You forget what people say, you forget what people do, but you remember how they made you feel. We were in the market for a very specific, very hard to find Tesla Model X for our special needs son and his new service dog. We found it online at Sanderson Lincoln and we were bummed but not surprised to hear it had sold. A few days later, Bill called us to tell us the sale had fallen through and he called us first because of how much this car fit our needs. Bill and Adam went above and beyond to make the entire experience a good one. We truly feel like we didnt just come away with a great car and a great deal but also a great relationship with great people. If youre considering what dealership to work with, you wont regret going to Sanderson Lincoln!

Quick oil change and car wash took three hours without an appointment. Great service and very polite employees.

AWESOME!!! the best car buying experience weve ever had! Andy in internet sales was on point from start to finish. Zero pressure,great selection. I highly recommend this dealership!

Always Amazing! I have purchased 3 cars from this dealership, honest, easy to work with, and they make the actual process painless. In and out of there in no time!

Our salesperson, Carlton was very pleasant to work with. If we ever want another vehicle, we will buy from him. Thank you.

Very slow paced for anyones liking Im sure. Also place needs to be revamped. Nice people though.

A huge THANK YOU to the service department for assisting me in getting a new battery this morning!

We arrived here after previously going to a used car dealership and having a pretty off putting experience. We had Fiston as our sales rep who helped us and was so kind, patient and helpful throughout the whole process. He made sure to make sure we were comfortable throughout the questions and concerns we had and wasn’t pushy. I would definitely recommend anyone going to him to have a smooth shopping experience.

I have edited my original review of one star to five stars. After my first review, I was contacted by the GM Mr. Cox. I was asked what was the issue and could we still come to an agreement. After hearing our side to the event, and I believe reviewing it with his sales team, he did everything he could to make the deal happen with my senior parents. A change of salesmen moving forward, and Mr. Hampton was wonderful in handling of the finalization of the paperwork.A situation that could have ended very poorly, instead Sanderson Lincoln did all they could to make this auto deal and my senior parents very happy. A big thank you to GM Adam Cox, and Client Advisor Carlton Hampton.

Absolutely awful experience. Drove in to set up appointment for service on my car. I was informed it would be a two month wait. After the two month wait the lost my appointment and I had to wait another month for service. I was told three months prior that they would have my vehicle for at least two weeks. Three days before they picked it up it was still going to be a two week wait. They told me they only had one tech and it had to be in line. They would not just book it for when he was available. This car has a clear I ssue. I have owed 2 other Lincoln vehicle with the same engine. The loaner vehicle is a Lincoln somehow these vehicles are the broken cars but mine is fine since the computer says so. The transmission slips the other Lincoln’s do not so they must be broke but my car is fine. I was not notified that my car would be ready sooner then later so I filled the tank of the loaner since I have a long drive to work and they left me with only half a tank. They told me they would pick up loaner and deliver my car at my work before 4:30. When I leave. I had to get in touch with them to find out they wouldn’t be there until much later even though the text me saying they were on therir way before 4. I had to change to my home. It’s after 7. Still no car. I am being told that the transmission issue is due to not getting regular computer updates and that they have issues due to COVID. I can’t believe they really think I would buy that. I use to like Sanderson I guess their customer service model has changed. I would not recommend them at least until COVID is over

They are very courteous and explain everything they have done on your car. Tell you if you need anything done right away. Will help you with everything you need. Prices are bad.

Great service department in the Quick lube...

Sanderson Lincoln has been servicing my car for years. I trust them with my vehicle and know they will do good work for me and not recommend services I dont need. Their price is inline with what I would pay at any regular shop, except they have certified techs that specialize in my Ford. Any problems I have had they have made right for me. I will not get my car serviced anywhere else as long as I live in AZ. The level of customer care they provide is above and beyond. While my car is serviced they will give me a ride anywhere in the city and then come get me when its done.Milan is my service advisor and always does a great job. I dont know what they are paying him, but its not enough. I am very particular about my car and the level of customer service I expect is always white glove. Milan and his team have always gone above and beyond expectations. If you drive a Ford, Lincoln, or other Ford brand come here and see Milan. Tell him I sent you, hell take care of you and your family.

We purchased a used car on 3/6/21. This had to be one of the best car buying experiences we have ever had! From the time we arrived for the test drive to the signing of the papers we were taken care of by kind, professional personnel. Mike Gilbert the Sales Manager greeted us and then turned us over to their newest sales rep Bruce Keene(we were his first sale) who was very knowledgeable on both of the vehicles we drove. If he didnt know an answer he found someone who did. We never felt rushed or pressured. Our great experience ended with John McKellar the Business Manager to sign the papers. If you are ever in the market for a new or used car I would suggest you check out Sanderson and ask for Bruce Keene.

