I worked with Steven and he was honest, friendly, and professional. Although the car buying process is never easy or quick, he did the best he could to make sure things ran smoothly and updated me on the process every step of the way. Once I got into my car he even made sure everything was set up like Bluetooth and such before I pulled off! Cissy (finance) was amazing and I feel I really connected with her on a personal level. What a pleasure to do business with a honest group of people. Thank you Cochran Kia for making my first big purchase a success!

Horrible experience! Checked first thing this morning about a vehicle. Wasn’t told that it looked like it had been in a demo derby and drove over 2 hours to find that the car had scrapes and dents all over it! I have never seen anything like it! Grill is cracked and broken also. These people owe me 3 hours of my life back and gas money. Very deceptive! Hope this review helps others steer clear of this place.

My boyfriend and I both recently went to Kia looking to each by a car. Jeff Johnson was unbelievable! He took time to sit down and find us both what we were looking for (not an easy job). He was to the point and the price was straight forward not like other dealerships we visited. I cant say enough about what a great experience I had when I expected it to be stressful. Jeff is definitely the best!

Had a great experience here. The buying process was outstanding. They have a really robust personalized offer app that made it super easy to check out deals on different vehicles against my trade-in. All of the pricing/financial info was accurate start to finish and they focused on the specific deals I was most interested in rather than trying to push me to a more expensive vehicle. The staff worked very quickly and we went from test-drive to completed purchase basically in one business day.

Disappointing!Service Manager Joe dont return your calls always goes to voicemail.Dont call you when your part comes in, I has to call them.When they did you my thermostat housing on wasnt connected properly has to have it towed back to the Cochran Kia Robinson, once I got in contact with Joe he said Ill call you and let you know what is wrong and when it was repaired.Never heard from him.Never again.

Seen a suv I wanted. Sadly I didnt get it. Timing wasnt right

We had a great experience with this dealership.Justin Rowan and Brandon Schleicher were especially helpful and accommodating to our needs. They were professional, friendly and very efficient. We love our new Acadia and are so grateful that our time spent finding it was pleasant and stress free! Highly recommend!!

My tire pressure light was on. I stopped at #1 Cochran in Robinson around 2 p.m. on a Saturday. They took my car right in, figured out what was wrong and had me quickly on my way. Just more great service from #1 Cochran!

You have to go see Steve in sales if you want a car. No pressure, honest and. Best trade in values around. Tell him Vicki mcQuillan referred you please

Just called to see if a car was in stock and the sales rep was short and sounded grumpy. Not a good way to entice a potential future customer to buy from them.

Leased two cars from here, always treated me fairly & honestly. Both sales & finance are great. Ron (sales) and Cissy (finance) are like friends, and are very trustworthy. Very good dealership.

I would like to start by saying I did purchase from Cochran Kia and I love my Kia Carnival. It’s beautiful and I’d highly recommend a Kia for anyone. That being said Cochran Kia is not the place to buy that vehicle. This dealership is terribly unprofessional, unorganized, and the worst car buying experience I’ve ever been apart of. They consistently messed up paperwork. They over charged for fees and warranties. They never finished paperwork when they said they would. They said they would pay off my trade in and didn’t. After calling about the end balance nothing was done. I had to send in a payment to cover the rest. It took two revisions to get my vehicle registration done because paperwork wasn’t done correctly. Just a total mess. And you have to call and call and call to stay on top of them otherwise what you need done will not be done. If you are prepared for that then yes, buy Cochran. If not, I highly do not recommend. Nobody deserves the stress I went through. AND Not so much as a discount or credit for all the inconveniences. If I could give them 0 stars I would but 1 is the lowest allowed. Buy your Kia elsewhere!

Received great service. Had to have new engine, starter and recall done after being towed. Was thorough and timely. Zero dollars out of pocket and rental car was covered.

Went in for an oil change and tire rotation. They got it done in just under the 1.5 hours the estimated and that included a car wash. Really smooth.

The service department is fantastic!! I was met with friendly professionals who genuinely were concerned about my situation. Rob was wonderful to work with and explained everything I needed to know and why! My repair was made quickly and efficiently. And the bonus pick up/drop off service they provide is truly appreciated and the driver, Terry was a terrific driver and offered great conversation. Ill be returning to this dealership for all my KIA needs!!

Very good sales and service facilities

Everyone there is super friendly, kind, and extremely helpful! They took the time to thoroughly inspect my car and resolved all issues with my brakes! Wonderful service and an even better team! Thank you so much!!

