them. I will gladly return here for any of my car service needs.

We werent sure what kind of vehicle we needed. We needed something that could accommodate mobility equipment. Our salesman Nathan was so patient. We pulled 5 or six cars, we test drove each one. We finally settled on the car that fit us best. Nathan was excellent and Ive already given referrals.

Carter is fabulous! He’s laid back and very informative, felt like I was shopping with a friend rather than a pushy salesman. Love our new Sorento! Go in, ask for Carter, you won’t be disappointed!

Had an issue that immobilized my Sportage…thankfully ended up just being a sensor, and Kia Autosport was able to get me taken care of in a couple days. Thanks so much!

These guys were absolutely wonderful! I received consistent updates. They were thorough with their research, pleasant to talk to, and made sure everything was working before I drove off the lot. Absolutely would recommend them.

Excellent experience. Brittanie was so helpful. We traveled from Louisiana to Florida to make the purchase and would not hesitate to do so again.

Dylan was helpful and thorough in addressing each of the problems with my vehicle. I had no trouble using the extended warranty. When I had to return the next morning for a potentially new and unexpected problem, he made sure it was checked out right away. A simple fix for only $30 & I had my car back the same day. My experience was so much better than I had expected. Great job guys!

We are so pleased with the service we received from the whole team here, but Nathan went above and beyond to meet every detail we requested. He was thorough and helpful and we left feeling great about our decision! I love my carnival and when it’s time for an upgrade, I’ll be returning to this same team! Thanks Nathan!

This is the Second Car I have bought from KIA and am very satisfied with everything. Nathan was very helpful with getting me into the right vehicle.

Dylann, was excellent with customer service. As I waited to get my vehicle serviced, I observed all his hard work and multi tasking efforts. He made sure not only myself, but all other customer were informed about the progression of their vehicles. Along with training several new staff members at the service desk. He was wonderful, and made my short wait well worth it. A big thank you to him and the staff.

This was the easiest car buying experience I have ever had! It was truly a pleasure and I will refer anyone interested in purchasing a vehicle to this location. Carter was so professional and made this process simple!

Great custom representative done a great job and give me a nice car for my wife I recommend that to anyone that want a good car with good services

Everyone was so nice and helpful. I will be going there for all my oil changes and tire rotations and anything else that my vehicle needs. I feel very comfortable there. I want to thank your crew for being so helpful to answer my questions thank you

I give this place a 5 Star, CSR Dylan was very informative, professional and helpful during the process in the auto service department while my vehicle was getting repairs!

Wonderful customer service. Always nice, willing to help a service all questions.

Nathan was very knowledgeable and helpful as we were deciding which vehicle to buy. He explained everything well and we drove off the lot with our new vehicle in a timely manner.

Everyone was great. Did have alot of noise after servicing my care. Sounded like i was in a wind tunnel. They also forgot to put the caps back on our battery. My husband had to go out and buy a set. Otherwise they were great. Pleasant, cooperative, professional and returned my phone call promptly.

Desmond or “Des” was fantastic! Straight forward,honest, and pleasure to work with. One of the most easy car buying experiences I’ve ever had.My only suggestion for the dealership is to advertise the price with doc fees added on the website instead of just the MSRP. People would appreciate the transparency.

Neil was wonderful to work with. He understood and had everything ready for us when we got there. He took care of both my daughter and me with our vehicles.

From sales Queen Brittanie Hicks, to Mr. Tony Kimbro the finance guy, I absolutely love the hospitality they gave me. Coming from New Orleans it was no hassle, handle most business over the phone via text was smooth sailing as well. I recommend anyone thats into purchasing a Kia to contact or visit them first. ❣🥰❣

This dealership is the best. The team here from sales department (Neil Patel ) to the finance department sorry i dont remember the guys name but they went beyond to get my wife in a nice ride. We will be doing more business there in the future. Thanks guys

Sales experience was good. Kenny was very personable and honest. Was not happy with Kia though, as the colors and combos they offered were very limited. Ended up buying (ordering) our 3rd choice. Found it strange that all interiors arent available with all exterior colors. Overall happy though.

Wonderful experience! Drake was exceptional. He made sure we knew everything about our new vehicle before we left. He made the process as quick as possible. We are so pleased with our new car and the service we received. Highly recommend!

Simple, relatable, and efficient. My wife and I had a pretty strict timeline and they had us in and out in less than two hours with our new car. Des and Will are a pleasure to work with!