2nd service done on new MKC . Only three minor issues that were taken care of to owners satisfaction. Charles...service agent, nice guy. Car washed, solar shield applied. And...the best thing...they came and got the car, brought it back and left a new Corsair as a loaner. Way to go guys. Very pleased.

I have purchased several vehicles from Sanderson Lincoln over the years. Three years ago I would have probably given this place 5 stars.As of lately I have not been able to make a deal here. They are unwilling to negotiate on vehicles that I am interested in. All these vehicles have been 10 to 16 years old and are overpriced by $1500-2000 or more, based on research from three online book value websites. For example, 2004 Lincoln Towncar with less than 50k miles asking $12,000. I even asked to take one As Is without reconditioning [cosmetic stuff only]and was still declined. There was also an MKX that had extended paint damage but was selling as Outstanding condition prices. When asked if they were going to fix it or negotiate price, I was told it was an 11 year old vehicle and will have blemishes. Their negotiations end at $250-500 off asking.I will most likely be taking my business elsewhere.

What a great car buying experience! Nick was great. Found the perfect car for me in record time. He explained everything to me and never made me feel pressured. John in finance was so helpful as well. They let you know it is all about making it a great buying experience. I walked away feeling like I made the best decision in putting my trust in this team. I would 100% recommend Nick and the rest of the team at Sanderson Lincoln. Could not be more thrilled with my car!

Great job servicing my car. Warranty work was done fast and Charles was super friendly.

Fabulous dealer ship. Received the type of service one expects at this level.Awsome! Randy Slezak is an excellent person to ask for. When youre there to buy your next living room on wheels.Ask for him.Thank you.

I went to this dealership because they have the largest inventory of Lincoln’s in the west! I was very impressed with the outstanding attention I received from my Salesman Andy Broadman and his Sales Manager, Mike Gilbert. I wish all car shopping could be this smooth and enjoyable. Thank you Gentlemen!

Great Customer Service.

Got my car serviced the other day, was greeted by a young man named Conor, he and the whole team were very accommodating in getting my vehicle squared away.

I recently purchased a used 2016 explorer sport from sanderson lincoln and after trying to work with a couple other dealers I can say that sanderson lincoln was the best experience I could have asked for. Andy was great . He never pressured me . They got me a better interest rate than what I was approved for already. I also had a concern over a frayed seatbelt and they immediately ordered new ones no hassle what so ever . I will be returning next year to by a truck . Thank you guys for all yor help

Good selection of clean preownedLincolns. Salesperson was easy going, no pressure and stayed late so that we could take delivery of the car when it was most convenient for me during late afternoon. Excellent condition with super low miles on the MKZ I purchased at a fair price.

Excellent customer service and high level of integrity!!! My mother-in-law and father-in-law were seeking to acquire a CPO Lincoln MKZ, so I had contacted Sanderson Lincoln and was connected with David Woods. Over the phone, I had explained my in-laws dilemma with the current vehicles and budgetary requirements. Everything that was discussed and agreed upon over the phone was accurate when we met to complete the paperwork and acquisition of the vehicle. In fact, the whole process, including the walk-thru of vehicles features took 90 minutes. My mother-in-law and father-in-law were so happy with their car purchase experience, and they truly appreciate Davids level of integrity, due diligence and excellent customer service. David Woods truly gave us one of the best car purchasing experiences ever. If you are in the market for a Lincoln vehicle, please reach out to Sanderson Lincoln and David Woods.

Friendly and helpful with all you need. Highly Recommend!!

It was absolutely an incredible several hours with a very knowledgeable and capable Sanderson Lincoln Client Advisor.I was totally uneducated on LINCOLN MODELS and all the details for package options and vehicles systems functions.After being with a fine young man there whom assisted me and my learnings. I honestly now understand Lincoln models and details for package options and vehicles systems functions. Where and how each vehicles controls are and how work.Bravo! Bravo! Professional Excellence.... BEST GIVEN AND APPRECIATED COMPLETELYTHANK YOU.... SANDERSON LINCOLN OF PHOENIX and Corwyn Geiger

I recently purchased a vehicle from this Dealership. I have owned Lexus vehicles for years, and am used to a high level of service. These Gentlemen definitely impressed me!Randy Slezak, Duane Dykstra and John McKellar were a true pleasure to work with.

