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DELLA Subaru
5105 U.S. Ave, Plattsburgh, NY 12901, United States
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DELLA Subaru
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ke
Review №1

My experience purchasing my gorgeous new car at Della Subaru was PHENOMENAL all thanks to Shae! She made the process fun and seamless. Shae went above and beyond to take the stress and unknowns out of the process. She is incredibly friendly, personable, trustworthy and very quick to reply at any time! I would recommend Shae to anyone looking to buy, lease, shop, fix or ANYTHING at Della Subaru. Her knowledge is impeccable. Thanks Shae!!

Wi
Review №2

I had an excellent experience looking for, and ultimately buying, a used car from DELLA Subaru. Kara Kipp was incredibly friendly, helpful, and she knew everything there was to know about any of the cars I looked at. Jennifer Cordick was also a huge help in figuring out all of the finances involved in buying a car, I really couldnt have asked for a better all-around experience. My car has been running well for a few months now, and Im sure that, if any issues were to arise with my car, theyd take care of it very quickly. Thanks to everyone there at DELLA Subaru! (Especially Jenn and Kara!!)

He
Review №3

We weren’t even thinking of purchasing a new vehicle but received an email that Della Subaru was interested in buying our vehicle. We spoke with Kara on the phone and made an appointment. Let me preface this with the fact we swore we would NEVER by another vehicle from Della Subaru again, based on service issues we had with them. We met with Kara and just adored her. She made the process so seamless. Acknowledged our concerns of past issues and even spoke with the service department. We had very strict conditions that we wanted met and she exceeded those. So much so, that two weeks later we purchased another car from her. It was Kara that turned our thoughts around about this dealership. We recommend to anyone that is in the market for a new car to work with Kara. She was amazing! Thank you for everything, Kara!!

Na
Review №4

Last week when I walked in, I was promptly greeted by Shae. Shae was so helpful throughout the whole process. There were so many bumps that kept coming up, but Shae helped walk me through every step and everything I needed to do. Jen was also so sweet and helpful! She had just come back to work the day I had planned to get the car, and managed last minute to get me a lower payment, which I wasn’t expecting at all! I loved working with them both! It was my first time going to a dealership to buy a car, and it couldn’t have gone better.

Mi
Review №5

I knew I wanted a Subaru, and scheduled an appointment with Kara Kipp at the recommendation of my sister. My sister was right! I had an amazing experience with Kara! She was extremely friendly and very knowledgeable about each car. Kara wasnt pushy, which I appreciated. I can see why shes consistently the top salesperson of the month! While waiting for my car to come in, Jenn from the finance department kept in contact, listened to my requests, helped me choose which added features and plans were best for me, and wasnt pushy. I really appreciated that Kara and Jenn both really listened to me and laid out the various options simply. When it came time to pick up my car, Kara and Jenn were both very helpful and made the process quick and easy. Again, they were very accommodating with my wishes and didnt push for things that I didnt want or need. This was greatly appreciated. Kara took the time to show me all of the features of the car. Jenn simply laid out each of the packages and what the cost would be for each. She appreciated that I knew what I want. I had requested cross bars on the roof for my kayak and undercoating. The car arrived exactly as ordered. I love that I was able to work with two knowledgeable and friendly women. They were both great to work with. I plan on recommending them to anyone who wants a Subaru and definitely seeing them for my next car. Kara and Jenn both offered for me to call with any questions or concerns any time after getting my car.

Da
Review №6

Jenn and Ian made the purchase of my new vehicle exceptionally easy. They were both so helpful, knowledgeable, and friendly. The vehicle is exactly what I was searching for over the past year.

ma
Review №7

Aleshia is not your average sales executive. She is not only knowledgeable about all the tech functions of the Subaru, she has the dynamic of someone that has a passion for the job and along with that an upbeat cheery attitude which is very much needed in these challenging times.I have owned 5 sub outback since 2011, and this is the first time I was shown all the gadgets that make Subaru an outstanding vehicle.Even though I live up n Vermont, I may come over for an oil change to see Alesha.Also, Jenn in the business department was very knowledgeable and and efficient.

