Worked with the best sales associate on Thursady! We had a complicated situation and he was patient, knowledgeable and innovative. He knew his products and attempted to match our needs for our elderly parents. He truly went the extra mile!

Had a lot of trouble with my old phone. The sales rep by the name of Bert was very helpful and I just felt at home! I highly recommend Bert for quality service!

Even as a fairly new hire, Alex M went out of his way to take care of all four family members. We had very tight time schedules due to our daughter getting married and the other one in from Texas. He switched shifts and helped troubleshoot other trade-in issues with older phones. EXCELLENT Customer Service and Knowledge!

Today we came in because my son wanted a new phone. We had William McCarthy as our sales representative. I was very pleased how knowledgeable he was about the different options and features each phone had. It made us feel very comfortable with our purchase knowing exactly what we were getting. Great customer service! Thank you!

Alex was super helpful with the purchase of our new phone! He was very knowledgeable and we appreciate his attention to detail. Thanks Alex!

I worked with Maria B and she was super helpful and knowledgable with assisting me in getting a new phone! Excellent customer service and I will definitely come back to her. Alex M was also a great help and had great patience! Both were awesome sales reps :)

Went in looking for a new phone and met with Will. Very knowledgeable, and answered the questions I had about different phones and operating systems. Made the switch from one manufacturer to another quick and painless. I love my new phone! Thanks Will!

Alex provided phenomenal service to me. He spoke with me at length when ordering the IPhone 13 Pro and then set it all up when it arrived. His manager and all the staff were very welcoming and eager to help all customers.

My girlfriend and I came to the store at our wits end with Verizon customer service over the phone. After 4 days of calls and two other Verizon stores, we came to Levis Commons and worked with Alex. He was able to not only sort everything out, but also helped me get the phone I was looking for. If you’re frustrated and looking for results, I suggest Alex as he was able to work with two very exhausted and frustrated customers in my girlfriend and I. Thank you for your help!

Alex Mihlbauer did a great job assisting us with the setup of a new phone. He went above and beyond what we were expecting. Highly recommend Alex and will request him on our next visit.

Excellent service and help with purchase! Alex was very helpful and took the time needed to explain the phones and iPads. Reduced our bill as well! Great customer service.

Went to Verizon because my iPhone 7Plus wouldn’t connect to internet. I met with Rob & he tried several fixes but I decided to upgrade to a new phone. He gave me a few options for the phones & my plan. Very happy with the great service he provided and my new phone!!

I just bought my phone at Cellular Sales Perrysburg from Maria….boy was I amazed at the friendly service. Maria was so helpful in getting me the perfect phone. Thanks also to Grant for making everything run smoothly.

Great experience with William McCarthy! Very helpful!

I worked with Maria at Cellular Sales Perrysburg and I had an awesome experience. She was very knowledgeable and helped me pick out the perfect phone for me! Highly recommend her!

Julian helped us out and solved the problem that other stores couldn’t. Very friendly and really puts in the effort to help the customer.Amazing/phenomenal service every time we go in. 10/10 would recommend!!

I was in there about a week ago and had Alex Mihlbauer as my sales representative. He was very professional and extremely helpful. Had a very positive experience and will be returning in the future!

Ryan was awesome! Could not ask for better customer service!

Rob provided excellent service when explaining trading in to upgrade. When we picked up our phones, he transferred everything and was great with getting our phones up & running!

Alex Mihlbauer was the biggest help. We came in not knowing exactly what we wanted. He walked us through all of our options and lowered the bill with new phones and iPads in the plan. Overall very great experience and will be returning!!

Rob was very helpful and professional showing me the available options to upgrade my phone. Got the iPhone 13 Pro Max and very happy with the experience!

I bought my iPhone 13 pro max from Alex. His customer service was excellent and he went above and beyond to make sure everything was perfect!

I bought the new flip, tried it but returned it for the S21. Everything went outstanding. Thank you for everything.

Alex Mihlbauer was very knowledgeable and helpful when my wife and I recently purchased new phones. Thanks for the excellent service.

