Probably fine here if you are buying a phone, but it was useless for fixing any problems with a phone. I bought a new Pixel and the messaging wasnt working. Waited in line at the store, told them the problem, and they gave me the Verizon 1-800 number to call and said they wouldnt fix it even thought it just required activating the new phone to my account. They pretty much wanted nothing to do with me if it didnt involve a commission I guess.

We had a great visit on Saturday to get my father-in-law a new phone. Our salesman was extremely helpful and he treated my Spanish speaking family members with a great deal of respect and kindness. We hope to get our business phone plan set up with them soon.

Awesome visit today! I had account and device issues, and needed some screen/watch maintenance. Michael expertly resolved everything, great knowledge, professional and personable customer service!

We went in on a Sunday morning. Michael F. was attentive, efficient, and helpful. He quickly identified best deals for us and talked in a language (not techie) I understood. Would highly recommend. Too bad he’s a Cowboys fan. 😉

The people in this store are always enthusiastic when helping customers. I’ve been in this store several times for different reasons. Today Alex took the time to put my screen protector on. He was friendly, amazing, and you could tell he enjoyed making his customers happy. He made my day, and I will definitely be back. This is the BEST Verizon store in Tri-Cities!

These peeps wowed me! Pure awesomeness!👍

Went in to have a screen saver put on my Verizon phone. The representative said he could but wouldnt guarantee he could do it right. Then when he saw that my new Screensaver was not glass he really showed no confidence that he could do it. I walked out of there with bubbles all over my screen and he saying if I would buy a glass one he could definitely put it on. Ha! That aint gonna happen, Ill take it to another Verizon dealer.

Staff is very knowledgeable and extremely professional.

Super unprofessional manager Sandee at the Richland store. Tried to cancel service and she wouldn’t provide any information on how to do so or a number to call. Asked what to do and she said “I don’t know I’m not you”. Ended up having to call and someone else provide me with the number to call to cancel my service. Everyone has bad days but don’t take it out on customers especially if you are a manager!

Jasmine, and Brandon is by far the best group of workers yet!I have had many experiences with them all, and have had the best service!Ashley, you are an AMAZING manager. Thank you for helping me when I needed, and going the extreme to satisfy my family’s needs!!THANK YOU VERIZON GO WIRELESS!!! And your wonderful team!!

We got a total of 3 new phones and switched our service over to Verizon... Austin provided excellent customer service and made sure everything transferred and was working great before we left. He was friendly and very knowledgeable... definitely happy we went here!

Terrific customer service! Austin was the sales agent that helped me with my transaction. He was kind, knowledgeable, and helped me with ease and proficiency. I love my new phone, and am grateful to do business with Verizon!

I went intoVerizon looking for a better phone service. Everyone there was very friendly. If an associate didnt know the answer to my question she asked the manager and she was more than willing to help. They seemed to work really well together. If I remember their names correctly it was Brandon, Ashley, and Jasmine who were working. I felt very comfortable giving my personal information, given I just moved here from AZ. Thank you for your help and look forward to changing services.

Great service

Was added to my wifes plan, had my info, the phone I wanted was on stock, and Alex couldnt have been more helpful.He handled himself well even when some other, fairly impatient and disrespectful customers made themselves known. Great job Alex, thanks a lot

Branden is very knowledge and professional sales associate at Verizon. He was very helpful in transitioning me to my new phone and making sure I had everything set up properly. He put my needs first before trying to make a sale which made me feel comfortable.

EXCELLENT customer service! Ashley was so patient and helpful! As a customer we appreciate representatives that take the time to explain everything with every little detail without a doubt! Thank you so much I will definitely be back! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I love these guys. They always treat me right. Just dont expect to get out quickly, theyre too thorough for that

The staff is very friendly, considerate, and helpful. Ashley made the setup of new phones and transfer of data from our old phones painless even though we had purchased the phones from Costco. She even gave us great tips on the phones - way more helpful than Costcos kiosk employees were.

Ashley provided excellent service. She was very thorough and patient with a less than tech savvy person such as myself! My experience with this particular location has been very positive!

