Super Shout Out to Clark (Old Farts Rule) for helping me with my 1998 Evinrude engine issue!!Thanks to Sam (The Youngster) as well who has helped me out before!!

Excellent Experience In Every Aspect!!! From the inquiry to a boat of interest to needing assistance with use of the boat months after our purchase, every single experience with every one at Complete Marine was fantastic! Highly Recommend them, they genuinely care!

After looking all over town for places to get parts for an older outboard I found this gem. The parts team are very busy lately so sometimes it takes a second to get ahold of them. That being said this team was the most helpful team ever. I went in looking for parts for an older yamaha and was able to get info and prices for everything I needed. I was even able to talk with some of the mechanics about my issues lately and they were both very helpful! Ill be going back to this place again and again!

Outstanding service at the parts counter...Outstanding. The service department was also very nice in answering questions about a motor thats older than they work on. Will be going there anytime I need parts.

Great Dealership! We chose this dealership after looking around town, these guys were the most genuine. They took the time to explain things to us when it was a 100 degrees in the summer. with sweat dripping down their brows they were happy to explain anything we needed for our new boat.

Went here looking for a steering cable for an old boat i have and the parts guy was awesome, very helpful and determined to help me find exactly what I needed, they didnt have what I needed in store but their warehouse was only a mile and a half away, so I went and picked it up there, there was no inconvenience only smiling faces and friendly banter!!! Great place if you need marine stuff.

Poor customer service. Instead of providing service for an in store customer the cashier chose to listen to voice mail calls while I watched him.

I had taken my boat to complete marine for a repair and they told me it would take 3-4 weeks, bummer right? But I understood seeing how it was in July and was sure they were busy. However they had my boat for over 2 months. I finally got it back on Friday and took it out on Wednesday. Within 30 minutes of being on the water one of the clean out plugs blew out at 40mph and broke the latch to the hatch that covers them. The clean out plugs have lanyards on them that connect to the boat so they dont end up at the bottom of the lake However they never connected them to the boat and now its at the bottom of the lake. I called them when I got home and told them what happened and they said bummer Im sorry that happened to you. I had to purchase a new plug assembly and latch that cost $385. I made it clear to them that they never connected them back to the boat and that their mistake is costing me a lot of money thinking theyd own up to their fault and make it right but they didnt. So they ordered the parts and I picked them up and again told them that I wasnt pleased having to spend that kind of money for something that they were responsible for and I just got a blank stare and a smile. I understand things happen but what bothers me most is when people refuse to accept responsibility and make things right.

Highlights of my experience at Complete Marine:I’ve not heard anything yet this week. Sorry. I will ask our owner tomorrow when he gets back in the office- my salesman(no response for 5 weeks, I had to reach out)I’ll check with John (the owner) tomorrow and see when you would have to make your decision by and the status of the blue one.- my salesman(No response for three weeks, I had to reach out and never received a response)Customer satisfaction is important to us and we strive to make sure each experience is a good one.- the owner(After I took delivery of a boat that wasnt built to specs as advertised on the Yamaha website)The detailed version:I just purchased a brand new, luxury Yamaha for $45K. Deposit in August, and expect delivery in 4-5 weeks. 5 months later, I pick up the boat. Granted, what supply was like for a number of products last year, I wouldnt even have held this against them had they kept me informed about the progress of my purchase. But when the Yamaha plant closes down production, I think that should warrant at least a phone call to a customer regarding their $45K purchase.Their expert team dedicated to customer service (as touted on their webpage) consisted of multiple emails and follow up emails, going unanswered for weeks at a time. Over a five month period, I received zero courtesy phone calls/emails regarding information about the progress of the boat. All communication from my salesperson was initiated by request from me. They claimed to have weekly phone calls on Saturdays with updates from Yamaha. After 3-5 weeks with no communication from their last We have no idea when it will arrive I had to request updates. Eventually, I asked for a different point of contact.During delivery inspection, were going through all the features. The boat IS NOT delivered to specs as advertised on the Yamaha website. Again, I express my frustrations to the salesman doing the walkthrough and the gal during the finance process.The one shining piece of customer service they did have was the finance lady (Lets call her T) was spot on! Quick responses with information even when it wasnt what I wanted to hear. THATS the kind of customer experience I like to have. Addressing your concerns and honest with the information they receive. Unfortunately, I think her hands were tied when it comes to any aspect outside her department. This girl alone is the SOLE REASON Im willing to give the second star. She was my point of contact after I requested someone other than my salesperson.After confirming the Yamaha website was in error regarding the specs of my boat, she forwarded the info to me and asked if theres anything else she could do for me. I sent her a long email detailing how disappointed I was with my experience as a first-time boat buyer, and what Complete Marine was willing to do to prove this is not how they regularly operate. I made it clear that I wasnt asking for a discount on my boat or asking for free stuff. All I was asking for was a gesture of some sort from them to show they value me as a customer and I could trust them with my future needs as a boat owner.The owner emailed me a few days later. He did apologize for my experience, but after apologies from LITERALLY every department, they really lose their worth. He made sure to plug how great their service department is at servicing my boat, and that the feature of my boat that was advertised in error has been removed off the website.I took the boat out for the first time and about 45 minutes in the engine became noticably rough. On my way into the dock I called to try and get an appt for them to look at it. They wouldnt make an appointment. They said the best I could do is bring it in first thing Monday. Fortunately, it was just a piece of driftwood in the impeller and I was able to remove it once we pulled the boat out of the water. After that the engine ran fine. However, not a single phone call or email from Complete Marine expressing concern about me having troubles with my boat on the first trip out.

