Im new to the area. I called for an appointment to get brakes, oil change and tire rotation and got an appointment within a couple of days! Sarah, the Service Manager was so kind, helpful and professional! She made my experience a great one and she went above and beyond to make sure all my needs were met with a smile! I will definitely be back in the future! I highly recommend Lithia Toyota for all your service needs!

Lithia Toyota of Redding was great to work with. The staff was exceptional, especially Casey, Kenny, and the GM Dave who came out and personally shook my hand congratulating me on my new purchase. I really appreciated that. I recommend this dealership to anyone who wants great deals and superb service. Go Lithia Toyota of Redding!

I love Toyota! Best car buying experience ever! Everyone was so nice, and helpful. They took the time to go over all the features on my new ride, and answered all my questions. Thank you Michael and Koda!!😁😁

I told my husband that it was the most pleasant car buying experience yet. I was originally in touch with Mike through text/calls prior to maki g the trip up. Once we arrived he had another client at the time but set us up to work with Trevor.Everyone was accommodating and made the entire process easy.Would definitely recommend.

This is a great dealership! Tristan helped me out and showed me a variety of cars that fitted what I was looking for. He knew every answer to all my questions. Constantly checked in to see how I felt and was thinking. Closing out the paperwork has been the easiest it’s ever been! Everyone there was super nice and willing to help and explain everything to me! Overall, this was a great experience buying a car! Thank you Tristan you killed it! I definitely will tell others to come ask for you when wanting to buy a car!

I was greeted and helped by an employee named Mike Flagg (I took his business card) Mike was very friendly and informative about what was happening with my vehicle. Called me personally when they were finished with it. It was nice having the same person of contact from start to finish. Will definitely be recommending Lithia Toyota of Redding to all of my friends and family. And if you go there ask for Mike for amazing customer service!!!

I worked with Jay and he was amazing. He knew exactly what the problem was and fixed it easily! Mechanics work so hard and don’t get hardly enough credit. Thank you so much for helping me And my car Jay!! I’ll definitely be back.

I always choose the team at Lithia Toyota because they really are the best! Corey went above and beyond to deliver on the vehicle I really wanted and Jeff was a fun and friendly sales rep. Ive never gone wrong with them and always get the best service there.

Joey and Robert are the BEST and ONLY people I go to here. They answered every call promptly, fixed everything they said they would and kept it as cheap as possible for me.One man here named Bruce tried to ruin the experience for me, he yelled and screamed at me because I showed up at 5:55 pm before they shut down services at 6. (I’m a full time student, just trying to pick up my car)Joey swiftly came in and apologized for this man’s behavior and treated me with the upmost respect.10/10 recommend Toyota and will only ever recommend Joey and Robert.Joey is my favorite though,

I was very happy to finally be able to purchase a vehicle locally with Lithia Toyota. I dealt with Tristan and Chad and both were extremely knowledgeable and cared more about making sure I got the vehicle I wanted versus just making a sale. It was the easiest and quickest car buying experience I have had and I would highly recommend either of these salesman.

Service good and fast as always but the Redding lithia needs a separate building just for oul changes

We were in the market to sell one of our vehicles that we purchased last year. Called all the local dealers and a few out of town. We heard a lot of mumbo-jumbo from quite a few of the dealers and started to get upset. We then contacted Mike Hamilton at Lithia and he was a no nonsense kind of guy. Walked us through the sale process and we are extremely happy we found him. If you’re in the market To sell your car look him up!

We just bought our second car from Lithia Toyota. Upgraded a RAV4 to a Hybrid Highlander and are very happy. Casey was very helpful beginning to end and a pleasure to work with!

I was late for my service appointment because I accidentally went next door to the Nissan dealerships service department, first. The service Dept. at Lithia Toyota was very understanding and assured me it has happened before. There was no one in line ahead of me when I arrived. I was greeted right away and they took my car in for service immediately. The agent at the service dept desk had a little issue with completing my service order, but a second agent helped him quickly figure it out. I chose to wait in the customer lobby while my car was being worked on. I had brought in my Toyota Rav-4 to get the oil changed, tires rotated and balanced, new windshield wipers installed, filters changed and vehicle inspected. The desk clerk told me they would let me know when it was finished. I had barely been sitting in the lobby for a very short time, when they called my name. I thought there was a problem or they had a question, but when I spoke to the agent, he handed me my keys and told me it was ready to go. He pointed to the location of my car. I was amazed at the awesome and quick service. I will definitely be back to Lithia Toyota again and highly recommend them.

