We had One Source do our entire custom new build home floors, tile and carpet in 2015. We had multiple issues with wood floor and carpet installation that required tear out and re-installations. By far the worst was the tile installation. There multiple bathrooms with uneven tile that required tear out and reinstallation. In our sons bathroom the transition from the carpet to the tile was so off that it had to be redone. There was a leak in his shower that was supposedly repaired. Now, because of incorrect installation of the waterproofing, the tiles have lifted and the entire shower needs to be redone. Our builder is eating the cost of the repair as One Source will not stand behind their work. Overall it has been a terrible experience and has required a company with true expertise to fix the mess that One Source left.
One Source has been a dream to work with! They have wonderful selections at prices that are impossible to beat. I was so fortunate to work with Monique because she was super knowledgable about all the product lines and she went above and beyond to make sure every detail was taken care of for me and my client. The installer Paublo was also incredible and worked so efficiently! I cant wait to work with the team at One Source again. They really made the entire process seamless.
One Source installed hardwood floors in our home and we are really happy with the service. Their team helped us pick out a really nice look for our home, and their installation team put the floors in quickly and with zero issues. Plan to use again. Highly recommend Brandon and his team.