Mckenzie provided superb customer service. He patiently answered my questions and provided a lot of helpful guidance in my selection of a new iPhone. The phone needed to ship to the store first before I could pick it up. It arrived much sooner than expected, and he let me know right away when the phone had shipped and arrived. I was especially grateful for his patience and flexibility when I came to pick up the phone, set it up, and transfer data from my old phone to the new phone. I couldnt get to the store until late in the day and he stayed after the closing hour to make sure every last detail was taken care of smoothly. All-around awesome customer service!

Awesome! Chelsey was super helpful, and incredible. Thank you for my new phone!

Jayme was very knowledgeable, helpful, friendly, and patient as she got my new phone configured with a new sim card. I felt bad because I had walked into the store at the very last minute before it was time to close, but it did not phase Jayme.

Chelsea was a delight to work with and solved all of my needs! I would highly recommend this team and give them a 10/10! Thank you for being incredible customer focused and solution oriented service providers!

Chelsea was knowledgeable, helpful and friendly. Ms. Chelsea applied the liquid glass screen protector directly to my phone 🙂 I was thrilled and grateful someone with expertise could help me! THANK YOU Chelsea 😊

Chelsea was absolutely wonderful in helping me get a user friendly phone since I am elderly .She was very patient and kind in assisting me in my purchase.

Came in with a very specific problem, and Chelsea H was able to diagnose and solve the issue expertly. She was upfront about pricing and my options available, and a pleasure to speak with. As I was leaving, she had to deal with a slightly rude customer, and she seemed to do so with grace. Excellent service on her part.I had to wait a while to be served, but they seem short staffed, which is not the fault of the store or the employees. Pay these guys more, verizon.

Chelsea was wonderful! Thanks for putting up with us!

Chelsea was amazing! so knowledgeable and transparent! best verizon experience

Had such a great experience here and Chelsea helped me get all set up! Would highly recommend!!

Chelsea took great care of me getting set up with a phone with a store full of patrons waiting for her. She got all my apps and pictures transferred in no time and was very professional.

Thank you McKenzie for your help and patience today! It is very much appreciated that you went above and beyond.

Went to a verizon store after breaking my phone. After multiple failed trips, Mckenzie has been the most helpful Verizon representative. Went above and beyond his call of duty and set my account straight. Give this man a raise.

I had a great and easy experience getting a new phone here. Tate was very knowledgeable and helpful. I would recommend coming here.

Excellent customer service! Easy transition to the new phone. Tate was very helpful and knowledgeable.

Chelsey was the best. So sweet. Great experience.

Excellent service and we loved her help. Really patient and went above and beyond to help get us the best deal!

I went into the store with my parents this past weekend to get a new phone after having the same phone for almost 6 years. Chelsea was extremely helpful and knowledgeable from start to finish. She was very patient and explained everything in a clear way. She made sure that I understood all of the changes with the phone and that I knew how to use it before I left. This was a much more customer-focused experienced than I have ever had before at a Verizon store. I would definitely recommend this store and will go back in the future. Thank you for all of the help!

Nice, professional, clean. Helped with all my problems

Fantastic customer service from Tate. Simple and pleasant experience overall. I have no reason not to tell people to come to this store!

Chelsea was super helpful and answered all of our many questions!

Extremely rude and condescending staff. Did not answer the relevant questions and tried to ignore the conversation.

Great phone! Nice agent and service!

I went in a couple of months ago to get a new screen protector. I worked with Chelsea and honestly got the best service Ive ever had in a Verizon store! She was very knowledgeable, friendly and efficient! I was in and out in 10 minutes with a new screen protector and a smile on my face. Thanks again Chelsea for a wonderful customer service experience!

Very knowledgeable, and professional. Helped me reset and repair my husbands phone and watch after it factory reset.

Great experience with Chelsea and Tate! Thank you for setting up my phone!

Myself, my mom, and my grandmother all came to get our phones upgraded at the same time. Chelsea was so helpful and great to talk to and spent a few hours going over pricing and helping to transfer everything to our new phones. She wa great!