My boyfriend and I needed to find a car as soon as possible and one of the places we stopped by was Lithia Toyota in Redding. We were helped by Steven Anderson who was friendly and helpful with finding a car that fit our needs and our budget. We felt confident in the car we got. There was never any feeling of being pressured into a decision, which is what we felt at other dealerships. My boyfriend and I are Toyota people now :) Thanks Steve!

Im appalled that this place has good reviews. They cant service everyone to whom they sell lifetime oil changes, so they are booked 6 weeks out and you have to show up at 6:30 in the morning to get a walk-in oil change. Once when they rotated my tires they didnt secure the lug nuts so when I drove off the lot my wheel almost fell off on the road. Sales may be fine, but their vehicle service is abysmal. If you purchase your vehicle here DO NOT waste your money on the lifetime oil change.

I went in for my 5000 mile service. They also had recalls for my car and took care of it. The service writer was very professional and gave great service. Was able to answer questions for me quickly. Thank you 😊

I’ve been using Lithia Toyota service department for years. Scheduling is a breeze. They always get it right the first time. They will shuttle you anywhere. Or you can relax in their comfortable, relaxing showroom while waiting for your vehicle. Their lube center is so fast & convenient. I would highly recommend Lithia Toyota! P.S. Schedule your appointment through ZANE! He’s the BEST!!!

Second time I have bought a car at Lithia. 4 years ago I bought a Toyota Certified Corolla from them after the car I had been driving for twelve years died. This time I was looking to put tires on the Corolla and was going to take advantage of their buy 3 get one for a dollar. But we thought we would go check out a couple of cars on the lot. They gave me a great deal on the Corolla so we traded it in for a loaded Toyota Certified Camry. Since we were a repeat customer the transaction was even smoother then the first time. Our salesman Kris Warner was a nice and honest person. Lets just see what happens when the Camry needs tires. :)

I absolutely love this place. I always had Fords before, but after buying my Corolla, and how theyve treated me at every aspect of owning it for the last past four years, I have become a permanent Toyota buyer. I love all the guys in the mechanic section absolutely think this is the best dealership ever.

Toyota of Redding does great work and always in a timely manner. Staff is friendly and very knowledgeable to answer any questions I may have.

The new policy of booking appointments online and availability of appointments so far out with no room in the service department for vehicles whose dashboard warning lights stay on, rates less than the five stars. The service employees, like Robert Paradiso who remained friendly while providing professional and comprehensive service, deserve five stars! Hence four star rating.

I just sold my car to this dealership. I called around and visited other local dealers, and Mike Hamilton was the only one who was straight, to the point, and did not waste my time. I was in and out with in no time! Highly recommend if your looking to purchase or sell a vehicle. The most honest dealership I’ve dealt with in trying to sell my vehicle. Thank you!! :)

Lithia Toyota does not lack in customer service. The staff is always friendly and helpful. I would not hesitate to recommend Lithia Toyota to anyone.

The service I went in for was to have the lane assist sensor repaired as it is not working properly. The service member told me that it was due to a non-OEM windshield being installed. I asked them why there is a non OEM part on the certified vehicle that I purchased from the dealership. They said they would check on it. I then received their verbal promise that either through warranty or the dealership would comp the part and service. I received a callback the next day stating that because I took to long to notice the issue the dealership would not be replacing the part but I can pay 1200$ to replace it. This is absolutely scummy on their part. Between me purchasing the best warranty they had possible, the vehicle being Certified, and receiving a promise that it would be taken care of this should not be an issue.

I returned home after being gone out of state for a week and a half. Lithia Toyota did an excellent job getting my Tacoma serviced. Great experience!!!

