Leah and the entire team were amazing. From the moment I walked in, they were very attentive even though it was an emergency and I had no appointment. They kept me well informed and were able to give me a very fair price. I was able to get my car back sooner that I thought.

I went in just to see what I was going to be offered for selling my car. I was offered a very fair price and was happy to move forward. Antonio was very patient and extremely accommodating to us in our car selling/ buying journey. We had a great experience and would recommend! Thank you Antonio!

Herve was great to work with. I love the quick service and of course the car wash at the end. Luckily my wheel package warranty covered my tire plug. I also appreciated the paperwork explaining what I need to have done during a future visit and the reason for it, with pictures of my cars issues. Will def be back here for all my service!

I had the best experience using Prime Honda in Reading for my Honda CRV repairs. The folks there are super efficient and professional. Cassie helped me through the whole process and she kept me updated and got my car back to me in just a few hours. The whole team there is great. Bring your car here, you’ll be pleased and happy you did!

I had a great experience at Prime Honda 128! Jeremy was the sales person who helped me purchase the perfect car for me! From our initial meeting Jeremy was a pleasure to work with. He greeted me with a smile. He really listened to me and what I was looking for. I never felt pressured, he was honest and made the entire process so easy. He helped me get a great car at a great price!! Also, I would like to thank all the other employees who made my experience pleasurable, they were friendly and very helpful. If your in the market for a vehicle go to Prime Honda 128, ask for Jeremy!!Maria C

I wanted to thank Nicole again for the ease and convenience of servicing our Honda. Nicole is very polite and considerate and takes the time to explain in detail the service recommendations. I recommend Nicole for all your service needs.

I was able to get an appointment within a few days, which was fantastic.I arrived and was promptly greeted by 2 very helpful Gentlemen. Iffy was my service coordinator and was so kind and helpful.The waiting room was clean and comfortable with plenty of space between chairs. The service my car needed was done pretty quickly and they even washed my car. The best part was that it was still under warranty so it was free.

Very nice experience! Great people, very quick and friendly. Herve did a great job keeping me informed on how long it would be. Cant say enough thanks again. Im on my way to Fla safe and sound for the winter.

I had a very pleasant experience for my service today at Prime 128. Iffy, my customer support person, was always pleasant and made sure I understood was happening with my car. I was happy to be able to connect my laptop while I was there to work on a project. It was nice to have coffee, drink options and a snack machine too. Iffy kept me updated on how the work was coming along. I recommend Prime 128 for having your Honda vehicles serviced!

This morning’s service experience at Prime Honda 128 was outstanding. I worked with Leah Blacker who is a consummate professional and a really nice person. She was able to fit me in as an emergency appointment for a tire replacement. I really appreciate the commitment to service and quality that the service team exhibits on all of my interactions with them. I especially appreciate the level and effectiveness of communication that Leah provides. She kept me well informed, managed my expectations and was spot on with the pre-work cost estimate. Thank you all so much!

Prime Honda is the best!! Nicole was my service advisor and she was amazing. I will continue to service my Honda vehicles there because they put the customer first. The service manager has done an amazing job with the entire service department as every employee generally seems to enjoy their job and are very helpful and friendly. Keep up the great work Prime!!!

Paul at service is always helpful. Everytime I come in he makes sure to answer all my questions and is always communicating via the text option as he receives information from techs.

I had a fenomenal experience at Honda. Jerome is awesome. Reliable, honest and fast. I really recommend! Thank you!

I barely made it into their parking lot with my Audis flat tire. They didnt have a service person to help me immediately but took my car in to put air in my tires. They called around to see if someone else in the area could help me immediately but no one could. Thankfully the service representative changed my tire for me for absolutely no cost. What a kind and thoughtful group of people! I am so impressed. Thank you so much.

Herve was very friendly and courteous. Much appreciated. Work done in timely fashion and reviewed in detail.