Tait & Zach have been nothing short of spectacular! Both are very efficient, knowledgeable, & courteous! Would recommend anybody, to stop by and make a purchase!

Quick and reliable. Always a pleasure

Tate was amazing! Give him a raise!! Because he rocks!

My dad and I went in together to upgrade our phones. Chelsea helped us and was incredible from start to finish. My dad was hesitant about upgrading, but Chelsea helped him pick a phone that met his needs - AND he end up paying less per month for his plan after upgrading. Definitely a pleasant surprise for him! Before we left she made sure we knew how to use the new phones and helped us get them linked with our watches too. Really great service :)

Great service — Tate is helpful and explains everything well.

The young woman who helped me change my service was fantasic despite being bombarded with multiple phone calls and other customers coming in the store. She was knowledgeable, friendly, competent and polite. I believe her name was Chelsea. Verizon should promote her to a position where she trains all the service reps. With service like that theyd never lose any business.

I came into this Verizon store late November the 23, looking for a iPhone 12 pro Max. I knew they were hard to find and I was switching from a phone I just got with T-Mobile. So I needed information that was well and clear before I made any Decisions. Tait was the sale associate who was extremely friendly to me. Explaining in well detail all the information I needed before making my purchase of my new iphone. He also value my time! Being very relatable to talk to. We talk about normal stuff making me feel less like a normal customer but more like a good friend; that’s great service! Thank you Tait S!

Chelsea was very helpful and pleasant.

Store is easy to locate & plenty of on street parking. Staff was awesome- attentive, welcoming, and knowledgeable. They are able to take care of your FIOS and cellular needs. The store itself is very clean.

Had a great experience the other day with Chelsea! She gave me a variety of phone options and I am very happy with my purchase. Definitely recommend her and this location.

Chelsea is a master of her craft. Grade A customer service and she will figure out what works best for you and go above and beyond unlike any other. So pleased with my experience and so happy with my iPhone11!

Wonderful experience, Very helpful.

Tait was an excellent rep. He was very thorough. HeExplained everything to me and answered questions.I highly recommend to go to this store and ask forTait!

Went in to upgrade my iPhone and Chelsea helped me a bunch! She was knowledgable on the products and didn’t feel like she was pushing/up selling me. Her and Tate were helpful and made a nice environment! Would go back if I need help in the future for sure.

Bought a S10 from them and two days later I was in an accident and broke my phone. I made sure to purchase the total protection plan so if anything happened I could get it replaced. I walked in and explained what happened, and the associate working told me it was like buy a a car wrecking it and trying to return it. the whole process was awful and I doubt Ill be purchasing anything from Verizon again and I recommend that noone else does either. I pay for a service and expect the bare minimum from them, and they could not do that.

Tate was great with my Mother--in-law. He was patient and explained everything to her in terms she could understand! I highly recommend this store, especially Tate!

Everything was awesome 👌

Employee was very helpful & knowledgable. He found me the best option for my needs.

I broke my phone and needed a new one. Being in college and still being on my parents phone plan this was a challenge. I walked into the Verizon store nervous and unsure. Then comes Chelsea. Chelsea was working by her self in the store with slow technology and still manged to work with 4 different customers at once getting each of our problems handled during the lull of each project. Not only that but Chelsea made me feel welcome and reassured through the whole process cracking jokes and keeping a lighthearted mood. I cannot write a glowing enough review of my experience.

Chelsea was very helpful. Went in to solve a particular problem and she ended up saving me money. Not anticipated but certainly made me happy. Thanks.

Manager Jason was simply the best. He was polite and very understanding while dealing with another difficult customer. He made sure I was comfortable and taken care of while having to listen to another customer complain to corporate. He was very professional the whole time. I will definitely go there for all my phone needs in the future.

Disappointed in customer service.Went in for help with phone upgrade - my Pixel 2 is dead.The single guy that was working there yesterday was not helpful, wouldnt make eye contact, didnt seem to know anything about getting my phone working well enough to transfer my phone to a new one. Told me I should shop elsewhere. He would have been happy to sell me a new phone, but beyond that, provided no service. Basically a cashier.