I would definitely recommend you go see Mike Gerosin, he made the whole experience of purchasing a car super easy, he helped me and explained everything in depth going through all the process. His friendly personality and great customer service put all my nerves at ease! Thank you so much Mike!

I cant speak for all the employees there.. But BEN really went the extra mile.. I wasnt able to get through because they have such a large number of calls coming in.. He actually took the time to text me and let me know that I would be able to pick my car up after work. Which I really appreciated, especially nowadays.. He was kind, personable and service-oriented. It makes me proud to be a Toyota owner. Thank you Ben..

I went in know exactly what I wanted. They had it out ready for me to look at, and test drive if I wanted. The sales guy, Kris was amazing. He made me feel comfortable and made the deal work for me. I got my dream car! It was a great experience. Highly recommend going to see what they have to offer!

I dropped off my truck without an appointment. They said it would be a few hours. 8 hrs later they called to say it was done. Then when I go to pick it up it took 25 minutes for them to find it. Then when I left the lot an alarm was going off. I turned back around and the hood wasn’t fully closed. Then I noticed the sticker in the window wasn’t changed either.

Friendly, professional service ~ and the work was done quicker than I expected! They also have a very nice waiting area, which helps a lot. Thank you!

Weve purchased 4 of our last 5 cars here. Always been a good experience and we will probably continue...especially since we love our Toyotas! Rob Howard was an amazingly patient and personable salesman. Ask for him if you want a good car buying experience!

Our experience was fast, clean, and well done by Jeff and others at Lithia. We called on the 28th to discuss the car we wanted and to prequalify for a loan we could afford, and then signed the paperwork on the 29th with a minimum of fuss. The sales team was very helpful, and we appreciated all they did for us. Thank you, Lithia Toyotal

The team at Lithuanian had me in and out in very little time. I was impressed with their efficiency.

Jim found the car we were having a hard time finding- by checking the daily reports of what cars were arriving in inventory. The gentleman in the finance dept. was helpful and very efficient when we had to sign papers.

I had the absolute best experience purchasing my car from here. I worked with salesman Kris Warner and he was beyond helpful! He made the whole process feel easy, but also made sure that I was informed every step of the way. Again a great experience and I would definitely recommend buying your car from this dealership.

Rob was extremely helpful in helping us get what we were looking for while staying in budget. He was extremely knowledgeable in helping me learn all of the car’s features and personable which made the experience positive and seamless. Would definitely return and recommend anyone who is looking to purchase a vehicle to consider trying here first

Always great service and repairs. Have been taking our 2006 Sienna here for over 10 years. Van has almost 250k and still going with maintenance done at regular intervals. Never pushy and never sell/ recommend more than what you need. Professional, fast and courteous. Will be taking our van there until we trade or buy from the same dealer.

Dan Richelieu of Redding Lithia is an amazing sales man. After a couple hours and paperwork I was able to drive away in a beautiful car and an actual chance at building my credit. Dan and Duane did almost anything to make this deal and I cant thank you guys enough.Im in love with this car!If I need another car hopefully very far in the future I will definitely go to Lithia!

Thank you Jim eddy for suverb customer service.. you help my son get his first new car❤️god bless Thankyou lithia❤️

I was traveling when I had issues with my car. My car had to be towed into the shop and because I was several hours from home, I was stuck.Robert Paradiso, the Service Advisor, was very understanding of this stressful situation and very helpful. He made my situation a priority.The customer service of the Lithia Toyota Servicing Team is Top Shelf!

Rob Howard helped me find the car I wanted in the middle of a shortage. I called and let him know what I was looking for and he kept me posted. He called me the morning that a shipment came in and I rushed in and got the car before it even hit the lot. Great customer service and very personable. Would go back to him in the future if my husband or I ever need another car again. And I will be recommending him to anyone who is thinking about buying a car. Call ahead and make an appointment to make sure you get Rob.

Our experience was exceptional. All the way from the sales guy to the final signing. All were very professional and we were treated great. It wasn’t our first experience with Lithia, so it made it easy to buy our next car with them.

Oil changes are still hard to come by but hopefully that will change with restrictions being lifted. Was thankful that they were willing to put me on a waiting list and called me when they had an opening which was about 4.5 hours later. That proved a viable solution.