Joe head service manager at 1 Cochran Kia of Robinson is professional, polite and does his job well! My situation was a very difficult one. I am not gonna go in detail about it. I just want this review to highlight how happy I am Joe worked on my car!The best thing Joe did, in my opinion, was call me. Joe head service manager is a professional and cares about doing the right thing for the customer.

I am highly recommending the #1 Cochran Dealership in Robinson Pa. From their vehicle inventory (new and used) to fit every buyers needs to their staff who has excellent customer service and great personalities!On Day 1 I went in to trade my vehicle with high hopes to drive off the lot with another. I was so indecisive and nervous about making the right decision, 5hrs later I ended up leaving without one. But being able to test drive the vehicles on your own and getting the car fax helped me narrow down my search big time!Long story short I came back the next week and ended up sealing the deal ! I went from a car to a SUV to better fit my needs and not kill my pockets ! Well worth the drive back to your place!Thank you Soo much to “Giddy” at Kia you are an amazing salesman with excellent customer service and go above and beyond to help customers you come in contact with! You will definitely go far in this business! Also to “Scrappy” at GMC your very knowledgeable about your brand of cars! I like a person who knows what they are talking about and keeping things 100 good and bad!! John at Lot 1 for helping me seal the deal and being a great salesman!All of you guys are awesome and appreciated!! A+++

Quick, friendly service and honest. I had an issue with the car I bought but they made it right.I went to purchase a pre-owned 2016 Honda Odyssey I found on Carfax. When I arrived, I was approached by a friendly salesman who got me in for a test drive quick and easy. (Due to COVID-19, you go by yourself). I was happy with it and got the paperwork underway. The whole process took a few hours. I was offered an extended warranty in the sales office (which I declined). He wasnt too pushy about the warranty as I had expected. #1 Cochran makes buying a vehicle a smooth, stress free process.The vehicle I bought had been on the lot since Christmas. When I got it home, the battery died. I purchased a new one and contacted the salesman Jeff. He responded quickly. Monday morning Jeff told me just send them the receipt and they would cut me a check. I am very satisfied with how they handled it.They have a Clearly Better Car Buying price model where the price is set at a market value based on sales data. There was no back and forth dog and pony show to haggle a price. I preferred it that way.I recommend #1 Cochran. They have good prices, are professional and honest.

Two different experiences dealing with this location. Two sales people were extremely nice and friendly to work with when dealing with a family member’s automobile from this dealership. Then, I came across an individual in a different department that lacked the grace and compassion of a human being. Makes me think twice about doing business at this dealership again. UPDATE: Kia Customer Support wanted me to send them an email to their customer support team. It has been over a week and I have not received any correspondence from them. Their reply to my comment on Google Review was simply to save face and had no intentions of contacting me.

Dropped of my Kia for an oil change. They offer a shuttle service to and from. Friendly driver. The staff is courteous and accommodating.

Really liked working with this dealership. All the salesman & managers I talked to & worked with were very personable. Worked out my deal with Steven on a brand new Kia Sorento. He was honest & upfront with me & gave me multiple avenues I could take when it came down to securing my deal. I also worked with Mike & Craig on my deal, they went above & beyond to get me in a better position on my loan. All three guys worked to find me the best financing option & even got my interest rate lowered more than I expected. Craig even got me a great deal on a warranty. I’ve never financed a car before so I was nervous about the whole thing but these guys made me feel so comfortable about the decision I made. I would highly recommend checking them out. I came from Cleveland, Ohio just to work with this dealership. No wonder why they are the #1 dealership in Pittsburgh. If you’re going here ask for Steven

As the guy at the dealership said to us, making the second biggest purchase of your life should be a fun and positive experience. We bought a car and the very same day the engine light came on. They sold us a lemon. The engine shakes and overheats. Within a week and Im already at the shop. Im sure the new vehicles are fine. But dont buy new from here. We will never set foot on their property again and they will never see our business again. This was simply wrong.

I started my car shopping experience online. When we arrived at the dealership to test drive Ron was very nice and showed us the car. The didnt start the financial paperwork even though I had submitted everything online prior to my arrival. After waiting for a while, Ron sent us on our way saying he would call, but he didnt. I called and left a message with no reply. I would recommend Jim Shorkey Kia. They actually scheduled my appointment with me, confirmed it, were prepared for me when I got there, had my financial information ready. I have received more for my trade and was able to upgrade to a better model. Go to Jim Shorkey instead.

