Chris was great to work with. He was very accommodating, always got back to us right away, and was very forthcoming and honest throughout the whole process. We appreciated his hard work and friendly approach.

Things did not work out at all.I booked an appointment for an air bag recall. Service confirmed they had what they needed to resolve this. I drove an hour only to find nothing could be done because they didnt have the software. They would have to get it mailed to the dealership and then Id have to come back.Not happy and still very concerned the air bag system wont work if I had an accident.Paul Johnson 897-2200.

Chris Adams and Adam Farber were both exceptional to work with!!

Kevin and the crew at Della are always so helpful and accommodating. I originally just needed a heat shield replaced then noticed my inspection was about to outdate and my oil change light came on. All the work was completed in one visit. I live an hour from Della and so appreciate the kind and efficient service they always provide.

My experience working with Ed and the team at Della Mitsubishi was unlike any other car buying experience I’ve had. Ed took his time to answer all of my many questions and help steer me in the direction of the right car for me. I never felt any pressure to buy something that wasn’t the perfect fit for me, and I feel this is what really sets Della apart from the competition. I truly enjoyed my car buying experience with Della Mitsubishi, and though they are a further drive than my local dealership, it is worth it for the superior customer service. Thanks again Ed and Della crew!

I wasn’t even planning on trading in my car, but Chris showed me an Outlander that I just couldn’t resist. He was wonderful! Nice, fast, and thorough. Highly recommend Chris Adams and Della Mitsubishi to anyone. Thank you for my new car. If I could give higher than a 10/10 for Chris, I would. Lovely experience.

The sales associate was excellent and very professional at her job. Definitely going to be dealing with her for many years

I purchased a 2021 Outlander Sport this week from Ed at Mitsubishi and the service was incredible. He listened to all of my needs, he ran numbers to see what I could afford, I was able to test drive vehicles as much as I needed, and he didnt stop until I was satisfied. I received amazing service from Adam as well, he is highly knowledgeable, friendly and he found me the lowest rate (even lower than my credit union). I bought my previous vehicle from Mitsubishi in 2016 but this time around was even better service and it was a pleasure to work with these gentlemen. I will definitely be working with them again for any future car needs.

Waiting on my car to be fixed a factory issue that is 100% covered under my warranty! They never return my calls. They never tell me when its going to get fixed. I feel they are trying to make me wait till my warranty is up so they don’t have to fix it. Sorry I’m not rich and I didn’t buy a fancy expensive car but my money is as good as anyone else’s and I go to Della for all the work I get done on my car I am a loyal customer! I can’t even get a call back or a date or any answers. Ridiculous!

Della Mitsubishi had a 2019 Eclipse Cross listed - we called and connected with Chris. Chris made the purchase process comfortable with no pressure which was greatly appreciated. When we picked the car up Chris had everything in order and ready to go. He patiently went over the cars features and we were on our way. I would definitely recommend Chris to anyone who is looking to purchase a Mitsubishi.

Jennifer at plattsburgh della mitsubishi was amazing! She helped me get all of my paperwork in a timely manner and i had my vehicle by the next morning. Exceptional work in all aspects.

My sales person was very efficient in keeping me updated on the progress of my transactions.

Ed Bocker was very helpful and professional throughout the whole process. He helped us find a good deal and We appreciated the wonderful customer service!

Kevin Camre is very professional and really cares about his customers. He does everything he can to make you happy. My only downfall to your service center is the mechanic that took my vehicle for service was all dirty and I had to ask him not to get in my vehicle like that. He still did. Very disrespectful. I had oily finger prints on my driver door after service. While sitting in the waiting area my wife and I could hear loud rock music coming from the service bay, did not make my wife feel comfortable.

This is my fifth outlander from Della Mitsubishi in Plattsburgh, NY and Jennifer was very friendly, curtious and professional. She is so far the best sales representative that I have worked with at this dealership. I would like her to know how much I liked dealing with her !Also Kevin and Will in maintenance have been awesome with any issues I have had a any of my cars. They make a person feel so welcomed and comfortable while you are there. They work around my schedule since I live over a hour away. They are absolutely positive addition to your company at Della.The company is fortunate to have these three people working at Della.Sincerely, Christine Danussi

I just purchased my 4th car from Della Mitsubishi and my second from Chris which is the main reason I continue to come back! Chris listened to every single thing I wanted/needed, answered a million questions and, yet again, made an almost impossible situation possible. I am absolutely in love with my 2022 Outlander and look forward to doing business with Chris in the future! Could not be happier with my experience with Chris and Adam!!