What a great place to get your boating supplies. The most helpful advice was given by the service manager that saved us over a hundred dollars. Wonderful store.

Always have a great experience. They carry evinrude parts, and will go the extra mile to help even if they dont have the part. And as usual the part works.

ReviewThese guys have been nothing short of amazing. Layne and Tieshia were awesome in getting me financed (which I wasnt sure would happen) and helped me pick out the perfect used boat for my family. We did buy an 06 bowrider with 400 hours on it so the 30 day warranty they gave us has been a life saver. I knew the boat wasnt going to be perfect with its age and hours but every issue weve had over the past few weeks; they’ve taken care of quickly.Frank and Lola have been great in getting the boat in, combing through, and fixing anything that comes up!I also had the pleasure of meeting John the owner my last time in and he was extremely kind and reassuring. This last time I took the boat back, it was technically out of my 30 day warranty window and he assured me that since my issues had been made known over the last few weeks, they would still be covered. You can see theyre not out to make a quick buck, or leave people high and dry (boom! Pun intended there). Theyve honestly won my business for life. Oh yeah, and cant forget to mention Sam who went out of his way to get my wife a custom life vest, a gigantic duck tube and a grill for the boat.To everyone else there; thank you for everything thus far.

One of the best handled big purchases Ive ever had, from equipment to vehicles to rvs, these guys hands down the most attentive and helpful staff. Had all answers, no pressure, helped out with accessories, in and out very quickly.

This is the first time I have ever purchased a used boat from a dealer and the experience was great. Bill, the salesperson, was very knowledgeable and was extremely helpful even after we purchased the boat. He met us at the lake and took the time to go over the whole boat and answer any questions I had while taking it out on the water. This is a great place to purchase a boat.

Always a pleasure to do business with

I have bought two Boats from Layne at Complete Marine. This young man is one of the best at customer service! Both times he took one of his days off to meet me out at the lake for a test run before finalizing the purchase. Its not often you have someone take that kind of time and effort to make sure youre happy as a customer!!

I love this place, I came here to buy some cleaning materials for my jet skis. The staff was super helpful even though my purchase was small. This place is not a huge Superstore by any means, but if you need some help, advice or parts theyre great. They also have a pretty good selection of boats from what I could see.

AWESOME CUSTOMER SERVICE

I purchased my boat at complete marine last year, so far nothing but fun. I work in the automotive service industry and these guys are on top of everything. Everyone there is helpful and they are simply the place to go if you buy a boat, parts or service!

Samuel in the Parts Dept. was very helpful.

Very knowledgable staff, they helped us out when we were in a bind and far from home.

I will never take a boat there again.The repair took weeks longer than projected, my storage locker lid disappeared there, and the boat looks like it was left in a haboob for the entire time it was at the shop. Not happy. Go anywhere else you wont regret it.

These guys were good with communication except when it came to replacing parts that didnt need to be replaced without asking! 21 hours of labor later for a hydraulic jack plate installation, keel gourd install, changing brand new spark plugs for a brand new spark plugs, and whatever the other 15 hours were I spent $2600 for? NOT TO GO BACK! Be careful with this shop! If you go in there you better have a budget in mind and tell them not to go over it because they will, good luck.

