Michael has excellent customer service and very knowledgeable about products. He answered all my questions and I got a great deal on a new phone. Thank you!

Service was great! Spending 4 hours at Verizon was not plesent but these are the days of COVID so I wont complain to much! I think the agent we had was named Mike and he was awesome!! Even when nothing was going right he was very plesant!! Thank you for your help!!

Michael was amazing! I had upgraded to the new iPhone 13 Pro and he was so very patient and helpful with making sure all of my data was transferred over, and even stayed late to help me out and get everything all set up for me! Thank you Michael for staying late for me, being very patient with my hours of transferring and making sure everything was working smoothly for me!

Michael was very organized, efficient and extremely patient. We had a 2 year old with us and transferring 4 lines from sprint to Verizon. He was a gem working with. Atta boy Michael :) keep up with the awesome service!

Mike was awesome! Hooked my boy up with a good phone and took care of us with great customer service and knowledge! Look forward to doing more business with him!

Excellent customer service from Bobby. Knowledgeable, straightforward, respectful. Made the buying experience a good one for those of us who dread buying new phones!

What started as not a pleasant experience turn around and was pretty great. I had gone into the Post Falls Verizon and met with Bobby. The path we were leading down was not great as he was at first unable to help me. After a lot of conversation and calls he made to customer service things turned around for the positive. Bobby jumped through hoops to make things happen and I could not have been happier. I entered the store with expectations and left the store feeling like all expectation were exceeded. Since this is a business account, I now feel more comfortable about adding phones and services and would hope that all the others I may work with in the future will be as customer focused as Bobby. Thanks Bobby for all that you did today to help me.

Kyle Stafford was absolutely on point and willing to help me out even if it meant staying after the store closed! 10/10 would recommend going to him for your Verizon needs.

Came in last Sunday about 30 minutes before closing. I had a ruined phone (my mistake) and thought I would be out of luck getting a new one. Kyle there helped me out, and even stayed an hour late helping me sort out the details and walked out with a new phone and a great deal. Kyle was super helpful and with was by far my best experience ever at any phone store.

Cody was amazing and made the whole experience of buying new phones completely painless and so easy! He was so personable and the store is lucky to have him! Five star experience!

If I could rate zero I would, completely unprofessional. Went in to buy a new plan and was helped by Ryan, asked for a note 20 ultra and two s20 fe phones. Traded in my Note 9 for what I thought was going to be a Note 20 ultra. Sale went fine until I made to my car and realized that what I had was not what I asked for, instead what I got was a galaxy s21 ultra. Went back in immediately to rectify the issue. Was was greeted with an attitude and no help whatsoever. Basically told me I was burnt and that it was a better phone. Acting like I use my phone to take pictures. I couldnt care less about a better camera blah blah. Didnt offer any assistance at all and sent me on my way without informing me of a 30 day return window. So I bit the bullet and carried on. Fast forward not even two weeks and my phone screen wont even light up. Apparently this is a common problem with the s21 ultra, (just Google s21 black screen of death) Went into the store and he Basically told me I was burnt again because of a few minor pocket scuffs on the overpriced liquid screen protector. Though his coworker agreed that there was minimal if any damage at all. And gave me a warranty number when Ryan wanted me to pay for repair though insurance. (Phone would loose ips rating when opened) called warranty number and they sent me to a corporate store in Spokane where they once again agreed that there was no damage to the phone that should have caused this. And offered to send a warranty exchange. (Which will still be the s21 ultra that I have to shell out an extra 50 bucks for an Spen that would have been included had I received the original phone I was asking for.) Un happy that this pompous squirt has cause such a fiasco in my life when if he would have just done his job correctly or took it back when i went in, in the first place that this whole headache would have been avoided all together. Will never step foot back in this place and I think they should find more competent staff. Was considering canceling my service all together and reporting incident to the BBB.

Kyle Stafford was amazing!! He helped my fiance get a phone in 45 minutes and was just fantastic. The process was super quick and he was extremely efficient. He explained every step really well and was very sociable and talked to us as we worked through signing and online paper work. This is a secret of mine so shhhhhh! but I’ve always HATED going into Verizon stores as the process to getting a new phone or trading one in took forever, a minimum of two hours and I was not looking forward to going in this afternoon. But Kyle was great through and through. Seriously, this guy deserves a promotion! Will be going back to that Verizon store to get a new phone when the time comes and I refuse to work with anyone except Kyle. Kyle, if you see this, thanks so much for helping us!