I do not recommend this dealership at all! I went there Saturday and test drove a 2022 Kia Carnival. Numbers were ran and they weren’t where I wanted them. I asked numerous times if there was a way to just get the numbers down a little lower. I left but ended up calling back. Sunday (dealership is closed) I emailed the guy I was working with at the dealership saying I would take it. Monday, he reached out to me saying he could extend the months and my payment would be lower. I agreed, completed the credit application and started my purchase. A few minutes after I completed all my paperwork, I got a text saying I now had to wait because another couple was interested. I ALREADY HAD MY PAPERWORK COMPLETE AND READY TO PURCHASE. Mind you, I would have purchased it Saturday while at the dealership if I was told about extending the months but I wasn’t told I had that option. So I waited 3 hours and just got a text saying “sorry but the other couple is buying the vehicle”.

I wasted four days waiting for the answer from they office to get car laon, they did not even call me back. guys don waste your time, really they dont care about customers. I would give 0 star, if could, I had awful experience, never again.And I dont need customer team call me after.

Excellent service and staff. Best experience ever buying a car. Easy and quick process. All sales team is very helpful.100 recommended!!!

Ron and his team were amazing! This is the 1st car I have purchased in awhile and they made my experience so easy and professional!!! I will be referring all my friends and will always go back to this dealership!!!

Would have liked a sticker informing me when my next change is

Just purchased a new vehicle and was very pleased with the service I received. The staff was extremely friendly and helpful. They made my car buying process as easy and smooth as possible. Highly recommend. Thanks Jeff for helping me purchase my new car! Also the woman working behind the scenes and her name is escaping me right now but she was amazing!

Paul in service was fantastic. I honestly didn’t want to take my Kia Soul to Cochran for recall service after having a couple of really bad experiences in the past (about 10 years ago) with a prior service manager. Paul was very upbeat, friendly, explained everything to me and told me to give him a call if there were any questions or if I needed anything in the future. I definitely will choose this location in the future for and service needed.

Only reason I leave a star there not an option for zero Starz terrible place advertises cars that dont exist isnt that the legal term false advertisement

Not one to leave a bad review but, came here for a car was told I wasn’t approved unless I put $6,000 down. Tried working with the staff and no one wanted to make a deal. So I went to Jim shorkey Kia in Wexford, finds out they did a dealer trade with the vehicle I test drove (which I’m assuming is why they didn’t keep communication). Moral of the story go to Jim shorkey, left the lot in the car I test drove here for $3,000 cheaper and $80 less a month.

#1 Cochran Kia is highly recommended! Driving the 30mins was well worth it to keep my vehicle running smooth. I went there for a check engine light to be resolved to find out there were other things wrong with my vehicle. the techs went above and beyond to fix those things. Before starting they came to let me know what the problems were and what it would cost me. Again.. I highly recommend.

Really unprofessional. Drove over an hour to see a Ford Explorer which I was preapproved for. Someone was else was looking at it when we got there. Was told first come first serve. Which I understand. It was close to close when we finally got to test drive the car. Asked to take it over night to get a more feel for it instead of the 5 minute drive. I was told not a problem. I was in the car ready to leave waiting on them to bring me the paperwork and Paul comes out and tells me that I can’t take the car unless I buy it. That someone else was coming from Kentucky to see it. Apparently the first come first serve only applies to certain people.I was going to buy the Car but left because of the way Paul treated us. Then the sales guy called me after we left and said the reason was my insurance not being in my name. So who knows what the issue was but I’m glad I walked. I’ll never deal with that dealership again.

Very helpful. Call back checked. Got free car wash.Thanks.

I found a car on autotrader that I was interested in. I emailed the dealership and the employee Kaylee said she would help me. We emailed for some days and I told her I was interested in test driving the car and wanted to purchase it the same week. Then days went by and she never got back to me about the car. I had to go back on the website to learn that it had been sold already. My issue was that she never emailed me about the car being sold. She also never got in touch with me if I was interested in another car at the dealership. But its ok because I took my money straight to #1 Cochran in Monroeville and got me an even better car. Then I got emails from her 2 weeks later about me being interested in other cars. Her service was bad and would not recommend.