Chelsea was very knowledgeable and helpful when I came to trade in my phone! She was able to get me the best deal possible and was patient as I tried to remember all my passwords :) would recommend this store location!

Jason and his team were INCREDIBLY helpful and professional. He helped us to save money, get a better phone and work thru an issue with one of our phones that had broken. During the time I was in the store, they were SLAMMED with other customers - 20, at least. Jason and his team greeted each one and assisted them quickly and professionally (even one really cranky customer). This will be the store of our choice going forward. Verizon is lucky to have these employees. Thanks Jason!

Employee is not normal he needs find different job

This branch is hands down my favorite Verizon Wireless Retail store I have ever been to. Welcoming and comfortable atmosphere, great music and excellent customer service. Brendan was not only able to provide me with a brand new phone but he took the time to really walk me through every step (contracts, installations) and did so with an amazing attitude. Thanks to everyone at the Shadyside branch!

Stopped in because my phone was dying a slow death..James was amazing!! Was extremely patient and helpful...thank you James!!!

I had a great experience here with Chelsea who made my phone upgrade so easy. I will definitely come back and recommend!

I was exchanging some equipment at this location the other day. I was able to order new parts and change my plan to “cut the cord”. I was able to go take back all my equipment the same day, and pick up a new WiFi-6 router. Even with a short wait at the store, they got me in and out in under 10 minutes. Very efficient, friendly, and helpful. I don’t wind driving a little further to get to this location, as the service was stellar.

The service was awesome

Exactly what you should expect from any store like this. I was served by Tait who was efficient, helpful, and courteous. Nothing unexpected, didnt mind me being wishy washy on picking a phone that I was debating. I went on a Saturday which was a bit busy so Id probably recommending calling ahead if you think it might be busy. Otherwise was pleasant : )

Jason and Chris were incredibly competent efficient helpful and friendly. Everything you could ask for in customer service. Great job guys!

Jason was great! He helped me upgrade my phone and get my grandson a new phone. He also found out I had comcast and was paying more and saved me money by switching everything over to fios! He was simply the best I highly recommend this location

If you are interested in a phone from Verizon, you may want to look up a gentleman by the name of Zachary J. at the store at 4815 Centre Avenue in Shadyside.I came to him on Sunday a few weeks back looking for an identical phone to the one I already owned. The problem was I had budgetary concerns and just couldn’t spend a lot.He heard my concerns, listened carefully and had a very effective solution that didn’t require me to spend lots of money, and that was music to my ears. His insights made all the difference.As to your question, I got a great deal on a phone that didn’t stretch my bottom line. I am not the brightest if the bunch, he was patient with all my questions and took the time to explain everything to me in detail. I probably asked him the same question fifty times. But you know what? Zachary J. was uncomplaining and reassuring.I say if you are in need of a phone from a Verizon authorized retailer and are in the area or in a different part of the city, come on down and allow a committed, dedicated salesperson by the name of Zachary J. help you find the phone that is best for you in any price point.He cares so it should be great!

Great service

Very efficient and competent service from Tate. Carl, the store manager, was also very helpful. Will highly recommend this location.

This is in the little plaza across from Pep Boys and there is a free parking lot in the back. My Verizon tech had told me to return my Verizon router at this location but they do not accept router returns. They gave me the location for the closest store that accepts routers... Its on Penn avenue which is only a mile away but street parking only.

Zach was amazing and extremely helpful. He’s very patient, answered all of my questions (multiple times) and explained all of my concerns. He’s knowledgeable and takes the time to make sure you understand your phone and plan. I would definitely recommend Zach to anyone who needs help. I will be coming back to this Verizon again!

Chris helped me through some headaches getting my internet set up due to some mixups. We would have waited days without his help. Will definitely be coming here any time i need help in the future .

Quality service

Chelsea H was incredible

Zack Johnson.. not Jack Johnson ( equally amazing though) was outstanding. He listened to my needs, found a solution and walked me through the whole process of transferring all of my apps and info. The whole time he was able to connect with me and carry on a great conversation. Zack is an amazing individual and he made the “customer experience” awesome.