Great service! Leah is excellent! She’s efficient, knowledgeable, and very professional. I had to wait or my car- she did everything she could to get things moving along. They were done with the car in an hour. I’ve been dealing with Prime Honda 128 for about 8 years- always a positive experience from sales to service.

I leased another vehicle from Prime Honda 128 and will continue to do so in the future. Antonio was attentive and gracious. I enjoyed working with him and the entire staff. They all made the process quick and easy. Great overall experience.

Had a great experience at Prime Honda 128! Nicole Michaud was my service advisor. She is always helpful and knowledgeable . A pleasure to work with!

Thank you Iffy for thr great service.it was my first time going alone and I didnt feel out of place😅I was updated on the progress of my car which was great though idk half the terms he was using, I knew my car was in great hands.The wait was sorta long but I was comfortable and able to do some work.

Very pleased with the updates from Leah and her assistance with the process of getting our vehicle issues resolved in one visit each issue. Thank you

Adolfo is the best! I went in to see a car and when I had arrived the car I was interested in had already been sold. Adolfo met my accommodations and found me a similar vehicle in which I fell in love with from the very beginning. He’s an awesome guy, amazing customer service, very professional. The atmosphere felt very welcoming and his co workers were very amiable. I would definitely recommend others to shop here!! :-)

Once again, fantastic service. This time, I received a quote and a video showing what needed to be done - I loved this!. It was super efficient, priced right and the work was done quickly. Shout out to Leah, who managed the service for me - smart, professional and super nice.

I had an incredible experience this morning working with Leah in service. She not only fulfilled my specific requests for service, but went above and beyond getting answers to other random questions about the car. She was also able to get verification about my extended warranty that had previously gone unresolved. I was treated as if I was the only customer there, from the initial check-in to picking up the car when completed.The treatment I received today from Leah is the reason I come from Maine to have my car serviced at 128. Just an excellent experience.If the experience with Leah is any indication of what to expect with sales, I will be making the journey south to 128 for my next Honda.

Had a good experience buying a Honda Odyssey here. They had the right car for us at the right price. Rob Giovanucci is a true expert on the cars and a great partner.

I was asked to review the service today. Here it is:I was charged $106.92 for the oil change for my Honda Civic. $13.52 was “Shop Charges”. First time since I start using motor vehicles I am paying this much for an oil change. The price includes $24.99 for tire rotation which is free at the other places. This is not acceptable! I hope this dealer see me here and stop this immediately! I could get two oil changes with this price! I wish I could get a better pricing but this is the result.

Herve was so pleasant to deal with. He was thorough and even helped me with how to use my remote starter. I got my car back quickly and appreciated the texts and emails informing me of the status of my service. I have been coming to Prime since 2007 and they seem to get better every year. Thank you.

I have leased numerous vehicles from Prime and only have them serviced there. I typically have to wait 60-90 minutes for service on my vehicle to be completed even with an appointment but it is well worth it in my opinion. The customer service is great and the staff is super helpful. The waiting room is always clean and fresh coffee is available. Win win in my book!!

I was very happy with the service. Herve Pierre Louis was very thorough explaining what needed to be done in regard to my automobile. He was very knowledgeable. I would recommend him to others.

I went to Prime Honda after doing a lot of research. I leased a new car today and cant be more excited. Adolpho and the finance manager were awesome. I recomend going and choosing Adolpho. He was not pushy but honest. He also helped me find an insurance company that saved me a lot of money. You guys are the greatest.

Leah was both pleasant and efficient. She was very helpful with service questions and considerate of my budget, reminding me of my coupon before I mentioned it. Owen was also personable upon checkout and scheduling.

I’ve had a great experience at Prime Honda. My service advisor Nicole M. is very responsive and great with scheduling anything from routine visits to irregular service. The team is always friendly and ready to help. I’d definitely recommend to any friends that are looking into purchasing a Honda.

My service consultant (Paul) was excellent. Great communicator.

