Dropped my 09 Ranger off to have them service an oil leak. They were able to diagnose and fix quickly. Also did a thorough once over and confirmed all else was good. Always helpful and polite.
I called and visited over 10 placed to buy a RZR and Iron City was absolutely the best place. Tony is hands down the best sales person. The prices are the best in AZ and CA and Tony and his crew took awesome care of us. I’m so happy with my purchase and Tony is awesome. Don’t buy anywhere else but here.
I had a great experience, and you will not regret going to purchase your next UTV from them. Tony helped me out and I can’t say any bad about him! Thank again Tony!
Awesome experience from start to finish. Tony was my salesman. No pressure sales. Just straight honest dealings. Shopped around before deciding to go with Iron City. The other guys trying to get you on the interest rates. If you have great credit, they shouldnt be trying to get you to finiance at 7.5%. Iron City does not do that. Great Job. Will recommend all day long.
Tony was legit. The only negative part was the wait from order to pickup but everyone is experiencing this so it’s no fault of the shop.Tony had the thing ready washed and paperwork ready to roll. I was in and out in like 10m.Very knowledgeable place and solid cs.
I just bought my Polaris Ranger Crew NorthStar Edition from Iron City. I could not find this machine in stock anywhere else in the entire west but they had one.Tony was great to deal with. From my first phone call to him and throughout the entire process, he was honest and responsive. It was a stress free, straightforward process and a great experience…
The people over at Iron City are great to work with. Tony was easy to work with and did not pressure us at all. I would highly recommend Iron City to my friends and family.
Just picked up my new RZR Pro XP from Iron City. Awesome experience when working with Tony from the day we walked in to delivery day. Answered all of our questions and kept us inform during the process. I would recommend Tony and Iron City for your sales and service needs!
The ABSOLUTE BEST EXPERIENCE! Tony the salesperson was a pro. Very impressed. Worked an honest and fair deal in spite of pandemic. No gouging. I will be a lifetime buyer from IRON CITY POLARIS.
I purchased a used 07 Harley from Tony.. Had a great experience with him.. Awesome 👍.. on March 10...After a few days I noticed an oil leak.. Then the handle bars were loose, next the taillights went out... I havent been able to ride much..Yes, I bought it as is.. Yes I did ask all the ?? & Yes I called & talked to him... Considering that they have mechanics in house... I surely expected more in inspection, maintenance and information.. Wow Ive spent over $650 so far fixing it... Not very happy at all...Thanks
That’s you guys for fixing my rzr fast you guys do a good job
Took my rzr for my first break in service everything went smooth and was done the same day. Happy to get my rzr back and not having to wait a week like other big name dealerships.
Tony and Iron City Polaris did an amazing job from start to finish with our 2021 General XP purchase. From the first inquiry call to Iron City Polaris to delivery and everything in between has been as easy and straightforward as possible. We felt comfortable and informed throughout the whole buying process and are very happy to have made our purchase at Iron City. I highly recommend Iron City to anyone in the market for a Polaris Vehicle.Thank you Tony and Iron City Polaris.
First time purchasing any type of power sport machine. They made it super easy and were very informative which made my choice to purchase here that much easier. No weird, sketchy “car dealer” atmosphere here like other dealers. Thanks Iron City and Tony as well for all your help.
I have decided to give iron city a try again. It took a while to get some one to help me when I showed up on Friday 11/27 do to being on limited staff. However even i pick the bearing i was greeted and got what I needed pick up quickly. Tod did a good job of letting me know about how long it would take and the price. Was happy that it was cheaper than what I expected.
My Wife and I were referred to Iron City Polaris (Phoenix) when looking for our new General XP 4 1000. We had been looking elsewhere aka 👎 RideNow 👎 before we took our friends advice and stopped into Iron City. From the moment we walked in the door to the time we got to pick up our new ride the experience was top notch. We worked with Tony on our deal and Id be the first and Im sure not the last to say that he made the entire transaction very painless and went above and beyond to get us the best deal out there. We absolutely love our new General and would refer anyone looking to get into a polaris to go see Tony and the people at Iron City. You wont be sorry you did! Big thanks again to Tony and everyone at Iron City Polaris (Phoenix). Time to Ride!!!
Picked up a new polaris today. Great people, very helpful. This place is farther from my house then other dealers, but worth the drive. Refreshing to have honest, no pressure sales people, and service department. Also really appreciated the time that the service manager spent with us about the machine.