Great guy. Good humor. Very professional.

Recently scored an awesome deal from Ronald. Will definitely come back to this location just for him

Returned a smart watch, within the 14 days grace period. After realizing we werent ever going to use it, and it most certainly wasnt free like they had told us it was.Here we are months later and still being charged for a watch we dont even have. Went into the store about it, they told us we were good to go and it was taken care of. And that wasnt the case as we were yet again charged.Called them and were told they verified the return they just needed to get some things straight and they would call me back.Its been a week and no one has called back of course. So we called customer service. They claim they have no proof the watch was returned. And have no proof of where the watch is! And that they suspended that line, but I needed to go back into Verizon and have then call customer service to sort it out or I was going to be charged the remaining $400 for the watch. THAT WAS RETURNED 2 MONTHS AGO AND I DONT HAVE IN MY POSSESSION. I was also told to never trust the representatives and what they say so thats comforting.Im not one to leave reviews, let alone bad ones. But this is just insane to me.

Always great customer service at this location. Julian was awesome.

Robert and his pink suit were awesome! Thanks for the great service!

This is an update to the review.I purchased my phones and transferred my service a year ago at their location in Perrysburg, OH. I spent over 3 hours in their store as the girl who helped was newer and learning which was fine. She was having issues transferring our numbers which I completely understood. The real issue came after I signed up. I was quoted a price of around $130 give or take a few dollars a month for our plan. So I left not thinking much about it and trusting them (my fault) that the plan was setup correct. I placed our billing on auto payments and forgot about it. After a few months I was auditing out account and noticed that we were billed $337, $208 and $230 for the previous 3 months.I immediately went to their store to speak to the manager who told me without my paperwork proving that they screwed up there was nothing he could do. He did make changes to bring our bill down to the price that it should have been at least. Some time later I decided to make a review of my experience to warn others. Their customer service at corporate saw this and reached out to me to find out what happened.I explained the situation and they said that it looked like I should be credited back the amount of the overages. However, they had to send it to upper management for approval. I knew then what answer I would receive.My phone call today was one that I fully expected. They said upper management wouldnt approve the refund because they had no way to see the contract and since I had signed and their manager changed my payment to the correct one that they would consider that a plan change.My advice if you are dealing with their locations make sure that you read the whole contract before doing anything and make sure that no matter what you do not misplace your contract as I had when we purchased our new house and moved.My background is as a retail store manager and I have seen some bad management decisions. This is one of them. My purchase from them was the first and last I will be making from their company.My advice to this company is to take a look at the training program and paperwork storage as it seems you are unable to locate paperwork that in todays digital age is easy to store and keep for a number of years. I do commend your customer service rep Brittany who did an outstanding job and genuinely felt bad to call me about upper managements decision.

A+++ customer service from Tom. Extremely helpful and went above and beyond to help us get the best deal.

Casey, at Levis commons in pburg, Ohio is stellar !!! I can’t say how much he helped me today. Came in upset due to car accident. He took care of me and helped make me relax. Will deal with no one but Casey, in the future. Please ask for him by name.

Robert gave great service. 10/10 would recommend.

They were able to help me get my phone icons back in place they were great very helpful!!😊

Came in late Monday night. Andrew Knight was great to work with, helped me set up everything and get a new iPhone and Apple Watch. He made the process easy and answered all the questions that I had. I would recommend going to this store over any of the other Verizon stores in the area, solely based off of my experience and the easiness of the process. 5 stars.

Robert was a fantastic salesmen and answered all of our questions!

Alex was amazing with his customer service and worked quickly

Very good customer service! We were taken care of very well!

Rob provided us with great service.

The employees are great. Verizon cares nothing about customers 30 year customer no breaks.

Excellent customer service when I went in to get my new iPhone 12. Highly recommend.