Great service…went in for a recall service and also had them do an oil change and tire rotation.My service advisor Paul was excellent. No pressure trying to talk me into unnecessary maintenance. I also inquired about transmission fluid replacement and he let me know not required any time soon.Coupon discount from their website for the oil change and got out of there under the amount of time promised at a great price.And they send it thru the car wash before driving it out to you too.Recommendations are suggested stating whether they are urgent or needed in the near future and I will definitely go there for the ones I can’t do myself when that happens.Highly recommend.

Leah at Prime Honda was fine and helpful. As far as I can tell the minor service that I took in the Pilot for, was done competently and well.Just two points that are worth mentioning:The chairs in the waiting room are uncomfortable and need to be upgraded.The car was nicely washed after the service. At other times, the car was also vacuumed. No vacuumthis time. A disappointment.

Despite a difficult auto buying market now and in an age of online car websites, Antonio my sales consultant in particular, along with Andre his sales manager and his entire team did an excellent job answering my many questions & concerns. They provided a clean, well maintained and warrantied certified vehicle at a fair price and personalized customer service with courtesy, knowledge, patience, and professionalism. Thank you very much, John D.

Extremely satisfied with the service I receive from Paul at prime Honda 128. Paul was great accommodating my needs. Every time I get my car serviced at Honda 128 I have a wonderful experience!

Ive been car shopping 5 times and this was by far the easiest and most hassle free experience. Nestor was very helpful, knowledgeable, and not pushy. Monike explained everything to me clearly when it came to documents and financing. Overall, people I didnt mind spending a few hours with between shopping and getting all the paperwork taken care of. They were quick to get the car registered and ready for me to pick up as soon as possible once the deal was closed. Definitely recommend!

I booked my appointment online and was given an appointment that morning. Nicole handled my auto issue paperwork. She was very pleasant and I was out of there in 15 minutes. I received an email with what was wrong with my AC and the work that was done to fix it. I returned to pick up my car in 4 hours with everything fixed. Everyone I dealt with was very pleasant. The cost was very reasonable. I would definitely return for any further work and recommend others to come here.Thank you

I had Rob for a salesperson though I may have been a bit feisty during the purchase of my 4th lease from this dealer he was great during the sale purchase.

Nicole was great to deal with, very knowledgeable and extremely helpful from drop off to pick up. She went over and above in making sure there were enough technicians working on our car so we could get it back that day rather than having to wait over the weekend for a Monday pickup. Highly recommended, thank you Nicole!

Herve and the 128 team were very kind and did a great job with the multipoint inspection and oil change. Herve listened to my concerns, ensured that my concerns were looked at, and even found a coupon for me to use on the service. I could not have had a better experience; I would give them 10 stars if I could!!

This was a 5 star experience every step of the way. Iffy really understood my situation and was able to fix the car exactly within the timetable I had available. He kept me informed every step of the way. And when i came to pay, the staff person took the time to explain what was done and every charge. As soon as i finished paying someone handed me my keys and my car was waiting outside. Amazing teamwork. Highly recommend!

Paul and team at Prime Honda 128 really make me feel like a valued customer. This was a scheduled maintenance appointment and differential fluid change. I also have confidence that car was checked out thoroughly and no attempts to add services beyond what was essential. Comfortable short wait for service completion, very fair pricing and complimentary car wash and clean.Thanks Paul

Easy to make an appointment. Courteous service advisers. But I waited three hours for a simple repair requiring no parts - just repairing rodent-damaged wire. But it coulda been worse.$380.

Had a great experience, Rob the sales man was excellent, very patient and made the whole process of buying a car much more pleasant. Monike over at Financing was also very helpful and patient. Definitely recommend this location.

Overall excellent experience answering all questions. Very helpful and knowledgeable helping me return my old lease and getting into new one. Extremely recommend Honda 128.

Usually I despite car work in every form. However, My advisor, Paul and team were magnificent from point a - b in every way. Very happy with quality of service, price point, amongst others.