Tony was great! I have worked with some of the local competitors and working with Iron City was refreshing!
They have really good customer service better the Ride now
You will not find better prices for new Polaris UTVs in the Phoenix valley. We saved thousands. Our salesman, Tony (PHX location), was extremely knowledgeable and answered every question asked. He was professional, patient, and did not use any sales tactics so common these days. I highly recommend Iron City Polaris.
I’m really happy to have found the Iron City service department which is much better than the other options in town. I’ve used Iron City for fluid changes and recently had to get some recall work done. The recall inspection was great I was able to get in and out in 20 minutes while other dealers are taking much longer.So far the entire service department from Todd down have been great.
Everything went fast and smooth. Dylan was very helpful and explained everything. I would recommend them to all my friends.
It was the quickest and easiest vehicle purchase I believe I have ever had. I went in and met Tony and after a test drive I told him what I wanted to pay for it and he agreed. I filled out the credit app and left. Spent about 30 min there. He called me later and let me know it was done and had everything ready for me to sign. Again I was there for maybe 30 min including signing and loading and I was on my way.It is a smaller polaris dealer that I had not heard of before, but found out they have been there in the same location for a long time. I will definitely recommend friends of mine to go there when looking for utvs.
Great place to buy a side by side. Sale staff is very knowledgeable about the product they sell.
Always great service at Iron City Polaris. I bought my Side by side from them and always go back for service. This trip was for a recall and they handled it quickly and I didn’t even have to take the Polaris off the trailer. Their service Dept is top notch. Thanks
Good communication about what to expect. Fixed every issue i brought my buggy in for. Delivery was on time. Good job Iron City!
Great buying experience with Tony. I would highly recommend you stop by and see them. They have the best pricing in town and not all the extra charges like other places here in town.
Process was painless and Tony was a pleasure to work with no BS just straight to the point. Overall extremely happy with my experience. Would Highly Recommend.
I brought in my 2008 custom GEM car for front end work and new tires. The work was completed in a timely fashion, but after a few usages once back home, the issues resurfaced. When I contacted them about the issues, they didn’t hesitate making things right. Which in my opinion they went above and beyond to fix the issues. Extremely happy. Would recommend Iron City to anyone.
Service dept is top notch!! I had some work done at another dealer and after taking my money Ride Now could care less about the terrible handling and drive ability.Calling the guys at Iron City was the best decision I could make. Within 5 minutes of looking at my side by side they knew exactly what the issues were. All problems were fixed quickly and at a great price!! I live in East Mesa and will happily drive the 35 miles for all future repairs and service!
Hi Todd kept me in the loop during the whole operation that it was therefore and very friendly guy and I appreciate the great service
The service was amazing. Made an appointment and car got right in shop and fixed. what I like the most was they didnt bs you.I asked how long would it take to fix and they said it all depends on parts but we will get on it fast and get car back to you .Sure enough it was done in one day. Wont go anywhere else for service or parts. Thanks for the fast service and all the friendly faces.
Everybody was very friendly and helpful. However when I drove my ranger at short distance in the iron city yard to put it in my camper a very obvious clunking noise was apparent. Turns out the front suspension was not properly buttoned up by the mechanic. This could have easily been detected with a short test drive. Todd the service manager took care of getting it fixed free of charge but it’s taking a few hours out of my days having to go back. Accidents happen and I’ll still go back in the future.
Best deal going! No hidden fees or jacked up delivery and assembly prices like other major atv dealers. You will walk out the door with a price no one else can beat. Dillon was very knowledgeable and helpful. We won’t ever need to go elsewhere! Thanks ICP!
Best parts availability in phx and friendly service
I have not tried Iron City for more than parts before this time.I have to say I was extremely happy with everything about the service department. The service manager, Todd, is great. The service department took care of my issue on my utv and the price for this was more than fair! Ill NEVER consider taking my utv to those other guys that are all over the city after this, NEVER!!! And if I were you, I wouldnt either.Everything and anything you need is at Iron City...
Quality work as always. Estimate and final bill were identical. Work done earlier than expected and staff made sure old parts were returned to owner at pick up.
Dave was so helpful. He took the time to explain the CORRECT belt break in procedure.
Honest place, good prices. Got a newer used model. Unlike the other down the street.
