Awesome experience thanks to Raymond! Very knowledgeable & helpful and exceeded my expectations. I highly recommend him.

By far THE WORST EXPERIENCE IVE EVER HAD WITH ATT. The manager refused to give me my upgrade phone 2 DAYS IN A ROW. I talked to customer service and they assured me there should be no issue. To make matters worse he disconnected my phone service!!!! OH AND HE GAVE ME SOMEONE ELSES PHONE BY MISTAKE.

I sent my maintenance supervisor in with our cracked maintenance phone to get it replaced today. He had a phone he was replacing it with and he just needed a new Sim card. Since I am the owner of the account they sent him away saying I had to personally be there. I don’t know why I couldn’t have gotten a phone call from the store to authorize this…I have authorized actions on my account before, now he is going in to be gone for several days and I’m stuck with a broken maintenance phone because they wouldn’t just work with us. I’ve been an AT&T customer for years and years and years. Literally as long as I can remember. I’ve never been dissatisfied with their service until now.

Terrible customer service. The manager was extremely rude and not helpful at all

Ronnie delivered beyond excellent customer service. Thank you!!!

This manager needs to be fired. He gave my sister’s phone to the wrong person, didn’t ask for an ID or anything just gave it to them.

Amber gave great customer service today. Very knowledgeable and helpful with my purchase. Will return!Thank you Amber, I appreciate you!

Excellent service. Calm, patient explained well.

Never beemn... nor do i have att. 5 star cuzi feel bad

Erin is the BEST. She corrected a problem I had created. She was so patient. Perrysburg AT&T is definitely the place go. All representatives are great.

What a fantastic experience! Extremely knowledgeable staff quick service and I got everything I wanted. Also, they know everything about accessibility features for people with visual impairments. Fantastic five stars.

I was having a problem with my IPhone putting different appointments on my Day to Day calendar. I tried to click on the appointment to delete it. No luck. In the store, I told Shane the problem. He suggested something to do to fix it. Only problem was I could not recall my Apple ID password. Shane told me what to do when I got the password. Came home, did what he said. Looked to see if it worked, and it did perfectly. Thanks a lot Shane!

The 4 stars are for the incredibly professional and personalized service that our rep gave us at the Perrysburg, Ohio location. However, I give ZERO STARS to the two other reps that were working that day. We were interrupted twice by these two employees who would try to give us unsolicited advice usurping what our rep was trying to tell us. Our rep was great and these two employees were pushy, intrusive and annoying to say the least. They were not helpful and we ended up going with the recommendations of our rep. The female even went as far as to tell my husband that the screen protector hed picked out wasnt good then proceeded to slap a different one down in front of us. The other male associate interrupted our transaction with our associate and lied and told us that if we walked out without insurance on our phones that we lost our window and wouldnt be able to get it at all. We know that was not true and he only made himself look like a fool! Hed be great working as a used car salesman, but he was a bad representation of your company. Our rep was so patient and never said a word, but we knew he was embarrassed. We were embarrassed for him! If AT & T would like to email me Ill be happy to give you names. PLEASE EMAIL ME!!!

Such a friendly staff and a great environment! Tonya was the associate I worked with and she is awesome, personable, and very knowledgeable! She made the process of purchasing a new phone and transferring so easy! I highly reccommend this location!

Shane did good job switching phone numbers on devices for me. Everything seems to have been successfully moved forward. Went smoother than expected.

Upgraded our iPhones today and Shane was a huge help. Great service, extremely knowledgeable. I would recommend visiting this store for your next upgrade or when you have questions regarding your service plan or devices.

We have had a fantastic experience every time we go into this store. Since it is an actual factory retail store (and not just an authorized retailer) they are able to answer all our questions about our devices and our plan. When debating which plan to go with, the service rep laid out the cost of each plan with whichever discounts would give us the best deal. In addition he patiently went through each question we had and even set up HBOmax for us on our phones. Well done AT&T!

My husband and I had amazing service today. Jeff and Jas was so patient with my husband and I. Thank you again for the wonderful service. I highly recommend this store.

