Vector Security technician came out and performed a complete alarm system inspection and changed all system batteries. He was on time as promised, called prior to arrival as requested. Friendly, professional, knowledgeable, and completely answered all my questions. Gave me instruction on system features as well. Weve had Vector Security protecting our home for many years. Completely satisfied with their service! Highly recommend Vector!

The young man called me first to let me know he would be here in 20 minutes and he was. He was dressed well and clean cut in his clothes displaying Vector, totally polite and efficient. It didnt take long at all, Thank you for your excellent service. I am glad I chose Vector .

Had system upgrade done by Chris, who was very professional and delightful, he took time to explain the system and made sure we were completely satisfied before he left. Thank you Chris. Mr. and Mrs. Lawrence

Big Chris has been my service person for over 10 years. He is someone that is a wonderful representative for Vector. Please take good care of him!! I ALWAYS ask if he can come to my house when I need a service call. He comes when he is scheduled, gets in touch if he cant make it during those times, gets the work done efficiently and effectively. Hes a great person to work with. He is respectful of me and my home and is able to explain things to someone who is technically challenged. Also, he respects the fact that I have pets that cant go out and get frightened by someone coming to make noise in the house. Every way that Chris can, he accommodates me getting my animals into other rooms and making sure I know when the noise may start. Chris is knowledgeable, professional and personable. He is always well dressed and groomed.On top of that hes efficient and offers good counsel. Youshould be very proud of him.l am.

The tech called 20 minutes before and showed up. Very professional. Problem fixed in 5 minutes. Cleared up a comm link that was down to the monitoring system that had been dead for 2 weeks. As a lessons learned the monitoring station should be able to reset links to save the personal use of time but well pleased with the on the ground tech who knew his stuff and performed well

Great experience! Excellent service, answered all of my questions and did a great job installing my camera! Thanks! I couldn’t be happier!

Thank you Vector Security for your service. Needed battery replaced due to low signal. Asked for replacement of all batteries to avoid another trip but he only replaced the one. I told him that all 3 had been replaced before. Nevertheless I appreciate the service that was rendered. Have had service with Vector Security since 2007!

The installation went well. Robert very friendly and mannerable. Knows the job and explains everything as he goes along with the installation. He respects your home and very knowledgable.

Both my sales agent and installer were professional, informative and courteous.

The technician was wonderful! He was very detailed what needed to be done! He was great with setup and very patient.

Great service—-I’m happy it was an easy fix. I had to call the local office to confirm today’s visit—-hold time was a little long but the rep was very friendly.

Salesman was untruthful, system is no good for $45.00 a month. If anything it is only worth $15.00 a month. So many issues with panel and sensor. Got tired of calling them out and the alarm going off every time we used it (I guess that is why they charge $45.00/ month to pay their techs for a horrible alarm system.) It became a big inconvenience. Do not sign a contract longer than a year if you do decide to try them out. But there are other option that are better for that monthly fee.

The technician that came to my property on 2/3/21 was very polite and thorough. He even corrected/tweaked a couple of items that the technician did not complete or test on the initial set up a week or so prior. I could not have thanked him enough for treating my home like it was his. With the service I received from my tech guy on 2/3/21 I would highly recommend Vector for all of your security needs.. Thanks again!

The Technician was very helpful and polite and answered all my questions. The Vector Security app is wonderful and it is very convenient to be able to adjust the temperature at our river house from home when we are not there. I would highly recommend Vector Security to anyone that would like an alarm system with quality customer service and support.

I’ve been using vector security for at least 20 years and they are great to work with! I’ve never had any issues!

Our experience with Chris was outstanding. He went above and beyond to make sure everything was perfect with our security system. He explained what he was doing and why very clearly and made sure he answered each of our questions fully. We are also very pleased with Vector’s customer service. I can recommend Vector (and Chris!) without reservation.