Salesman Christopher was extremely helpful, professional, and fast. He was able to get me into a car for a reasonable price within a few days. I wholeheartedly recommend this establishment for anyone looking to get a new or used car.

Purchased a 2020 Outlander. Chris my sales rep was excellent. explained everything about the vehicle, made the purchasing process very easy. The entire team was great. Im very happy with my purchase.Kevin and the service team are very professional and courteous. Thank you.

Staff was very helpful. My salesman Ed was fantastic. I would recommend to everyone

My family and I 100% recommend Della MitsubishiThanks to our sales representative Chris and his lovely team we left with our new vehicle 48 hrs after applying! We are so grateful to them ! The process was so easy! Will definitely be a forever customer!

Chris was wonderful to us and explained everything to us thoroughly. You have an excellent salesman and employee!

Yesterday I when and got my 2013 toyota highland I love it so much Jennifer in sale was the best she was so helpful and made sure everything was perfect before I left thank you so much I will definitely be coming back and telling my friends and family definitely ask for Jennifer

Very helpful and knowledgeable! Willing to just talk and see what you like and give you advice on products they own themselves!

The entire staff was amazing, but especially Jennifer. She texted and kept at it until we were able to come home with a great vehicle. Lovin my jeep!!!!!

The service I received by the Della Mitsubishi team in Plattsburgh was outstanding. The Sales Consultant, Scott Gowdy, was very knowledgeable and accommodating throughout the entire purchase process. Scott explained everything in detail and was able to answer all my questions. It’s evident that he really cares about the customer and wants them to be happy with their purchase. I highly recommend Della Mitsubishi to anyone looking to purchase a new vehicle. Thank you Della Mitsubishi!

Best people ever to work with

As always setting the appointment so easy with Kevin. Got my car in, all service needed was completed and pickup and payment was done with ease. Love this dealership 🌟🌟🌟🌟🌟

I enjoy taking my car to KIA of Vacaville, CA for the maintenance or service. Im extremely pleased with the professionalism and friendliness service of the staff. There is no other dealership I would rather trust to service my car.

Staff was polite!

Normally, I have a great experiance at Della Kia, but this last time I went in for an oil change, and had them mount and balance my new tires, they were suppose to check my brakes as I had mentioned they are making a grinding noise, so went in at 1:50pm for a 2pm appoinment, I was there for several hours, I left there at 4:40pm, so it took a lot longer than usual, and Im pretty sure they never checked my brakes as they still make noise, the service desk was good, just not happy with how long it took them to do half the work, because they had other issues with another vehicle..

Very happy with the service I received on the purchase of my new Outlander Sport. Wayne and Chris were excellent to deal with. They were very knowledgeable and answered all of my questions and made the car buying process painless. I will definitely be coming back in the future when it is time to upgrade.

Excellent sales and service!

Scott and Wayne were awesome to work with. Scott was definitely very accommodating. I was suppose to pick up my new outlander sport on Monday and he was able to get it ready for me to get it on Friday. Definitely will be a repeat customer

My wife and I went to the Della Mitsubishi in Plattsburgh New York and our rep Christopher Adams was the best person to deal with he listened to what we wanted and we ended up leaving with a vehicle that day I highly recommend him if you’re looking for a new vehicle

I want to take the time to thank Jarrod and everyone else involved with helping me get my new vehicle. I never expected to walk, excuse me, drive away in a brand suv. Everyone was very respectful and helpful. I would definitely recommend dealing with the workers at Della Mitsubishi ( and Della Honda- as that is where Jarrod works.)

I was pleased with your service about the time promise that my daughters KIA Nero was done. Very prompt and did wait for a long period of time.

Chris was great! Excellent communication throughout.

Just wanted to say BIG THANK YOU to Della team, Trudy Miller and Sara Keyes. Very helpful people, great experience. Wish you all the best!

Kevin is awesome. Prices are fair and he never does work that is not required. Often he will do small things at no charge like paint touch ups. The price for oil change is a great value and appointments on Saturdays. Very hard to beat this service department

It took over a month to get a scheduled oil change.

Everyone went above and beyond expectations to meet my needs and make sure I was satisfied with my service, It was a great experience.

Will definitely recommend to my friends and family. And will return when im looking for my next ride

Della has taken care of my car since I purchased it brand new in 2014.I have taken it in for regular maintenance and overall inspection as scheduled. I now have 65, 000 miles and she runs and drives like the day I first drove her home. Excellent, efficient service department!