They were great. We got better than we thought on our trade and a very nice new ride. All hassle free!Ive returned to have the car serviced a couple of times since the purchase. Very easy process. They take great care of my car!

Customer service and our salesman Des was AMAZING! However, the day we brought our car home the check engine came on and I’ve been in a courtesy car for a few days now. I just want my car back :((

Kia is the only place I trust with my car. Honest reliable and it’s get the job done in a timely manner. My recent interaction was with Eric and he was awesome. I highly recommend

Ive only had my kia a few days but so far so good!🙂 Desmond, the salesman, was just the best.....very courteous, helpful, knowledgeable, friendly and did EVERYTHING for me...that was such a relief. dont hesitate to go to pensacola kia autosport. I cant believe the features...I traded in my audi and thought it was a super car but this kia sure gives it great competition.

Our experience was excellent from the moment we stepped onto the lot until we left in our new vehicle…and even afterwards. Kenny was awesome to work with. He took excellent care of us. I had an incident with a flat tire (my fault) just a couple days later and when I called Kenny for advise, he jumped in and worked with the service department for me. Above and beyond! 5-star service!

I had the best car buying experience ever due to the excellent work of my sales person Bill Herder. From my arrival at B lot, he was attentive and knowledgeable on all the cars in his inventory.. He knew I had visited for other dealerships earlier and I was not interested in buying a KIA, THAT IS until he told me about Kias special offers and warranty program. He was not forceful or pushy in any way. After negotiations, we decided on a Forte. Up until the arrival of my vehicle, Bill checked in with us weekly.. This was a great experience!

Able to get me in a new car with low down payment

This was one of the smoothest car buying experiences I’ve had. I will definitely come back to Bill Herder when I need another car. This one was special. It was my daughter’s Sweet 16 Birthday present. Thank You Bill! We will see you soon.Stewart Lane II

We love our Kia but let me tell you something. Make sure to totally check out service departments before you purchase your next vehicle. When you have to wait almost 2 months for a routine service thats nuts and totally unacceptable. They do great work but. We will shop around for better service for our next vehicle purchase. Kia Auto sport has been getting worse over the past 2 years. They better do some soul searching or they are bound to lose some customers.

Our wait time for the oil change and recall fix appointment was 1month. Took the car in as specified at 10:00 AM. We were contacted at 3:30 that the car was ready to pick up. Upon arrival at the dealership we were told they had just started on our car-it could now be picked up the following day.Sadly, not the first time having issues with this crew. We have purchased 4 cars here-the sales staff is great.

Great people, job done right, only complaint… takes to long to get in for service. If I remember correctly had to make appointment almost 2 months in advance.

Desmond is the MAN. Brought my mom in because she needed a new car - gave an aggressive trade in offer, super low pressure, solutions oriented guy. I was upfront with him and he returned the favor. That’s the kind of respect car buyers deserve. 11 out of 5 stars.

Dylan, Niel, and Kenny are all amazing. They goAbove and beyond to ensure I get exactly what I am looking for. All deserve pay raises. Lifetime Kia Autosport of Pensacola customer. Recently purchased my Sportage after trading my Kia Soul in where I also purchased back in 2016. #dreamteam

Great customer service very helpful. Better than the Kia dealership in Fort Walton Beach

This was the easiest car purchase I’ve ever had. Neil Patel was absolutely wonderful made everything so easy. He got me in and out in hyper speed time. I purchased a 2020 Kia Soul last year and I was so impressed with this car I had to get a second 2021 this year and now we are a Two Soul Family.

I dropped my vehicle off for regular maintenance. Later that day, I received a call from the service manager that my car had been hit by another customer. When I went to pick it up, they had already gathered the needed information, filed a claim and been in touch with a body shop for repairs. I wasn’t thrilled about my vehicle being hit but the fact that it didn’t just get dumped on me to take care of and that they had already taken care of all the paperwork relieved a lot of stress for me! Thank you Kia Autosport of Pensacola and service manager Randy Brooks!

Went and traded my 2017 soul for a new 2021 soul. Kenny was very nice and listened to what I wanted and what I didn’t want. He picked out the perfect car and helped me to link my phone. The people here are always very nice and welcoming.

This was my third time to shop for a vehicle at the KIA and once again, left with a new car. The salesman Ali, was great. The whole process went smoothly all the way through finance and delivery. I definitely recommend them to anyone looking for a good deal on a great vehicle.