I just returned from my most recent visit to Complete Marine, and (as always!) I was extremely impressed by the friendliness of the staff and the excellent customer service that I received. My wife and I purchased our boat from Complete Marine nearly seven years ago, and the high level of satisfaction that we experienced during our initial buying experience has continued unabated throughout countless visits since then. Were always made to feel like valued customers at Complete Marine, and we cant imagine doing business anywhere else. Thank you very much!!!

Great local marine shop. The main store has a great assortment of parts and supplies that you always seem to need last min, the warehouse down the street has tons of parts in stock so its easy to get just about anything youd like and easy to do business with.

Just purchased a used boat from Complete Marine and Lane walked me through the boat and answered all my questions. Took the boat out on the lake and had problems with the boat and they actually came out to the lake to help me! They took the boat back to the shop and fixed it without question. They totally stand behind what they sell and are truly a business of integrity. I will never hesitate to trust them with all my boating needs.

The guys here were awesome! I had quite a few warranty issues with my new Yamaha. I got my boat back better than new condition!

Wow just called Complete to see if they had a particular boat and they interrupted me to ask me where do I fit in in all of this duh- I just told you I just started looking for a boat and was explaining what I was looking for. I wont be buying my boat from this place.

I sat down with the owner pricing a repower for me. We spent almost two hours answering my questions and researching even involving his manufacturer representative. Looking forward to having Compleye Marine do my repower. Thank you John

I had a wonderful experience working with Complete Marine. I found the staff very helpful. We bought our boat through Complete Marine and plan on buying all future boats here as well. Great prices and great service!!

I dealt with Layne who was most helpful and informative.

They did not rush me to pick up my boat after maintenance. I left it there for about 2 weeks because of some problems. Staff is nice and they made phone calls to me before going deeper into repairs. I told them what I wanted and they did it... hard to find service like this.

Complete Marine has been dealing with this crazy New Jersey Boy for 6 years. They have always been helpful in anything Ive needed. Fast turn around to get me back on the water. Thanks guys for everything.

I received excellent free advice from Complete Marine despite the fact that I had not purchased anything from them. I bought a boat from a local competitor and had trouble with it from the start. Fed up with fighting to get help and poor performance I finally contacted the boats manufacturer who arranged for Complete Marine to contact me since they are a dealer of that brand. Their rep was very responsive and advised me to purchase a hydrofoil to try to make the boat plane more readily. I had to spend a small amount of money on the hydrofoil, but it has made a huge difference in the boats performance. I dont know why the seller couldnt have told me that as I had informed them of the problem soon after purchasing the boat. I will go back to Complete Marine if I have other issues.

Bought a boat love it. Traded in a boat and the salesman calls about a broken seat which I told him it had he acted like I was hiding something from him. Oh well I guess that’s why they never called me when they got the teak looking carpet in for my new boat they were suppose to order.

The customer service at Complete Marine is absolutely excellent! They got back to me in a timely manner and fixed all my problems! I will definitely send friends and family to Complete Marine.

Colplete marine is one of the best boat shops in the valley. Sam in the parts dept is friendly and helpful. They had parts for my small old evinrude outboard motor which was great because other marine suppliers did not carry them. Thanks complete marine

They had what I needed and got me in and out quickly. Recommended for quality marine parts.

We had an accident with our boat and took it in for service on March 20, 2014 for insurance claim. It was an insurance claim. Our insurance agent that he would pay for their time. We, also, told them they would be getting the repair work and if the boat was totaled we would be interested in buying a small fishing boat from them. Either way they had a guaranteed customer to repair the boat or the sale of a new boat. On April 14, 2014, I called to cancel the order and the manager told me they had just pulled the boat into the shop. I told them to stop as we were going to pick up the boat to such bad service. Our insurance agent tried repeatedly to contact them with NO reply. The manager told us we could pick up the boat and he would stop the any service. Today we went to pick up the boat and were presented with a $200 bill. The work order it dated 04/14/2014 at 2:00 pm in the afternoon. This dated over three hours after I called and canceled the service. This is the worse boat dealer ever.

From the owner to the parts manager to the service manager and everyone in between, these guys are great and have taken care of me since day one. Would highly recommend them to anyone who is interested in getting on the water or needs something for their boat or PWC, they have you covered.

