I recently utilized Hancock Appliance for the first time. I appreciated that the owner himself helped me select a refrigerator for my rental unit, especially given my timeline constraints. It was nice visiting the store and meeting the talented team of professionals that make up your business. I appreciated you going the extra mile to secure me a quick delivery date.The fridge arrived quickly and the drivers were both professional and expedient. It took some work to get the fridge through the narrow doorway to the kitchen and the drivers were patient and resourceful.Many thanks again for all your help.

The hancock appliances in quincy mass the most helpful people Mike and Bill made sure I got my refrigerator I got the stove as well I will always get what I need in appliances they are great folks and very honest that very important

We bought 2 air conditioners from Hancock and with the very kind help from the owner and the fast work from Patrick we are set to go for the summer heat! They both were outstanding and I will definitely go back for any appliances I need. Excellent work, customer service 5 stars and a must for a good establishment. Very happy ;)

We bought 4 GE Appliances from Hancock Appliance in Quincy. The owner Bill has been great; very personable, knowledgeable and customer focused. When it came to overall service, Dentley has been the best!! He made sure that our needs were met to our satisfaction. Also, very polite, knowledgeable and professional.

I have been using Hancock Appliance for decades now and the service is impeccable. Nancy went above and beyond to help get a refund on a refrigerator (under extended warranty) that parts could not be replaced. She is wonderful! And I am now enjoying my new refrigerator! Judie

Wonderful experience this morning, greeted by Bill, everyone very pleasant and helpful, all my questions were answeredI will return in the future, thank you!

I am writing this review for the delivery service . My delivery man jerrod was so helpful and fast he gave me time to clean behind my fridge explained everything to me in detail and even tested my fridge and ice maker before he left . The guys were on time and they were so gentle with my new floors . Honestly i could have orders from a big company like Lowe’s or home depot but these delivery guys really took it home with their impeccable service and grace !

They charge $120 delivery I got it from Best Buy free delivery they charge 20% restocking fee I’m out $320 and I ended up nothing I try to do business with small businesses but i will never do business with Hancock appliance again

Excellent service in the store and with delivery personnel. Very qualified and knowledgeable and efficient and polite/courteous staff all around. Pleasure to do business with this group and would highly recommend!

Due to my displeasure regarding the return of a stove that was delivered in error and being charged 20% or $200 I was very disappointed and posted a negative review I received a call from Bill the owner of Hancock appliance he was very apologetic stated he was not aware of the situation and would not have charged me the 20% restocking fee had he known I have been reimbursed the $200 fee and Bill and Michael both apologized they seem very honorable and honest I have no problem doing business with them in the future

I have to comment on the customer service and how amazing it was. I was in touch with Bill, the owner, who graciously gave me his cell # over a weird smell coming from my fridge. He talked me through possibilities, and even squeezed me into a packed schedule for a service call early the very next morning. Ill forever be a customer of theirs just from how nicely I was treated. Good customer service goes a long way in my book. Thank you, Bill!

I had a problem with my new washer. The people at HTA were so helpful keeping me in touch with my appointment. The service technition was so friendly and identified the problem right off. Great service.

Phenomenal experience! Billy and his team went above and beyond to make everything right during these hard times with the corona virus and deliveries being very difficult. He and his team were able to locate the appliances that my daughter needed for her new home. They showed exceptional customer service! Their patience and persistence have been extraordinary! I can’t say enough about Hancock appliance and we will be lifelong customers!-Terry

Thank you great store

The minute I walked in the door I knew this was the right place! Appliances, cabinets, design...oh my!!! They listened to my situation and pointed me in the direction based on my specific needs and price range. I love supporting the local businesses that still make customer service top priority. The best team!

Great service, quick process. Would go again.

Couldnt be happier from shopping to install! Great selection and Tracey is very knowledgeable. The owner, Billy, followed up to make sure we were happy and to see that the process was moving along well. I am sure we will love our new Bertazonni range as much as the process. Thank you Hancock Appliance!

Very knowledgeable sales people. Great store. As a plumber I will shop here for my customers and avoid the big box stores. Specialty stores are special for a reason. Service and selection cant be beat when you shop here. Highly recommend this place.