I cannot recommend salesman Desmond highly enough. I am very picky when it comes to cars and dont settle for trims I dont want. I also wanted to pay less per month than my current payment, but on a brand new Forte GT. Desmond listened to my concerns and never once did it feel like he was pressuring me into a car that I didnt want. There were 2 Forte GT Lines on site the initial day I went down there. I had already test driven the GT, but I decided to take the Forte GT Line for a spin. The interior and outside was very sleek and appealing, but it didnt have the punch and the power that the GT does. I told Desmond this and that was the last time the GT Line was mentioned. He knew that I wanted the GT.So we ordered the Forte GT in white and he said it will most likely come in the next 6-8 weeks. Not only did he get my monthly payments significantly lower than my previous car, it only took 3.5 weeks to get here!In closing, Desmond is great and he goes above and beyond to make 100% certain that his clients needs are met and they are satisfied. I went from a 2018 Fusion SE to a 2021 Forte GT and I could not be happier. The outside very sleek and modern, as well as the comfortable bolstered seats and BMW-esque interior.If you want a salesman that isnt going to strongarm you into a car you dont want and is going to be honest with you every step of the way, go to Kia Autosport and ask for Desmond. He will get you in the car you want in the trim you want for an affordable price.

I recently leased a 2022 Kia Soul, the service was so wonderful, Desmond was very patient, friendly, and shared lots of honest opinions about my questions and found the best choice for me! Highly recommended!

I would definitely recommend the kia dealership to anyone, especially first time car buyers ! My salesman cater Haley was so helpful and very knowledgeable about the cars . I came in as a first time buyer, he completely helped me understand the whole process and I felt like he actually wanted to help me find a car that fit me. I never once felt pressured on a car I didn’t want . He even made sure to check in on me the next day ! Overall 5 stars

Love love love my new Telluride! Definitely worth the wait. Carter was great keeping us looped with updates and made the car buying experience easy!

I walked into Kia Autosport of Pensacola just to look at a Kia. I had never driven one before and was curious. I was looking for a larger SUV to replace my Audi Q5. I was in no hurry to buy, still in research mode. Bill Herder quickly got me up to speed on what the Kia had to offer. Then helped me pick out two cars to test drive. One with full amenities, one a little cheaper and less amenities. I loved driving both cars. I was amazed at the handling, the tech stuff that came with the car and it looked beautiful. Still not ready to pull the trigger as I had other brands of SUV I was considering.. the Bill Herder said...we have a brand new white Sorento that was delivered today. Want to take a look at that? Full amenities... love at first sight...with the car. I bought it that day. Great customer service and they laughed at my jokes. Really please all around with service and the vehicle. Thank you!

Severe engine problems. Knocking engine. Car shield denied claim. Highly disappointed.

They were awesome! Ali especially, he helped me get a vehicle with great gas mileage and all the works! Even offered a trade value for my truck and it was just shy of how much I paid for it in the beginning! 10/10 would recommend, especially their service warranty. Who doesn’t like free tires

Car was there for 3 days hadnt been worked on. Was told it was ready when I got there it was not. Normally they are quick and wonderful. Not this round.

Excellent, fast service with smiles as always. I absolutely love Kia Autosport of Pensacola, and my 2021Telluride EX is completely fabulous. and they will continue to have our business.

Kenny was our salesman, very pleasant, not pushy, knowledgeable, listened to our likes, dislikes and wishes, very pleased with our purchase. If anyone interested in a new car check in with Kenny at Pensacola Kia

Kia Autosport in Pensacola is a great place.We were well taken care of by salesman Ali Mughal.He answered all my questions about vehicles I inquired about.He knew details of the cars, and explained them well.He checked the inventory of model I was interested in, brought one up for me to look at and drive, he explained and demonstrated all the features, and I loved it.He made sure I didn’t have any unanswered questions, then took me back inside to work out the cost.He negotiated the best price for me, and I’m now the proud owner of a 2021 Kia Soul!Thank you Mr. Mughal!!!And thank you to Eric in Finance Dept for making the process easy also.PS: this is the third Kia I purchased from Kia Autosport Pensacola.

So where to begin, bought a new vehicle from here 3 months ago and the sales team was great. However, service department needs some work. One selling point at Kia is free tires for life as long a you get your services done here. That’s fine as long as no prominent issues occur because they are booked out over a month, roughly 6-7weeks for simple things such as a tire losing air pressure and a routine oil change. Using anyone else for services like oil changes void the free tires. Very disappointed in this establishment with using this sales pitch to only disappoint .