AWFUL SERVICE. My car was taken there on Thursday May 13th. I got an e-mail confirming my appointment for Friday the 14th for it to be looked at.It is now Monday May 17th. I’ve called numerous times saying I would get a call back about what is wrong with my car (which the other shop I took it to has verified that it is an engine failure - apparently Kia is known for this. Which I also have a settlement letter for, which I guess I will have to fill out now, too). I have not yet received a call. So I figured I’d stop in today and ask in person if there is an update - apparently my car hasn’t even been looked at yet, even though the guy said it would be looked at 3 days ago and that I would receive a call that day. Today, they told me IN PERSON, that my car would be looked at today and someone would call me. That didn’t happen either.Now this wouldn’t be a HUGE issue if I did need to get to work! I should not be paying for my rental out of pocket when this is Kias fault with an engine failure - which I suppose they are taking their good ole time since it’s under warranty. I paid for a rental for four days assuming they’d get back to me and have me in a rental that they should be covering - I had to take mine back today and now unfortunately rentals are now sold out everywhere. So now I have to take off of work because Kai is awful at customer service as well as communication.I will never buy from this place again.

Excellent service. My car was checked and repaired the same day. I am very satisfied.

**UPDATE** So after getting in contact with the general manager, Mike, who has worked extremely hard to correct and rectify the previous horrible situation.. we ended up getting our Telluride from here. Mike was absolutely amazing and really seemed to car about myself as a customer. We actually picked our car up Monday. Mike was off that day, but he hooked us up with Brian, who also was absolutely AMAZING! He truly took the time to thoroughly explain our new cars ever detail and button! I will say I am very please with how Mike handled everything and turned our bad experience into a good one! Thank you again Mike!Honestly if I could give them zero stars I would! Im not one to write bad reviews, but Im hoping I can save someone from making the same mistake I did in choosing this dealership!!! Hands down this is THE WORST dealership I have ever encountered! I should have realized from the moment I walked in the door this wouldnt be a positive experience! From the beginning it seemed like we were a nousent to them! I went in to order a brand new vehicle. After sitting down with a salesman (Ron), we explained what we wanted, the ideal budget we had, etc. During the whole process he didnt seem happy to serve us, but I thought maybe he was just having a bad day. We built the vehicle, got it to what we wanted and that fit our budget. We ordered the vehicle with the understanding it would 3-6mths before the vehicle ARRIVED TO THE LOT, hated that but was willing to wait for my perfect new car. A month later and havent heard from the salesman (just to check in or even assure us it was ordered), so I had a gut feeling something was wrong and started calling to speak with him (Ron) with ZERO calls returned. For 2 weeks I called and finally talked to an assistant sales manager, Jay because no one else at this dealership would return my calls. Jay was the absolute most unpleasant, rude, and unprofessional person Ive dealt with. Unwilling to listen to a word I had to say. Longer story short, my vehicle WAS NOT EVEN ORDERED yet! I had to just wait 3-6mths for them to even put my order into Kia and then wait for them to build and ship it. So here I am thinking I was a month into Kia making my vehicle, when in reality the DEALERSHIP DID NOT EVEN PUT MY ORDER IN YET!!!!!!!!!!! None of this was communicated with us at all. We were told it would be sent in on Saturday April 17th to KIA to begin building and from there 3-6mth to build and send to the dealership. To say Im beyond livid is an understatement! So after speaking with Jay, he explained my order MIGHT be sent in next month (June) or quite possibly the next 2mths (July or August) and by that time it would more than likely be a 2022 (more money and out of our budget), which we did not agree to. Ive never been so disrespected by supposive professional business. Please, please, please do yourself a favor and stay far away from this dealership!

Brain was super friendly and very attentive, I drove 3 hours to buy my car and it was well worth it. He made my first purchase a breeze. I’m thrilled with my new car and the service that was provided.

Make sure you call EARLY if you drop your car off the night before for service. They won’t start working on until you call. This has happened the past two times we dropped off for service appointments.

Bought a 2014 Kia Optima used with 65k on it thought it was a great deal until 105 days later or just 15days after the dealer warranty went away my engine started knocking after regular driving. Don’t buy used cars of them they sell lemons.

I am very satisfied with the service i received at this dealership. I went in to buy a vehicle and had four in mind. I asked to test drive all of them. Quinn assisted me with my test drives, explained the clearly better car buying experience, and made sure I knew how to use all of the features in my new kia sportage. Thanks for your patience and great customer service. I know I will be back again for service or sales in the future.

Said hour n half for the appt. We were there three hours. Thats rediculous

Steven, Brian, and Craig were all great to work with. Couldnt be happier with my service when purchasing my vehicle.

Purchased a new 2021 Kia K5 with Steven. I have never experienced such great customer service, up front and competitive pricing, and non-pushy sales tactics in my life. If going here, ask for Steven and enjoy your buying experience!