I went in Friday and met Mr. Bobby. He filled all of my needs and took his time with me. He took care of me and finished super fast. My tech issues were very difficult to work with but he busted it out. He worked long and hard to fit my needs. Bobby tried effortlessly to make sure I left with a big smile on my face. Happy ending today for sure!!!! 💫 Not mention his super cute baby face. He reminded me of my grandson. Definitely going to return for more support.

We bought a phone that was obviously defective. This store and the district manager will not help us at all. I lodged a complain with the BBB today and the attorney generals office. I have gone through every avenue I can think of to get this resolved to no avail. We even bought the liquid glass which was supposed to protect the screen. If we had damaged the screen I would not have a problem but you can see on the phone there is no damage other than the screen is cracked under the liquid glass. Verizon reps and the company that makes the liquid say that the sales man put the liquid on incorrectly. We have not even had the phone a month! Horrible service from this TCC location.

Kyle Stafford was THE MAN. He was the guy helping me out setting up my Verizon account along with setting up my new phone seriously havent had a cooler experience with getting a new phone.

Thank you to James and Michael at the Post Falls TCC! They are as professional as it gets! I returned a phone 24 hours after I purchased it, to trade it in for something different. James waived the restocking fee and gave me many options to help me out to get my bill lower (most companies would do the opposite)! Then, Michael helped me make the trade in very easy and very smooth! I was in and out in under 45 minutes! The facility is very clean and relaxing. Not overwhelming and overly busy with ridiculous wait times like the Hayden Verizon store.Already recommended Post Falls TCC to my in laws and my coworkers!! Thanks again!

Ryan was absolutely wonderful! it was the best experience I have had by far with Verizon.

I had tried for 2 weeks to contact Verizon regarding an issue with my data and had been unsuccessful. I walked in and Bobby solved the problem for me within minutes. He also reviewed my account and showed me how I could be getting more for less money each month. He also shared deals waiting for me, upgraded my phone, and did all the the setup while speaking with me in a friendly manner. He was patient and answered all of my questions. I couldnt have been happier with my visit!

No service, waited 20 min and no one even said hello, i was the only customer in the store anf they ignored me, if i could rate 0 i would horrible store

Kyle Stafford was a great help with my phone problem. Very polite and professional. Thank him for his amazing help...

I was having a problem with my old phone and didnt want to spend too much money and Kyle Stafford worked some quick magic and got me a great phone for a good deal, thank you post falls TCC

Overall experience was great. Walked in without appointment, Kyle excused himself from client he was working with to greet me. Asked what I needed got me signed in. After 20 min came to get me outside, was able to walk me thru the backup and reset of my phone cause I was having issues with it. Learned a lot of new things. Service felt personable and genuine. Thank you Kyle Stafford

When I walked in there was 1 agent helping a couple. No other employees in sight...no greeting or welcome. Sat and waited while 3 ppl were working with barely any help for 20 mins. All while other customers walked in again with NO GREETING! Prob worst cust care Ive had in a while!

Bobby was amazing! We went in a few days ago and he was flying solo that day and was very professional and courteous. We appreciate his knowledge! Glad you have such a great employee! Will be back to do more business at your store.

Micheal McClain was awesome to work with. Quick and proficient. He got us an awesome deal on new phones and service and everything went so quickly. Highly recommend this location. The store is clean and the staff are all competent and helpful.

Kyle was amazing at answering all our questions, had us in and out quickly and was super friendly. We will return when new upgrades are needed for sure!!

Michael and James were extremely helpful. They had knowledge about all the questions I had. That gave me confidence to know I could figure it out. I came back several times and they never made me feel stupid or old but a valued person. Thank you Michael and James!

Kyle Stafford . Very pleasant to work with!! Very good experience..

Bobby was very professional and helped us get all of our lines! He gave us a ton of information on everything we were getting and he took his time making sure we understood everything we were getting and we understood how to get everything switched over. It was the best service I have ever had at a Verizon store.

Had a great experience here. Great service from both of the employees we worked with. Even though the store was busy, we didnt feel rushed, and all of our questions were answered. Did a phone upgrade, and later that same day noticed a factory defect that wasnt immediately obvious in the store. Went back in the next morning, and they made the exchange as painless as possible.

Friendly,helpful,and knowledgeable. I would do business here again soon.

BOBBY GRIMES had exceptional customer service. He was juggling many customers and being very professional. He took the time to help me. Even though I bought the phone from another store he helped me set everything up. He has earned my business in the future. Thank you Bobby!