E
Review №8

Easily the best car purchasing experience Ive had. Shae worked with me at all times of the day and even on her off days. She made the process easy and convenient. I felt no pressure to buy or any sense of being pushed. She was informative, kind and very patient with me. I purchased my 2019 Crosstrek here - after viewing multiple vehicles around my state and visiting many dealerships. I couldnt be happier that I chose to work with Shae at Della Subaru. Thank you Shae.

Ka
Review №9

These people know what they are doing! Excellent diagnosis and work. I only wish they had a coupon or discount program.

Kr
Review №10

We worked with Alesha Bailey at Della Subaru with the intent to purchase one vehicle and left with two! She did a great job listening to our needs and putting us in the right vehicles! She and the Subaru team worked quickly and efficiently! We test drove on Thursday, and my husband left with his new truck on Friday, and I picked up my new SUV on Sat. 😊 Couldn’t have asked for a better experience. Thanks again to the full Subaru team!

Ja
Review №11

I just purchased my 2019 Hyundai Kona from Jen and Shae. They definitely went above and beyond to get me where I had to be and then some…I love the car and throughout the process was treated like family. When the time comes again, there’s no question where I’ll be shopping!!

Li
Review №12

I have purchased many cars over the years, and I have to say, Della Subaru was the most pleasant car buying experience that I’ve had. Andrew Prus was exceptional! On TOP of things through the whole deal. Best salesperson I’ve ever had. Everyone at the dealership were exceptionally competent and friendly. I even received a thank you phone call from the general manager! Andrew has been in touch several times to check in and make sure I am loving my Forester! And I definitely am! 👍⭐️⭐️⭐️⭐️⭐️

Sh
Review №13

Ian and Jenn were amazing to work with. Our son was making his first car purchase and they helped walk him through ever step making sure he got the best deal possible. They have made a life time customer out of us. What amazing group to work with.

Er
Review №14

Shae was someone I would buy a car from again over and over again if that was a thing. She was friendly, knowledgeable, and not pushy in any way shape or form. And Jenn in finance was someone who was easy to work with. I didnt feel pressured at all. She was personable. Buying a new car is stressful. But the people at Della Subaru made it an easy process.

La
Review №15

Kara Kipp is the bomb!! We have bought 3 subarus from her and all three car buying experiences with her were wonderful. No pressure at all to buy. Do yourself a favor and ask for Kara when you are ready to buy. You will not be disappointed.

Ro
Review №16

More than happy with our purchase from Kara at Della Surbaru, impressed with total staff at this dealership most helpful and easy to work with! A true team effort...

Co
Review №17

Just bought my first Subaru from Shaelynn and Jenn! They made the buying process easy and met my every need. I traveled from Vermont to have this experience and I would recommend that all Vermonters looking to buy a Subaru do the same thing! Well worth the trip! They handle everything, keep the process stress free, and no added pressure or hidden terms. Best buying experience I have had! You guys are amazing, thanks!

Cl
Review №18

During my 65 years of driving I have purchased or leased 20 cars. For the last two cars, I have worked with Kara Kipp, a sales rep at Della Subaru. Kara is, by far, the most helpful, friendly, knowledgeable sales rep I have ever had the pleasure to know. I trust her completely and I will always go back to her for future purchases and leases.

Ja
Review №19

I had a great experience buying my Subaru Ascent. Andrew and Jen were truly amazing to deal with throughout the entire process. The staff was friendly and knowledgeable. I would definitely buy from them again, and feel proud to say I am now part of the Della Subaru family.

Co
Review №20

Me and my wife both are very happy we bought from Della subaru! Jenn and Andrew were very good to us and we appreciate everything they did for us made it easier on us. Will be going back to della subaru in the future!

He
Review №21

I purchased my first Subaru at a used car dealership nearly 8 years ago and instantly fell in love with the car. This year my partner and I were expecting our first child and felt an upgrade was needed. I contacted Kara Kipp, who had come highly recommended and I was excited to work with her as she was also a friend from grade school. Initially there were no vehicles that sparked my interest on the lot but with a little patience I finally received the call I was waiting for! Kara had two trade-ins that came in and were right up my alley. Im so thankful for her work in finding our second Subaru. We will most certainly be return customers! Thank again Kara and the Subaru Team :)

Bl
Review №22

Kara has continually been an absolute joy to work with! We have worked with her throughout the years for three different vehicles, and every step of the way she has answered all of our questions, made sure we became familiar with our cars, and all around made what can be an overwhelming process such a wonderful one. We will be forever grateful and are clients of hers for life.