Okay, I give the employees a five star review. They did their jobs well. I give the advertisement people a bad review. They say this is the price you will pay, but add another $900 to it for tags etc. That makes me mad, but I can say the sales rep did his job

I purchased 2 cars here and a car warranty. When my car needed roadside assistance I needed to use my car warranty. However, I found out the paperwork had been filled out incorrectly and I was sold a car warranty on a car I havent owned for 5 years. They just pulled my records and filled in the information for the wrong car when I bought the warranty in July.For 2 weeks I have been calling managers, operators, and the finance department and no one will return my voicemails. I feel cheated for being sold a warranty on a car I dont own when I specifically wanted a warranty on the car I own. I feel cheated for them not even trying to fix this as the warranty company says the dealership must sort this out.

Always a great experience,& cody is always so kind!

Service that goes above and beyond!Out of the blue the engine in my 2013 kia optima failed. It had never made a noise and suddenly.im stranded on the highway with my baby. While calling to get a service recipt so that i could prove no neglect had taken place they informed me my car- that i purchased else where- had a life time warranty. I went from needing to pay $5000 to $0 with a rental car included. I know where my next car purchase will come from.

If I could give negative stars I would. This place has HORRIBLE customer service. I’ve had paperwork done incorrectly TWICE to which I had to make an extra trip to the dealership to sign new paperwork. I also had collection agencies call me stating I did not pay my car payment due to the incorrect paperwork when I never received a statement for my car. Most recently, my brand new 2021 Seltos that I had for less than a month needed a new transmission and they refused to give me a new vehicle or even a loaner car until my car was done being worked on. I will never sign for another car from KIA again.

Sales will promise you everything.Service will disappoint you.

Got oil change all great

Get my Kia Sorrento maintenance here. Quick and efficient. Great staff. Nice waiting area.

Great experience and the staff was awesome!!

Very nice and extremely efficient. Oil change was done without push for additional services, which was appreciated. The vehicle did not need anything as it was purchased CPO 1,500 miles ago, so it was a good test for honesty, which they passed. I will take my KIA to them for continued service, and will be pleased to have the next milestone mantience performed here. As Rob says Go 1 better.

I am always happy with the service I get here. They treat you like a person and dont think because youre a woman you dont know what youre talking about. I hope they never change.

We have gone to this dealership twice and both times left very unsatisfied. The first time the salesman told us he couldn’t show us a car because they had snow on them even though it was almost noon on a Saturday. We left and bought a new Sportage at another dealership . Tonight we stopped wanting to purchase a k5 or Seltos. We walked in and the first salesman couldn’t be bothered to even stand up and greet us. Finally another salesman came out and very reluctantly talked to us. Instead of showing us the cars like we asked he pulled them up in an iPad and showed us the car and our payment options. Never have I been shown figures before even seeing the car. Will never set foot in this dealership again.

Make sure you have good credit or a substantial down payment

Traded my vehicle in at Cochran Kia that I was upside down on and still managed to get approved for a brand new car. (2019 Kia Forte LXS) My situation was a little strange, but the staff and salesman (I cant remember his name, Im sorry sir!) handled this like they deal with it everyday. The dealership cant take the credit for my approval odds for my loan but I definitely feel like they pulled some strings for me. They let me take the vehicle for the night as I needed to get the co-owner of the vehicle I was trading in the next day. I was so surprised they let me do that! It sold me on the car even more, so it was probably a sales tactic. ;) They definitely know what theyre doing, and were willing to accommodate anything I wouldve thrown at them. Ive had some issues getting in contact with them (playing phone tag) after they sold the vehicle to me, but I havent been persistent enough about a few very minor issues, so its mostly my fault. The cars impressive, the dealership is impressive, and I always recommend them to anyone I know. Thank you Cochran for a wonderful experience!

I visited October 6th, 2020. I had a wonderful experience! Every person we spoke and interacted with followed masking and social distancing guidelines to the best of their abilities, which is refreshing in these time. Very open, honest, and helpful. Pleasant to talk with and I felt NO pressure to make a choice I wasnt sure about.I didnt leave with a car because I learned Im looking for something other than a Soul, but the Soul I drove was very clean and drove great. I also drove a Sportage at the recommendation of my sales person based on what I was looking for and found it to also be clean and operating nicely. Some dealerships let you drive messy, unchecked cars that may have mechanical issues and just seem sketchy. Cochran is not one of these places!Come here if youre looking for a Kia and youll bet met with honesty, respect, and genuine interest in the best thing for you.Thanks!