Actually I give a 4.5 stars, I have dealt with other repair shops near me and have not been very pleased with them.The valve adjustment maintenance work Iron City did was done in timely fashion, service manager kept me informed.
Best experience purchasing a SxS! This is my third time purchasing a side-by-side and this was by far the best experience I have had in buying one. Tony at Iron Coty from the beginning was great to work with. He gave me a fair price and communicated with me regularly regarding my order from start to finish. I’m very happy with my RZR Pro XP 4 Ultimate!
Service availabilityFriendly techs and service writerThanks for quality operation. I will be back.
Always a good experience here..they even took care of a recall when i forgot to tell them about it..thank you!!
Just a wonderful experience working with Ryan and his crew.Thanks guys!
Had service done for a recall on my Polaris ranger crew. They got it right In and took care of the issue. Very good service. Very good place to do business with.
I’m 70 years old bought a 2021 ranger 1000. Bought it in coeur D’ Alene Idaho the store loaded it into a covered trailers and I bought it to Buckeye AzI unloaded it from the trailer and road it down the street less then 200 yards it bogged down so I took it to my garage later my grandson road it about the same as me and it stopped runningTook to Iorn city Polaris the machine had less then 10 miles on it I figured that the dealer would fix it. They did and gave me a bill for 420.00 said I put gas in fuel. ( I didn’t ) the service manager was very bilgigerent and wouldn’t even submit a warranty request said that he was to busy and he would get paid either wayI had a very bad experience and will never go to that dealer again and won’t ever buy a Polaris againGary Novotny. A dis sadisified customer
I love this place, you get what you pay for and these guys are worth every penny. Its hard to find a shop with this kind of honesty
Tony Nestor went above and beyond on helping us get our Polaris and we are very grateful for him. 👍
Iron City Polaris has the best service department of any place Ive ever been to. They are professional and experts with Polaris. I used to go to the biggest dealer in town, but they are a bunch of clowns compared to Iron City. Iron Coty treats you like a customer, not a dollar bill.
I came in on a Monday with a broken bearing, they had the part and Installed it with in an hour. Very happy with there service
Dave in Service was fantastic. Very knowledgeable and found a mysterious problem with my RZR that several other places could not. Got car in to service fast and back on the road fast!
I was in the market for a new Ranger and live in Tucson. I visited our local Ride Now spent a few wasted hours and never even had the opportunity to see what I was looking for or to see if I could order one.As I was looking around online, I found the Ranger I wanted. I made one phone, spoke to Tony (who is fricken awesome by the way) and thats all it took. Tony called me back went over the numbers and set up my delivery for that Friday.When I got Iron City every employee I ran across said hello and you could tell they liked being there! I met with Tony, he went to the back to pull up my new Ranger. While he was doing that I walked around the showroom and parts department, Iron City has some really nice inventory and a awesome parts department!I walked out front to meet Tony with my toy, he walked me around the unit explaining how everything works and made sure all my questions were answered.If your looking for amazing service, great people in a great culture make sure you call Tony at Iron City. The experience was well worth the drive and I was back in Tucson before lunch!Thanks again Tony and all the fine employees at Iron City Polaris!
Gave me a better deal than any other dealership out there, upfront and fast on buying
I ready Appreciate the good service and letting me keep my trailer there when work was done very nice people thxs again mark DiVento
Great of course price .... but service was great thank u
Good place to get your machines fixed100% recomendadoDave Cooper is the man to deal withThanks you guys
Ryan and all the people at Iron City Polaris are amazing incredible customer service went above and beyond made the buying process super simple everything turned out amazing definitely recommending these guys to everybody
Hands down the best place to go. Tony at Iron city was a pleasure to work with, no bs.. He was honest and straightforward, and gave me an incredible deal. Iron City will continue to have my business. This place is such a better business than Ridenow. Thanks Tony and thanks Iron City for everything. Great experience
I had been shopping around for a new Rzr XP 1000 for about two months and I finally stubbled across Iron City Polaris. The salesman Tony Nestor was extremely knowledgeable, friendly and answered all of my questions (including where the best Chicago style pizza could be found!). Tony made the entire process painless and quite enjoyable.So if you are in the market for a new SxS then do yourself and your wallet a favor and go to Iron City Polaris after you shop around and you wont be disappointed.
Good service and great job done on my side x side checked out the Parts area and the showroom was really really impressed also the service man was very very helpful
Great experience working with Dylan, transition was fast an easy .