We needed a new range on short notice after ours broke. Im so happy with the range we purchased, the excellent customer service, and quick delivery. Look forward to working with Hancock Appliance again in the future.

Awesome place to go to get appliances.

Bought a Speed Queen Dryer. They answered all my questions, delivered in when I wanted. Had an issue with door hinges. Nancy was awesome. Set Up repairs, ordered parts, and was in constant communication. Guy who came was super friendly and done quickly .Service was second to none. Highly recommend them for purchase and service.

Easiest purchase ever! Sales person was knowledgeable and helpful, pricing super competitive and delivery was fast and efficient. The guys who came out to deliver and hook up our new washer and dryer were incredibly friendly and professional. Could not ask for a better buying experience!

Tracey Smith was our salesperson and is fantastic. Love the appliances! Thanks for the great advice!

Absolutely perfect service. Very knowledgeable sales staff. They do not rush your decisions. Gave a lot of important information. Prices were very competitive. Will always shop here! You wont be sorry.

Have been doing business with HTA for years, my mother before me (when they used to sell tires as well). Staff friendly and knowledgeable. They have their own service repair staff too. The repair staff courteous and knowledgeable, and explain details and options to any repair work.

BUY YOUR NEXT APPLIANCE HERE!! Great experience from the sales folks to the service department. Researched extensively and purchased a Maytag washer and dryer from them and the price was best in the area. Just had some service done on the washer and there was absolutely no hassle and the service level was outstanding.

Helpful staff and competitive prices.Locally owned much better service thanbig box stores.

Shop here first. We did a complete kitchen remodel and bought all of our appliances here after first checking prices at a couple of competitors. Hancock matched the competitor prices and maintained that personal sales experience. Additionally, Nancy, who helped us follow-up with the manufacturer on some specific product questions and warranty plan questions, is unbelievably friendly, personable and responsive. I highly recommend Hancock TV & Appliance.

Hancock is the best! I had trouble with an ice maker and they replaced it notOnce but twice! Then when that didn’t help they replaced the whole refrigerator. Nancy in customer service is excellent. I will always buy from them. Marie DeLuca

I have been working with Hancock TV and Appliance for over 5 years and have never been disappointed. They have the best service, selection and prices! They go above and beyond.

Hancock TV & Appliance are the best! I have had nothing but great experiences with them! From dishwashers and refrigerators to laundry machines, Ive gotten it all with them! When Ive had to get service on my dishwasher, they are right out and Russ is the best! Great attitude, honest and went above and beyond! Great team over there!

Russell has come to our home many times to repair various appliances. He is a delightful young man. Russell is professional, courteous and very knowledgeable in his work. We are very happy with our appliance purchases and service from Hancock TV and Appliance.Thank you,Gary and Brenda HansenQuincy, MA

The delivery guys were almost 4 hours late.... I had to call Hancock twice to find out what was happening with the delivery.... no apology and told me if I wanted to reschedule it would be a week until they could get there.... this was our third purchase there......never ever again, you’ve been warned

Great customer service. Super friendly and accommodating staff. Highly recommend. Would do business with again.

My new TV had a scratch in the middle of the screen and Sony would not even consider replacing it. BUT my new (replacement) TV is being delivered this week thanks to the folks at Hancock. This was my first experience making a purchase at Hancock, but it certainly wont be my last. I specifically chose to do business with a local company rather than a big box retailer and this confirms that decision.

I cant say enough about Hancock tire and appliance, I called the store last week to ask a question about my microwave have a hole inside above the food plate, I was making sure it was okay to use or should I buy a new one. Nancy [ customer service person } did some research, got back to me in one day to tell me it was safe. no pressure to buy a new one, just a answer to ease my mind,, UNREAL company ! Thank you Hancock Tire.

When my wife and I were building the addition on our house we were looking for appliances. I was just going to go to Lowes or Home Depot to get our double oven, refrigerator and stove top. My wife was told about Hancock TV & Appliance from a mutual friend so we decided to check it out. Incredibly friendly and Incredibly knowledgeable about all the products they had. They walked us through the process and didnt try to sell us the most expensive but matched us up with the appliances we would need for our room size and family. Delivery was right on time and they made it a point to stay in contact with us for the entire process. Very very pleased.