I made a trip there for nothing. The car I was checking one have been sold but I was told by the person on the phone that they still had it. They need better communication with the person that answers the phone in the car sales people.

Stopped here with my daughter on 7/14. She was interested in looking at Tellurides. On the website it said there were 5 available. When we got there no one was there to help us at all. We finally found a guy and I asked him if he was able to help us - he was very rude and said we will have to wait....which was fine but never have I been treated so rudely at a car dealership only to find out eventually they had no Tellurides available.

Buying a used car is hard enough without a salesman with an agenda and too much cologne! The Fiat Pop of interest was too good to pass up, sure to be gone if you dont buy today.... Clearly Im not the only one who thought it was no deal... Three weeks later and its still on the lot. If you like high-pressure salesmen, unreliable information and cologne-by-association, this is the place for you.

They are not as courteous as they use to be.

Went with my friend to help her car shop. We looked here for a brand new Kia Sedona and also at Car Sense which is 1 mile away, maybe. Anyways, they each had a 2016 Kia Sedona for sale color was really unimportant and Cochran Kia had a 2016 Kia Sedona with 10,000 more miles and was asking $1,000 & change MORE than Car Sense. MIND YOU, that was their Holiday special! It was really marked $2,000 and some change MORE than the one at Car Sense. It was getting marked back up in a few days. CAR SENSE had same damn vehicle priced $2,000 and change LESS as their EVERYDAY price, huh?!? Im NOT joking. The economy sucks and why would you give somebody $2,000 of your hard-earned money and lose an extra 10,000 miles OR drive 1 mile away or so to Car Sense and get a better deal (money-wise and ALSO mileage-wise) DONT make any sense to me? See pic below. 2016 Kia Sedona WAS bought at Car Sense.

So far the service has been top notch..been here 3 times

These guys are always pleasant, on time, efficient and professional. Everything is explained and transparent, and their prices are fair. I go there for inspection, oil change etc. Always a pleasure to go there.

We love Patty in sales

#1 Cochran truly is #1 in my opinion. My car buying experience was Excellent! No pressure atmosphere and my concierge Joe was very knowledgeable and listened to what I wanted and needed in my new car and I ended up in exactly the right vehicle. I will never buy another vehicle from anywhere else. My only regret is not buying my previous 2 Kias from #1 Cochran. 10 STARS ☆☆☆☆☆☆☆☆☆☆

Impeccable and professional service. Wonderful new manager. Above and beyond the requested service. 👌🏼Will only go here for any and all services for my Kia. Extremely grateful and thankful! 🙏🏼

Just bought a 2018 Forte, my salesman Steven was excellent! He was very knowledgeable about my car and provided me with all the information I needed! I would consider buying another car from him in the future if it wasn’t for the rest of my experience! My review would be five stars if I was reviewing him alone. Unfortunately my problem was with the manager. When I got there to finish the purchase on my car I ended up waiting forever. An employees wife came in after me to finish her purchase also, and they scooted her in right on front of me, making me wait until they were finished to bring me back. I almost walked out on the deal that’s how long it was taking! I would think that I would have had some value especially since we were paying cash for the car, but apparently not!

After visiting three other local Kia dealerships, Cochran Kia was a breath of fresh air. Jeff Johnston and Mark Hull were transparent throughout the entire process and truly cared about making me happy. Jeff helped me to find the car that I wanted, as opposed to other dealerships who were trying to push me into cars to get rid of that inventory. I’m not originally from Pittsburgh, and many of my friends have purchased vehicles from Cochran, and now I know why! Plus, the additional incentives like free car washes and state inspections are a nice bonus. I will definitely be recommending to others!

Justin was friendly, professional, and an all around pleasure to work with. Getting into the car of your dreams couldn’t have been made more easy. Would highly recommend!

Very disappointed both in product and service. Not only has the car burned off oil since I got it but when I tried to make an appointment for warranty service on a check engine light, they tell me they cant do diagnostics on weekends! Does the OBD2 reader take weekends off or is there not a mechanic capable of working on the cars in (other services can still be performed)? Definitely would not buy another Kia and would never use a Cochran dealer again.