Double talking, money robbing company I have run across in my years....scams and excuses...I pay for a insurance plan....but Ive got to go elsewhere from who I pay the insurance to, to get a new replacement...my mistake...just the week before they told me it wasnt worth using my insurance...only to be charged 35.00 for a transfer.. LOL...they dont tell anyone that! All of you wake up and run from these crooks!

Very experienced people very courteous people a lot better than a lot of the Verizon stores I will go back to this store many times

Jillian is amazing! He was so very patient with me and didnt stop until my problem was fixed! If anyone needs a Verizon guy ...he is the man !

Julian was so kind and helpful! He helped me find my perfect phone, transfer all my data and contacts and spent extra time explaining all the features to me on my new phone. I live in NYC and would have never had the same courtesy and attention to detail that Julian provided. Will definitely come back to this store.

Beware! My teenager saved enough money to buy her own iphone. We came to Cellular Sales because they had the best deal, $200 off with a trade in. The store manager, Reem, helped us with our transaction. My daughter traded in her old phone which was in great shape, and we were told we would see the $200 as a bill credit in a few billing cycles. That was in May, I just received my Verizon bill for Sept and STILL NO CREDITS. In fact, this whole time they are charging my bill as if I owe $200 extra. I have dealt with Verizon and Reem numerous times with NO results. I would recommend going to an actual Verizon Store or Best Buy (never had any issues with them).

Great job with Brennan.

I went in for a simple insurance issue and was told my Total Mobile Protection Plan didnt cover a new phone and I had to pay a deductible. This was false. I called the Verizon help center and my insurance DOES cover hardware issues out of my control, and what do you know there is no deductible to pay. Your staff were trying to get my to spend money and were so rude about actually trying to help me.Also the men I spoke with at this store should all be wearing their masks FULLY and not just covering their mouths. The men I talked to kept removing their mask in front of me. If you really care about your customers, public safety and health, you would enforce proper mask protocol for your employees at all times!

Great service, very efficient on time, Amazing customer service . Will be returning !

Robert was very professional and helped us with upgrading to new phones.

What an amazing experience,.Dan, not only took care of our Verizon needs but also was a pleasure to talk to. He showed us the phone that was based on our needs. He set them up all while interacting with us. His coworker was also an amazing employee. Neither tried to rush us into a choice that wouldnt be right for us. They gave us enough info so that we could walk out of the store, using our new phones. He has renewed our faith in Verizon

Will McCarthy was awesome!!

Brennan was super helpful! He helped my family for almost 3 hours working on switching all of our phones and upgrading mine! Best Verizon employee I’ve had help me, and I’ve been with Verizon for going on 8 years!

Only want to try to sell you stuff.... staff doesnt listen to your issues or try to help

Drove all the way to this store from Michigan because no stores in my area were open so kudos for being open!! Got 2 new iphones and a ipad fromm brett he was so helpful and smart.. actually left with all my stuff copied on my new phone and did not lose anything!! had a bad experience before losing stuff when i got a new phone at costco so i was happy to see everything copied over thank you!!!

I was told to go to another location to solve my issue.

Ive been a Verizon customer for a long time. Love this place. Helpful stuff for every phone problem that Ive ever had. I recommend you ask for Julian.

Everyone was friendly and attentive, and good listeners. Thank you!

Fantastic service!

Thank you, and thank you for the huge amount of time and personalized service you gave to us! Although my husband was the customer, you provided our whole family with good conversation and care, very much appreciated!!!

Hearing lots of bad reviews from this store, the phone kiosk inside Costco doesnt have extra fees and has Costco cards on top of promos that are Costco based as well. Good customer service and highly recommended. No shady sales here all phone cost without promos are 30-100 cheaper than all Verizon stores as well.

This was my 3rd time doing business at this store since moving to Perrysburg. Every time its been outstanding. This time it was above exceptional. I called trying to get a new phone for my wife because her employer was switching to work from home because of you know what, 19. Casey addressed my concerns and switched everything over from her dead phone and hooked her up with a new phone. She was in and out in 15 minutes and did everything on her lunch break. Work from home starts next week. Thanks Casey!