Just went Saturday to get help with my old iPhone because I just recently bought a new iPhone via the internet. Jason and Christian were knowledgeable, friendly and helpful. I would recommend this location for any cellphone needs or Verizon account concerns/ upgrades / tech support/ general knowledge and useful accessories. Conveniently located with ample free parking!

Jason was very knowledgeable and helpful. I was very happy with his recommendations to update our business account.

I’ve been with Verizon for 11 years and this was the first time I had easily the best experience and service from Tait and Brendan! I love my iPhone 11!

Best experience I’ve probably ever had at a Verizon store. Zach was SO helpful, friendly and understanding. I didn’t come in late but there were a lot people in line in front of me and by the time it was my turn, the clock was winding down and it was almost time for him to close. But he stayed open a few minutes later to service me and didn’t make me feel rushed at all. I definitely recommend this location.

Best customer service I have ever experienced!!! Zach went above and beyond to figure out a phone number porting situation. He is incredibly professional, patient, friendly, and kind. Hands down, the best Verizon store experience.

They helped me set up my watch after the online order got messed up. Super friendly and polite. Thank you!

Great experience at this store, we go to this store in particular because they are always so helpful and knowledgeable. They make the purchasing and set up of new phones painless. The wait is minimal, well worth the drive down to this location. There are multiple stores that are closer to us like the Monroeville store but they are always a hassle to deal with.

Zach and Christian were so amazing and helpful during my experience buying a new phone! They answered all my questions and were patient while we got the new phone set up and transferred over all my old data (which took quite a while). I highly recommend visiting this Verizon store!

Very helpful and knowledgeable staff.

Ernie was extremely helpful and fixed my issues in an efficient and timely manner! He answered all of my questions and was extremely competent. The downtown Verizon store should be avoided at all costs. They don’t know what they’re doing.

Jason was patient with us and very knowledgeable. Hes a great manager and hard worker.

Zack was awesome!!!! Great customer service and personalized help. Went above and beyond! Give stars, and I never write reviews, but I had to! Thank you so much.

Zach and I spent some serious time together getting the contents out of my smashed phone and restored into a shiny new one. Hes super patient and helpful. Definitely recommend this location!

I dont normally write reviews but I just had a great customer service experience at this location. The store manager(I believe his name was Brandon) was extremely helpful and he went above and beyond to help me address the issues with my phone. This was a pleasant surprise since visiting a Verizon store usually causes me a headache.

Ernie was a great customer service representative. Very friendly and knows Verizons products. Glad I stopped in and purchased a phone. He is very helpful and informative

Had the best experience with Brandon at the shady side store! He did everything he could to help us with our upgrades and get us the best promotions possible! Super helpful and not pushy at all!

Doesnt even deserve ONE STAR!! First I had to wait a long period of time to be helped because there was ONE person working. Then the rep treated me like a flipping CHILD and was very condescending!! Should be fired. Never going back!

Went to try to get my phone activated today. Purchased via Google but Verizon customer service couldnt activate it. Guy working the counter was completely helpless. Asked me if I had tried to call anyone when I told him that the phone function didnt work. Then asked if I was aware that there are other phone companies besides Verizon, and wondered if I had requested the right SIM card when I bought the phone. Completely helpless and actively useless. Go somewhere else if you need anything besides to buy an overpriced phone.

Chelsea was smart, friendly, and helpful and fun. Would go back for more of that kind of customer service.

Awful experience.... Go to any other Verizon store! I bought a phone there recently as its my local Verizon store and my phone broke so I needed a new one. I told the sales person that the model wasnt exactly the one I wanted, and she reassured me over and over that I could return it in 14 days as long as I kept it in good condition. I went straight to buy a case and babied it for the week I had it. Sure enough I found the model I really wanted and went to return it.Ive never had an experience like this. I was on trial the moment I walked in. They acted like I was scamming the system by returning my phone (well within the 14 day return period). They spent 10 minutes looking for any detail, and decided the back (which had never been outside a case) was scuffed. She called the manager, said the back is scuffed what do you want to do... The manager asked for a picture yet after several attempts could not see any scuff in the photo... Regardless, they told me they would not accept and I was out of luck. Quite rudely, constantly saying theyre a business and need to make money...Have been to other stores since and they said the phone was clearly in perfect condition. Its not just the rudeness or the attitude... Its the fact that they sold me a phone and said the return would be no problem when I made my situation excruciatingly clear, and then switched gears immediately once the sale was made. It felt scripted and routine, more like minor fraud than poor customer service.

