I cannot say enough good things about this company. Our refrigerator/freezer cooling element stopped working. Marcos came out and was quick and professional. He diagnosed the issue and so far the issue is fixed! They are reasonable with their repair and part costs. I would highly recommend for any appliance repair!

Good service. Fair price.

This store has always been great. The new owners are awesome and very friendly. Washers and dryers had 180 warranty for parts and labor which is a nice perk (nor sure about other appliances as I was on the hunt for a washer). Def would recommend for those searching for used/upcycled appliance options. Currently cash or local check only- just a tip for going in and they do offer delivery for a fee.

Great service! Bought a used Kenmore Washing machine - delivered quickly. Came back same day to install new pump. Works great! Very happy to support a good local business!

I walked in and was immediately greeted, everyone there was super nice, friendly, and helpful. They have a HUGE selection of used appliances, biggest in town. If you need variety, this is your go to. Awesome work guys! 🤙👍

Quality used appliance recycle i recommended good people

Great service Nice people.

Nice people, good service

Have been doing business with these guys since 2005. Always have great prices and they warranty there stuff. I am a property manager and they have always been helpful.

Very friendly and helpful. Bought a Maytag Performa Oversized Capacity Plus here about 6monthes ago and it works great... several times a day! Im now in the market for a dishwasher and this will be my first stop. He also gave a six month, fix or replace if unable to fix, warranty... great place to go on a strict budget and super alternative to brand new.

One of the worst i have found, they started on 1-7-2020 this is the 14th of feb. and their 5th visit with all kinds of excuses still not fixed. So today we will tell them to not come back.

I have purchased several appliances from Black & White. They have always been fair and honest with me. All of the appliances come with a warranty. The one time I had an issue, they came out right away and replaced the appliance. This was the first business that I interacted with when I moved to Reno 7 years ago and I still call on them first when I have need an appliance or appliance repair.

We have worked with Black and White and Bill for almost 20 years. Good value, and able to actually fix many appliances affordably. If they do not believe it is worth your money to repair an appliance they have come to service, they will tell you so!

I loved this store and give it 5 stars. I was in desperate need of a washer. Went there was helpd as soon as i walked in. No pressure, picked one out, payed for it and had it delivered and set up. Bought a Whirloool,,,, I love this machine, best ive used in my life. Thank you so much for the Excellant service. Highly recommended.

Used appliances at decent value, delivery and set-up very well done, good people to do business with

Purchased a refurbished stackable laundry center here with 6 month warranty. Broke down in 90 days. Had a repairman come to look at it, and found that it had been refurbished with zip ties. They would not refund my money, but offered to exchange it. They said however that the replacement was only warrantied from the original date of purchase, not the exchange. Replacement has broken down twice now. Leaked oil into load of black scrubs and ruined them all. Repairman suggested it is a waste of money to keep repairing it. Total time between purchase and final failure of 2nd unit was 10 months. Epic waste of money.

Love this guy been around for awhile and is about to get out of the dark ages Good Luck

Bought a washer from them..awesome deal and service.

RIP OFF ARTISTS! SCAMMERS! THIEVES!!!Had a guy come out to repair my washer-after looking at it for 5 minutes he told me I would need a new timer and the cost for the part alone would be $190-labor additional. Said hed be happy to take my washer for me and bring me a new one from their store. I opted to wait.Something wasnt sitting right with me so I called a 2nd tech (different company). He came in, took a look and realized it was simply not getting any power.Went to the BREAKER BOX AND FLIPPED THE BREAKER!That was it! The washer was FINE!!!I had Black and White out 5 weeks prior for a different repair so I asked this new technician to take a look at the work done. Paperwork showed him exactly where to look and what they had done. They had stripped a wire clear of its protective wrap and left a LIVE wire just resting on a piece of metal-yes, this did make the washer run but left my household in danger of FIRE AT ANY MOMENT!Please! Save yourself and steer clear of this place!RIP OFF ARTISTS ALL THE WAY!!! DANGEROUS!!

Sierra Nevada hired these guys to fix my stove top after I bought my house. Black and White was contracted in January 2018 to fix the part that needed replaced in my stove. I did not get my stove fixed until June 2018! They came up with every excuse in the world why they could not come to my home i.e., part is back ordered, sorry my guy couldnt get out to your house today, blah blah blah! So when they fixed it finally they wanted payment and boy did they want payment NOW! I am a bookkeeper and I pay all of my bills as well as my companies. I came into a bit of hard times and I told them I would pay them when my refy closed end of October and could they just be patient. Now after waiting 7 months to get my stove fixed you think they could have been a bit patient. BILL, the Owner, was so rude to me. He called me a liar, a flake and dead beat and told me I do not pay my bills. Customer Service is everything and the customer is ALWAYS right! There is no excuse for a professional owner to be calling his clients names as he did. I WOULD HIGHLY SUGGEST DO NOT USE THIS COMPANY. I work for a design firm and will get the word out not to use these guys and I will as I always do what I say...they have no idea. I also give great contractors a lot of business when they are good. I do not want them representing us to our clients! I sent them a check but their calling and harassing me after I had to wait 7 months to get my stove fixed is ludiicrous!ALSO, JUST LOOK AT THE PREVIOUS REVIEWS. I GUESS BILL IS A REAL WINNER AND LOVES TO YELL AND DEGRADE WOMAN AS HE DID I.MOST OF HIS REVIEWS ARE 1 STAR AND HE AVERAGES 3.DONT USE THEM, JUST SAYIN! Have a nice day.

Excellent service. Good prices

Best appliance store in reno

Way over price went to cyzy and bought a new model almost half the price

Fair prices, honest sales.

Excellence personified.

Great place .

Great Service & Great prices

Do not allow Bill into your home if you are a women. He is beyond rude and condescending. I asked him a question and he started cussing at me and calling me names. I rent so dont have a choice as to who comes and fixes the appliances but he will not be allowed on my property ever again!

Great atmosphere, friendly staff

Very professional.

Excellent service

Appliances used maybe not very cheap but you still save some money