James and Kyle were wonderful and very helpful! I had been needing to upgrade my phone for a while but I was intimidated by it all. James and Kyle both called me to answer all of my questions and were very patient with all of my very specific, bordering-on-ridiculous questions. Buying a new phone is a big purchase! Kyle made the transition very easy and pleasant. I went in one day, he ordered me a new phone (apparently not everyone wants the purple iPhone, so they didn’t have it in stock. Who knew?), I went in when it arrived 2 days later and within an hour (relax people, it took an hour for my old phone to switch over to the new one...) I was all set up with my quoted discounts and payments. Even with all of the Covid/social distancing/pandemic craziness, they had very friendly service. Great place to go for your Verizon needs. Thanks guys!!No complaints about James ;)

Do your research before going in as to avoid being hustled out of a lot of money by the salespeople. Lady who set us up deserves an academy award for the convincing lies we bought! At least we know for next time.

Bobby was so helpful! My issue wasn’t even something he could physically help me with but he waited on the phone with me to take care of all my issues and answered any/all of the questions I had. 10/10 would recommend and come back

I want to thank Bobby, he was the best! He was friendly, very knowledgeable, and very efficient. My boyfriend and myself got new phones and he handled both transactions quickly and he was very pleasant and not pushy. We both left the store very satisfied. That was the best experience weve ever had buying a new phone!! Thank you Bobby!!!

I came in to the Post Falls store today after my phone had crashed. James was able to help me review offers available on my account and set up into a new phone with the max savings available to me. Due to my tenure as a customer I had a special offer for a new iWatch that was basically a wash of $5 in our monthly payment. James was friendly with excellent and outgoing service throughout my transaction. Highly recommend this location.

Kyle Stafford was very helpful and patient with all my questions. Really knows his stuff. A very courteous young man as well as professional.

I can’t express enough good things about my experience at the Post Falls location. I was assisted by James and Bobby with my purchase and a few days later with a question helped by Bobby & Michael. Each of these gentlemen were at all times extremely warm, welcoming, professional, knowledgeable and considerate. Due to your 100% outstanding customer service I am cemented in the Post Falls location as my “go to“ store. Thank you for making my purchase a pleasurable experience.

Kyle Stafford has a great attitude and was very professional. I recommend seeing Kyle for your Verizon needs.

Bobby at the Post Falls location was fantastic, he spent a long time with me.... I asked for two new jet packs, he set it all up and then I changed my mind and wanted to connect a new phone line instead. He had to redo everything, he was such a good sport about it! Amazing service! Everyone in the store was very kind and helpful.... being a single mom and having so much on my plate I really appreciated how kind and understanding they were .... they really took the time to make sure I was happy. Thank you Bobby!!!

Called these guys because I could not get my new Iphone to work. I knew they were busy so the first guy that answered said he would have someone call me back. The manager called me within 5 minutes and helped me solve my problem. Great service during a busy time! I definitely will do all my business at this store.

Bobby is incredibly knowledgeable and helpful! We had some struggles ordering an iPad, but he was persistent and quickly got me exactly what I wanted. I am very appreciative and will return for all of my Verizon needs.

Kyle Stafford was amazing and very helpful! I wasn’t even intending to get a phone today, since I was here for my girlfriend, because I wasn’t sure I could afford it yet. He walked me through a great plan that me and her could afford and got a great new phone that I’m super happy with! Also, his beard is majestic and I am very envious. He also deserves a raise.... or at least a milkshake. Thanks Kyle and Verizon!!!!! 😄👻

Michael was exactly the kind of associate I needed help from, he was professional and efficient. He listened and responded with exactly what I wanted and needed. As a long time Verizon customer, Michael is the reason Im still with Verizon, he was personable, knowledgeable, not fake and pushy. I really respect and appreciate that. Thanks so much!

We went in today to get new phones and our CSR Bobby was very professional and helpful in setting up our accounts! Love the new phones and would definitely recommend asking for Bobby if anyone wants someone who knows what theyre doing!

We were helped by Bobby at the Post Falls Verizon store he was extremely helpful and knowledgeable we will be going back there for his service again soon.

Good! Business very professional clean.

Michael was our salesman and he was awesome! Didn’t try and get us to spend unnecessary extra money and thoroughly explained all of the information that we needed to know for our new lines. He deserves a raise!

James was amazing and extremely helpful. Awesome customer service and even saved me some money! Will be back!

I just had a great experience at the Post Falls Verizon store. Kyle Stafford was very professional and helpful in getting my phone information transferred from my old phone to my new phone. When I thought my contacts and photos were gone forever, he was able to retrieve them. Made my day. Thank you Kyle and Verizon. Mel Palmer

James and his crew are absolutely the best! They have called in favors to get us help and support twice now! They are ready to listen and they don’t stop until they have a solution for you. I drive 30 minutes to this specific location for service for that exact reason!