Do
Review №23

Kara is a pleasure to work with once again! She is super friendly and EXTREMELY knowledgeable! She makes her customers feel very comfortable! This is our first time working with Jenn…She made everything effortless for us.The whole atmosphere at Della Subaru is friendly and welcoming!

Be
Review №24

Ian was the best sales person I have ever worked with when buying a vehicle. I hadnt had a new car in several years and I chose to buy one during a pandemic! Ian bent over backwards to find vehicles for me to test drive when the ones I was really interested in werent available on the lot. He educated me on the differences between the vehicles and was very patient and explained the process of buying a Forester that was currently being shipped. He arranged for every part of the process and even found me a Forester and did a port swap allowing me to get it sooner than expected. Ian communicated with me during every step of the process and made the sale the smoothest ever. I am extremely happy with my purchase and the service I received.

Pa
Review №25

Kara Kipp is fantastic; I will always go to her when I want to trade! My husband traded in a truck he got from Kara a few years ago for a Subaru Ascent earlier this year, and I traded in my car for a Subaru Outback. Multiple members of our family have been going to Kara and Della or plan to do so this year. She’s always so helpful and so knowledgeable about the vehicles on the lot. She knows what vehicle will best suit your needs. I recommend Della Subaru to anyone I know that’s looking for a vehicle.

Ma
Review №26

I purchased my forester a few days ago and absolutely love it. Della Subaru, Alesha and Jen made the experience easy and exciting especially since this was my first car buying experience. All the staff at Della Subaru were very helpful and appeared eager to answer all my questions if needed. Highly recommend if buying a Subaru.

Ch
Review №27

Ian and Jen were amazing to deal with! They got me the price I wanted and the vehicle I had my eyes set on! There were even a few nice surprises! I would highly recommend seeing Ian when going to Della Subaru in Plattsburgh. The experience was pleasant and very accommodating! I would go back for sure!

Jo
Review №28

Working with Shae to buy my 2021 Forester was by far the best car buying experience that Ive ever had. I appreciate the extra work involved in getting me the vehicle I wanted and I am thrilled with it! Thank you, Shae and Jenn.

Co
Review №29

Outstanding sales experience. Kara and Jenn are welcoming, sincere and respectful of their customers expectation. Both display natural charm and charisma. I am very pleased with my purchase.

Se
Review №30

Just leased my second vehicle working with Kara Kipp & Jennifer Cordick. The service and friendly demeanor you receive working with this auto group is incredible. Kara & Jenn care more about seeing you in a vehicle you love (all at your own budget) than simply making a sale. I look forward to working with them for my next lease!

Jo
Review №31

Best car buying experience I had.Every person I deal with was honest, straighforward and with the knowledge that surpassed any expectations.I had the best advice and customer service from Shae at sales, and Jenn when getting the best finance deal, they took the time in order to get me the best car at the best price, always taking into consideration what I really needed.Shae was looking into the inventory vehicles that were in my budget, and specially, vehicles that fitted into my routine and work needs, best time management, we did not loose any precious time, and Jenn got all the paperwork ready in matter of minutes. I am very thankful!I would definitely recommend them any time any day.

Pe
Review №32

I bought an Outback in May 2021. In spite of the challenge during covid of finding me a color/model that I wanted, Kara Kipp did! She made the buying process seamless and fun. She was very responsive to my emails and calls and helped with some of the computer features two weeks after the sale. I also would like to mention that I have used Dellas service department for several years with my previous Outback and they always did a great job.

Lu
Review №33

Alesha, Brian, Jennifer could not have been more patient and helpful. Everyone always smiling and positive. Loved the experience here, and I LOVE my car. May have saved my life on a recent trip: all-wheel drive and side mirror warning light kept me from tumbling down a narrowing cliff driveway.

Li
Review №34

Della Subaru has been a subtle part of my family for many years in the sense of it being my fathers past opportunity working for the original owners long ago. Fast forward to today were still seeing them improve in their space. Ive just recently had my chance to visit with their staff, view their inventory, and cascade multiple questions their way to find the perfect fit for my needs. They patiently stayed after hours not to discourage my inquries and followed up with me at best convenience to narrow in on the car thatll take me the distance and hopefully save money while having piece of mind for my comfort for many years to come.All the best to the knowledgeable and helpful staff, they made the experience an interesting yet fruitful one to say the least!