This store is the only reason my wife and are are with at&t. We had some serious issues with online and over the phone customer service. As well as a terrible experience with the Findlay Ohio store(on tiffin ave). We were directed here after the BG store made us aware that they were a corporate store and had a fuller service available.The saleswoman I spoke with was very polite, knowledgeable and driven to help. The manager was also amazing. Their customer service and work ethic was exactly what you should expect, but miles and miles above any other AT&T representative we had experienced.The switch to AT&T has been very rocky and filled with frustratingly rude representatives. In hind sight, if my wife and I had just went to THIS store in person I think we would have been over the moon with AT&T.

Great customer service!! Everyone was friendly, knowledgeable and very helpful. Shane, was awesome and super helpful, he took his time. And when something was working right, he got some help. He triple checked his work.This will be my go to store, for now on.

Great store and really good service took care of everything we needed fast. Jas was very helpful, def ask for her when u come in to get a new phone or service

Amazing service and did not take long

Great experience. Shane was tremendous in helping me. Jeff too.

After 3 hours on the phone with customer service, AT&T still could not reset my password of their own app, so out of desperation and anger I went into a local store and told the problem to an employee, who got the app reset and all my problems fixed in less than 30 minutes! So SHANE at the Perrysburg store is the only reason I did not quit being a customer w ATT. THANK YOU SHANE SO VERY MUCH!!!

Good experience for us and knowledgeable staff. ...Helpful, and I felt no pressure. Very satisfied, again!

Everyone was very friendly and knowledgeable. Provided me with solutions that saved me money, and everything was done in a timely manner.

Appreciate all the help that I received here locally at AT&T Levis Commons. Great service and care. Thanks!

Jason is amazing! Outstanding service!

Shane at the store was awesome . Took time to explain all options/ upgrades . A+++

Great Teamwork, makes the dream work! What a Blessing!

Tonya was awesome she help use set up our phones.

Every time I have been here I have been promptly help. They can and do get busy, but they take the time to help every customer fully. Wait times can sometimes be a bit long but well worth it for the level of customer service. I have never had a bad experience with them, and Ive been there quite a few times. Stop in with any questions or concerns and Im sure they can help you.

Don’t recommend

Had a terrible experience, they were rude and not helpful. Going back to Verizon

The sales consultant was able to resolve the questions we had about our phone issues and we were able to get a better plan for a minimal upcharge

Bought two phones in store, one for myself and one for my wife. One phone was in stock and my phone had to be ordered and sent to the store. Fine with me, I can wait. The lady that helped us the first time was awesome and very helpful, making the process extremely easy.Once my phone arrived in store, I went to pick it up. Everything was going fine until it came time to set up the new phone. Although it took some time to backup my old phone, the girl helping me could not figure out why my information was not downloading onto the new phone. I did show up about 45 minutes before the store closed, not thinking it would take more than that to get my new phone set up and ready to go. I was still at the store 15 minutes after closing, still with my new phone not set up. The girl‘s belief was to keep restarting the new phone hoping it would magically work after the fourth or fifth time restarting it. That did not work, so I decided I didn’t want to make the girl stay any longer and took the phone home to figure it out. Suffice to say, all I needed to do was UPDATE my old phone and Bam it worked and new phone was all set up.Then came time to take my old phone back to be traded in. Walked into the store and told the guy I needed to trade my phone in, as I had already gotten my new phone that the store ordered for me. He tells me that I need to send the phone back in the box that I received it in. I explain to him that the box my new phone was sent to the store in did not have a return label, therefore making me unable to do that, as I had also been told by the two previous workers I dealt with that I would just need to bring the phone to the store to trade it in. Guy continues to say I have to send my phone in on my own and that they will not do it. I explain the entire situation again and guy again says they won’t take it. Guy seemed to really not care whether he helped me or not and I felt as if I was getting shown the door with the “tough luck” attitude from him. I then asked to speak with the manager, which seemed to make him care even less about helping me and he finally went over and asked another co-worker for assistance. Co-worker comes over and has the issue figured out within a few minutes and I finally get my phone traded in. After these experiences, I don’t think I’ll be coming back to this store, as they clearly don’t value their customers.

