Nick Falcon made the purchase of a beautiful certified BMW easy for a fair price. The management team was very fair with my trade. Finance, I forgot his name but provided BMW financing at a more than fair rate. Go get one!

Get this... just bought a 13 3 Series Coupe for $19G. Discovered one simple feature that didnt work (electric folding side mirrors) so went by to see if they would look at it. Salesman pushed the button a few times and then folded in by hand. Amazingly enough they still didnt work. He said there was no profit in the car to fix them. If it would have been newer then he would fix them. Then to completely go against what he just said, the salesman mentioned that it would be a simple fix if I took it somewhere else. If so simple, why not take care of it. I mentioned that it was told to me that this part of the car worked and was not broken when i bought it.. He then stated that if it would have been the next day it would be a different story. This purchase was made less than a month ago and I made note that this is not a feature used everyday and I now reported it right when I tried to use for the first time.Too many confusing messages and double talk to get out of standing behind what they sold me. Initial visit was ok and car overall is ok but this level of service seems unwitting for BMW even if my car is a 13. Careful of what they tell you and test follow up immediately on all aspects to make sure they dont screw you over on any minor topic.

Highly recommend Samuel shows us around like if we were family.

These guys are great! Super friendly, great selection of certified pre-owned BMWs, dream cars here for every budget and taste. So happy with their customer service and knowledge about the BMW it will make it so easy when I am ready to pull the trigger! If you are in the market, look no further.

Great customer service! Nick was excellent, outstanding, and exceptional! Not enough kudos to express how much he did to make this transaction happen. He made sure we were happy and the numbers were correct. I bought my car from Chapman and will continue to use Chapman Camelback in the future. THANK YOU SO MUCH NICK for helping us get into our car with no hiccups. If you need an awesome BMW... please GO SEE NICK at Chapman Camelback.

I cant say enough about how amazing my experience with Chapman on Camelback has been so far. I stopped by without an appointment and they were more than happy to move cars to get a car out of the showroom for me to test drive. My salesman Sammy Destefano was knowledgeable, friendly and low pressure. Will definitely be back soon to make my purchase!

Jeff in sales and Burnett the manager exemplified outstanding customer caring with me today. I would highly recommend to anyone looking for a nice certified pre-owned BMW to shop here. 👍😊👍

I recently ran into an engine situation with my BMW 550i. It was significant enough to cause us to pause and debate should I fix it or replace it. I loved that car, but it was decided to make a change. I wasnt wanting to buy another car so soon, but I decided to reach out to Chapman and see what my options were. Long story short, the help received from the staff at the Pre-Owned Center took a stressful situation and turned it into a good thing and put our minds at ease. Everyone from sales manager Tom Iles to Steve Zucker and Nick Falcon in sales and Burnett Newkirt in finance made for yet another pleasant car buying experience. We just purchased an incredible 535i. This is the third BMW weve purchased from Chapman, and it will not be the last. Thank you to everyone!

Kim is always knowledgeable and helpful, the best salesperson Ive ever met!

Extremely helpful and great customer service. Thank you Chapman BMW

We had a fantastic experience. Bought our car in two days. Drove off the lot in 4 hours. Robert Mills and his team were professional, courteous, and efficien. They gave us a good deal and it was a win win for both parties. We would highly recommend them.

Nick is extremely nice and made sure I felt comfortable. I did not make a purchase, but Im very impressed with the staff. Thank you.

Great customer service

The finance guy is rude and not friendly. I believe it’s just his personality and no amount of training can change that.He takes the joy out of buying a BMW it feels like doomIn the sales business especially with something like BMW they should have a top notch guy.Every one else there is wonderful and top notch from the managers to sales people, But it only takes one one to spoil everything.

2nd purchase at Chapman BMW Camelback but first used car experience. Michael C is a very nice salesman and also worked with one of the nicest F&I folks I have ever experienced. Overall a very good experience. In and out in about 2 hours.

Sammy is a great guy, he really gave exceptional customer service.Sammy was the guy I originally contacted, but when I came in he was with someone so I bought the car with someone else who was also nice.Sammy text message me and also followed up with me to make sure I was happy.Thanks Sammy

Didnt have the vehicle I inquirBout and just told me hell call if he gets something

Andy S. is my service advisor. He is always accomodating and well versed in BMW maintenance and operation. I have taken my 750 to Chapman for service for over two years and never experienced any issues. They always have a nice loaner ready for me, and my car is returned cleaner than when I drove in. Even though I live closer to another BMW dealership, I will continue to take my car to Chapman for service.

Tried to look at a car and negotiate a deal online. They listed it on their website and several other car places. Found that they were unable to find the car several times upon inquiry. Once they were able to get the car onto their lot in inventory they were not very quick to negotiate until the point where I had practically bought another one somewhere else.Probably would not recommend doing business here.

This was a first rate experience.... my sales person JC was incredibly knowledgable and kept an eye out for my perfect pre-owned X5 and Tom, the sales manager took care of a rather substantial issue with a smile on his face. This is a good place to do businesses.

Came here looking for 335i. Staff were helpful on getting cars history and info.

Helpful with no pressure selling. Great experience.

All talk. Spoke about hundreds of pre-owned cars. Wanted us to come inside and sit down. I explained Id rather walk the lot. He went in, checked my vague criteria, then came out with one match. It took us 3 minutes to walk the lot. Ya, some selection..

First class service from very knowledgeable and friendly staff. Very happy with the deal JC made us.

We just went in the talk about their electric cars and they were extremely helpful and friendly.

I bought used 550i with only 30k miles so called certified pre-ownedNothing but problems with the car in 9 monthsOil pan leak/needed new injectors /high pressure fuel pumps replacement and to get most of it done I had to use different dealer because they couldnt figure it outThey try to tell how much more the car is worth because it is certified but I think they just detail the car before reselling it - during first rain I also found out that my windshield wipers didn’t work so you know nothing gets checked since this one is so easy to check.Anyway 6 different loaner cars in 9 months so if you want to drive a loaner buy it hereJust found out that I need transmission replaced because its leaking 😢👎👎👎👎👎👎👎bmw

Cool and nice place! The sellers men are nice! I had a good experience!

Went to shop for a 3 series. Didnt have one in our price range on lot. They said Chandler had one. 45 minutes later was told the car had been sold the day before. Was a disappointing day.

Excellent customer services and Nick Fulton was very helpful

Nice people there

Got my car serviced . Service staff are friendly and knowledgeable.

I have purchased many cars in my life from when I started out in school with a VW to a Landrover to many BMWs. By far, BMW is the best car out there and Chapman BMW on Camelback is the best place to buy it. I bought my CPO 3 series there and yesterday traded it in for a new X3. Johhny Bost from the Chapman Internet Team helped me. He made it the most painless experience I ever had. He was professional, honest and actually listened to my needs and made it happen. I could not be happier and would always buy a BMW and only with Chapman BMW on Camelback. If you do buy a BMW, insist on Andy Sivek as the Service Advisor. Also an amazing customer service class act.

Low pressure sales! Nice bunch of sales people!

Sold a car that was already sold. SAVAS IS A LIAR

Not happy with two offers and price went up.

Great service.

Bmw

Good consumer services

Neat

Very professional

Took forever

The fastest purchase I have ever made in my life. Very good service