Wonderful service. Salesperson was very helpful and professional

I love bringing my car to Prime Honda for service. Appointments are so easy to make and from the time you drive into the property to the time you drive away, every customer is given the best treatment by the friendliest, knowledgeable, professional staff. No pressure, no extra force sells, just good, trustworthy, sincere, friendly service! Kudos to Prime Honda. Paul was the best!

Every time I bring my cars in, Leah and the staff are welcoming and fantastic. The service is performed as expected. They genuinely car about their customers.

Excellent service!! Thank you Adolfo for your professionalism and great service. I got a new car thanks to you. I’m very happy. I recommend Adolfo as service representative.

Service department was great. I brought my Type R here for service because the steering was creaking, and Leah made sure that the car was treated well. They were able to identify the source of the creaking and explained where it was coming from.If you have a Type R, I would definitely recommend bringing it here for service. I had issues with techs taking my car out for a joyride at other dealerships, but the service department at Prime Honda 128 was excellent. Ill be bringing my car back here for future service visits for sure.

Great customer service. Herve was super communicative, I was kept informed the whole way. A/c work seems to be completed very thoroughly. First time visiting, good experience.

Great experience at Honda Prime 128 my boy Rob took care of me and was an excellent sales person. Bought the new type r and could be be happier especially finding out today they just shut down the factory in UK so I got one of the last batch. Thank you Rob and thank you Honda Prime 128

I always use Prime Honda in Reading. The main reason I am loyal to the is ... they don’t try to sell you things you don’t need. It’s also nice that the service writers are pleasant and knowledgeable. They keep you updated on your car’s progress. They have lyft service if you need a ride. Their establishment is always clean and well organized. I have never had a complaint about my service and I’ve been going there since 2012.

Excellent work done. Paul was very good at explaining options. Ill definitely go back.

Truck was left and they got everything done and kept me updated the whole time. Great experience!

Jeremy was outstanding I highly recommend him for your car needs!

Dealership in Reading is one of the best places I have ever been. Every team member provides excellent customer service. Very knowledgeable staff who knows what they are doing. I leave 40 minutes away from this dealership, however I go there with a great pleasure when my car is due for the service. Thank you!

I just leased my new Honda Civic Sport on Thursday at Prime Honda in Reading. Antonio Suer, my sales consultant, provided excellent service. Understanding that I had not gotten a new car in quite a while - the Honda I was trading in was 20 years old - he took the time that I needed to thoroughly understand the lease components and the new technology of todays cars. He is intelligent, courteous and very personable and made what could have been a long tedious day pleasurable. Kudos to Antonio and the staff at this Prime Honda dealership!

I have been servicing my car at Prime Honda for 8 years. I have always gotten excellent service. Leah is a terrific customer service representative. She listens to my needs and works to get me what I need. I enjoy working with her as she is articulate, smart and knows about the cars.

Leah is great to work with. She knows my car, and she is efficient and thorough. The work is always done well and quick.

Service here has always been great. Leah is a friendly, helpful and knowledgeable service person that makes service at Prime a positive experience.

Great customer service from Leah for service on my Honda Odyssey. Leah is very knowledgeable and explains things perfectly. You can tell she cares about her customers. Excellent customer service!Michelle Canan was also great with excellent customer service!

Cassie is the best; she welcomed me and provided great, complete and fast service. She explained everything I should do and scheduled me for the RiGHT services; 90 minutes later I’m on my way; she just needs to show her smile more.

Leah was very customer friendly & efficient. She told me it would be 1-1.5 hour wait which was accurate. She was a pleasure to deal with.

If you are looking for a new Honda- look no further and call Ainsley Brown! Don’t talk to anyone else! Why? Because Ainsley is a true professional. Knowledgeable, patient and really cares about you and listening to what you want. He’s top notch you won’t be disappointed!

Service was amazing Jenna is great. Got me in for an oil change last minute and made sure it was done quick and very friendly.