Alex was great, very helpful and knowledgeable. Great store, got assisted very quickly and everyone was super friendly.

Ashley! Wow! She was amazing! She was so knowledgeable about her products and prices. If you need a new phone or new plan come and see her.

Branden was incredibly helpful as I switched from another major carrier. He took time to explain product features and costs associated with each plan. This was the most seemless wireless retailer experience I have had!

Crew here is awesome! Branden, Jasmine, & Ashley are all always so helpful & patient with me when I go in there. Best customer service by far

Great customer service, thank you austin for being so patient and answering all my questions and making sure i walked out of there a happy customer with my new phones.

I was very pleased by Ashley I went in to look at my options and she made everything flow so easy and fast. Best Verizon service I have yet. Been a customer since 2007. Thank you Ashley for everything

Ashley & Geoffry are both such Great Verizon Representatives. They took great care of setting me up with a new phone & I received answers to all my questions & more. I’ll be back.

Great service. Was greeted as soon as I walked through the door. The store manager Ignacio is very knowledgeable and did everything he could to make us happy with our purchase.

Oh Geeze, RickIve finally switched over to the red side!My girlfriend and I went in to purchase a couple new iPhone Xs and a 3-Series Apple Watch (Ive finally converted her to an iPhone!!), and I would just like to say that Rodrigo did an outstanding job!Rodrigo was very helpful and has a vast knowledge about all the products within his store, his costumer service skills also deserve a 5-Star rating.I would recommend my friends and any of you reading this to go visit Rodrigo at the GoWireless retailer on Queensgate Dr.!Thank you GoWireless- Oscar Steve

The employees are helpful and friendly. Alex helped my son pick out a phone. He was patient and knowledgeable.

Your manager John was very rude and misleading to my 18 year old daughter in getting her own phone and service plan. He never informed her about having to pay a 400.00 start up deposit. So, he put her phone on our bill. We as a family went back to the store to correct this issue and he offered no compensation or apologies. We will never do business with this store again. He told us that was fine with him if we never came back. Not once did we raise our voice or make a scene. However, John wouldnt let us finish a sentence and talked over the top of us. Horrible customer service. He wouldnt give us the name of the owner. So, a formal complaint has been file with Verizon.

Staff is very helpful! I think this location is the best one in the Tri-Cities! Thank you for all the help.

Amazing staff jasmine and branded Ashley your store manager is amazing she really goes over and beyond to help great customer service in the Richland store thank you

Special thanks to Alex who took care of all the process stress free!!! I recommend this store and I really recommend Alex for you.

Austin was so knowledgeable helpful, the best experience Ive ever had with a cell service!!!Thx Austin...😊👍

These guys were awesome and so patient. My father and I went in with many questions and came out happy customers. I left sprint to join Verizon! I am so happy I made the switch! Thanks MJ and Avery!

Great customer service!Alex was very helpful and kind. And also very quick.

We had an unusual issue with one of our phones. They were very helpful. Great customer service.

Garrett was wonderful! He explained all the benefits and perks to us and was able to assist us with everything we needed on the new iPhone and Pixel! Stop by when youre in need of your next cellular purchase!

Nice people good service personnel okay product

I went in today and had an absolutely great experience! I really appreciate how kind and helpful Drew was. Thank you for everything!

Great people, great help.......wouldnt go anywhere else.

Very frustrating coming in to have a screen protector put on and the employee does it incorrectly. Dirt and lint under the class. I pointed it out and was directed to purchase one of their products and it would be put on correctly.