They were very helpful

Julian was extremely friendly and knowledgeable when it came to helping us with our phone. It has been a great experience every time we come to this store. We had a problem with our phone for a month that different locations couldn’t resolve. He went the extra mile to help us ! Definitely recommend asking for Julian! :)

Julian was amazing! Very friendly and knowledgeable. Had a great experience! I highly recommend this Verizon store.

Great customer service from Grant. Very pleased!

The Staff was AMAZING, we walked in AT&T phone users and walked out Verizon Users. The lady that helped us was AWESOME very attentive and got us what we are looking for. So thank you for your service I will send all my friends to to your location....

Erica was so helpful and accommodating throughout our time there. We previously had a poor experience at a Go Wireless location, so we went to this location because we heard great things about it. When we walked in we were greeted kindly and Erica started helping us right away. She had a few tricks up her sleeve to get us the best deal that we could possibly get. They didn’t have the color of phone that I really wanted, so they gave me a temporary phone and ordered the one that I wanted. It took a couple of days to get to the store, but Erica even came in on her day off to allow me to get my phone. Even after spending the whole day frustrated at another store, we left this location so happy and satisfied with our experience. I highly recommend going to this location for any of your phone needs!!

Very professional and informative

I purchased 2 phones and had a problem with photos transferring to one new phone. Casey, the manager, reached out to me several times and did everything possible to assist. I was more than pleased with his understanding and help in this situation.

So...since a week ago the entire store has NEW personnel who are very professional, kind, patient and diverse! The store has had a complete attitude overhaul toward being customer driven and friendly. They worked with me to meet my cellular needs without issue. With all the $ I have given Verizon over the years this was great! Shout out to Nathaniel and Hayley along with the guys from Fla and NY!

Not happy with the process to cancel service and close account.Went to a store to cancel and was told I had to go to the corporate office in Bowling Green.

Izzy and Brandon hooked me up with a new Motorola phone and a tablet and gave me . really good deal. They were friendly and helpful. They took a great deal of time to make sure I understand the plan and helped to set up both the phone and tablet. Great guys. Great service!

I’ve been at this store multiple times and every time each person I’ve worked with has been very helpful even when I didn’t come in to buy a phone. I finally needed to upgrade and the whole process was smooth and the rep that I worked with was extremely helpful. Thanks for your help!!

Alex greeted me at the door with a handshake and introduction. Very personable. He let me know what plan best suited our needs and helped me to successfully upgrade my phone. He also threw in a promotion for a new Ipad- which I’m excited about!!! What would we do without our Verizon?!! Thank you Alex and Verizon!

I went to this store thinking it was an actual Verizon store because there are no discernible markings inside or out showing it as a 3rd party store. They charged activation fees on top of Verizon’s activation fees. The salesman never disclosed they were separate fees. Also told me upgrading my phone, changing my plan, and adding a line my bill would go up $20/mo due to the changes he made. I reiterated what he said back to him and he said yes. My average bill went up $100/mo. Very poor disclosure of costs and fees. Shady sales practices. Go somewhere else.Edit: Now I find out the plans I asked for are not what I got. My hot spot was supposed to be upgraded but it’s gone.

Miguel V. Was the sales rep that helped me solve my issue I went in for and also suggested to options I have for an upgrade.

Zafer and Connor were great they helped us out with everything. They answered all of our questions and were very thorough. I couldnt of had better help. They got us the all the products we needed and Im leaving a super happy customer.

Very knowledgeable always helpful.

I called the store and asked very specific questions regarding pricing, fees, and charges. I asked that they set a phone aside as I was coming in later that evening. When we got to the store there wasnt a phone set aside, nor would they match the price I had been quoted earlier. Surprise, there was also an additional fee that had not been disclosed over the phone. Im not sure if this was a bait and switch deal or just an ignorant employee giving me bad information over the phone. I felt like I was being called a liar when I had to show the salesman my phone to prove that I had called this store. I needed the phone so was going to just pay the nearly $75 more in fees and costs but I was not allowed to pay for the phone outright, I was told a portion had to be financed. No thank you. Needless to say, we left empty handed and extremely displeased.