Cassie in the Service Department was great. Only thing is it took almost twice as long as the time quoted for my B1 service. I did appreciate the free Lyft ride home and back to get my car. Thanks for that.

I had a great experience purchasing a new car at Prime Honda. The process was smooth and they were very fair. I worked with John Thomas and he was wonderful!

Absolutely amazing!!! Jerome and the team was absolutely amazing and hard working if it wasn’t for them I would not have walked away with a new car. I 100% recommend thank you so much for giving me my dream car!!!

I thoroughly enjoyed my experience at Prime Honda. All repairs were explained and fixed. Leah provided great customer service.

I could not have found a better dealership or Salesperson than at Prime Honda 128. In my lifetime I have bought many vehicles and consider myself an expert and not easily pleased! Nothing compares to the service and excellent experience we had from everyone especially Christopher Nelson our salesperson. I will never again go anywhere else! I thank Christopher and also, Andre Willis, and Endly Dorvil. They all acted as a team and made our vehicle purchase the best we have ever made!

I would never recommend any one to go to this dealership, especially if you want to get your car serviced. The paint on my car was chipping off, so, i contact this dealership back in 2020, they called me in, took some pictures and said that they would contact me to get it fixed. Guess what, they never called me back. i tried to get them on the line but no response. After few months, i tried to contact them again to get it fix and they sent me to Auto Body clinic that they will take pictures this time, and Prime honda will contact me to get the issue resolved. Three months and numerous phone calls, no one has contacted me. I tried to contact the Auto Body Clinic they said that they are waiting for prime honda and when i try to reach out to them, they just dont respond anymore. Now, after two years, i have the car paint chipping really badly and the warranty expiring and no one to help me fix this. i wish i could have gone to another dealership to get it fixed on the very first day. This was my worst experience at any dealership, i will never come back to them and wont even recommend it to my enemies.

Overall, a very nice experience.When the cost of the work doubled over the quote she was able to cut the price and make it right.Lea communicated very well, via phone and text, so I knew what was going on and why.To top it off she got me a Lyft back to the dealership from work.Thanks Lea.

Professional, fast and easy to book appointments. They do a great job in reviewing what need to be done without trying to push the service items on you.

Adolfo and the team at Prime 128 are top notch! We’ve now leased twice with this team, and they’ve been great each time. Smooth, simple process. They work with you on price, and always want to make sure you have what you need. Adolfo is the best, and everyone should book their appointment with him!

The front office Service Department personnel were all friendly and informative. All service aspects of the vehicle were discussed, implemented and reviewed afterwards. I am very pleased with the Service Department at Prime Honda.

Cassandra kept me informed about the service of my vehicle. She was very nice and helpful. I had a great experience and will be coming back for future service.

Ainsley was super kind and helpful. He helped me find a great car during a crazy time.

Jerome Nesbeth was extremely professional, helpful and listened to me to find exactly what I needed and wanted in a new vehicle. I’m a very happy & satisfied customer!

Went in to look at cars, met with Nestor who was the first dealer I felt like was actually listening to my need and trying his best to meet them. I went in to buy a car and walked out with a lease that satisfies my needs and had all the amenities I wanted for the monthly payment I wanted too. Nestor did a great job thoroughly explaining the process and what I was agreeing too. Fantastic experience

I purchased a used Toyota Tundra. Im in Maine so initially had to go by web listing. Pretty sure I wanted it and they were willing to hold the vehicle until I could come down and view in person. Their communication was excellent. Ainsley made sure the truck was ready for me to inspect when I arrived. The vehicle was exactly as advertised, price was a great deal, I bought it. Everyone I dealt with was professional and friendly. The only minor issue is that it did take some time to get all of the paperwork completed. I was paying by check so the transaction was relatively simple, but I wouldnt say they were slower than any other dealer in this respect. I would recommend them and I would definitely buy from them again.

Nicole is wonderful. I’ve been working with her for many years and I have always found her to be very knowledgeable as well as friendly and professional.

