Fast and quality repairs. Knowledgeable staff. They took the time to answer general questions questions and made the pricing very clear.I’m definitely going back in the future for maintenance and repairs.

Just picked up my bike and I have to say I forgot it could ride this smoothly. I took it in for a tune up and was recommended to get a couple components replaced. I bought it at a flea market 10+ years ago and it’s from the 80’s so that didn’t come as a surprise to me. Appreciate them making their recommendations, being really clear about cost (reasonable!), and timing to get parts in, etc. They even adjusted my over wheel rack so it doesn’t rattle. Rides like new. Overall great service.

Greg Milefsky of Balance Bicycle was instrumental in the build of my Pinarello Dogma F8 recently and I couldnt be more thrilled with the final result. His extensive experience with building bikes and components selection took care of any guesswork or doubts about various products I may have had. While providing personalized service, impeccable workmanship was evident. His attention to details also made this bike built a thing of beauty. I knew through past experience that i will be very happy with my decision to come to Balance Bicycle as my previous bike, a Colnago CLX 3.0 with mechanical Dura-Ace, was also built by Greg. The prices at Balance are always good, fair and predictive since Greg will let you know prior to servicing your bike. There is never a it may cost more caveat as some other shops around town would hedge. I have also gotten my old mid 90s Jamis mountain bike serviced at Balance and it received the same excellent attention. Greg and his folks have always treated their customers as they would like to be treated. I highly recommend this bicycle shop, Richmonds very best in my opinion, and you certainly wont be disappointed.

Balance did a terrific job tuning up and replacing components on my Klein road bike. I realized after they finished that my front derailleur had never been properly set up; it feels like a new bicycle. Thanks for being so attentive and thorough!

Greg sold me my first new bike in over 20 years, a Jamis Renegade Exile. This is the best bike I ever had, it has a smooth ride, excellent handling and really fun to ride. Thanks, Greg, sorry I waited so long. The Exile rocks!!!

Best bike shop in Richmond ! Always courteous and helpful, very reasonable prices, and best of all they turn bikes around quickly. I came in with a broken derailleur cable at 5.30pm, ninety minutes before closing, and by 6.15pm I was back on the road. You can trust these guys !

First let me say there were no bike snobs here like I have encountered at so many shops. Friendly and fast. Very affordable. I am so pleased with this place. Tune ups are fair priced and thorough (even fixed a few things that I didnt mention wanting fixed). I felt as if they were truly interested in making sure I could ride safely until the next tune up. Competition shops could learn a lot from this place.

They were able to service my bike within a day, other shops were a week out. Quality work, my wheels are now true. Thanks!

This is a fan letter for Balance Bicycle Shop. I had a problem with my right hand shifting, thought it was a rear derailleur cable going bad, discovered this problem on an evening ride. I dropped off the bike the very next morning - I asked to replace both front and rear derailleur cables, it was done by 5 pm that day, which is when I picked it up. I had a big ride two days later, so it was important for the bike to be shifting correctly and Balance fixed the problem quickly, at a very reasonable price, and I had a great ride because I could trust my bike to shift properly, when I needed it to! Thank you, Balance! I will always recommend your shop (and do!)!

A small shop that is big on service. I have had two bikes serviced and have purchased a third and all interactions were great. They gave me options for fixing components (should fix vs must fix). Tune up was amazing -- bike looked the best it has in years and rode like a dream. Prices are also reasonable.

I like all the positive reviews. I will follow up after visiting them today. Hope to give them the same great review.

I have experienced back to back flat tires. Greg has been most gracious in fixing flats at no charge and while I wait. Amazing customer service! Balance Bicycle honors and backs up there work. Thank you BB.John T

I brought my sons bike in for a little repair. They were friendly, super fast, and unbelievably kind with the pricing. I wish I could give them more stars.

Super chill dudes, and always great service. Bought a wrong size tube today and let me swap with no questions. They also worked on one of my bikes last year before the winter and its been going strong ever since.

Came in for concerns of my current bike. Very friendly even though it was close to closing. Very clean shop. Also employees are cute. Super helpful people

Amazing bike shop, best in Richmond. I brought my mountain bike in for service and they noticed an issue with the rear triangle. My bike is not a brand they sell but they contacted the manufacturer, handled the warranty claim and had my bike back too me in a week. The pricing was more then fair and Dave and Greg went above and beyond in my opinion. I will continue to use them and sing their praises. Thank you guys for getting my Yeti straight.

Of course there were no bikes left anywhere in Richmond for my 6 ft tall son, messaged them, walked in, walked out 20 mins later with 2 bikes for myself and my son!! Great service!!

