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Action Auto Glass - Portland
641 SE Mill St, Portland, OR 97214, United States
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Action Auto Glass - Portland
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Kr
Review №1

I can never say enough great things about Action Auto Glass. They always repair chips for FREE! Their customer service is top notch, they do a fantastic job in a short amount of time!

Sa
Review №2

Had to replace my shattered back glass. Action auto glass was very efficient, helpful, and professional. Would highly recommend and will return if I ever need to

Da
Review №3

I Had my box truck windshield and my sons car windshield replaced . Both vehicle windshields were replaced at my house so I didnt have to leave. Really convenient. Very friendly employees and good prices.

Ma
Review №4

My rearview mirror came unglued from my windshield because of the heatwave. They were so helpful and even fixed it for free! I will definitely be coming back next time I need glass work done on my car.

Ri
Review №5

Jimmie the MAN! Extremely clear on expectations, timely, and went to bat for me in order to get my windshield fixed faster than expected. I had 4 places to choose from what geico provided. So happy I landed on Action Auto. 5 stars all around.

An
Review №6

Work was good but communication terrible. After first contact I had to call them to see when they would be out. This was 2 weeks later then after being told on a Wednesday they would let me know if it would that Friday or next Monday they call me on Monday to schedule for Tuesday. The tech was great the next day called me when on way and did a nice job.

Da
Review №7

Jimmy and the team did an awesome job replacing our broken windshield. The replacement came out flawless and they even handled the recalibration of the Eye Sight cameras that is required by Subaru after windshield replacement. After the repair there was absolutely no signs that the glass had been replaced. They also worked with our insurance company so that I only paid the deductible and they took care of collecting the rest from the insurance company. I was extremely happy with their work.

Ca
Review №8

Jimmy and his team went above and beyond to deliver on our windshield repair after a rock cracked the glass on our Volvo. Action Auto Glass was fast and accommodating. It turns out our insurance company approved an after-market windshield that did not work with our cars heads-up display. I dreaded going through the hassle of fixing it, but Jimmy handled ALL the back and forth with our insurance company, got the right windshield approved, and ordered at no additional cost to us. He even drove to our house, drove my car back to the shop, fixed it, and returned the car in a couple hours. Im grateful that he did a fantastic job and especially that he fixed a problem he did not cause. Honest, hard working, reputable business-- I highly recommend Jimmy and his team.

Ke
Review №9

Went to my car Monday morning to find my drivers side door smashed to bits. Called around and these guys were not only the first to answer my call but could get me in right away. Had my car back by the afternoon. Professional, friendly, I feel like these guys not only fixed my window but eased my mind cause I was definitely frazzled. Thanks again!

BW
Review №10

Best choice for auto gass. Workmanship and glass quality is top notch. Great, fair prices and service whether mobile or in shop. Repeat customer right here.

GH
Review №11

Super friendly staff, they dont seem like theyre ripping you off. Had to get a window replacement after someone broke into my car, and they were able to do it for much cheaper than the dealer or Safelite. They also work with a local guy who can tint the replacement windows to match the others. Initially, no problems with the replacement window. They have a warranty on their work in case anything goes wrong later on. Ill definitely be back if any more thieves decide to bash my windows again!

Ma
Review №12

They never called me back about updates even when they ordered the wrong window! As someone with bad luck already thats disrespectful. Maybe make sure cliants are ok before screwing up lol cause people in my boat dont need this right now.

vi
Review №13

We use them on behalf of power Chevrolet, they’re customer service is awesome. I’ve called for personal quotes and adjustments outside of work and they’re great at what they do!

Ja
Review №14

My favorite go to for windshield work.

No
Review №15

I had a great experience with Action Auto Glass. They were quick, professional, friendly, and had the exact glass I needed on hand. They were also the only shop out of the seven that I called, that would help me on a Friday and not make me wait until Monday.Jimmy was very accommodating and let me drop my car off that afternoon to keep it safe overnight. He had the job done the next morning and even dropped my car off to me because I sprained my ankle. Hopefully I wont need any glass fixed again but if I do, I will definitely use Action Auto Glass from now on. Five stars hands down!