We had a few minor issues and as soon as it was brought to their attention via review they responded and called multiple times to address and fix the situation! Very surprised and pleased with their response! They really do care about the customer and go out of their way to make sure not only buying a car but every interaction after is a great one. Definitely recommend this dealer! 😌

Sanderson Lincoln has parts that I cant get elsewhere. The team there is so helpful and have no problem taking the time to explain everything.

They are so friendly and everything is done clean and complete Just love the atmosphere I give them a 5 star

It was a pleasant experience with a little warranty work. In & out quickly with their fast lane service (didnt even get to finish watching the end of the tv program in the comfy waiting)🙂

I LOVE MY EXPERIENCES HERE, ALWAYS POSITIVE AND GREAT SERVICE EXPERIENCES

Fantastic experience at Sanderson Lincoln with service department. 4 particular employees went above and beyond and exceeded my high expectations. Highly recommend the Quick Lane for oil changes, etc. This department is well run. High Praise for Ken, Jake, John and the 2 employees who saved my day!

I had fallen in front and an employee helped me out I was so embarrassed but thanks to her for bringing me water and some first aid ❤️

This dealership definitely knows how to take care of you. The level of care and knowledge of their products help you to make a well informed buying decision. These guys have always treated me as a valued customer and found ways to make us feel special. If you want a no BS car buying experience that will focus more on you than the dealership, come see Patrick!

Nice people. I was treated exceptionally well. Beautiful showroom, grand selection of classy and elegant Lincolns.

Great service department. Didn’t have a big selection of Continentals so I ended up buying from a different dealership to get the one I wanted but they have been great servicing it and addressing any concerns about the vehicle.

We just purchased a new car from Sanderson Lincoln and it was the best car buying experience I have ever had. Andy Broadman took first class care of us from beginning to end. He got back to my initial inquiry right away and jumped on finding whatever inventory they had that could meet our needs. Andy helped us minimize the risk of being exposed to coronavirus by bringing the car out to our home to test drive, and a few days later delivering the car, picking up our trade-in, and doing all the paperwork at our home as well. They gave us a generous trade in value and - get this - AFTER we had agreed on the price Andy texted me that he found another $1,000 incentive that lowered the price even more! Now thats integrity. Im so impressed.

4 hours from start to (not) finishing to be told the car was being sold to someone else. Sales associate was was nice but in the end pretty bad customer experience.

Dave Horton is a credit to his profession. Best car buying experience of my life

Best in class dealership with outstanding customer service and selection of vehicles! Its been my choice for over 25 years!

Great place to buy a car. The people are all very friendly and Nick Wilson really went above and beyond. The entire experience was better than expected and quicker than expected as well. I imagine all the salespeople are good at Sanderson Lincoln, but I would certainly recommend Nick, he is very knowledgeable and patient.

Great service always 👌 👏 👍

Great service.

Simply the best in the West. Quick Lane Service is a great value.

Excellent customer service, good turnaround times, do their best to keep repair costs very reasonable.

The service was outstanding and the work was done perfectly -- including a superb car wash!

Always quick friendly and professional.Tom cartwright and Jake from the quick lane are always a delight.

Great service. Lost cell phone and young man reset new one to my Lincoln in minutes.

Get my suv service here

We had a great sales experience here with Pat and service experience with Milan. On the sales side, Pat was patient and dealt with us pleasantly (we were not easy to work with). He walked us around the lot during the less than pleasant summer and answered every question we had about ever car. Milan has made our couple service trips seamless. He was able to get us seen, in a loan car, and back on our way quickly.

The service and prompt and polite attention I get from Mr. Bueller in the service dept is hands down the best dealership experience Ive ever had.

I just dropped off toys for tots,but it looked like they really take care of their customers that I saw.alittle to rich for my blood.

Jake is the service manager at Sanderson Lincoln Quick Lane and he does a awesome job - friendly, courteous and efficient. Try the service and see for yourself!

Awesome Inventory, Sales Staff were Great. Will buy there Again.

I recently moved to the area and have had my Lincoln into Sanderson twice now for an oil change. Milan was my service advisor for both visits. His customer service is amazing. Hes a very nice guy, straight shooter and truly acts as though hes glad youre there and youre his most important priority for the time you interact. He has earned Sanderson my loyal business and I hope is recognized appropriately.