Chris at Della Mitsubishi in Plattsburgh is an amazing salesman

Very happy with the service i received. Everyone was so nice and helpful. Chris the sales man was amazing. I will buy my next vehicle from them again. I will recommend them to everyone.

I am so impressed with Della for being a company of their word. I am truly impressed with the prompt and hard work of staff member Wayne and platform director Ernie. Their loyalty has ensured my loyalty to Della for future vehicle purchases. I would highly recommend this company.

I went in for an oil change on 6/10/2020. While I was giving my keys to the service manager, I told him about an issue I was having with my air conditioner. He assured me he will tell the mechanic. When the change was done I reminded him about the air conditioner. He promptly went into the garage and spoke to the mechanic. The mechanic came in and told me he believed it to be a freon issue. I told them I had lunch to go to and they told me they would call me. I figured they were busy, so I gave them a call after lunch to which I was told that Della Honda had it and he needed to get it back and would contact me. I called on Friday 6/12/20 and was told he hadnt heard anything and would call me back. He confirmed my phone number. Monday 6/15/20 I called back and was told the service managers boss was on vacation for a week. Apparently no one fills in whole his boss is on vacation which I found frustrating. So I waited the week and called yesterday, 6/22/20 around 1:00 pm and was told his boss would be over in the afternoon and he would call me with an answer. Its not 7:04 pm on 6/23/20 with no phone call. Ive gone 2 weeks driving in the summer heat with 3 young children, my fiance and I sweating because the $26,000 car I bought last year is having surgery conditioner issues and they arent being addressed at all.

Kevin from service department is a very friendly and knowledgeable individual.He treats people as friends that he has known for years, So easy to talk to.Will keep using this service area for all my car needs,Thank You.

The sales team was very friendly, listened to our needs and found us the perfect car.

Excellent customer service!!

Get the right tihingdo the right thing you called for. not something else but later on it would have to be done

Chris was super helpful and got us through the trade process quickly to get our family into a bigger brand new vehicle!

Chris rocked!

The service area was very good taking care of my car.. I had an inspection and oil change on this visit. I actually have never had any issues with work that has been done at the Plattsburgh Dells Mitsubishi.

I would like to express my utter thanks to Wayne, the dealership manager, Kash, the young salesman I dealt with & Scott, another salesman at the dealership. I have owned Subarus for the past 20 years. All from Bill McBride & then Della. The service I was given when I went to get my last vehicle was shameful. I had every intention of having another Subaru parked in my driveway. I had seen the Mitsubishi ads & liked the looks & the features offered. Especially the 4WD. So I stopped & test drove the Outlander & the Eclipse Cross. I really liked the Eclipse. Della didnt have the color I wanted but within a few days had one. The 3 above named gentlemen went above & beyond the call to see that I was completely satisfied with my purchase including having rain guards & most importantly a remote starter installed. If there is an incentive program at the Della Dealerships or within Mitsubishi I feel that Wayne, Kash, & Scott should be recognized for their excellent service. Thank you guys ! My daughter will be coming to see you when her lease is up. Subaru has lost at least 2 very good customers & Mitsubishi has gained 2.

Great service and very accommodating

I can tell you they went way above and beyond for me. I didnt think I would ever get into a SUV and they made that very possible. I will highly recommend them and a personal thank you to Scott Gowly (not surr if I spelt his last name right sorry if I didnt) he waant pushy and made me relax. The whole team was amazing and very friendly.Very satisfied customer and will always return.

The service department is first rate! Everyone is friendly and helpful. Service starts immediately at the appointed time. You can stay there, seated in their comfortable chairs watching TV drinking good coffee, or you can be chauffeured to the Mall for some shopping! Who does that ???? Also. Your car is returned to you fixed and washed! It is a pleasure doing business with them. Thank you to Kevin and his crew!

5 star! They were exceptional. Took me right in for a repair. Also helped me with setting up my new phone to my car.so happy with my new car. Will definitely buy from them again. Highly recommend ! Thank you !

The service was great here! I would recommend Ryan & Jim to anyone who is looking for a car! They were wonderful to us and went above & beyond to make sure we were satisfied! Highly recommended!! Thank you guys!!