Jo
Review №16

Extremely helpful, and fair prices.

He
Review №17

Awesome. Great job. Quicker than I thought.

Da
Review №18

I was referred to Action Auto Glass from my Lexus dealer shop for taking care of a little chip on my front window shield. Although I was already told through phone call that they dont charge for a chip smaller than a size of a quarter, I still wanted to pay a tip for gratitude. However, they declined to take a tip and instead requested for a honest review, so here it is! I would recommend anyone who has a problem with windshield or windows for cars. Super quick and nice service if you make a reservation, and I believe someone with a great work ethics like Jimmie deserves praise and success!

La
Review №19

All I can say is the estimate here was beaten by almost $100 somewhere else, and I got it done same day, when Action said it would be a week. Do your homework and shop around!

Ma
Review №20

Rick and Jimmy are the best, always take care of all our glass needs. Higly recommend them!

Ch
Review №21

Great shop, will definitely use again.

Sv
Review №22

Action Auto Glass is amazing, yesterday I woke up to find that my car had been broken into. Such a lame way to start your day, I called around to a few window repair places in town and action auto was the only one that was able to get me in same day. They cleaned up all the glass, picked up my car drove it to their shop and fixed my window. It was effortless for me and they worked with my insurance. They went above and beyond! I recommend them for all your auto glass needs!

Ja
Review №23

Best experience with a glass shop. I was unable to drop my vehicle off with them due to having my children and no way to get picked up. These guys came and got the vehicle before I could clean up the glass, did an excellent repair, and brought it back in record time. Best Glass shop in the City.

Ja
Review №24

Very friendly and professional. Obviously replacing a windshield is never an awesome experience, but Action Auto Glass made it about as painless as possible. Quick turnaround, reasonable prices, and courteous customer interaction. Theyre also reasonably easy to get to, even from the west side, although the parking lot is a little small. When I had my truck windshield replaced they even took the time to transfer my parking stickers to the same location on the new windshield. I really appreciate that kind of attention to detail in customer service.

Ch
Review №25

If I could give more than 5 stars for these guys, I would. My car got broken into and when I called for a quote I didnt need to give any unnecessary information to get it. When the time came for me to leave to drive over, my car battery had died. These guys came to me, jumped my car and drove it to the shop for me. Such friendly, wonderful, honest people. I cannot recommend them more if you need a window replacement/repair.

br
Review №26

Nice folks, great service, and quick too! Gr8 place for windshield replacement, with OEM glass.

Je
Review №27

Jimmy came out to my home in Hillsboro picked up my car and brought it back to me.

Ja
Review №28

Good luck getting a call back. Worst customer service! Not professional at all. I called gave them my info and no call back even when I called and left messages.

Tr
Review №29

Bill went above and beyond for me when I was in a time crunch and needed a OEM Volvo windshield installed with under a week notice. For anyone looking for a trusted reliable company to install a windshield or any auto glass needs call Bill and his team you will not be disjointed!

Ga
Review №30

Free pick-up and drop-off. Really friendly staff. Excellent work.

S
Review №31

Super friendly! Got me in quickly after a shattered window. Fair pricing. Great work.

Do
Review №32

Jimmy and the rest of the crew here at Action Auto Glass do a fantastic job, highly recommended

Sh
Review №33

Extremely professional, did a superb job on my Audi. Was referred to Action Auto Glass by Audi themselves!!

Ni
Review №34

Needed my windshield replaced and was hesitant to utilize the nearby Safelites that Geico works with due to poor reviews. I was glad to hear Action Auto Glass works with Geico. They came to me. The company was prompt and courteous. The windshield was replaced and the gentleman arrived within the promised window of time. I had a slight issue the next day but someone from the company came ASAP that same day to fix it.

ER
Review №35

After calling Safelite Auto Glass and getting a ridiculous quote I was searching and found Action Auto Glass and I’m glad I did. I called and spoke with Jimmy and he gave me a quote to fix the rock chip in my windshield and it was a great reasonable price. He said I didn’t need an appointment just to call one hour before I wanted to come in. I went in this morning and he fixed the rock chip quickly and I am more than pleased with the repair. I was ready to pay my bill and he told me “no charge”. Great customer service too!