Dropped off for an oil change. Picked up car was driving ok. More I drove the worse vibration/shaking got. Right rear wheel all the lug nuts were NOT secure. Tightened them & could drive about 4 miles before forced to pull over & tighten them again. One was stripped. Took my KIA for an inspection at other than Pensacola KIA and yes 1 was stripped with wrong size lug nut, 2 others had washers behind the lug nuts that should not have been there. WHY? Why was this done to my vehicle? I have NO TRUST OR FAITH AT PENSACOLA KIA. Will return to KIA Ft. Walton Beach for my services. I do not even believe my oil was changed. Again NO TRUST, NO FAITH they are serving my vehicle properly 😤

The salesman, which was Neil Patel was very nice, courteous, and showed true professionalism when my wife and I first met him last month. But on the day of 10Sept2021, that changed. We had driven 2 1/2 hours from our residency to go pick up our Telluride vehicle instead of going to a nearby dealership close to home because we thought we could trust him and that he was going to take care of our needs, but we were wrong. En route to the Kia dealership, I specifically asked him would the price change if we altered the amount of months the vehicle would be financed and he told us it wouldnt. When we got to the finance office to discuss the details of our contract, we decided to finance for lesser time and the price changed drastically. Also, he notified us that the paperwork was being handled as we were on the road, but turns out, the guy in finance (William Murry) told us that he was given the task of drawing up our contract as we pulled up to the dealership, so therefore we were at the dealership for approximately two hours. Theres more that I could say, but I wont. Moral of the story, be careful coming to this dealership, but to anyone whos reading this, be careful of Neil Patel. Thank you.....

Everyone was very nice and helpful. Appreciated the ride home, then back to pick up my car. Thrilled that there was no charge for the work done on my car.

The service and customer support could not be any better. I really appreciate my visits to Autosport. The only drawback to most likely all auto service these days are the long waits to schedule any service appointment because of I assume a lot of requests and a lack of licensed technicians to complete the services.Again, I have complete trust in Kia Autosports service department...

When we arrived at the dealership, we were approached by Drake. He is a great person to do business with. Actually...by far my best experience when buying a car. We told him what we wanted and told him our budget and if he could make it happen and not to spend all day at the dealership, then we have a deal. He said, I can have you out within an 1 1/2 hours..give or take. We were done in 1 hour 45 minutes. By far Drake was amazing and going forward, I will continue my business with him. He is your guy if you want to buy a car.

This was the easiest purchase I have made in years. Drake was awesome!! His knowledge of KIA cars and his no pressure sales status allowed me to make a sound decision! I encourage you to check them out!!

Grateful for my experience with Kia Autosport Pensacola. Neil kept in contact with me through the entire process and was very efficient finalizing all the paperwork. Could not be happier.

Dealership was clean. people were friendly. Last time I bought a kia car the warranty 10 year bumper to bumper came with it . This time I had to pay for it . Not so happy about that. Makes me feel like you have lost confidence in your cars ability to last . The price for the warranty I felt was very high. Wish someone would build a Kia place in Crestview Fla. Mr. Smiley was very helpful I liked the man. Don`t care for the drive about 70 miles from my house to have it serviced !! Hope I get as good service from this car as I did from my last one .

Good sales obviously they cant wait to sell you a car. Service however service leaves a lot to be desired, take there time to since of urgency what so ever. 3 hours to change oil when I set and appointment a month in advance do better.

The best car purchasing experience I’ve ever had. Steve is very helpful, knowledgeable, professional, and courteous. He made the process fast and smooth. I was in and out with my brand new 2021 Kia in less than 2 hours. The staff was also very nice and helpful. Highly recommend! Thank you again!

Fast and friendly service. Very knowledgeable staff. The cost of services are a little high though.

I have had good experiences with Kia of Pensacola service done in a timely manner.They check my car over and let me know if something will need replaced soon.

Worst possible exp. The usual service advisor we had was great (Willie). Now you try and get an appointment and they are booked out 2 months. So you have 2 choices, get your service somewhere else and void their tire warranty or wait it out. I think we will just be getting it serviced somewhere else and getting rid of the vehicle since youre obviously not interested in keeping risidule business. Never again will we purchase a KIA or make that recommendation. Your service department is horrible, and not customer service oriented. That or your management lacks the ability to schedule services that are dire to your guests as priority. Bigger jobs sure schedule those out, but your oil changes should be at miniumum available within a week. Spend less money on advertising for the Blue Angels and other things and more on hiring a decent sized staff.

The service department is awesome, they’ve always been great to me when I take my van in

This was my first time buying a car at a dealership. Ive always bought directly from the previous owner. They did a great job walking me through everything, getting me what I wanted, and not pressing for an upsale.