Short:Amazing service, expert quality, amazing prices. Highly recommend:Long:While cycling from Key West, FL to Maine as part of an epic tour, I came into the shop with a broken front wheel, the result of a poor lacing job at a previous bike shop after a rim replacement.They took care of it completely *that day*, including cutting new spokes to the correct length, tensioning/lacing it wonderfully (to my perfectionist standards), and all for an amazing price.I couldnt have been happier with the service they provided, the resulting quality., or the price they charged. I highly recommend these folks.

Was in a pinch and these guys were great getting me out of it

I dread walking into most bike shops, but this one is my exception.The biggest compliment that I can give Greg and all the guys at Balance is that they truly want to help and they are my bikes best friends. It will be evident when you walk in the door. There are no high pressure sales, no upselling and no hassle. They are easy to find, they want what you want, they listen, they are thorough, they make you fall in love with your bike again, they communicate effectively and their rates are very fair. Im just sorry I couldnt give 6 stars!

I didnt like the way they seamed to handle business. The just tried a bate and switch and I dont waist my time with people like that.I called, got quoted for about $20 to cut 72 spokes, which I made very clear. I get there and they tried to charge $30, saying they didnt realize how many it was over the phone. This is a standard number of spokes, and why would they have miss understood and needed to charge exactly 150% now. They didnt give me any price per spoke, they were just throwing numbers are me. It all felt pretty shitty.If they had been honest over the phone I easily would have paid $30 but I ordered them on ebay brand new cut to length for the same price with free expedient shipping.With so many other bike shoppes Ill just go somewhere more honest and nicer to deal with. Also some other bike people I know didnt seam impressed with them.

Bought a Groupon for a standard tune up on a bike that was years overdue for service, and the guys here did great work on the bike--its like I got a brand new bike back. They made sure to outline all the parts it needed and how much that would cost every step of the way. They communicated very well and made sure to do nothing without my approval. Its great having my bike back and in pristine working order!

I have been to Balance a couple of times for tune ups, tube replacements, etc. and have always had a really pleasant experience. Their prices are super reasonable, and their staff is incredibly friendly and helpful and doesnt make you feel stupid for asking questions about your bike. Id highly recommend this shop to anyone in Richmond looking for a regular bike shop.

As an avid cyclist who has literally purchased bikes and parts from every shop in Richmond, Greg and the Ballance Bike guys are the best. His bike knowledge and willingness to go the extra mile for the customer is hard to find in any business, especially the bike business. Give them a try, you wont be disappointed!

Man I tell you something there alright until you tell them they did it wrong then you bringIt in and fix it you leave and they say you ran out on bill. No you didnt fix it right. I wont double pay for something. Wow if you want great service Pedal Power is great. Good luck with your business. Dont accuse customers of doing something they didnt do.

Balance is a great bike shop. They helped me build up a vintage frame into a single speed and the pricing for the work was very fair. Ive found them to be very knowledgeable and helpful and have no reservations about using them for service.

Great service, I had been struggling to figure out why my bike wasnt performing the way it used to and brought it in to balanced for new breaks and wraps. They diagnosed that my chain was near the end of its life and tuned the whole bike for better performance. These guys are professional and know bikes, I will be coming back often

These guys are the best. I had a new bike and didnt know what I was doing they kindly and patiently explained how to ride and thanks to them I had an awesome 40 mile ride without any issues. Thanks Balance!!

These guys are great! Very laid back, no up sell, friendly. My bike shop for sure, much rather deal with these guys than anyone at the Big A.

These guys were very nice. gary made a wheel for me excellent job . Also greased hut for free. best bicycle shop service i have ever had.

Really great prices and super friendly staff like the friendliest (and the hottest pieces of bike meatheads around)

Most bicycle shops are shady, but there is no bs with Balance Bicycle. They are very knowledgeable and quick with service! I recommend this shop if you are in Richmond

Five Stars. Fixed my wheel. Charged less than phone estimate and half of what I was quoted by another shop. Provided great actionable advice.

The staff at Balance Bicycle are exactly what I want in a mechanic. They are straight forward about pricing, expectations for repairs, timing etc. and are extremely knowledgable about what they do. I know very little about bikes but ride frequently. I initially came in with an idea of what I wanted, they let me know what was realistic, how much it would cost, and offered alternative solutions that were less costly and ended up working better for what I was looking for. Since then I have been back several times and they have helped me customize my bike, walking me through what would work but allowing me to make final decisions, ordering and installing the specific parts I would need. I absolutely love my bike now. Go to Balance if you want an honest and knowledgable mechanic for your custom bike work or repairs.

Easily the best bicycle shop in RVA, which is no easy task since there are at least a dozen shops. Balance Bicycle Shop has a great selection and amazing mechanics, all at affordable prices. Cant say all that about the other shops!

I was wrong about this place. Theyre real Gs

Great service. Brought the bike back with a shifting problem 2 months after it had been serviced there and the friendly staff fixed the problem first thing the next morning, no questions asked. They will certainly get my business again.