Qu
Review №35

We feel fortunate that Kara could help with the purchase of our new Subaru. She is very knowledgeable and made the entire experience a pleasure!

El
Review №36

I went to Della Subaru looking for an SUV in 2018 and met Kara. She showed me a few cars, and I fell in love with a 2019 Crosstrek. I leased it for 3 years and decided to buy it. I love it especially in the winter weather.Kara has been so kind as to show me different things and very encouraging.She is very kind and knowledgable about the cars she sells.Della Subaru you are blessed.

Ch
Review №37

I worked with Kara and Jen and both were amazing.I walked in and left the same day with the car I wanted. I have nothing negative to say about the process. Both made my experience memorable and easy.

Ka
Review №38

Thank you so much ladies. You were amazing. I love my car. ❤️

Dy
Review №39

Shae and Jenn are awesome, very professional and very helpful! I looked at a car and four days later they had me driving down the road in a newer and better car!! Great experience even with not so great credit they made it happen and very quickly! I love my new to me car!! Thanks again Shae and Jenn! I even got some great advice on how to fix my credit; amazing!! Della Subaru is the place to go for a good deal and even better buying or leasing experience!

De
Review №40

It took me four dealers and 7 months to find the right dealer. Della Subaru should have been my first stop! Professional, safe in dealing with Covid, and kept looking to find me the perfect used Outback. First maintenance visit was great. NO surprises, a list of things to watch, friendly and fast. Make Della your FIRST stop for used or new cars.

Ja
Review №41

The team at Della Subaru was great. Alesha Bailey was friendly and thorough with all her help getting us our Subaru Forester. She and Jenn worked well together to get our paperwork all in order and get us on the road.

So
Review №42

Working with Kara Kipp was the best experience weve ever had when purchasing a car. She is not only knowledgeable and caring, but she is patient and hard working. If you do have a question that shes not sure about, no worries, she wont stop until she has the answer for you! No pressure either, if youre not sure if youre in the market, stop by and speak with her to see all your available options! Highly recommend Kara at Della Subaru!!!!

Er
Review №43

Just bought my first subaru with the help from Jen and Shae, they were both very friendly and personable while also very professional and made this experience a great and memorable one! Highly recommend this dealership!!

Je
Review №44

My name is Jeff Goldman. I want to say what a great experience it’s been working with Audrey Drollette in the service department. She’s been courteous and responsive and well informed. I haven’t had to chase her. She returns my calls in a timely manner. She also sends me email updates.That might not sound like much, but it is. Trust me. I’m in the business. All I ever want from someone in customer service anywhere is to not have to chase them. I really appreciate Audrey!!

Ma
Review №45

Three years ago I faced dealing with the process of getting my own transportation. I knew nothing about cars. I didnt want to be victimized by someone preying on my ignorance. I wanted to lease a safe Subaru with 4 wheels and a steering wheel. Kara Kipp met me at the dealership door and listened. And she continued to listen. No push, no stress. She she didnt actually guide me as much as listed out the options and the reality of this adventure for me. She won my total confidence. She has been available since then to answer any of my many questions. I am very happy with all the professionals at DELLA Subaru. So I am on my second lease car from DELLA with Kara Kipps assistance. I will stick with her ! P.S. I love my Pearly Crosstrek. Fits me well, thanks Kara.

Da
Review №46

This has been the best experience I’ve ever had purchasing a car! Ian and Jenn were both so helpful and friendly and made the entire process of trading in my car for a new Crosstrek much easier than I expected.

Ch
Review №47

Kara Kipp is amazing! She made buying my Subaru Forester an enjoyable experience; and is one of the most knowledgeable, courteous and personable sales reps I have ever met. I highly recommend buying a vehicle from Kara - in fact, I have recommended her to my family & friends. Thank you, Kara!