Love my phone and my Verizon service. BUT this store needs new management! When we first went in we met a great worker that was very knowledgeable and helpful. We waited till payday to go back and switch our service. The gal was not there and the person at the desk Started our switch then told us we had to go home and use our own computer to complete the phone trade in deal. I informed him that the gal said they would do it at the store. Another employee came from the back room and helped us and was very pleasant and helpful. We were told to bring our final bill in from our old service and they would finish it so we could get credit for our old phones. Got the bill and went into the store. Greated by the same person that did not want to help us previously. We were told we had to finish the process at home on our computer, any problems just call and they would walk me through it. I spent 3 days searching the website and finally called the store. I was told sorry I know nothing about how to do it and neither does my co worker! Call customer service. By this time I was pissed. Customer service explained that the store should have and could have helped me when I was at the store. I asked if I went to another store if they would do it. They referred me to the store at Columbia Center Mall. I called to verify that they could help me. They informed me that the Queensgate store does this all the time. But please come in and they will see to me needs. I would have saved a lot of grief if I have just gone to the mall store to begin with!,,, I will never go back to the Queesgate store and take my advice and stay away.

Ashley was extremely helpful and made everything very easy! Will definitely be coming back again.

Ashley was so nice and very kind. She answered all of the questions we had about everything.

Can only find some things at the Verizon store.

Michael was very helpful

Guy I talked to was super nice, wasnt having a good day dealing with customer service, was a nice end to my day.

Alex has helped figure when I mess up. Keeps smiling even when I ask dumb questions. I ‘m sure I will be back when I goof up again.

The gals here are always so helpful and patient with me.

Alex is awesome. Helps me with all my needs and questions. Rock on Alex!!!!

Great customer service! Go see Garrett, he did a fantastic job. He was very helpful!!

Great service! Switching from company to private phone. Young man at counter knew what he was doing and got me out the door with my new phone in under 20 minutes. Thanks!

Great service. Gave me my options and I was happy with them.

Excellent service! They found me an 18% discount that other stores never inquired about, and they had what I needed in stock. Ask for Arbnor, he knows what hes doing.

Helpful and quick.

MJ was awesome. Great communication skills. Super friendly and very helpful.

These guys are awesome, they also provided great entertainment... Thanks for all your help 😀

The staff (MJ) was absolutely amazing!!!! Exceptional service and kindness that is fairly rare these days. I will NEVER go to a different Verizon store....EVER. The customer service is unbeatable!!!!!!!!

Great people here. Helpful, knowledgable. Careful to explain all the details of the contract.

Nice, friendly people that work there. Very helpful.

Garrett did an excellent job! he took care of our needs without being pushy. Avery was also great as usual! I highly recommend visitng their store if you have verizon in the tri cities.

This place is awesome! They know their stuff and are extremely helpful :)

Great costumer service! Very knowledgable and professional...gave an honest opinion and options for what we needed!

Sorry for the long review, but in just a few visits we have received the most help I’ve experienced with a Verizon affiliate store. Here are issues they resolved:(1) My, fiend with dementia, had a Verizon flip phone that he had bought at a Verizon store and had let the service lapse. The GoWireLess store in Richland was able to assist in restoring service, setting up a reoccurring payment plan and patiently teach him the basics of the phones usage. My friend gives me all the credit, but it was the employees of the store that deserve it.(2) When I changed plans for my phone to “pay-as-you-go” at a Verizon store, it didn’t get set up correctly and “once-again” the GoWireLess store straighten out the billing for me.(3) My wife also had a billing issue that the GoWireLess store straighten out.I highly recommend the GoWireLess store in Richland, just off Queensgate for any Verizon purchases or just a helping hand.

Great service, even when we found out they couldnt help me.

Still waiting on 400.00 rebate. Been two months now. Just getting runaround from staff an manger. Defiantly would not recommend

Excellent service and very friendly. Lots of fun.

The sales rep was rude to me and acted like it was my privilege to be able to buy a phone from her. She said I could buy a phone from her or go somewhere else, it didnt matter to her.

Very good and thorough. Very personable and professional.

Garrett was awesome, I would definitely recommend this store great service

Great experience today with Garrett getting a Samsung Edge!

Kevin did a great job walking me through the steps

Amazing very nice workers

They were very helpful, in everyway

They were professional, polite, and helpful. It was, overall, a good experience.

Very friendly and helpful

MJ was amazing and very helpful

Thanks to all that work there, you saved my phone when it was hacked by a coward.

Friendly and knowledgeable service

Love it

Great service

Great service!!!

Perfect service

Go

When

They do not have prepaid telephones and they take a long time to answer.