I miss the days of good old fashioned face to face customer service. Im not talking about someone polite with good manners.  I mean the kind of service that makes you feel like youre a friend or family member that hasnt been seen in awhile. The kind of service where you are treated like the only person in the room, even when youre not.  I found that kind of customer service at Della Mitsubishi in Plattsburgh.  The staff there works together like a well oiled machine.  You are treated like you matter from the moment you walk in the door.On Saturday, July 11, I accompanied my husband to drop off his car for a routine maintenance appointment which resulted in buying a new car for me.  I had no intention of buying a new car.  In fact I was not comfortable with the idea of owning a new car ever.  Its just not me.  I like a good ol reliable vehicle with some dings in it.  Why would I need anything more?  Im 48 years old and set in my ways.  I asked a few questions about used vehicles just to see what was available.  They didnt have many used vehicle on the lot, so Ryan start pitching the new car idea. We left, with no  intention of buying a car.  While speaking with Ryan, i mentioned wed be back in town Monday for an appointment.  My husband received a call from Ryan that day asking if wed like to look at anything else.  Im not sure if Ryan has any idea how important that call was.  I mean, I know its their job to sell cars, but he took the time to pay attention and then put himself out their by placing a call.  That one call made me feel important to Della.  I was a person who they wanted to come back.  The smallest details matter.  So we went back.  Not only was I persuaded to test drive a new vehicle, I was given options and time.   It was busy that day compared to the first time we went in, but we were still treated with respect.  We were addressed as soon as we arrived.  It was explained there would be a wait, and were given the option of waiting or coming back.  The smallest details matter.  When we returned, Ryan was professional and knowledgeable.  He listened to barrages of questions and concerns with interest and respect.  When it came to numbers we were fluidly passed on to another employee.  When it came to the sale we were fluidly passed on to the next.  It was seamless with noone questioning the moves of their teammates.  The word team was heard frequently during our visit, and boy they were a team to watch.  Such professionalism. It reminded me of the passing of the baton in a relay race.  The entire staff knows when to stay out of each others way and exactly when to jump in.  Although it was a day long process, it felt like it happened so fast. I left driving a new car home THAT day.  The smallest details matter.  The smallest details add up to big details.  This team knows that.I have worked in retail/sales. I know the game.  These folks play it right.  They get it. They should be commended for their work!Thanks Della Mitzubishi for a great experience, and my first new car.

I have now purchased two vehicles from Scott at Della Mitsubishi and it has just been a wonderful experience both times. He’s knowledgable, friendly, and treated us like family. I have a young child and not a lot of patience for sitting around figuring out numbers or waiting on paperwork. Scott was so accommodating and scheduled it so I could run errands while I waited for my new car to be ready for pickup! I highly recommend purchasing from Della Mitsubishi. They are professional, kind, and made the whole experience bearable.

I was very satisfied with the service at Della Mitsubishi. The staff is friendly, courteous and professional. I would recommend Della for a next car purchase and/or service.

I love my car and got superior help from Sales Associate Michael Johnson in picking it out and lining up all of my needed documents. The other sales associates, Christopher and Chris, were always very friendly and helpful as well. Moreover, others in charge were very warm and went out of their way to meet me. I would go back for sure, but I think my current car will last!

Chris is a straight-forward, easy to deal with salesman. The finance dept was good to work with too. I hate car shopping but I had a pleasant experience at Della Mitsubishi. Ive never owned a Mitsubishi but Ive been impressed with my Outlander Sport thus far.

We went in for an oil change and tire rotation, and we were met at the door and welcomed inside the dealership, our car was washed and everything else taken care of in a very timely manner, everyone was great to deal with!

Best dealership in town. If you have not considered Mitsubishi then maybe you should. Chris MacDonald is your man at this dealership. Look him up! We also got a surprisingly low interest rate that beat our financial institutions rate right through the dealership. Check them out!

The service department and dealership in general is very efficient and friendly

Thank you to the wonderful service department for another job well done.

Very nice staff, always friendly and understanding. I am not a car person and when I say I need something done. They have to ask a few questions to figure out what Im talking about. They also have been very good about getting me in for appointments. VERY HAPPY WITH THE SERVICE ☺

Della Mitsubishi treats you like family. Great service, great people. No complaints here

DELLA is where I went to get my first dealership car. My car had literally caught on fire that morning so we drove 1.5ish hours (different car) to get there. The process was simple. Everyone there was very nice. All in all a good first experience. If I get another car, Ill be going here again.

I had the best experience with Della Mitsubishi! They sales staff is bar none! Seamless and smooth service. They spent time showing me all of the features in my new outlander. I could not be happier! I recommended this team and auto to everyone who is interested in superior warranties and price points!!