Russ Grankewicz arrived right on time. He was extremely courteous and professional. He tried several things and would not give up. As a result our refrigerator is now working. I admire his perseverance and pleasing personality. Having had many servicemen in throughout the years Russ is the top by far. He is a wonderful asset to your company. Thank you, Joanne Marron. 8/8/18

Wow that was easy. Better than going to big box stores.

The tech just left my house.The service time was communicated and updated during the day,the costs were aligned with what was promised.Tech was efficient, pleasant and professional .After 16 years we need a new stove. We will return to Hancock TV and Appliance for the new purchase because their products are supported by the tech that just serviced our account, Russell Grankewicz.

Old school personal customer service! Something you seldom see nowadays! Prices are treeific too.

Great customer service bought all our appliances there and had a few issues with the fridge but Nancy was fantastic in customer service and the service guys were great! Highly recommend !!!

Ice maker on my fridge wasnt working. I called the manufacturer and their tech support was useless. They had no idea what I was talking about, even though I saw this was a common design defect being complained about all over the internet. Called Hancock and Russel immediately knew what the problem was and brought an upgraded air handler part out with him so he could get the job done on the first visit.

What a pleasure to meet an appliance repairman who knows what he is doing and is pleasant about doing it. I thank you for having the smarts to hire a gent like russell. Please make sure you keep russell because i feel i will probably be calling you again for other appliances. thank you sue barry.

So, I needed new appliances after 15/20 years, mine were old and ready to fail. I decided to stop into Lowes for a sale on tax free weekend. I ordered all new kitchen appliances. The salesperson told me it would be roughly 3 weeks for delivery. Waiting and at the start of the 4th week, I called Lowes. After taking an hour to track down someone that could actually help, they told my order had accidentally been canceled. Angry and frustrated, I stopped by HTA to see what they could do. Not only did they beat the original sale price, they were able to find additional rebates to offset the taxes that I would have to pay. Ultimately, I think I paid slightly less then the original tax-free Lowes sale price and the appliances were delivered that weekend! I would highly recommend stopping by HTA before you decide to make any appliance purchase to see if they can help! It worked out for me and they actual care!

Hancock Saves Christmas!When my brand new (13 month) oven wouldnt light, exactly 1 week before Christmas, I called Hancock Service. It was just past the 1 yr warranty so Nancy suggested I call Samsung to see if theyd cover it (It was going to cost $288 to fix). Meanwhile, since she knew I was hosting Christmas dinner, Nancy went ahead and not only put me into the schedule, but pre-ordered the part (Igniter). Samsungs documentation said it was covered and started to setup a repair with another vendor. I insisted on Hancock but the Samsung Rep couldnt find them. I called Nancy...she gave me the info they needed, and Samsung contacted Hancock to setup the repair.Russ came out, as promised and, with a high level of professionalism, quickly repaired the oven.Christmas is saved!Thanks to the entire team of professionals at Hancock TV & Appliance! And Happy Holidays!

Im having a bad experience with this place. I ordered a fridge for my mom (shes been without for 3 weeks) and so far have been told its backordered now and it will be an additional week (no guarantee even then). I am supposed to get a rebate on the product but if its that late it will be past the date allowed. Very frustrating. thinking I should have just gone with one of the bigger stores that has more available inventory.

Friendly, knowledgeable staff. Great customer service.

These guys know what they are doing.

I went to Hancock Appliance. to get a fridge, stove and microwave last summer. My sales person was so vey nice and patient with me as i looked at several appliance and asked several questions about the merchandise. he was very professional. i felt so comfortable with him that. i knew my money was being spent in the right place. i am a very happy customer and i have verable advertised for this company. i also like thae fact that Hancock creats a package deal thats afforable for you. Hancock Appliance ROCK ! I am blessed to have found such a place that met my need and was price friendly.. ROCK ON HANCOCK APPLIANCE..Rock on. You are FIVE STARS in my book.

Made the appointment with the service guy but he never came. No call back

Great people great prices

No better store for kitchen appliances.

Highly recommended