It was great experience.Mr. Robert Whitehurst did a good job installing my system.He explained everything so I could understand.Very pleasant & nice. He needs 5 star rating.

Chris was excellent. Explained things to me so that I could quickly grasp the concept without being condescending. He was polite, knowledgeable, and efficient.

Great customer service! Technician was very polite and courteous!

Very knowledgeable of the products and accessories. Service was A1 and very courteous as well.

Vector Security is the best! Service was prompt in getting a technician to my home, when needed. Chris was polite, professional, and very knowledgeable. I have been very happy with this company for many many years. I would highly recommend Vector Security for anyone’s home and or business.

Great experience! Technician answered all my questions, informed me about additional products, I could purchase, and replaced ALL of my batteries!

Excellent service; easy to schedule with prompt arrival and quick/efficient handling while on-site. We remain very pleased with our local Vector office and highly recommend their services.

On time, Very Polite, efficient and knowledgeable regarding system. Joshua is a real gem

Prompt service. Professional.

Frank was professional, efficient, and a pleasure to chat with while he made the changes. Masks were worn the entire time. Ive always been very satisfied with Vector!

Mike is always on time, courteous, knowledgeable, and helpful. His experience makes for quick and efficient visits.

Vector’s gross negligence in the management of my home alarm system and their refusal to repair it in a timely fashion resulted in several weeks in my home without the coverage they promised.After I sought another alarm company because they refused to repair my service, they sent me to collections for the balance of a contract they were clearly unable to fulfill. I never missed a payment. I never gave them a reason to want to lose me as a customer. But when the rubber met the road, they were completely unable (or unwilling) to hold up their end of the bargain. Instead of owning their inadequacy, they have chosen to extort money from a 7 year customer that they were simply not interested in retaining. Do not do business with this company.

Customer service, response always amazing.

I unfortunately had a really poor experience with Vector Security. I had them for my business for 7 years. A few months ago they started calling me at midnight to let me know they were receiving a connection error. They then told me to call technical support. Well, I couldnt get ahold of anyone at technical support. The phone would ring and ring and I would leave a message with no word back. After about a month of this, I finally asked the monitoring sender to please ask technical support to come out. A few days later a tech showed up, checked my system, and then handed me a bill for $249. He said all the systems for Vector needed an update for 5G. I told him I didnt want an upgrade but he said it was required and I would have to pay for it. After a month of phone calls at midnight, calling tech support with no response, and this unexpected bill, I finally just decided to cancel. I hope the company improves their customer service and communication with customers.

I had 12pm-3pm appointment for a technician to take a look at my equipment. I appreciated Chris (the technician) calling me and showing up early (shortly after 12pm), very courteous and professional. He knew what he was doing. He made sure everything was working properly before he left. Vector Security monitoring station/offices also on top of their game making me feel my home is protected 24/7.

Their customer service is fantastic. Frank came by to replace our backyard camera and was very personable, timely and kind!

Our technician was very friendly and efficient - even with a 4 month old puppy keeping him company! Our issue was resolved in less than 30 minutes. 5 stars for his service!

Very professional and courteous.

I have been a Vector customer for 5 years now. I have zero complaints and recommend them to everyone. Service is top notch and all staff encountered is knowledgable and friendly especially Frank, the obly tech I have met in person. Even though appts were years apart, he remembered me! Great customer service!

The representative identified himself and was wearing clothing that identified him as a representative of Vector.He appeared wearing protective mask as appropriate. He was kind, knowledgeable about what he was doing, and very manner-able.He also had what was needed to complete the job timely. Cameras were reconnected and are working.Thanks 😊

I LOVE Vector security. I recently had to have the keyless locks replaced on my doors. Chris was friendly, efficient, and endured my dogs barking the entire time he was working (so sorry Chris). I cannot say enough nice things about their service in general, from scheduling the tech to the actual repair. Everything was seamless. Thank you Vector!