Andy and Jim here were fantastic. We had some micommunication at first on price but they did everything possible to get us to the price we intended. We got a great deal on a vehicle we really like. They made us feel at home and were never too pushy. I really appreciate how they notice their veterans. They even give you a coin. Veterans know what these are and I thought that was really cool. Also even after they already had a deal with a low enough interest rate (which we already accepted the offer) they still got us a better interest rate from another bank while we were on our way to sign papers. They could have left it there but still got us better deal. Would I buy another vehicle here or recommend a friend? Hell yeah!

Fantastic Service, Personal attention to my 2014 F-150. I will never go anywhere else to have my truck Serviced.

Had a great experience purchasing a used vehicle from this dealership. Eddie K. with Internet Sales truly did a great job; courteous and professional. All information requested was provided immediately, the online posting of the vehicle was detailed; unlike my experience with other dealerships. I think their pricing was fair and finalizing was very civilized. Happy with my out of state purchase and would recommend this dealership.

Had a great experience purchasing a used Ford Explorer here. I drove from 40+ miles away on multiple occasions to deal with this team directly.DeVarrio is the Internet Sales Director and he did a superb job in aligning everything to get the deal done. He would even email me when he was on vacation to ensure I was taken care of properly.The finance team was also amazing and very easy to work with.I would highly recommend this dealership to anyone for any of their car needs.

I am not a kind of fan of car dealers. In fact its been 10 years since I stepped into a dealership. I can tell you my experience with EddieK was far the best I have had other then a friend who was a GM at a dealership back in Virginia. Eddie and I had agreed on the deal and it was a go with no hidden costs or surprises. My bride of 40 years and I went in and he had the car filled up and ready to go. Very smooth and a good trade and buy from Sanderson. A very comfortable atmosphere all around from the Business manager to the guard at the gate of the lot.

Excellent place to get your Ford worked on! The guys in quick lube Rock, keep up the good work appreciate you all. Thank you

I was pleasantly surprised with my experience at this dealership. I had been looking for a new used car for approaching one year already and this was the only place where I actually didnt feel like I was getting ripped off. When I asked the sales manager if I could go home, sleep on it, talk to my boyfriend about making such a big purchase, and making sure this would be a good fit, instead of pressuring me to close the deal right away- he completely respected my decision, gave me paperwork to show my boyfriend, and allowed me to thoroughly think things through. I ended up purchasing a vehicle from them and I will definitely recommend them if I know someone is in the market for a different vehicle. Thank you for making me feel as comfortable as I could be with my purchase!

I wasnt planning on buying a car but due to an accident I had to get one right away. I worked with Randy. He was great, informative, and so helpful. This was not a dealer full of vultures looking for prey but people there to help. Im so excited about the car I got and the deal was amazing as well. I am so thankful f for the amazing service I got here!

Tom C. is the best Service Advisor ever. He helps to ensure my truck is running at top performance at all times. I appreciate all he does for me.

We recently had work completed by Sanderson Lincoln. David Buhler, our service advisor, was excellent. So polite and professional. He kept us thoroughly informed on the status of our vehicle each day. We Would highly recommend this dealership for your service needs on any ford. Customer service appears to be of the utmost importance to them, and we appreciate, as would anyone, this quality in a company / business.Thank you,Cole Arigoni

Jake and the staff in the quick lane department did a great job diagnosing the problem with my truck. Two other Ford dealerships could not even find the issue. Thanks guys I appreciate your hard work.

A great place--trustworthy--I highly recommend. My sales manager was Andy B.

I worked with Clay Kling and it was the absolute best car buying experience I have ever had. Car buying is typically an unpleasant process but with Clay and his team at Sanderson Lincoln, it was actually pleasant and fun. Professional, courteous, straight talk, yet personal and caring. After we move out if state I may just come back to AZ to buy my next car and choose Sanderson Lincoln. It was that good!!!

Purchasing my 2007 Navigator was the best experience that I have ever had buying a car through a dealership. I was most impressed with the professionalism and style of my Client Advisor Dave Horton from the time that I made the phone call to inquire about my Lincoln Navigator through, ultimately, the purchase of the vehicle. Dave has a true gift of being customer-centered that I never felt like I was being sold a car but rather having someone help me to understand and fill my needs for the situation that I explained to him. Dave explained to me about the Sanderson Family and the honest way they conduct business, the Lincoln Motor Company itself, and the quality products they make and stand behind. I can honestly say that everything he said to win my trust is completely true. From the Sales Team through the Finance Department, and through the Service Department, everyone has treated me and my purchase with more of an attitude of relationship than a numbered guest. This is my first Lincoln that I have ever owned and I have always heard good things about the cars themselves. However, you all have taken this to the next level, way beyond my wildest expectations, and have made my family as important as your own.Dave has been persistent in following up with my purchase, ensuring that I am happy with my purchase, and to find out if I needed any further assistance has proven to me that everything he claimed about the Sanderson Family is legitimate.I have already begun sharing my story with all of my friends, family and coworkers and expressing my thanks to the Sanderson Lincoln Team for all you have done.