Hey just wanted to say thank you iron city polaris for excellent customer service i really appreciate the work by Tony who has made buying my first quad pleasurable expirence I would highly recommend doing business here in the future thank you for taking great care of me
We just purchased our new RZR XP4 1000 Premium through Iron City Polaris Phoenix. We worked with Tony the whole time. He made the buying experience so painless and stress free I couldnt think of any dealer that could do better. He was very transparent and upfront about pricing and tried everything to save us the most money he could. He never pressured us into buying something we did not want. He even went as far as to match the rebate Polaris was offering that we did not qualify for. Then on top of all of this he held the machine for us until we could pick it up on a Saturday. We saved thousands of dollars and completely avoided the headaches that we were left with when dealing with the other big name power-sports dealers in the valley. I cannot recommend Iron City Polaris high enough! They will do you right!
Best dealership I have ever been to. Service department goes above and beyond.
The difference in the experience from Iron City versus other Polaris dealerships was astronomical. JD made buying a new machine such a breeze! Out of every vehicle and toy purchase I have made, only one other time have I had an experience that was equally as pleasant! I would highly recommend Iron City and JD!
Super over priced. Paid $517 for a “diagnostic” only to have my Razor returned to me in pieces. had I know I was going to pay for it to be pulled apart, I would’ve done that myself.
As usual Tony and the team were on the ball. Thx !!
Iron City Polaris is the place to take your machine to get service completed!
JD was a great guy and did not pressure me in any way, came down as close ad he could to my price and I got a really good deal. Very different experience than the other big player in town. Thanks JD and give me a call of you are ever up in Show Low.
I don’t know why someone would go ANYWHERE else.... we had went to multiple dealerships around the valley when purchasing our new “toy”, rather than go into those bad experiences in EVERY way, I’m going to just to tell you how great Iron City was for us. So save yourself time, energy, frustration, and MONEY and go straight to this location. JD went above and beyond for us, after all of the dishonest sales reps before him it was so refreshingto deal with someone that was straightforward with us! Highly, highly, HIGHLY recommend this dealership! We won’t ever be going anywhere else!
Iron City was a great experience with the purchase of a 570 Sportsman. This dealership is head and shoulders above Ridenow Powersports. I went to three different locations and was ever greeted by anyone. They all tried to lowball me on my trade in. Tony the salesman at Iron City was outstanding, was there for two days in row and my purchase done in less than 30 minutes. Will recommend to anyone.Michael
This place is usually good, Todd is really good at what he does. I would unfortunately have to say to stay away from this place due to the service manager, Dave. He is not customer friendly, is rude, egotistical, and talks over you. Not sure why Iron City has him there as a manager, but it says a lot about the company if they dont rein him in . I wont be back until he leaves. Would like to speak to the owner (s) about my negative experience.Also placing this review on Social media, Twitter, etc 100k plus followers.
Bought a new toy and needed a reliable Polaris dealer to handle warranty work. The horror stories and personal experience with another large Polaris dealer in the Phoenix area had me searching for other options. I spoke to a number of contacts in the off-road community and Iron City was mentioned so we gave them a try and I am very please with my experience. They went above an beyond doing the leg work to figure out which which warranty covered the parts and labor. They were easy to work with, kept us up-to-date on status and professional. Thank Iron City!
Dropped off a golf cart for repairs. Todd was very helpful. They sure have a lot of fun toys with some great accessories. Wish I was 20 years younger to go out bouncing around!!
For anyone looking to purchase or maintain and repair a Gem Car, I strongly advise looking elsewhere. When you think of Service the name should say it all. This Companies Service manager does not stand behind this Companies Serviced or repaired Gem Cars.
Tony was very helpful and made my purchase a ‘non-event’.
Very helpful staff, thanks
Wonderful service at this location. J.D. helped us out when we were looking at the Polaris RS1, he was so helpful and answered all of our questions and made the experience of shopping for a new side x side a stress free and non pushy positive experience. I highly recommend if you are in the market for a new offroad razor to skip going to RideNow where your guarenteed to be ripped off, chased down etc .. and come to Iron City Polaris ask for J.D. he will help you out with honest pricing and helpful information!
They have Great service. I was greeted quickly when I entered the store, the parts department had no waiting and I was helped right away.The reason for the four stars and not five is simple, and I think this place is a victim more than anything else - street construction makes access very difficult. A four lane road with lots of traffic and one lane closed in both directions makes for slow moving traffic. That explains why it was so empty.The construction also generates so much dust that its impossible to keep the new vehicles clean, making the whole place look like a cement plant exploded next door. It has destroyed the curb appeal of the business.So, dont be fooled by appearances, this is a great shop.