While it took awhile to get an appointment for my recall, the actual service was great. I very much appreciated that Covid precautions were taken-- plexiglass dividers and Jay, my service advisor, had his vaccination card posted. Service was completed in about 2 hours. Great job.

My experience started off well but quickly went down hill.There was paint damage and mechanical problems with the car that weren’t noted in the online posting of the car. The sales rep struggled to even get in and out of the vehicle.Then when it came to talking about prices and options they weren’t transparent about their prices which is when the sales reps got rude.

Excellent customer service. Rob in Service was especially great to work with!

TERRIBLE customer service! SHADY service center. Bought a used car as is in August only to have it die 6 days later. While we understood the as is policy the chain reaction that happened with the car dying involved the parts that they serviced and replaced. When I called them to report this and to see if they would front some of the costs for an expensive new engine based on the info from the mechanic (basically asking for them to be responsible for the parts listed in the report, not caring if it was just $50), I was met with uncaring sales managers with no customer service skills who wouldnt give us the time of day. Go somewhere else to buy your car! This place has no integrity.

Excellent work. Helpful advice and information. Nice people.

This was the 5th new car I’ve purchased (first one from Lithia) and it was by far the easiest process yet. Really helpful staff and no pressure. Go see Trevor Robertson if you need a new set of wheels.

We had a really good experience. the salesperson Trevor was very helpful and accommodating .Duane got us approved in a matter of minutes and they took care of us. I would highly recommend.

Very efficient, friendly and fair. Thank you Mike and staff.

My salesman was Rob and he has been so helpful. I had an idea of what vehicle I was looking for but not really how I was going to pay. He found a perfect car that fell into my price range. Then I was having a few problem getting the financing just right but he worked with me the whole time and now Im the proud owner of my first NEW vehicle!

Tristan and Duane were amazing! I went in just to get an idea on a car for our family. Having a 2 year old, you of course want the best. They were awesome and helped us find a car that not only we can afford but that will last. Will definitely recommend them to others :)

Everyone at the dealership was super nice. Michael Hageman made the process easy and helped get in a new 2021 Toyota Camry. I would surely go back to Redding Toyota for my next car.

They made it so simple and quick to get me my dream vehicle. Would highly recommend Lithia Toyota for your next vehicle!

Written January 23, 2021.I have always had friendly professional service with good results (Camry and Tacoma) at Lithia Toyota Service Department in Redding, CA.Everything from simple stuff to more complex repair jobs have been done well.All my interactions with staff have been first rate. Mary, who answers the phone, is great; shes knowledgeable, patient and helpful. And the employees in the Service Department appear to be genuinely enjoying their job. That says a lot.Good place. Recommended.

Jim eddy helped us with our purchase at lithia toyota and we were able to get a 2021 camry with $0 down. He made it easy to complete our purchase. THANK YOU JIM!!! 😊

Great service! Love these guys. Brad kept me updated on my cars status, which I greatly appreciate.Had to take my car in because I noticed my gas mileage on my hybrid was poor and the engine light came on. They fixed it and now it runs great! Thank you so much. You guys rock.

I’ve dreaded buying a car for awhile, but I knew it was time. Kris Warner was amazing to work with! He answered all my questions, I got an amazing rate! So easy and hassle free. If you need a car he’s your man.

This was the best experience I ever had in buying a new car. There was no pressure imposed on me . The salesman and financial officer were very professional and courteous. I purchased a beautiful 2021Midnight Black Toyota Highlander Hybrid at a fair price. I extremely pleased with this vehicle. It is highly rated by Consumer Reports.

Robert Howard literally found me my dream car! I have been looking for this car for a really long time and couldnt find a clean one. I now am an owner of a preowned 4Runner. Thank you for finding me such a well maintained vehicle

Great experience. Went in to see what was available and Jeff found for me just what I wanted. Highly recommend.

Within 5 minutes of my bad review we received a call that our money was released. Im glad it was taken care of but I will still never do business with them again. More importantly, I would NEVER want my wife, mom, sisters, aunts, etc to go there because it wasnt just a bad egg situation...multiple employees took advantage of my wifes lack of vehicles and applicable law surrounding them. Highly immoral to sell our vehicle before we were issued payment and to act like it was somehow a problem with the lender when, in fact, they had a application for duplicate and transfer of title and a notice of lienholder release. Live and learn, then shop accordingly.