I dont go to this shop too often but A1 service. Also they helped find my stolen bike. Wonderful peeps

Wheels, no matter how much Ive spent on them, have always keep me off the road until I met Greg. He does impeccable work and backs it up. After living in Richmond for 10 years now Ive finally found a reputable, reliable, and honest bike shop!

Balance is my local bike shop. I have taken all my bikes here for service as well as have had: two bikes built up from the frame, full groupset upgrade on my mountain bike, and a wheelset built (bombproof for the past 4 years!). Greg and his team are quick to fix your bicycle woes and do it superbly.Will always highly recommend this shop for their customer service, bike repair, and advice.

Love it. Walk in, give phone#, walk the shops on Broad St. Balance calls you when tour bike us done! Great Service for years

Came in just to put some air in my tire and the staff were extremely helpful.

Great and speedy work, Greg is always makes me feel like a valued customer

Fast and reasonably priced. Always have work done when they say it will be finished.

Classy placeThey treat strangers like regular customers which isnt always the case with bike storesThorough and trustworthyStrongly recommend

Service was quick but the guy who helped me made me feel like I was bothering him by asking him to do his job. Meh.

Went in there with my old beach cruiser today . Cant complain . Good people .

Great service. They will send you to another store to try a different bike before they will sell you a bike that doesnt quite fit you properly.

Too much, Dont know. Dudes. Bad day, maybe. For the area the store is in, the cramped space is very understandable. Parking, not so easy. I dont go downtown any more with the Pay To Park boxes everywhere. It used to be fun zipping into the restaurants for lunch or after work for dinner. Im late getting back to work now at lunch & shopping is, well, miserable now. Growth ceases to impress or add quality, when it increases time burdens, increases stress load, increases road hazard, super heats the 5+ blocks in summer from asphalt/cement/brick, increases breathing problems & health concerns. Hmmm. I like Jamis cruisers, but rarely ride now. Its just that Richmond has put in weird islands in the middle of the roads. Cars swing toward the intersecting cross road to avoid them & Ive nearly gotten hit twice since September. Someone got paid for these counterproductive & dangerous obstacles. So, I dont venture about as I used to just 3 years ago. Id bike to Sam Millers on my Jamis. Cant now. Getting run down isnt relaxing, exhaust in my face the entire ride isnt fun & I swerved when a cat darted in front of my bike & hit the curb. Messed up the wheels. Bike hangs on the rack now. Back to driving my work vehicle into Chesterfield for shopping or lunch. Its pleasant, easy parking & worry free.

Helpful, honest employees who dont try to up sell things you dont need. (Unlike car mechanics)

Was quoted a total cost of $140 (& potentially more) to fix my Fuji. Went to Sambok Bike Repair on W. Cary for their estimate. Grand total of $47! While I dont doubt Balance is detail oriented and high performance, they were extremely over priced for my needs. Shop around (and negotiate with Sambok, hes a true entrepreneur and nice guy, although just a little bit hard to understand his English sometimes hah)(Thanks for the reply Greg, but isnt it a bit dishonest to dilute legitimate reviews with replies that contain an undeserving 5-stars?)

Greg at Balance did a great job managing my unfortunate cycling situation. I was out to do a century (the cap 2 cap) and 13 miles in, my right shifter broke. Of course, I had another big ride scheduled less than a week away on the following weekend and thought Id be out of luck. I took it to Greg on Saturday, he said hed get in touch with SRAM because he thought it would be warrantied even though the part was over 4 years old, and he could get me all set. He actually tried to talk me out of his more expensive services as far as detailed cleanings go, which I was impressed by (I insisted he do it anyway, and it was worth it). As promised, he called Monday and let me know he got in touch with SRAM and the part was covered, had it overnighted, and got my bike back to me Friday evening. The whole time, he was very communicative and kept me up to date on anything that was going on or he thought should be done with my bike (very legitimate items, mind you). Needless to say at this point, the bike performed flawlessly and I got another call the following week; somehow he scored me a new left side shifter from SRAM! He installed that for free and also rechecked all his previous tuning after my rigorous ride. Sorry for the long winded review, but this was my first LBS experience in Richmond and Im pleased to say Balance did a great job and I highly recommend them... my shop of choice from now on!

Best shop Ive ever worked at.

Great service. Very Pleasant.

Very honest, good mechanics! Thanks guys!

Many thanks to BB, mech stopped what he was working on and made a quick adjustment to my daughters bike (brake cable disconnected) keeping her rolling, with no charge! This will be my RVA bike shop.

So helpful and wonderful!

Very quick and affordable.

This place is insane. Overhauled my bike, cleaned it up, replaced all of the cables, trued my wheels, adjusted EVERYTHING, and got my bike back to me in under 8 hours. No place in Richmond does that, except for this place.

Fine service department