Excellent service as usual.

This was one of the best car buying experiences we have ever had. Andy Broadman and the Sanderson Lincoln team made this a truly great car buying experience, and we purchased two beautiful used Lincolns at a great price. They worked through our unique situation, thoroughly explained everything to us prior to the sale, and worked with us on all the options we wanted. We couldnt be happier - thank you Sanderson Lincoln!

Beautiful dealership with awesome cars. The sales staff is friendly but not pushy.

They took good care of my lincoln

Excellent dealership great people working there

After weeks of shopping for the right car I decided to stop at Sanderson Lincoln. I walked in on Friday March 22 about 5:20 knowing I was going to buy a car as I prepared to do so and left with a new (used) car by 8pm. I worked with the sales person, Duane, who really was the best car salesman Ive ever worked with. Not one time did he use the line what is it going to take to get you into this car today like most car sales people do. Duane was not trying to push any decision on me and really just helped me understand the process of buying with Sanderson Lincoln, walked me through every option available from financing at different rates/money down, and laid everything out so there was no gray area. Duane helped lead me to my decision without pushing a decision on me. The process was VERY easy. I highly suggested asking for Duane if youre shopping cars at Sanderson Lincoln.

Beautiful dealership with the most incredibly friendly people working there. Low pressure atmosphere. Very knowledgeable and eager to provide great service. Our car buying experience was superb.

Our sales person was great. His name is Dave Horton. Were very upset with the person behind the curtain. Never stopped to visit with us and tried to low-ball us. We thought those days were over in the auto industry. We heard that Cadillac was trying to recruit Lincoln owners. We hate to say goodbye to Lincoln but if they dont hold their value any better than what we saw today we just might have to reconsider. I cant in good faith recommend this type of deal making. No stars. Have to give one to post.

I was very nice! Employees there helped a lot and took care of my aunts car. Thanks Lincoln!

The service is professional and thorough. Questions? They have the answer.

I have never been to a more professional polite dealership. They gave us a good deal and they are delivering our new car to our home. I would recommend them highly and I cant say that about any dealerships, scott bauer in mesa az.

Was in the market for a new luxury vehicle. Our sales representative Steve was incredibly accommodating and patient as we explored the market. We ultimately selected and purchased a vehicle from them at a great value.

100% will not recommend this dealership to anyone. The sales man and finance guy lied. Forced me to sign credit report papers to see my credit even after telling them and showing them my 100% pre approval from my credit union and telling them I dont want them to run my credit or shop my around loan around. Well they did anyway and now my credit is getting hit like crazy and Im getting tons of bank paperwork from lenders sent to me.

These guys service my ford truck great service I normally get a oil change their they balance and rotate my tires was my truck check the whole vehicle out and let ne know if anything id is going bad while i sit and eat their donuts with a cup of coffee. most of the time my bill is like 45 dollars very kool

Have been checking cars here for over a year. Steve was my contact there. Told him what I was looking for and price. He found it. No pressure. Love this dealership. Got to leave there feeling like they really cared.

Very pleased with the hospitality and pleasure doing business with

Great people and awesome service!

We couldnt have been happier with our car buying experience at Sanderson Lincoln. Our salesman, Carlton, was great. Thank you Sanderson Lincoln!

They go above and beyond

Very satisfied

Half the people do not wear masks and that includes employees.

John and Jake are wonderful and very easy to talk and help you and take care of you very well everyone makes you feel like you are family and will get stuff done ☺😀💝

The customer service is bad. No the worst.. I will never call back.

Great service, very friendly employees and great pricing.

Great dealership with folks who are looking to take care of you from buying and selling process to service department. You should definitely check them out if youre shopping for a car or need service.

Great service advisors,nice environment, everyone has a smile

Nice place...good people. EZ transaction. New Car. What else can you ask for. Try them!!

Rebecca Lombardo and Adam Cox are upstanding Managers. I would highly recommend anyone to do business with them. They are not high pressure and do the utmost to please the customer. Thank you so much for all you did for me!!!

Service department is ok with some glitches. Sales is very good. Everyone is polit and attentive.