Update #1: Ive updating my rating based upon communications with the dealer from 1 to 3. I forgot when the check engine light came on that Lot 1 provided a 1 month/1,000 mile warranty with the purchase. John in sales got back to me quickly and has arranged for me to bring the car back on Thursday to have it looked at by their technicians. 5 stars are back on the table.I purchased a used vehicle from Lot 1 and was extremely happy with the whole process up to and through delivery. Salesmen were helpful and attentive and the sale went through smoothly.This was a 5 Star review until about 10 minutes ago.When I went to look at the vehicle they posted online I noticed in one of the dashboard photos that the check engine light was on. When I test drive the car the light was off and was lead to believe by the salesman and sales manager that it was not in any of the work orders they and probably cleared itself. After having the car for 9 hours and about 50 miles the check engine light has returned which leads me to believe they simply cleared the error code in the system instead of making a necessary fix.So pending a reply from the email I’ve sent my recommendation would be not to purchase here.

We recently purchased a 2018 Kia Optima S that was used with about 1800 miles on it. We have been looking for a newer used vehicle and we got a Great price and Great service which made it hard to pass up! Everyone at the Dealership was friendly and very easy to work with during the buying process. Shortly after the purchase we were notified of a recall for a software update. I easily scheduled an appointment that was convenient for me and waited for the service to be completed. They finished in less time than the estimated wait and got me on my way with a freshly washed car!!Overall we had a Fantastic experience the Kia dealership of Robinson.

I have never been here, as I live in an entirely different state, and I have owned my KIA for 2 years. However, the previous owner of my vehicle used to have their service done here. When they took their new vehicle in April of this year, Cochran accidentally selected my vehicle, creating a mileage inconsistency on the carfax. Both myself and KIA Customer Service have been trying to get a copy of the service invoice so that we can verify it was not my car for a week, and NOONE will respond. They blow us off and send us to different voicemails, never responding. Their clerical error is going to cost me over $1500 on trade in, and I have never even set foot inside their doors. The customer service keeps giving me a run around saying they scan every vehicle, and refuses to furnish any proof that a car was serviced there at all because we dont know the name of the person who had it serviced. Its baffling that they would rather believe I drove all the way to Pennsylvania from Indiana in the middle of quarantine to get my vehicle serviced at the place the first owner got it serviced and drove it back to Indiana (where we have Kia Service of our own) than that they made an error.

Purchased a used vehicle from this location with much ease and help. No problems with the sales consultant, however very dissatisfied with the service provided thereafter in regards to follow up and communication with the GM. A few things needed to be addressed regarding the vehicle before I agreed to purchase it and pick it up, and here we are two weeks later and I still do not have the vehicle. Every time I want to know what the status of the vehicle is I have to call the service dept to find out, when I was told the GM would approve everything and follow up with me from the start. As a store manager in sales myself, it is unheard of to not communicate with customers and let them know the status of their purchase, and honestly it is just good people skills and should be done out of respect. I am floored by the lack of professionalism with this facility and I will not be purchasing another vehicle from this location.

Ive owned a Kia Soul since 2017 purchased @ #1 Cochran Kia of Robinson and I have been pleasantly pleased from day one. The service I recieve here is excellent and the environment pleasant. Id recommend #1 Cochran Kia of Robinson to anyone and Id recommend owning A Kia as well. My Kia Soul is a one of a kind car that I depend on happily. Thanks

Lousy service. They had my car for two months and returned it still unrepaired. Had to take vehicle back four times before it was finally repaired properly. Was taken in by them to put in new engine due to a problem on their end. Terrible. Will never go back to any Cochran dealer.LY Cochran dealer. All the in

My man Ron Gardner and his right arm Patty were outstanding. I prefer simple and simple it was. We knew what we wanted and the transactions were easy and painless. Everything was explained so an easy mind like mine could understand. Although I am no longer in the market for new cars, I will go back if ever need another one (or two).

It was my first time getting service here on a vehicle I purchased elsewhere. It was easy to make an appointment and the service was done in the time they promised while I waited. I will definitely bring my vehicle back here for service!

The staff here is always super helpful over the phone as well as on location. Prices are comparable or better than other places. Service is quick and at a high quality. The waiting area is comfortable with complementary beverages and popcorn. There is a shuttle available that travels within a certain distance if you choose not to wait.

Good service !!

I always service my transmission on time every 60000 miles. I drove 30000 after my last service, and transmission broke down. Got my car towed to the mechanic I deal with, expecting anything else than transmission. But mechanic declares that clutches were gone, oil very dark and less than 4 gallons. Normally 10 gallons of oil.Dealer been charging me $275 every transmission flushing and they never do .Shame on you

My wife and I leased a Sorento here, and we have had a fantastic experience. We get exactly what they say we get. Their service department is also so good that we take our Optima, which we bought elsewhere, to Kia in Robinson because of the way they work and help! I hope to always deal with #1 Cochran Kia of Robinson!