Sa
Review №36

Jimmy repaired the rock chip in my windshield. He was very kind and fixed it up quickly. He earned a new customer today! Highly recommend him and action auto glass.

Co
Review №37

They did great work, handled all the insurance paperwork, and replaced our windshield in less than a day. I owe a BIG thank you to Jimmie and his staff at Action Auto Glass!

Cl
Review №38

Tailgate window got smashed during a break-in, and Action was nice enough to quickly seal the window hole for free while we waited. Didnt have time to fully replace window.

Mi
Review №39

Exceptional service and fair prices.

Su
Review №40

These guys are fantastic!!! They came out to my house to replace my windshield 5-6 weeks ago and did a great job. Punctual, reliable, excellent work. When I a little rock hit my brand new windshield and resulted in a small crack, I went to the shop and they fixed it for free! Hows that for excellent service? And they were super nice and friendly too. I would highly recommend these guys to anyone.UPDATE 3/11/11: I had a few little chips/cracks in my windshield from all those rocks they put on the road this past winter. I expected to have to pay this time since they were fixing 3 spots, but they didnt charge me again! These guys are the BEST! HIGHLY RECOMMEND!!! Its so rare to find customer service this good nowadays. I will ALWAYS do business with them. Thank you Action Glass!!!

Al
Review №41

I went to Action Auto Glass about a month ago to get the windshield on my 2001 Toyota Solara replaced. Jimmy and the team were very kind, efficient, affordable, and the quality was top notch. The old windshield (aside from being cracked across in multiple places) also had some peeling chrome trim that was replaced by a new rubber gasket that looks fantastic and will hold up much longer. Its like turning the clock back on my cars age by 15 years! Only took about an hour and the price was right. Ill definitely be back (hopefully not too soon though)!

An
Review №42

I had one of my windows busted into at 4pm on a Friday, and these guys were great about getting me in for a repair right away for the next day. They even offered to stay late so I could bring my car in and keep safe it in the garage overnight. The price for the overall repair was substantially less than the price quoted to me by my insurance companys recommended repair shop, too. 100% would recommend!

Sa
Review №43

Absolutely fabulous workman ship and customer service. They have replaced by rear glass in both my Toyota Tacoma and Mazda 3 thanks to the charming people in Portland breaking in to my cars. Each time they have done an excellent job coordinating with the insurance company, getting the correct parts, doing a quality install and getting my car back to me in timely fashion. Really appreciate their hard work and will continue coming to them for all my future glass replacement needs.

Fr
Review №44

A real person at the shop answers the phone, not some call center somewhere. Got my car in quickly for a windshield replacement at a competitive price.

Do
Review №45

Jimmy Woods with Action Auto Glass is the finest and fairest glass installer I have ever worked with in 22 years in the automotive business. If fact, since moving out of state three years ago, I still compare other companies to Action and just shake my heads at times, as Jimmy would have done such a better job. I miss working with him!

Ji
Review №46

They do a good job. Regular price. A bit unreliable regarding appointments.

St
Review №47

Absolutely awful customer service, and lazy! Came in for a standard passenger window break in on a Corolla.When I first chose Action Auto, it was highly rated and so close to my house. When I called to make the appointment, they forgot to take my name down, and said the appointment would take 3 hours, to drop off at 9 am and pick up at 12. When setting the appointment up, they didnt verify any of my information, which led to ordering the wrong window. When dropping off the car, there is limited parking, too.12:45 rolls around and I still hadnt gotten a call, so I walked back to see them still working on the car, with no receptionist in the house, I had to walk to the back of the garage to get anyone to know I was there, and of course the first thing he says was Oh I was just about to call you, it should be just another 15 minutes. Now, I dont care about how long it actually takes, but if you know that you are going to take more time than expected, just call me. Business Etiquette 101.About 20 minutes later, they called me back to show me that the window wasnt going to fit for some reason. I took one look at the work order and not only did they have the wrong year, but the wrong car model. When I pointed this out, they doubled their price. I had to come back 4 days later to get the new window, and they expected me to pay without inspecting. When I did inspect, there was tons of glass under the mats of my car, and on the back seat.2 weeks later I still found some glass that had been tracked into my house, which is my fault for not double inspecting, but STILL you think they would have gone above and beyond to help me.Terrible customer service, the phone rings and rings, oh and I only had to give my phone number to them 3 times.