Da
Review №48

Absolutely wonderful experience with Kara. She knows and loves Subarus. So kind and welcoming. I cringe when dealing with car salespeople but Kara was an absolute pleasure to deal with. It is evident that she truly loves what she does. Not to mention, Della Subaru made a generous donation to the charity Im running the NYC Marathon for. I absolutely love my new Outback. Its perfect!

La
Review №49

Awesome working with Alesha, whenever I had a question and sent a text to her, I always had in answer in just a few minutes. Great communication!!

Em
Review №50

Best car buying experience ever! Andrew Prus was so easy going, personable, made the process a breeze, and is ultimately why I chose Della. I was apprehensive about dealing with a “car salesman”; however, it took all of a few minutes for that to dissipate. No pushy sales pitches, no pressure, just laughs, a great experience, and the car I really wanted. If you’re looking for a great car and a great person to deal with, you want Andrew at Della Subaru.

Tr
Review №51

Beyond happy with my experience at DELLA Subaru! Alesha and Jen were wonderful to deal with. Everyone made me feel welcome from the first time I walked through the door. I highly recommend doing business here.

Bi
Review №52

I’ve been working with this particular Subaru dealership for 5 years. I financed 2 Crosstreks and now my dream Ascent. I absolutely love this place. Kara Kipp is absolutely amazing. She is so easy to work with and genuinely has your best interest at heart. She has watched me and my family grow and I know I can trust her. Jen Cordick is so efficient. She knows her stuff and will recommend what she thinks you benefit but is not at all pushy! Her information is clear and she is there to answer your questions.I can honestly everyone that works here wants you and your family to have the best car that works for you. They go above and beyond. I am a Subaru customer for life because I know the car is reliable and works but also because the customer service here is unmatched!Please go here for your next car.

Sa
Review №53

Kara Kipp is my choice to work with when buying a Subaru - I have purchased three. Kara is knowledgeable, attentive to detail, a very good communicator and a joy to work with. Also, Kara is always happy to help with questions after a sale. I recommend Kara to anyone interested in buying a Subaru at Della Subaru.

Ta
Review №54

Thank you Shea for making my sister feeling welcomed. She Loves her new Subaru Forester..

Ni
Review №55

I honestly could not ask for better service from Alesha at Della Subaru. Very knowledgeable about the safety features and listens to our wants and needs in our new purchase. I will definitely recommend to everyone I know!

JC
Review №56

Thank you Kara for the best experience I’ve had in purchasing a vehicle. I’d also like to thank Jenn ( Business Mgr) who made the buying aspect so easy and transparent. My only regret is that I did not deal with this ‘TEAM’ years ago. Their attention to detail, customer service, kindness and professionalism is so apparent, valued and much appreciated.

Ch
Review №57

Just picked up my Subaru today. A huge thank you to Alesha and Jen! I have been to many dealerships and Della Subaru has had the very best customer service! It was so nice to shop and not have things mansplained to me! I will recommend them over and over again! Thank you!

Al
Review №58

Kara Kipp was awesome!! She got me a great deal on an almost new Subaru Forrester. She will definitely have my business again if/when it’s time for a new car. I highly recommend doing business with her and Della Subaru!

Je
Review №59

The combo team of Ian and Jen were super helpful, and the overall process was super smooth. I had only ever purchased a car through a private sale before (w financing) and it was a pain, completely different from this! I definitely recommend this team at Della and will be going back

me
Review №60

Alesha and Jen worked so hard for me and made the entire experience absolutely fabulous and so amazing. Plus the car is so great, best car I have ever owned, will not go anywhere else!!

Da
Review №61

Bought a used car here last week and it was a great experience. Ian and Jenn were fantastic to work with and I would definitely use Della Subaru again.

Jo
Review №62

I worked with Kara and had an excellent sales experience. My car was totaled and I was on a tight timeline, felt comfortable weighing pros and cons with Kara to find a vehicle that was right for me and would be available in a timely manner. Landed on a crosstrek instead of a Impreza I originally went in looking for and I am so glad I did. Im in love with my vehicle. I really feel like Kara and Jenn, who works on the finances, kept MY best interest in mind and we’re conscious and responsive to what I was saying I did or did not need. Not pushy at all. Anytime Kara got up from her desk to keep things moving she literally would do a light jog across the sales floor. If that isn’t quality commitment to the customer I’m not sure what is. Staff were also very friendly and welcoming to the fact that I had my 8 month old with me. Great experience, will definitely be back.