I scheduled an appointment on my boat for Wednesday August 3rd, 2016. The boat was dropped off the morning of the appointment at 7 am. I was told they would look at the issue and get back with me. I didnt get a call back until Monday the 8th. They informed me everything was fine, except, they didnt look at the main problem I was concerned with (a possible warn out bearing at the end of the shaft). The service rep told me he would have the technician look at it again and call me back. Today is August 11th and I still havent heard back from them. I just called them and told another service guy that I was really upset and disappointed in the service they were providing. He was very professional and apologetic. We will see if it goes better from here. I am also a business owner and I understand people get busy and things fall through the cracks, but a simple call from them would have gone a long ways to keep me informed and not get so angry.Update: Got a call back very quickly after I expressed my frustration. They found some minor issues but it appears to be corrected. I am much happier now that they responded so quickly. I initially gave them 1 star, but I bumped it up after they responded quickly.

Sam in the parts department is the best! I ordered straight through the Yamaha website and picked Complete Marine as my dealer since they are the closest. My part arrived damaged. I called and spoke to Sam who directed me in the right direction to get my issue resolved with Yamaha. After three days of the run around with Yamahas online ordering department (even getting hung up on!) I called Sam back to see if there was anything he could do to help me and he literally dropped everything and got me resolution in less than an hour. Thank you Sam! You have a customer for life!

Went in to order a part for my Mervury outboard. Sam, the parts manager, was friendly, helpful and very efficient. Part search, order and payment less than 5 minutes. Thanks, Sam.

I have been very happy with the service I have received here - after taking my Volvo Penta engine to three different dealers, I was out of pocket a few hundred dollars and still had no idea what was wrong with it. As a last ditch attempt I thought Id give Complete Marine a go and received a call later the same day - theyd diagnosed my problem, and it was easily fixed! I wish Id taken my engine here at the very start, wouldve saved myself some money and headaches.

They must be doing ok since they threw out a $500 order because they wouldnt invoice someone other than the person at the parts counter. I asked them to invoice my business partner and place the order and forward it to another address. They never invoiced him so the order was never placed. I called them up a few days later to check the status, they said they now wanted full cash to payment before they could place the order. I was in a different state at that point and it wouldnt be an option. It was clear that they didnt want to accommodate an order that was to be shipped to a different location.

Complete Marine is a excellent place to get your boat parts and get your boat I bought my boat there and my parts the parts department was great with me I appreciate it

Great service. Ive been a customer >17 years. Found hard to find parts.

Great customer service.

Staff is rude in person and even less helpful when u have to call the only great person working there was the parts guy very very knowledgeable and very courteous the rest of the staff should take lessons from parts guy there is plenty of marine places in town shy away from a horrible atmosphere where did respect and good business etiquette go 2 thumbs down

Excellent service, very friendly staff..

I have been dealing with complete for 15 years and they have always been very very helpful and generous, 5 star

Didnt stay long but the staff were courteous and helpful

Nice place to work respectful people and always trying to help

Went to look at boats. Everyone was friendly and let the boy climb on the boats.

Great place, I highly recommend!!!

Called to buy a boat today thats been on their market for awhile for pre qualification. I wont name any names. But the sales Representative just so happens to tell me that he just took down a deposit for the boat. Whatever dude. Not much of a sales Representative in my book. Poor salesmanship in my book equals poor service. Im a 25 year veteran trucker. I have the money for financing. But NOT for this establishment.

They offer the best customer service!!!

Dont waste your time here if your boat is not new enough for them they will turn you away.I called and asked if the would work on a old johnson 140 they said sure drove 50 miles and a guy said they dont work on anything that isnt worth anything he said my boat had no value stay way from this business

Excellent customer service. Simple as that.

They took over a month to service my yamaha sx230. Charged me more than double what they told me when I dropped off the boat. They were supposed to tighten my handles (didnt happen). They were supposed to replace the rubber mats throughout (they ordered the wrong color) I was so fed up with them at this point that I didnt trust them with my boat anymore. I have the receipt to prove they worked on my boat. Stay away!

Very knowledgeable and helpful staff !! First time customer . Will return .

Always responsive to customer needs, always smiling.

Humm dont know what this is

Theyre food was good.

Great Boats and Parts.

Quality of work and service excellent.

Poor customer service I got to go, I have a crowd here dont call this place and ask for any kind of help or expect to get any care in return.

We got off to rocky start, but the folks over at Complete Marine came through in the end. Thanks for sticking with it!

Very helpful

Get help! Lots of old new stock!

Two thumbs down, rude!

They charged me to cut off the prop lock when the key was in the glove compartment

Never been here

Friendly people small place.

Sam is amazing

Sam is 👍

A++++

Professional help 👍