Tonya was very efficient. The idea of getting new phones is normally not a fun experience. Tonya has us in and out in less than an hour.We felt welcomed and well taken care of!Thanks PBurg store!!!!!

Wonderful experience. Staff was knowledgeable and friendly.

Great customer service!! Everyone was friendly, knowledgeable and very helpful.

I always have a great experience with Lex anytime I have any questions. She always is willing to help me out when I need something. I wouldnt go to any other provider because I would not get the same great experience I do with Lex.

Lexi is the best, the only reason I would ever purchase a Phone from this store. She knows so much about the products and the plans that are available. If you ever go to ATT Perrysburg make sure you ask for Lexi!

This store is amazing! I always have a great experience when I come in. Never a long wait. Alexis at this store is phenomenal! She never hesitates to help me out, and always finds a solution to the problem! They definitely have a long time customer!

Jas was awesome and super helpful, the definition of taking the extra step!

Always friendly. Fast to greet and ask if you need any help. Big inside. Clean. Lots of products of both phones and accessories.

Very helpful group of people with a good sense of humor. On a holiday, when they were closing early, they still offered to help setup a pair of wearables we had just purchased. All around pleasant group of people. (Otherwise its what you expect from AT&T. The items we wanted were in stock and in the colors we were looking for.)

Alexis is my favorite person ; fabulous service every time!!I always wait for her to be available!!!

Great people & great customer service

Alexis made the process of purchasing a new phone painless and fun!

Very happy with Shanes service.

They are experts at dodging the responsibilities. I were told that they do not solve problems made by other AT&T customer service department. They handle the same problems only if they themselves made the mistake. Vince is OK, though not willing to help but at least being patient. Andrew is arrogant and do not care about customers. As a customer, I will switch to another carrier, and will try my best to persuade my friends to stay away from AT&T.

My son needed a new phone. Ben is the best and got us all set up and ready to go! Great customer service!!

So amazing i love this store with all my heart

Go see Adam Snyder, hell take care of you. Surprised at how big the place was for so few employees. Not that they needed it, it was not busy at all

Shane set-up our new cell phone and took time to show us it..

First time using AT&T. Go see Brent. Very helpful and made sure I was satisfied with everything from my service to my bill by the time I left!

Great customer service/ very helpful

Literally staff looked like they wanted to die. The staff was not helpful in the least

Other than crappy service and unreasonable data overages, their customer service is less than sub par. I had to cancel my cell phone plan so I could switch carriers and have my company pay for my phone bill. Their store associate misled me with little information on how to take my phone from at&t to my new carrier. Instead of telling me I could pay my phone off and have it unlocked to take to a different network, they instead told me it was strictly an at&t phone and could not be taken to another carrier. As ridiculous as this was, I find it even more upsetting that I cant even pay off my phone once my account was cancelled. I am trying to give them money and they make it literally impossible.

Solved my problems with my phone. Very knowledgeable, helpful and personal.

In fact the staff trying to fix my sim on my hoawi mobile that I bought from them, but they couldnt, when I arrived Washington is working well.

The guys in there did a great job helping me get what I needed for my bike.

Wonderful advice. Great service

They are pretty helpful in here with any questions.

Great service

They dont let you buy phones outright anymore and can be pushy with their services

The man who helped us was very kind and helped my family and I put on screen protectors and new cases.

ABSOLUTELY AWFUL CUSTOMER SERVICE! MISINFORMED SALESPEOPLE GIVE YOU BAD INFORMATION...FLAT OUT LIED! IF YOURE GOING TO GO WITH AT&T GO TO A DIFFERENT LOCATION.

Got my replacement phone set up right away

Too much waiting. Also another customer that came after me was attended before me.

Great knowledgeable service!

Customer service 5* Prices vs competitors 3.5*

Knows there busness.

Over priced items

That great store