Had a great experience upgrading my phone to the new LG V60. James Cross was very professional and helpful. He made sure to get me the best deal possible. Love Verizon, and would recommend visiting the Post Falls location

Patience well above and beyond humanly possible! Michael McLain was super diligent! Greatly appreciate everything he did!

Kyle Stafford was amazing! He walked me through the process of getting an iPhone and setting up Verizon, both of which I have never done before. He made it totally hassle-free and a million times easier than if I had tried doing it on my own. If I could give more stars, I would! Thank you Kyle and Verizon!!!

Oh my goodness!!! Bobby is so great and extremely patient with all of the questions my mom and I had. My mom is in her 60s and a little tech-unsavvy... but Bobby was never frustrated with her or me!! He was so helpful and we felt very taken care of and left with 2 phones that work better than the ones we walked in with!Thank you Bobby!

Kyle Stafford was very helpful in transferring one phones information to the new phone. Great job Kyle Verizon/TCC is privileged to have you working for them.

Had a great experience working with Kyle Stanford at the Verizon store in Post Falls

Absolutely the worst experience I have ever had in a retail environment. Refused to honor their own exchange policy as they could not duplicate the issues I was having with my brand new $1000 phone. Most of the issues were happening when connected to 5 G and 5 G is not available in Post Falls so how do you expect it would be duplicated? They offered to return it and re sell me a new one if I paid a $50 restocking fee as a exchange as the manager they called would not allow a exchange due to not being able to duplicate my experience. I ended up Just returning the phone and paying a $50 restock fee. I purchased a new one for several hundred less on Samsungs website directly including free Pro earbuds the same night. My advise take your $$ elsewhere and stay away from non cooperate stores as they are only interested in box counts and bottom lines they dont care about you nor do they have the deals you can get at a actual Verizon store or online direct from Samsung. Tcc never again!!! I will make sure all my friends family and co workers know not to set foot in any one of your locations.

Ive had really good service, help and advice. This nice guy who was very helpful naned michael m. He was nice, answered my questions, patient, helpful, and easy to talk to. I would recommend him to all costumers.

I just got my phone number ported in from T-Mobile. Michael M. was the one who helped us, and he made the whole process really smooth. He was kind and even installed glass screen protectors for us. I would definitely recommend this store.

Michael assisted us in moving my husband from a flip phone to a smart phone. Michael was exceptional in making the process simple and a pleasant experience. Highly recommend Michael to assist you in your cell phone needs.

I have been to this store on multiple occasions and have always received excellent service! Earlier in the week I wasnt able to achieve the results I had hoped for but this afternoon the district manager James called me to help achieve what I was looking for! Above and beyond service!

Michael was friendly and knowledgeable. He was very professional and answered all my questions. I was so excited to get my new phone!

Jeff was awesome. Answered questions I didnt even know I had. Then, when I came back in he helped me again! Even though he already helped me once. Such a nice guy. Chloe was great too. She helped us out and wasnt pushy at all. Gave us pointers and was patient with us.

Great service again todayKyle Stafford super job very very helpful

Kyle Stafford was a great help with setting up my fancy new phone!

We had the best customer service experience with Bobby & Mariah! They are amazing! Their store was having some difficulties with the WiFi so our transfers to our new phones were taking a while- they handled the many upset customers with so much respect. Some people were angry that there was a wait & they never let the rude customers ruffle their feathers. They were above & beyond. Very apologetic & professional!

Man this guy named Bobby Grimes was the absolute most helpful person I have ever felt with in a store. Support supportive. Answered every question I had and tried giving me the absolute best deal I could get. I appreciate him and his service and will be sending everybody I know to him and this store. Extremely grateful for him and his positive attitude.

My husband and I just joined Verizon with Michaels help and he was great! He showed us all of our options without being pushy and was a huge help through the process of switching!

Toryn has been very honest helpful going out of his way to help me get the best value at the expense of his time . Having a job requiring the dependle on calls received .I am Very Satisfied and happy to be back on the best Reliable network of all Time . Toryn is Awesome!

Kyle Stafford did a great job. Clear. Concise and problems solved

Best Verizon experience ever! Lucked out and got James to help with new phone and upgrade!Beyond patient and helpfulNow a customer for lifeEWB

James was nice and willing to help as soon as I called. When I arrived at the store it was a good atmosphere and the employees were awesome. I recommend this store to everyone.