Ca
Review №63

I recently purchased a new Crosstrek at DELLA. Kara Kipp made this purchase very smooth. She was so easy to work with, no high pressure.Between the DELLA dealership and Kara Kipps help, this is the best place to shop when looking for a vehicle.

Sh
Review №64

In May I bought a truck from Della Subaru. Kara Kipp went above and beyond to help me find the vehicle of my dreams.. Kara alone deserves a five star review. She is wonderful wish all my sales representatives were as knowledgeable and caring like she is.

Mi
Review №65

Alesha found us the perfect car & Jenn made purchasing our new CrossTrek incredibly easy! I don’t think a new car could have been more perfect or the sale done any faster in today’s market - this wasn’t a pre-order. If you are thinking Subaru, you need to see these ladies!

Wi
Review №66

I believe that this is our fifth consecutive Subaru Outback lease from what is now Della Subaru. Kara Kipp has been our salesperson for the last 2. I cant say enough good things about Kara and the rest of the Della staff. Kara is always professional and fun and makes the process about as painless as possible. On our most recent lease she even saved us money as our monthly payments and insurance went down on the brand new car. Woohoo!

Do
Review №67

Ian and Jen were a pleasure to work with during the process of purchasing my Subaru Outback. I highly recommend going to DELLA Subaru in Plattsburgh for your next purchase.

Em
Review №68

I went to Della Subaru looking to purchase my first car. I was connected with an excellent saleswoman, Kara Kipp. There was a long wait to get connected with her, but well worth it to work with her and her team. Brian, had been a bit standoffish and seemed unwilling or uninterested in us being there with the upmost patience, however, I am glad that did not deter us from coming back. I set up an appointment to come back and gave her a description of a car based on my needs/lifestyle. Kara was extremely caring, kind and personable. You could tell she knew SO much and really believed in Subaru products/safety features. She was able to explain the cars and help me understand as well. She went above and beyond to answer all of my questions and even answered the questions I didn’t know I had! She was so helpful and a great asset to the Della Subaru team, they are very luck to have her. In the following step I was connected with Jennifer Cordick, who works in the finance department. Jennifer was equally as kind, knowledgeable and helpful in the most stressful aspects of buying a car. I appreciate that this agency has female sales/finance workers that do an excellent job all around. Jennifer did not pressure, she did the opposite. She was helpful, knowledgable and kind every step of the way. Most importantly, she was patient with me buying my first car and helping me think through scenarios and again answer the questions that I didn’t know I had on financing, buying and navigating insurance/warranty options. I appreciated that the female sales and finance people looked and spoke to ME directly while buying a car, as I was with my father and most would assume to speak to him instead of me, despite me being the one going through the process. I cannot speak highly enough of Della Subaru for helping me get a great deal and supporting me throughout the car buying process. They made it a breeze and I feel grateful to have been connected with them! I surely hope they are there again when I come back. A wonderful and pain free car buying experience!:)

ca
Review №69

Kara and Jen are the best! They worked with the banks and with us until the numbers were where they needed to be. We truly appreciate all they did for us, it was the best buying experience we ever had.

Ta
Review №70

My husband and I had a wonderful experience with leasing our 2021 Crosstrek with Alesha! She is super easy and fun to work with! I would highly recommend her!

Na
Review №71

We will be expecting our second baby in about a month, and unfortunately I had just found out the transmission was failing in my 2013 Nissan Juke. I was so far from being prepared to have to buy a car and do so in a timely manner. Shae helped me get into a car that I feel safe in, but is big enough for our growing family! Jenn made the paperwork process quick and easy!I am so grateful for the team at della Subaru for taking such a stressful situation and making it absolutely painless. Thank you again! I absolutely love my crosstrek!

Al
Review №72

This was by far the most enjoyable car buying experience I have ever had. Kara and Jenn turned something that usually causes me anxiety into a total celebration. The car is amazing and so is the team at Della.

Ve
Review №73

If your in the market for a new Subaru I highly recommend Kara Kipp at Della. She was great to work with and is was a tough year with Covid and she made the buying process so easy and she is very thoughtful of what you want and made my buying experience great and if Im ever in the market for another Subaru i would definitely want her.

