PacificWRO was the regional Herman Miller Certified Dealer that was designated to service my HM Embody.I had a very positive experience, from initial contact to the on-site service work.This administration of the request was friendly, communicative and clear. The support tech was on time, and performed the service exactly as requested.Based on this experience would look to work with this company again in any other capacity that might fit my business.

Ive bought two Herman Miller Aeron chairs from PacificWRO and both customer service experiences were great. Today during my second visit I asked if they could help me disassemble a Steelcase Series 1 I had purchased from another company so I could fit it in a box to return it, they were happy to help and even helped me load both the disassembled steelcase and the new Aeron into my car. Both staff members were genuinely friendly and professional.

They have a gorgeous showroom, knowledgeable staff, and a great selection of office furniture. Scott was very accommodating and helped me find the perfect solution for my office needs. 5 stars!

Great place to buy an ergonomic chair. Torsa chair was much lower price than online retail. Nice showroom. Friendly knowlegeable people who look like they enjoy working there. Larry De Marco was super -- informative, responsive, friendly and helpful.