Very pleased with my experience at Lithia Toyota! Mike Hamilton, the sales manager provided me great service, and was very helpful in pairing me with the perfect car!

Bruce the service advisor and technician took excellent care of my wife. She traveled from San Jose to Redding to visit family was hearing something odd and got it addressed. Thank you you so much for your excellent service. I also work for Toyota Dealership in San Jose and it’s a great thing to see the same high standard. Toyota Strong!!

I’ve never had a bad experience at Lithia Toyota. Seems well organized, and the personal is always kind and respectful.

I cant believe the incentives Toyota is offering. It was also excellent being able to shop through the website without a hovering salesman over my shoulder, and the approval process took minutes. The only negative I experienced at all was going in to sign the paperwork and having to spend over an hour in a building with lots of maskless people walking around me during Covid.

Christopher Young sold is our new Highlander, he was not pushy at all (polar opposite of our experience at crown motors) and was very friendly! Only had to haggle down our price once, and they were able to get us right where our budget needed to be. Everyone was really easy to work with, 10/10 would buy here again!

Had a oil change and inspected for long trip coming up. It was done in about a hour, I was very pleased with the service done. I ya a five star. Thank you

So I was looking for a car, and got in contact with a salesman interested in the car. The car was fairly new for being on sale and it was exactly what I was looking for. The soonest I could get up there was on a Friday due to work so I asked 2 weeks in advance and made arrangements to go see and was planning on buying the car that day. The salesman was nice and sent me photos and answered all my questions about the car. I texted him the night before confirming the car was available and he said it was. So I drove up the next day and told him when I was leaving chico because it was a hour drive up making sure everything was going to plan. I made sure that I was the first one there at the dealership so no one could take that car, even though I arranged a few weeks in advance to see it. About 15 min out texting him again telling him he were almost there, he responded okay sounds good. Right as I pulled up he called me saying the car just got sold. It was super frustrating that he couldn’t tell me a half hour before when it got sold so I didn’t waste my time, money and gas getting there. Super unprofessional in my opinion and then turned back for home. Never apologize or offered anything for my time wasted and then had the audacity to text me the next morning saying the deal didn’t go through and if I wanted to come up again I could look at the car. They lost my business for communication and lack of professionalism.

Toyota service center has always been friendly and knowledgeable. They always get my car done in a timely manner.Nate at the front desk goes above and beyond to help me with questions and concerns.

These guys are so awesome!. They worked with my wife and I to get us the best deal possible. They are very friendly and have great customer service. Jeff Lovett is the man!. Thanks for everything guys. Also a big thanks to Mike Hamilton who helped get the whole process started. I highly recommend Lithia Toyota of Redding.

They have always been accommodating. Cody was very friendly and knowledgeable.

Jay at Lithia Toyota Service department handled my insurance claim for my Toyota Prius. He was fast and kept me posted regularly about the status of my car as we were waiting for parts and then waiting to see if there was more extensive damage than originally thought and I got my vehicle back in just a week. I would definitely use them again.

Kris Warner once again put us in our dream car at a price well below my max. The deal was incredible, Kris is the greatest; chill, personable, honest, ethical, wise, “good guy”. This is out second car we have bought from him and has become a friend over the years as a result!!!

Great experience! Our sales person Jeff was very patient and answered all of our questions. When it came to the price we felt we received a fair price. No heavy duty pressure to purchase the extended warranty, because that would have lost the deal. Highly recommend Lithia and Jeff.

Excellent service On time and under estimated price.

I called about a car. Said I spoke spanish too and that I lived a bit far. Asked for a pre- qualification. They said didnt have one online and car could not be taken same day as if they dont wan to sell it

The service department was great. My first service on my new car and I was in and out they were very nice and accommodating.

Dan from Lithia Toyota helped us with the purchase of our 2021 highlander hybrid, he was very helpful, knowledgeable and went above and beyond our expectations with purchasing our vehicle. I definitely will go back to buy our next vehicle.