Jo
Review №74

Alesha Bailey is the best! Go see her!!!! Jenn in finance will take care of you! Highly recommend

Je
Review №75

Alesha and her team made the purchase of our new Subaru Forester Sport as easy as could be. Alesha went above and beyond to track down and deliver the specific color and package we were after. Jenn in finance gave us the exact number we thought it would take to purchase the vehicle. We couldn’t be happier with our purchase and highly recommend Della Subaru... 👍🏻👍🏻

Ka
Review №76

Kara literally is the reason I bought my cross trek!I originally wanted this car and previous management and sales person were so horrible I went over to Nissan and bought a rogue, and drove back to get my deposit!I was hesitant to go back but love Subaru’s!Kara was amazingly informative, kind, supportive, honest and offered an amazing deal!It was an absolutely pleasant experience and hope to now buy all my vehicles from her in the future!Thank you Kara

Na
Review №77

I want to first thank Shae she was amazing!! Everything I needed all my questions were answered prompt. She was very effective and efficient in all aspects. I couldn’t ask for a better salesperson! The whole staff was awesome. I will be returning to them in the future and recommending all my family and friends.

Je
Review №78

I love my new Subaru. It is the third Subaru I have owned.The sales lady I dealt with is the reason I got the car I did. Her name is Kara Kipp. She was so helpful and knowledgeable. I would definitely ask for her the next time I am car shopping.I could not imagine being able to understand and love all the great features on my car without her help.My experience with Kara Kipp was very warm and personal. She is a great person and employee for you.

Da
Review №79

I highly recommend Della Subaru in Plattsburgh. I recently bought a new Forester and it is rated a very safe vehicle with the fewest problems. This is my third Subaru and I trust these vehicles.I was so fortunate to deal with Alesha Bailey who is wonderful and made the entire process easy, right down to connecting my iPhone to my new Forester. She is knowledgeable, conscientious, and I came away feeling like I had a new friend who was looking out for me.

Th
Review №80

They Investigated a check engine light I got, nothing was wrong, fixed a mud flap that was bent out of shape. All at no cost, and with a smile. GREAT SERVICE !!!!

Bo
Review №81

From the moment I decided to trade in my 2009 Outback and walked into the dealership, Andrew was engaged and highly informative. He started with my Wish List and, even though I was looking at a 2019 because of the color, he found me my new car (a 2021 Outback) as it had all of the attributes I was looking for in a newer model.The financing was simple and quick giving me a feasible way to make that car mine.In less than a week, which included a Holiday, I drove home in my new car and felt like I was in the most secure, well-made vehicle I could have bought. But, of course, it is a Subaru!Andrew was attentive, knowledgeable and willing to answer any questions about the heightened technology which is new to me. I know if I have any concerns in the future, he will be prepared to guide me.Subaru and the dealership which I have been going to since 1976 stand behind their sales. Nice to see that still holds true today.

Kr
Review №82

The best car buying experience Ive had. Quick, easy, and they went out of their way to get me a vehicle I wanted at a great price. I will definitely be going back for years to come.

Ti
Review №83

Kara Kipp was great helping us navigate the purchase of our first Subaru.I highly recommend contacting her to see how knowledgable and friendly she makes this process.

Au
Review №84

Kara made buying a Subaru fun, fast, and easy! After telling her what I was looking for, the first car she picked out for me ended up being the one. I never felt overwhelmed by the process as she walked me through every step, with lots of laughs along the way! I couldn’t be happier with my experience!

Al
Review №85

The people here are amazing. I had a bad experience at a different dealer and was hesitant to go to another. Ian found me exactly what my family needed. Jenn worked hard and got us a hell of a deal even with my poor credit. Every one was friendly and very helpfull. I will be coming back for my next car

Ly
Review №86

I had such a wonderful experience! I just purchased my Jeep today, and thanks to Karra and Jen, I was able to get the car that I wanted from the get go and for the monthly payment that fit my budget perfectly! I will always highly recommend both Karra and Jen for anyone looking to buy a new or pre-owned car without having to compromise on budget and peace of mind in finding a great and reliable vehicle! This experience was person centered and so enjoyable all around. If you’re looking to get a new vehicle that fits your life and personality, then you should seriously consider paying Karra a visit at Della Subaru— I promise you won’t be disappointed!!! Thank you so much again, Kara and Jen!!