Ph
Review №48

I was referred to Action Auto Glass by my dealer. Jimmie did a great job of keeping me posted with status updates leading up to the day of the appointment. The process was all smooth sailing - dropped off my car, got a ride to and from work, and everything was ready as promised. Appreciate the help and work Jimmie, and a pleasure talking Top Gear UK with you!

Pa
Review №49

They did a great job on my window. I found them gracious, respectful and accommodating. I go to them again for sure.

Sa
Review №50

Jimmy was great to work with. He got my driver side window replaced in half the time he quoted me and at a fair price. I highly recommend this shop.

Br
Review №51

I was worried when I arrived you could try ell they were really busy but without hesitation he grabbed my info, my keys and 30 minutes later I had my chip fixed and ready to go. Even better it cost me NOTHING (I had gotten my new windshield there about a year ago from it being shattered). Great place. Great people. Though I hope I never have to return, if I need to I know Im going to Action Auto Glass.

Li
Review №52

Referred by Volvo dealer as great place to go and good price. Not the greatest customer service, and I think overpriced. Had to call back twice for info and to confirm they got the window. They did a good job on the window, but I did not feel well cared for, more like I was interrupting them. Wont go back.

Ke
Review №53

Professional, courteous, and fast. These guys did an excellent job and Ill be back for any future cracked windshields. My only suggestion for these folks, please wipe down or vacuum the left over dust particles/ black rubber bits after youre finished. I cleaned my car prior before installation and got my car back with a dusty dash and rubber bits on my carpets and chairs.

Gu
Review №54

Wish I could give them more stars, Jimmy at Action Auto absolutely saved me. A biker hit my car, breaking a window, the afternoon before I was supposed to depart on a road trip. I called in, explained my situation, and they stayed open late to take care of me that night. I can’t thank them enough for getting me back in the road so quick! Seriously outstanding work and customer service.

Ca
Review №55

The BEST and only place to get your windshield replaced. Have been doing business with them for 20 years. They have ALWAYS done fantastic high quality work. Thank you Jimmy and team.

Ta
Review №56

Always professional, always reasonable. I’ve come here for a few reasons now and I always feel that I’m in good hands, and not being taken advantage of.

Ca
Review №57

Would highly recommend. Got me exactly what I wanted and repaired same day!

No
Review №58

These guys really take their business seriously, as well as treating people well. I own an auto detailing company and have referred my clients to them for years. I needed to replace a side mirror and they ordered it for me, and when I went in to pick it up they handed me the materials to attach it and some extra supplies I might need for another window task, when I asked the best way to fix the problem. First class glass.

St
Review №59

Had a strange experience at their shop. For some unexplainable reason that I dont know or believe it took five days for them to repair my rear window. Then they put my windsheild wiper on upside down. Youd think that they would at least know how to put a windhield wiper on the correct way. I feel that they did this to me in purpose. I wouldnt trust this shop to be honest with you, shopper beware.

Ka
Review №60

Amazing work! Amazing customer service! I would definitely recommend them to anyone who needs their auto glass replaced and/or fixed!

Na
Review №61

Great customer service. I came in with a rock chip in my windshield. They said it was an easy fix and repaired it at no charge.

Qu
Review №62

My windshield had a rock chip. I stop by and ask for repair. They repair it for free of charge which I can not believe it. They just ask me to remember their business. Definitely I will come to them when I need a new windshield or glasses for my cars.

Sh
Review №63

Recently took a pretty major windshield hit, resulting in a pretty big crack. Windshield definitely needed replacing. Dealer recommended action auto glass, as it is the company they use when a windshield needs replacing at the dealer. Called them up for a quote; the person I talked to sounded extremely rushed, and acted like it was a horrible inconvenience to have to talk to me. Very short, borderline rude. I requested the quote, gave him my vin, and was told that I would receive a call back the same day. Never received a call back. Awful customer service. It seems like maybe they dont need any more business. Found another shop to do it, and am happy with my experience. Will never consider action auto glass again.