Great people, hard to get an appointment.

Service from beginning to end was a great experience. Even w the pandemics car shortage and protocols in place... the staff was amazing. Friendly, helpful and we walked out with a car I had wanted for years in the color scheme I had been hunting weeks for. Thanks Lithia Toyota of Redding.

Mike H did an outstanding job keeping me posted with delivery status and the final steps of the purchase

Always a good experience when I go to Lithia Toyota and next door at Lithia Chevrolet. Typically fast service when getting my car serviced and they are always super nice and friendly. If buying a car, you will spend many hours here... but I think that’s every dealership.

I recently purchased a truck and after getting it home found out that the emergency brakes didnt work at all. When I got an appointment to see what was wrong they said it didnt have any shoes left. I had purchased an extended warranty. They wanted to charge me for the repair because it was considered maintenance. Apparently their safety checks are a joke!! Im really disappointed. I will never again shop at Lithia.

Chad in sales and Tracy in finance were the two most awesome people we have EVER delt with while buying a truck ! We highly recommend anyone looking for a new Toyota to seek them out. Kudos to Lithia for employing such wonderful people !!!

We had kris as our sales, he is amazing, lithia made buying a car easy, they were nice and accommodating. Very happy.

Im very happy you talked me out of the Dodge suv

Took my 2018 RAV4 in for 90K maintenance. Quoted a few hours. No communication and car not done until the next day. The techs broke my glove box. Thoroughly disappointed as I’ve been to three other Toyota dealers and they are definitely not all equal!

4 Stars because my service tire light problem is still there.Was told it would reset after I drove it 5 miles,never reset. And they should also make sure cars come with 2 sets of keys on keyless cars. Had to purchase another one which is costly.

Great experience buying a Highlander Hybrid with Mike. Agreed on price, came from 150 miles away, were treated very professionally including in the finance room (no high pressure tactics), got a great deal and would be glad to recommend to others. In the time of SUV shortages, getting a great deal on one when the stock is very limited elsewhere, is worthy of 5 stars.

Jim eddy was very friendly and helpful he was able to help me purchase my vehicle without worry. Would recommend this place

Rob took care of my routine maintenance visit. Everything went quickly, including time for the service. An overall excellent experience.

We have been customers for over 5 years and continue to be very satisfied with the service. Bruce Macfarlane is always beyond efficient, helpful and friendly. The shuttle you provide is an added bonus.

Experience was great, was not pushy willing to work on the deal, I would recommend Jeff anytime.Thank you!

Terrible costumer service. I bought my car little less than a year from them and In that time it’s been giving me problems left to right. I’ve taken my car in, on 5 separate occasions and the same issues would keep reappearing. I checked the car fax and found out they sold me a car with electrical problems. I try contacting them for a week straight now and yet no word from them, just keeps going straight to voicemail.

Went here for the presidents day sale as advertised on TV. I ask sales guy I would like to see the trucks on the Toyota website for the sale. I ask why are the vehicles priced 10k over advertised price. His response was we do not sell vehicles here at advertised price. He then showed me a vehicle listed at 10k over blue book pricing. He again says the do not sale book pricing. And says the only sell over book price. After I expressed if they honor Costco pricing. He got mad and said bye and left us in the back lot. Went over to ford and bought a truck that day via advertised price on website. And they even gave me a Costco deal. Never again will I ever go back to Toyota and will tell people that want a Toyota to go to Sacramento as this dealership is just out to screw you every way they can

Salesman was great. Many thanks Al Lori

The dealership you go to if you enjoy getting blown off and treated like a transaction. Im in the hunt for a new SUV and only one salesman here had asked questions about what my needs were, and was willing to give me the time to educate me on different models and which would fit my lifestyle best. (Way to go Jim!)Was turned and blown off by THREE salesmen at this dealership before anyone decided to take me seriously. As someone who owns a business in sales, I was SO disappointed to be treated like a transaction rather than a human being by the majority of salesmen here. Really big bummer. Take your business elsewhere if you want to find sales people that actually care about your needs. (Unless its Jim, hes awesome)