I will post this review everywhere just so everyone is aware how amazing this dealership is! I recently purchased my 3rd car from Della Mitsubishi. Chris Adams and his team turned something I thought was completely impossible into reality. They’re not looking to just sell you a car. They want to make their customers happy and put them into something that is suitable for them. Not once did I feel as if I was being lied to or thrown information just so they could make a sale. Chris was upfront about everything right from the start! Chris, Jim and Ben I cannot thank you enough for everything you did for me! I absolutely love my new Outlander! You’ve made a customer for life!

We stopped in at Della Mitsubishi to just look. Salesman Brandon C was amazing. Extremely knowledgeable, courteous and not pushy. He made the experience painless and pleasant. The entire group at Della Mitsubishi were all very nice and accommodating. We ended up purchasing a 2017 outlander, and look forward in continuing doing business with them.

Routine oil change. Appointment was met and service was excellent. And a car wash for a shiny ride home😃

I recently traded my car for something AWD and was incredibly impressed by the service at Della Mitsubishi! Jesse was great at showing me my options, promptly answering all of my stupid questions and guiding me through the process in a totally seamless manner. The whole staff was friendly and willing to go that extra step to help me explore all of my options. I ended up with a beautiful used Subaru without a single stress induced headache. Overall, a wonderful experience!

I will say, Kevin in the service department is always helpful and willing to go above and beyond to assist. Ive owned Mitsubishis for 13 years now, most of which Ive purchased through your dealership. The only complaint I have is that I have to bring my car back out because I was told the roof rack keys were the wrong ones, when in fact, they are the only keys I was given. I just had my car out there a week ago and they told me to go home and look for other keys because they were not right. The keys I specifically put on my key ring after the roof racks were installed are able to unlock one of the locks, however, I believe it is something wrong with the locks themselves, maybe even having dirt in them or something. I now have to schedule another appointment and bring my car back out (which is over 40 miles) for them to probably tell me the exact same thing as last time.

We purchased a lancer Saturday from Brandon and the overall experience was great. The manager John and Brandon both were very informative and friendly. We were driving away in our new vehicle within three hours.

Wasnt real pleased with being charged to have a tire pressure monitor reset while I had the vehicle there for a recall purchase the vehicle from the same dealership thought service was their pride to get a repeat customer service is a good thing in this instance a 2 second job to hook a computer to the car and tell it to read a tire pressure monitor I would think this would be done as a courtesy not a $40 charge after I had also purchased a $50,000 pickup truck from a nother Della dealership

I’ve been with this dealership for approximately 10 years. While some faces have changed, their core values remain the same. Take care of the customer and fix it right the first time.

Della Mitsubishi is not only a great place to purchase/lease a vehicle but it also has an excellent service department! I had my Outlander Sport in for an oil change/four wheel alignment! Kevin the service manager told me they were a little behind and offered me his personal demo vehicle! Ive been very happy with the service department since I first went there! I highly recommend them!

These people are amazing.. they treat the customer like we are important. Love them

Della made the transaction from trading my old vehicle to driving away with a brand new Mitsubishi very rewarding and with ease.

I desperately needed rear brake pads and rotors and the service department was able to get me in the very next day. The appointment was convenient and the staff was very accommodating.

I am very satisfied with my Mitsubishi. I was satisfied with the sales person. I feel safe with my Outlander. It is very comfortable, rides smoothly and drives excellent. I would recommend Mitsubishi to any one.

Kevin hooked me up with a rental for more than enough time because I moved to VT. Wouldnt get a vehicle anywhere else!

Chris Adams is the best

Staff is always friendly and willing to help. During my current repair issue, they have made sure I was taken care of and that I wasnt without a good reliable car.

Great dealership, this is my second purchase with Chris Adams- easy quick and great deal --highly recommend

Got a complimentary first oil change that I did not expect. Love the car and expert maintenance.

Everything went smoothly.

I was very pleased with your service.

My daughter purchased her car from Della and they have been a joy to work with. The sales staff is friendly not pushy and the service department is a pleasure to work with. The are efficient and knowledgeable.

Excellent service and friendly people. Great experience.

Great team they have! Had an oil change and tires rotated and was in and out in less then an hour!

A wonderful group of people who really care about what you want when it comes to your car.

The truck of our dreams Scott gowdy and Ben and Jim goss made our buying process amazingly easy and they went above . This the second vehicle from Della and we don’t have doubt they will be more

Service was quick and easy. Very good experience. The service and parts departments are a complete joy to work with. 10/10

Great service and great vehicles. I have purchased 2 cars from here. The sales guys are wonderful and the service department is knowledgeable and friendly.