Honestly they have always made the process, for whatever reason I come into the store, really easy. I have only ever had one issue, and it was regarding a payment not being applied to my account. Honest mistake of an extra step missed. Went back to the store after figuring out the error and they quickly got it corrected and everything was as it should’ve been.Representatives there are always really friendly and we can pick back up in a conversation that we left from the previous visit. To be honest, it’s a digital age. I can pay/buy everything online. These guys MAKE me want to come into store just because it’s always a pleasant experience. Thanks y’all, appreciate your service! 🤘🏽

Today we went into the Post Falls store, and I am serious when I say that we received THE BEST customer service we have ever received from any Verizon store, and I’ve been a customer for over 15 years. We had been receiving the run around with some problems we were having when working with customer service both on the phone and also online.In the end, I made the decision to purchase a new phone, and I asked how long he thought it would take to go through the process. We were completely done with EVERYTHING in under 20 minutes. Not only is Bobby efficient at his job, but he is kind and patient.I live 5 hours from this store, and I would continue to doing my business there in the future!!Kudos, Bobby!

Amazing customer service. Mariah was amazing working through our company plan (which is a process) and made the experience very enjoyable.

James did a fantastic job. He answered all of our questions. Thank you so much.

James was completely helpful and got all of my needs taken care of very quickly and efficiently. He took extra time to share offers and deals that could also work for me and my needs! Thank you so much.

Amazing customer service Michael was able to find my son a phone at another store. He called the store gave my son the promo deal and James went above and beyond and personally drove to the other location and picked it up and brought it back to the store and took care of us, so my son could have the phone that day! They were both so great I ended up upgrading my phone too! Amazing people to deal with such a great experience! We will definitely be back!

Kyle Stafford did an awesome job getting my jet pack. He made my whole office happy today by allowing us to continue having internet. Thanks so much!

I came in and purchased a new phone on 11/16. There were only 2 employees working, Bobby and Chloe I believe. It took a little bit for them to help me do to there were a few other customers ahead of me. Once Chloe got to me she was great. Even with their credit card readers down they were calm, cool and collective. Thanks for great service.

Kyle Stafford was patient and knowledgeable. Thank you

Michelle is very helpful

Bobby was really helpful activating my new phone, the other store didn’t tell me all the information I needed, he had me up and working really fast. Great customer service!

Kyle Stafford was very helpful in getting our daughter set up with her first smart phone. Very insiteful and knowledgeable. Great personality as well.

James helped resolve my phone issue and was very knowledgeable! Him and the staff are awesome:)

I came into the store knowing what I want to get, but I found the employees were very knowledgeable and made the process very smooth without me having to worry about anything. Quan suggested some plan changes actually save me a good amount of money. I’m very thankful. I don’t think I’ve ever had such a smooth process of upgrading phones before. I will be coming back!

James did well helping me with choosing a phone and a plan.

Mike Did a Great. Exceeded all expectations

James is an amazing guy and super helpful! Gave me the best deals!

Great experience! James answered all my questions and made sure to bring some humor into my visit! 10/10 recommend

Kyle did a fantastic job. Ive been a At&t customer for over 30 years and finally decided to switch to Verizon. Kyle was very patient and thorough.

Will never waste my time at this location again! Should have just done everything online considering the blonde lady (don’t know her name, she never introduced herself) “helping” me, literally had no answers/explanations or alternate options to provide...just gave me a “no” to everything I asked lol. Very pathetic customer service and vibe altogether. Just wanted to say I waited an hour for absolutely nothing! :)

This Verizon store is hands down the best service I have ever had, Kyle Stafford with the glorious beard was awesome and I would recommend him to anyone that goes through here. Im terrible with phones and he was patient and explained everything to me got me and my girlfriend everything we wanted I rate 10/10 and this guy needs a raise!!

KYLE STAFFORD IS A STUD THANKS BROSUPER HAPPY WITH SERVICE OVER SPOKANE

James was super helpful and got me the best deal on a new iPhone and Apple Watch ! Thanks a bunch !

I have just had the best business experience with a mega Corporation. All because the customer service from a rep named James went above and beyond with helping get exactly what fitted my small business needs! A multiple day experience that he followed through with every statement he made. Acceptional in this day and time! I was treated with respect and a genuine feeling of him caring about my requests. Five star and I highly recommend doing business at this location.

My sincere thanks to James Cross for making what can often be a grueling experience to transfer accounts, change equipment and services, a calm, positive experience! I was very impressed with his professionalism, knowledge, and patience with helping my Mom find better solutions. Did I say patience 🙃!!I highly recommend this store.

Kyle Stafford he was extremely helpful in getting everything started for me. Seen him help other customers all at once at the same time.