I visited this store yesterday and the 2 young men working there at the time were exceptionally helpful. I purchased a new phone, had my service plan updated and told them I would highly recommend them. One of the employees name was Zach. The young mans name who actually assisted me was Ty.

Fastest new phone purchase experience! Zach was extremely helpful with setting up my new device and even shipped out my old device for me!

These diabolical bottom feeders sold me a phone with a warranty good only at their branch, however assuring me that isnt the case. Now that Im in Boston, MA, none of the Verizon branches in my vicinity honor the warranty, and I must go through a third party company to replace my broken device.I also witnessed two employees in July 2012 ask a woman if she would like to donate her damaged phone after conning her into buying a new phone. After she left the store, one employee kept the phone for personal use mentioning a spot in downtown Pittsburgh that would replace the screen for next to nothing.My advice would be to go to a corporate Verizon location when purchasing a phone to avoid this type of debacle, or perhaps revert to using tins cans and a string.

John and Adam are excellent. This is how customer service should work. They are extremely knowledgeable and their goal is for you to leave happy. They go above and beyond and are exactly what a company like Verizon should be doing.Go here instead of to the corporate locations.

Ernie was awesome! He was very thorough and friendly and I felt very welcomed. Its clear he really loves what he does! Thank you, Ernie!

Ernie the Verizon Guy was amazing. He focused on making sure I left a happy customer and that I did. Best customwe service experience ive ever had

Very dissatisfied with my experience at this Verizon store working with Zach. For one he was not fully engaged with us during our time here. We came in to add a line to our existing Verizon account, and when it came time to electronically sign the paperwork, all he did was turn the tablet around and ask for me to sign it. Didnt explain at all what I was about to sign, and also did not ask if we had any questions.The worst thing about our experience is that he SCRATCHED my brand new iPhone 8 when he went to open the compartment tray to put in the new SIM card. Because he was not careful with the metal tool that needs to be used to open that compartment, the side of my phone now has two scratches. Yes, they are small, but as an employee handling other peoples expensive personal property, everyone who works there should be properly trained on how to use the tools.I also was met with a lot of attitude and not an apology when I expressed my concern about the scratches. He did wave the fee for the sim, which I appreciate, but he made it seem like I should be so very grateful that he did this, when actually he should have been extremely apologetic for scratching my personal property. I understand that the scratches were small, yet they are very noticeable, and the point is that the device belongs to me, and he shouldnt be damaging property, and especially should handle any accidental situation with major attempts to remedy the damage, which he did not do at all.

Excellent customer service. Got everything taken care of quickly and smoothly thanks to the attentive and kind employees.

Crooks. Bought a new phone there and was unfortunately talked into buying a screen protector and case with the phone. I voiced that I was planning on purchasing those items on my own online to which the salesman offered to match the lowest price he could find online. He searched the site I was planning on using, claimed to find the lowest price, and ended up charging me $50 for my items. I searched for those items after I left the store and, of course, found that I could have purchased them with shipping for around half the price I was charged. I ordered those items online like I originally planned and had to waste more time by taking a second trip to the store to return my original items. Its not the fact that I was charged more for these items, its the fact that the salesman flat out lied to me so he could earn a few extra bucks of commission. Hopefully future customers will be less naive than I was, but with so many options for places to buy your cellphone, why waste your time at a place like this?

Brendan always helpful. Very patient with me.

The store was empty except for the guy working there. I walked in to ask about the Palm Phone, and he had never heard of it, and had no interest in trying to find any information for me about it. This is what bad customer service looks like.