The experience I had at Cochran was really nice. I walked in and said that I wanted to wrap up a lease in 5 days and it was wrapped up in 2 visits (2 days). The processes they have in place to make things run well for the customer are very good. The sales team is highly motivated to complete the sale in a timely manner and most importantly, they listened to what I wanted my car to have in it and directed me to what I wanted. There are no smoke and mirrors...they just tell it to you like it is. The sales consultants have always been very knowledgable about the products they are selling. Thank you.

Very professional and courteous. Not pushy at all. We ended up buying a vehicle..... Much more professional than other dealers.

We went in requesting information on a 2016 KIA Optima and the holiday on us offer. The agent Ron who met with us was very helpful and courteous, making the whole experience very pleasant. Towards the end of closing the sale, I met with Scott from the finance department and to say the least, I wish he was more honest and clear on what he sells his customers. We were convinced into signing up more warranty on the promise that I could cancel it at any moment, without any repercussions. After cancelling the added on warranty stuff, I came to find out that cancelling the add on stuff doesnt reverse my monthly payments as I had expected, instead just reduced the number of months on the loan. On a 25+ thousand dollar sale, this makes quite the difference and wish they handled this more carefully.

Returning leasing customer. 1st lease no problems. Leased second Sorento in June. Went to register in WV but couldnt because still waiting on dealer to send tax check. Made special trip to dealer on Aug 17 and was assured that tax check was released that day. Now after 20 days later my temp plates are expired, still no check, finance wont return my phone calls. Who do I contact next, Mr Cochran?

My fiancé bought a new 2018 forte, she also bought a remote starter for them to install. She had a 7am appointment but dropped the car off the night before. 4pm the next day it wasn’t done and they made up an excuse about it being to hot out for the guys to work. I called to speak to the manager and had to go through the call center and wait to speak with him. He had it installed in an hour. At the beginning of July 2019 her check engine light came on, again she dropped her car off the night before, they said it was done and we went to pick it up. I asked what was wrong and I was told it was the thermostat that caused the engine light to come on, but “they couldn’t do anything without seeing it happen”. Needless to say, 2 weeks later and the engine light is on again. We now have to make another appointment and she will again be without a car for the day and has to inconvenience someone to follow her to drop it off and take her to pick it up. She lives in the north hills, it’s not like this place is within walking distance. I would not recommend this place to anyone.

Called to see if I could do same day oil and filter change instead of scheduling online. Was told about walk-in hours and services provided. Drove to location, handed keys off and waited in showroom. About an hour or less later my car was done ready for me. Great staff and service all around. Again.

Quick n easy n pleasant experience with Mark T and the crew at Cochran Kia in Robinson. Searched inventory online, and it was up-to-date with the car I wanted... one with a higher trim, which can be difficult to find. I buy a new car rarely-- every 10 years. So, this was my second car from Cochran and both times were the same: easy and pleasant. Do you know theyve won an award for business ethics?

Mike was a professional, easy-going sales manager to work with. He purchased our used vehicle at a very competitive price and put together a great offer on a new 2018 Kia Niro. We did not end up purchasing the vehicle from Cochran, but it was only because we found a used vehicle elsewhere that better fit our needs. I would highly recommend visiting Cochran if youre in the market for a Kia.

Never seen dealership worse than that.Its hard to find sales managers, just waisting 10-15 min before someone will notice new customer.Sales manager knows nothing about brand and model, I was interested in.After my visit I got no call despite they knew I wanted to buy it.5 (!!!) DAYS no answer about my credit application. NO calls.Nobody cares.

Always great service when I come here!

I had such an amazing experience purchasing my first car at Kia of Robinson and I truly have Anthony Scott to thank for that! He made this process so painless and was very accommodating in every possible way. I had no idea what I wanted when Initially reached out to Kia and Anthony informed me of all of my options with expertise and was always available and willing to go over numbers on the vehicles that I took interest in. When I was having trouble finding affordable car insurance he even referred me to several insurance agents that could further assist me. He stayed patient and consistent over the months and when I was finally ready to buy a car he actually picked me up from work in the vehicle I was most interested in and thoroughly went over all of the features in the car. I test drove the car back to the dealership and less than an hour later I was pulling out in my car! Ive already referred Anthony and Kia of Robinson to several friends and co-workers because they truly do offer wonderful customer service. Its been a week and Ive had no issues whatsoever with the car, it runs perfectly and it looks really good too. If youre in need of a car Id highly recommend this dealership!