Ja
Review №87

For a few months now, i have been on a hunt for a reliable vehicle to help me during the winter time. I researched dealerships around the area and I found my car on the Della Subaru website. Days later and i had an appointment to test drive this beautiful piece of machinery. Shout out to the amazing staff at Della Subaru for the support and patience, especially Kara and Jenn for looking out for my best options for being a college student. They will absolutely see me again in the future.

CO
Review №88

I had the best shopping experience ever with Subaru!Shaelynn my sales associate was awesome and super knowledgeable about everything we would need to know about buying.There was never any sales pitch or high pressure.Jennifer in finance office really makes you feel comfortable, and really took the time to make sure we were getting the best rates and value for our trade in!I really could not have asked for a better experience!!Thank you Jennifer & Shaelynn

Ke
Review №89

We had a wonderful experience from test drive until purchase, with about 4 other dealerships in between. Alesha was great to deal with, once we made the decision to purchase, she had everything lined up and ready within 24 hours and worked with my crazy schedule.

St
Review №90

Cant ask for more when buying a car. Andrew was personable, had an answer for every question and respected my time. It never felt like a sale, yet I got what I wanted. Couldnt be happier with the experience and my 2020 Forester. In the market for a Subaru? This is where you go and this is who you ask for.

Gl
Review №91

Excellent car buying experience. Andrew (go sox!) Prus in sales and Jenn in finance were not only professional but also worked to ensure that this was a straightforward and seemless process. It was my pleasure doing business with them and would recommend that anybody in the market for a new or used Subaru give Della Subaru a shot....You wont be disappointed!

Ma
Review №92

Friendly easy to work with and very knowledgeable. Extremely pleased with the service!!

Ka
Review №93

I had an absolutely amazing experience purchasing my new Subaru Crosstrek. Kara Kipp was phenomenal! She made buying a new vehicle so enjoyable. She’s extremely knowledgeable, friendly and helpful. The numerous “after sale” follow-ups and guidance with the in-car apps was welcomed! I also just received a card and photo from the date of purchase. Kara Kipp and the team made me feel like family!! I Highly recommended her 🤗

Ta
Review №94

Kara Kipp helped me find the perfect vehicle! She was extremely patient, informative and never pushy in anyway. I hope to work with her in the future whenever it is time to trade up!

Jo
Review №95

Had a fantastic experience buying my new Outback thanks to Kara. She was able to answer any question I had and made sure that I understood what was going on in each step of the process to buy my Outback. Karas knowledge and enthusiasm made what I thought was going to be a boring process into an very enjoyable one. Absolutely loving my new Outback!!

La
Review №96

The absolute best buying experience. Alesha Bailey is very knowledgeable and helpful saleswoman . Highly recommend her for your peace of mind .

Je
Review №97

Couldnt be happier with my experience. Alesha called me the second the car I wanted came on the lot. I went down and test drove it and was in my new car two days later. Jenn made the financing process as easy and clear as possible. Easily the most enjoyable, painless car buying experience I have ever gone through. 10/10 would recommend these ladies.

Ra
Review №98

I had the absolute pleasure of being scooped up by Alesha Bailey when I inquired about a vehicle at Della Subaru. I told her my budget, my hopes and goals and she was beyond encouraging and accommodating. My first car buying experience was nothing short of a nightmare, so I was nervous. Her and the team at Della Subaru made the experience so painless and enjoyable. I felt so heard and supported through the whole process and am beyond impressed. I love my new 2021 Subaru Crosstrek, and I will absolutely recommend Alesha and Della to anyone who’s car hunting!

Ma
Review №99

Kara was the best. I have financed and dealt with many dealerships and Kara and Jenn were by far the best I have ever experienced. So personal and genuine. Kara was so attentive throughout the entire process. I will never go anywhere else for a vehicle in the future. You should consider her a very valuable employee!!!!

Za
Review №100

Thank you Alesha. Great experiance. Very freindly. And willing to help weeks after sale.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:5105 U.S. Ave, Plattsburgh, NY 12901, United States
  • Site:http://dellasubaru.com/
  • Phone:+1 518-324-8400
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Car accessories store
  • Subaru dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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