I had trouble with my shifting cable and Corp. Office kept iron city service dept. from repairing it. So I ordered my own from Polaris and repaired it myself. Service told me, if the Corp. Office says fix it, I will get a refund for the one I ordered. They did as promised, and sent me a check. Thanks IRON CITY, NICE TO HAVE AN HONEST PLACE. The Corp. Office needs to handle problems faster.Jerry Fritz
We love Iron City Polaris. They always treat us very special. They even called my husband Mr VIP. Thats pretty special.
Top notch staff. If youre in the market for Polaris units these are the people to see
Great costumer service. Sean was great to deal with, very straight forward quote/pricing. Hope I am fortunate enough to buy something from them again in the future.
Dave And Todd in service are great ... they reinsured me my rzr repair was done properly..I will always bring my polaris rzr to them ... good honest people to work with ... thanks guys
Atv paradise thay have everything you need i recomend
Had a good time looking at all the grownups toys they have new and used to choose from if youre looking to buy if you need to have your ride serviced or need repairs they have full service shop the help was polite and helpful also they have a lot of accessorys and apparel there easy to find right on VanBuren st by 57th ave so go check out the toys have fun
Great experience with these guys. Shopped at Ride Now here in Tucson and their price was a joke. Called Iron City, told them the quad I wanted and we made a deal right over the phone. Drove down there and was in/out within 45 minutes. No BS, no added fees. Honest people doing good business. Could not be happier.
The replaced my transmission on my daughters 2011 rzr cost me 2800.00 and never shifted correctly. Took it back 3 times and the last visit he charged me 100.00 to adjust the cable. Now the car is stuck in drive I will be showing up Monday! That service manager better handle it. I didnt even want to pay him but did last visit. 4th time back this week keep u posted guy is an idiot
They dont keep parts in stock for a polaris.
Brought my RZR in at 8:30am because steering wheel was way off center and the car was pulling to the left. Service advisor told me it needed alignment and the steering wheel would have to be removed and brought back to center. His estimate was $100 for the repair and about an hour to complete. I agreed and left the RZR there. At 11:00am I called to see if it was done. He told me that they were having a hard time removing the steering wheel. At 2:00pm I called again and was told he now had two guys on it trying to remove the steering wheel. At 3:00 he called and told me they still weren’t able to remove the wheel but they did determine the left front tire was registering 0 psi and that they filled it with air which fixed the pulling to the left but the steering wheel is still off center. When I picked it up I was surprised to hear that the bill was still $100 even though the steering wheel wasn’t repaired and the alignment wasn’t done. When I asked the advisor if the tire had a hole in it his reply was “it must be leaking from somewhere”.You can draw your own conclusions but I will definitely not be going back to this place.
Very helpful for sure. They know their stuff on Polaris products and dont try and Hussle you to buy things you dont need.
Your local supplier for White Flyer clay targets.
This place is great. Bought my RZR there and have since referred a few friends that also purchased RZRs. They know the Polaris products very well and have some of the best pricing I found in the valley. The service department has great for the routine maintenance.
Knowlegible personnel working in the parts dept.
Parts i needed price i liked...toys
240 dollars to do an oil change. What a joke, RideNow is cheaper. To my RZR in to have the first service done and they charged me 240 dollars to chand 2 and a half quarts of oil and a oil filter, when I dropped it off I told them that my rear shocks were losing thier nitrogen charge and I had already had to adjust the springs over 3in they said they would take a look at it. When I picked it up they lied to my face and told me and I Quote You actually set them to the factory specs and your ride heights is right where its supposed to be. And then proceed to give me the Measurements on where the Spring adjuster bolt is supposed to be and thats where it was when I knew it wasnt because I had already adjusted it 3 past what the factory recommendation was. Now this is all on top of calling a week and a half ahead of time to set up an appointment just to be told when I got thier I was not on the books and then taking 3 days to do an oil change. I have told all my friends and family about it and them and my self will not be back for the fact they will lie to your face. I refuse to do business with someone who is that dishonest.
I just picked up some parts but they were helpful and friendly.
They are medium size dealer, also this place have better prices and deals than the other bigger dealers!