Great service. Friendly and helpful staff.

Shon & Adam were great at getting me situated with my new phone since mine stopped working. I needed a new phone quick and fast, and they had me out of there quickly and in a well managed timely fashion. Im going to bring my wife back and upgrade her phone with those 2 as well! What a great team!!

Some guy in a purple suit hooked me up .think his name was kj. Thank you so much for your help love our new phones and tablets. Great staff

Casey, Alexa and Danielle were exceptional. They spent long, laborious hours with us. Were very efficient and had our best interests in mind. Would give a 5+ rating thanks to them.Lew and Cindy

Best in the area! Casey, Jason, Julian, and Reem were great!

Reem and Nick were excellent... customer service was superior. They invested the time to help fix our account/billing issues, staying after the store closed to make sure the job got done right!!

Amazing customer service! Thank you Alex Kamenetsky, you may be the best customer service representative I have ever had at Verizon and anywhere! Thank you for restoring my faith in Verizon and I have now decided to keep my 8 lines with your organization because of your patience and dedication in supporting my account - I will look you up in Florida for my future purchases ! ❤️

Dylan helped me out. He couldnt have been nicer. Took plenty of time to explain everything to me. I get the best service from Verizon.

I visited during a slower time, than I usually do, received very helpful information from a salesman that seemed very knowledgeable about both the products and my plan. He was able to assist in getting me a lower cost with more data than I would have known about had I not visited. Im very satisfied.

Zafer was so awesome! I would recommend this store to anyone who wants to have a great customer experience. This store really cares! Definitely going to come back!

Verizon at Levis Commons!What great customer service!

Racial Profiling at its Finest!! Do not shop here!! My wife took my niece and nephew (who are Peruvian) to this location and ask an employee (Dan) if they could look at an iPhone and were completely blown off. He was rude, told them he didnt have the time to unlock the case to show them the phone, and refused to even tell them any information about the phone. They went there fully prepared to buy the phone and left with nothing.

I’m so glad that Julian Mollina so patient and helpful. I had a very stressful situation regarding no service/searching for service. Julian was dedicated to solving the problem. I highly recommend if you are considering a switch to Verizon that you stop in and ask for Julian. You will not be disappointed!!

The staff is professional and courteous. A week ago I purchased a new phone and bought a new case and screen protector for it. Less than a week later, the screen protector had a chip on the edge, I took it to verizon for an exchange and it was done seamlessly. I have never had a problem with this store.

Be very, very careful when dealing with this store. I switched from Sprint and was told Id get rebates of $900 via Mastercard for switching. Ended up getting $250 total and after calling Verizon and going into the store, got some measly credits applied to my bill that didnt come close to the amount I thought Id get. Are they shady or just incompetent at knowing what promotions they have ongoing? They were excited to get my business but cant make things right when the customers are unhappy.

Mike was very knowledgeable in helping me to make a decision. He also is extremely patient and answers any and all questions, and never makes you feel like you asked a dumb question. (And Im sure I did.)It was a pleasure to work with him as a customer at the Levis Commons store.

Kj was awsome. Had a great time with him he got me and my wife 2 new phones for only an extra 30$ would highly recommend this store and him.

Today I had the best experience at Verizon. Erica was the person who helped us. she lowered our bill while adding unlimited service! Erica gave us our military discount that we didn’t even know about before and helped us find the right phone for my mother-in-law.Thanks Verizon for sending Erica to Perrysburg.

Last time I was in this stor which was about 2 months ago the employees were not so nice and not so quick to help. Today we went in to look at phones the door was opened for us. The staff was very kind and we worked with Nathaniel Hayes.. He was Very kind and very knowledgeable. New group of people that will be staffing the store.

I walked in at 7:30 needing a new phone, and walked out with a new one at 8:02. No hassle, no one tried to sell me a phone I didnt need. Excellent customer service and friendly staff!