What a great experience! Everybody was so nice and helpful and the work was done very quickly. I will definitely go there again!

Awesome salesman and customer service!Ali Mughal pulled out all the stops to get me in a brand new 2022 K5 with no money down and payments I can afford. I LOVE IT!! If youre interested in a new car I highly recommend KIA Autosport of Pensacola!!

Appreciate knowledgeable and exceptional service from staff especially sales Neil Patel. He went above and beyond to make a difficult process of buying a car an easier one with his honesty, calmness and answers to every question.

Enjoyed the experience . I came in looking for a Telluride but found something even better. I love my new SUV. It has all the bells and whistles and some I didn’t even know about. Shout out to Ali for making this experience awesome. 🤩

I was met outside as soon as I drove up and my service was promptly begun. Everyone was friendly, courteous, and efficient. Everyone was knowledgeable and efficient. I was very pleased!

Ive never bought a car from a dealership before. My credit is not great. But everyone was super helpful in working with me and getting me a car! Im so excited!!

Best experience buying a vehicle! Top notch service.

I love my Pensacola KIA, They always listen to what I have to say about my car, The service department has always let me know about any recalls and upgrades, everyone does an outstanding job from service department to mechanic, cashier, even the person that wash and vacuum my car out, always very nice and is on top of everything like I said I love my Pensacola KIA will not go anywhere else. When I think it’s time for a new car it will be coming from Pensacola KIA.

Took 3.5 hours to do a simple oil change and software update.

It was a nightmare dealing with Kia. I was without a car for 4 months as a result of a defective engine. No loaner car was available. I was paying a car note and having to pay people to take me around. This became a hardship for me. All of this inconvenience and the dealership didnt offer my me not even a oil change. I have a bad taste in my mouth for Kia. I thought about getting a sign and picking in front of the dealership. I am not happy with my treatment. My service person at first was not even return my phone calls.

I had the best experience with my Salesman. He gave me exactly what I wanted and made the process easier than I had anticipated being a first time buyer. Nathan is very personable and a pleasure to work with.

Always fast friendly service. They really are efficient. A plus, so far!

Wonderful Salesman.Straight forward with everything.Would recommend Mr.Desmond to everyone.We bought two cars in less than a week.Enjoying them both!!

Love this place the people are friendly and fast to get the job done. If they would only refinance my car it would get 5 stars HAHAHA

Kenny was a great salesman... laid back, not pushy, helpful, and friendly. I would’ve given 5 stars, but we waited over an hour and a half to sign our paperwork... I know it takes time to get things together, but it would’ve been nice to have more finance people on site so we didn’t have to wait that long. Overall, it was a good experience, and I love my Kia!

Kenny was great! He was knowledgeable, kind and upfront. I highly recommend Kenny to anyone in the market for a new car!

We had a very good salesman Drake, and thanks to the hand shake and friendly smile from Mike, it was good to see him after many years! We LOVE our Ki Forte, smooth ride, love the color in and out, we love it so much we take a ride in it every day when my husband gets home. from work and we have a cover for it that we cover it when we get home. Thanks Again Kia Auto Sports in Pensacola FLORIDA

Their pamphlet said the cost would be around 55$ for the first service appointment and it was triple that price. National back order wont allow me to get the part I need from a storm impact and they dont have any solution. I hit a nail driving and they patched my tire, but they offer tires for life and they said they cant replace the tire.Why would they accept and advertise a policy for tires for life that I paid for when roadside hazards arent covered? Why purchase a new car from a dealership if they cannot assist you with the troubles that come with it when they say they will? Its hard for me to recommend this dealership after working with the service department and being told details that werent advertised from their promotions after the fact.

Let’s just say I was not overly impressed. I did not feel welcomed and no one came to help me look at cars. The staff was very rude. Over all, I’m truly disappointed with my experience.

Easiest car purchase from beginning to end.Carter our salesman was one of kind,I definitely would look him up if youre in the market to buy.I love my Kia Soul S,its the BEST!!!If you have any issues they will go above and beyond to satisfy their customers.Thanks Kia Autosport of Pensacola❤🤍💙

We were greeted by Carter…very professional and knowledgeable. He answered every question and if he did not know the answer he went and found out! Best experience ever when purchasing a vehicle. Felt zero pressure…would recommend Kia AutoSport every time!

The entire staff was awsome and it took no time at all its one big HAPPY family thanks stay safe