Ro
Review №64

These guys are terrible at customer service. Started the process to have my windshield replaced under an insurance claim in August of 2016. Its now February 2017 and still no windshield. No callbacks, status updates or anything that would resemble good customer service. When I call for an status update they have to dig to find my now 4 month old pending file but never call back with a solution, explanation or update. Taking my business elsewhere.Update: These guys did finally get my windshield taken care of and it was quality work.

at
Review №65

Awsome service. Very easy to work with, they seem to care, and dont just focus on getting money out of you. Will come here again if needed.

lf
Review №66

TERRIBLE customer service. They broke a small trim piece, said theyd order new one, never did, said I needed to come in so they could order it, came to pick it up, they couldnt find it, eventually found it but it was wrong part. Finally bought it myself. They promised to reimbusre but never did. AVOID

Pa
Review №67

Jimmie and his partner did a wonderful job with my rock chip repair and they were very courteous. I would recommend them to anyone.

Ba
Review №68

The service is poor. When I took a phone call to them and quote a rough price of the car mirror repair. They asked me to drive my car to their store for couple days later and then they can quota a price. If I am free to stop by, I dont have to take a phone call.

Ke
Review №69

Insurance recommended. Did a great job with less than a 24hr turnaround.

DC
Review №70

Joe did a GREAT job ! A+,plus 5 stars,u rok,thank you so much

Wi
Review №71

Good shop. They did a professional and fast job. Surely would go back here.

Mr
Review №72

Rock solid community member!

L
Review №73

Jimmy and his crew have always taken good care of us! Thank you!

Tr
Review №74

Absolutely amazing service Joe came to the house changed the glass had Great customer service skills I would recommend them as a top 10! Action Auto Glass will be my first call if I ever need glass again!

I
Review №75

Super friendly and helpful, as well as very quick

Da
Review №76

Great service. Same day window replacement and gave me ride back to downtown.

Je
Review №77

Great service, great attitude, took care of my rock chip in windshield quickly and with no hassle.

an
Review №78

Amazing, great service, understanding of unfortunate accident, and worked with what we had.. Thank u!

Ma
Review №79

Referred by my Subaru dealer.Great Service #1in my book for Auto Glass.

Ty
Review №80

Only place Ill go for any auto glass needs. Jimmy and Austin are great and will always have my service.

Bu
Review №81

I had some rock chips fixed and they were fast and friendly with my needs. I will be recommending them to family and friends.

Cr
Review №82

Im with the last reviewer, tried to get a side window replaced, talked to Jimmy, I was having phone problems, and got hung up on twice. Jimmy would not be patient for 2 seconds. Clearly AAG does not need the business and wont be receiving mine.

Ap
Review №83

Great service!

Je
Review №84

Gr8 job on my window repair

Da
Review №85

Solid work - great attention to detail. Thanks!

To
Review №86

Such great customer service!

Ai
Review №87

Very professional and fast service. No leaks or troubles.

El
Review №88

My car was broken into, they got me in that morning and charged half of what others were asking. They saved me!

Ta
Review №89

Great service!

An
Review №90

His phone service says he does all of the paperwork, but he does not. And not until next week, anyway.

Ja
Review №91

Left 4 messages, No Call Back

aj
Review №92

Even after 2 weeks waiting to hear from them about when they are going to fix the window shield. Poor customer service.

Mi
Review №93

Great customer service!!!!

li
Review №94

They replaced my side view mirror free

Br
Review №95

Fast professional prompt

Information
14 Photos
95 Comments
4.3 Rating
  • Address:641 SE Mill St, Portland, OR 97214, United States
  • Site:http://mobilewindshieldreplacement.net/
  • Phone:+1 503-766-5239
Categories
  • Auto glass shop
  • Glass & mirror shop
  • Glass repair service
Working hours
  • Monday:9AM–1PM
  • Tuesday:Closed
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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