She provided great customer service. She kept me updated on the status of my car and arranged for my transportation home when I had a safety issue with my car door which required an unplanned car repair. Leah was a pleasure to work with!

My service advisor Ifeanyi, at Prime Honda 128 provided excellent service and assistance. Being from out of the area the extra attention was appreciated. They went above and beyond.

Prime Honda 128 has been an extraordinary dealership to work with. They truly do work magic. I highly recommend this team as they value and care for their customers.

Prime 128 Honda was great. They started work on the car as soon as I arrived and they entered the info as a new customer. It cost less than they estimated and it was completed in less than the two hours they told me to expect. Paul Calnan from Service was very nice and helpful. Prime will be my new go to Honda dealership even though another one is much closer to me.

Leah helped me quickly and efficiently. She got my problem attended to and solved right away. She did a great job.

I really dislike car shopping However my car salesman was patient and kind. I really appreciate it. They were upfront about everything

Leah is the greatest! Not only is she extremely informative, friendly, and accommodating but she is patient and honest - I asked a lot of questions! Im thoroughly grateful for her help with servicing my Civic. She explained everything easily and helped me make decisions. I actually look forward to bringing my car back.

Great dealership. I went there knowing what exactly I needed for my car lease. Jeremy K. really listened to me and understood what I needed, he didn’t try to get me into a car I didn’t want. His professionalism and great attitude made my car leasing experience fast and easy, without wasting my time. After the agreement was signed they followed up with me on post-purchase details and arranged everything very well. Good price, good cars inventory, great communication, highly recommend.

Awesome customer service. Kal was absolutely fantastic. Quick, easy and super helpful. Highly recommend!

I can always count on Leah B. in having all my issues/concerns addressed in detail and in a very timely manner. When I come in for service I know my family and I are in good hands. Thank you Leah! 👍🏼

Fantastic dealerships are hard to come by!Prime Honda in Reading is one! Very happy with there service!

We loved dealing with Adolfo at Prime Honda 128 in Reading!! He listened to us carefully, understood what we were looking for, and found a great used Honda Accord that was just perfect for what we wanted. And the price was below budget. Adolfo was very professional and really helped us buy a car. If youre looking to buy a new or used car from this dealer, I recommend you ask for Adolfo when you walk in.

I bought my 2015 Honda Civic coupe here almost 3 years ago. I financed (through my personal bank) and loved the environment, the people, everything. Rob helped me and he was phenomenal-amazing character, very personable, and overall a great guy.Fast forward to today, I traded in my Honda Civic coupe (for a great deal) and walked out with a new 2021 Honda Civic 4dr and ended up leasing it through them. And of course I went back there for Rob. He’s honestly an amazing salesman, and I don’t live nearby (about 20+ miles away) and I knew I wanted Rob to sell me my next car.I love the dealership as a whole, but Rob made my experience so amazing the first time I needed to go back for the next. I hope to keep buying my vehicles through him as well.

Jarom was great . He was on top of everything and honest with current situation of market. .The one star is for prime dealership. i would never recommend anyone this dealership We had really bad experience with finance manager.Walk in into that office if you want to get insulted by giving them your business.

Great experience - Leah was very helpful

Me and my husband had a great experience with prime Honda 128 we got the car for our family the one that is safe for us and our little ones.they explain to us details by details because of previous bad experience from the past we had with dealers. This one was the greatest Marc and nester help us. And show us a really nice car. They understood us they worked with our budget and we’re honest. Thank you for the best experience. Very great full for this experience.My husband hate to deal with dealer and was very stress to even deal with dealers but because of necessity of getting a bigger car we had to but because I heard great things about Marc and how he helps his clients I wanted to help out family and it was a great choice he made sure we didn’t had to travel back once everything was approved we came home with our new car the same day and we are very happy a big upgrade for us.Thank you Nester and Marc for this experience 10 star ⭐️