Frank was very professional/wore a face cover/checked all our equipment to make sure everything was working/changed batteries at front door (so we are good for awhile). He made absolutely sure all connections -door - panel - lock were working correctly before leaving. If I needed to give a numerical evaluation of him 1-10 he is 20/10 - thank you very much Frank & Vector.

I hate to leave less than five stars, but I feel tricked by the salesman Will from Vector. The security system was installed three weeks ago, and their system had a couple of kinks but works ok now. However, today I reviewed my credit report and saw they had done a hard credit check on me. Will never told me they were doing a hard credit check, and Im in the process of buying a new house. Anything that lowers my credit score upsets me. I had no idea someone could do a credit check on you without your social security number because they have never been given my social.The installer was excellent, and I feel he was far more upfront than Will was. And Ive also sent Will text messages about equipment not working, etc. He never responded. The installer responded almost immediately because he left me his personal contact information and said if I ever have any problems, its easier to contact than any salespeople.I guess once the sales representatives get you signed up, then youre history to them or Will anyway.

Although it took several service calls for my quipment to work properly on a consistent basis, it works fine now. The company sent out a technician as many times as necessary to accomplish this. I cant say enough nice things about my technician Mike! He is friendly, respectful, courteous, honest, and very patient. He takes time to answer all my questions and explains everything in detail. He always calls about a 1/2 an hour before his arrival to let me know he is on his way. He makes me feel like a friend, not just a customer.The only reason I gave 4 out of 5 stars is because of the $25 service charge that can be assessed for service calls. Overall Ive been very pleased with Vector Security, and would highly recommend this company.

We required a service call and had no problem getting a quick, convenient appointment. Our Service Tech, Frank, called 30 min before he arrived (as requested). He was very polite, friendly and professional and our problem was solved right away. I appreciate that he was wearing a mask and gloves.

Chris was an awesome technician

We’re pleased with Vector Security 90% of the time. We’ve had a few hiccups with our window sensors, otherwise we feel confident that our home is being well protected by Vector.

Vector has been great to work withWhen we replaced all our smoke detectors in May, Frank was at my house everyday for a week it seemed. He had to come back today to fix an issue. Every vector tech that has come into my home has been just great. Knowledgeable of the system and even worked with me to learn how to use it. I highly recommend Vector.. they are A+++

I had battery issues and they sent Chris out to take care of my issues. Plus they told me the types of batteries I need to do this in the future. Very professional, courteous and prompt. Called on their way here to let me know they were coming.

Technician was right on time (even called to say he could be there early), and was extremely courteous and knowledgeable. He diagnosed and fixed the issue within 5 minutes. Highly recommend!

Customer service got us an appointment very quickly to replace batteries that were causing alarms. Also, the technician (Frank) was very friendly, knowledgeable and thorough about checking everything. Great experience as usual!

Chris knows his stuff. He came and hooked up my new equipment in no time. He also finds and fix any problems you have. What an AWESOME guy!!! 😊

Cory did an excellent job making sure I got the best out my service and I appreciate that so much. He would not install my cameras unless I had good Internet service. He told me the cameras would not operate with low Internet. Thanks goes to Verizon who worked hard to increase my Internet Service so Vector can do their job properly. Both Verizon and Vector Security working together gave me great results and I appreciate it very much!

Our technician was thorough in his explanation of the features of our security update. He walked us through set-up and made sure we understood the system. He answered all of our questions and provided all pertinent contact information, should we need help, moving forward. Beyond that he was friendly and positive. We enjoyed his visit!

Tech called 20 min before arrival which I greatly appreciated.Secondly the tech has been in our house before over the years. It is really nice to see a familiar face...even behind a mask.Thirdly he is just a nice guy!Mc Savage

Great customer service and friendly staff.

Fantastic service.

The tech was very knowledgeable and professional. I recommend this company for your security needs.

Frank Called in advance. Very friendly and on time. Well needed for anyone who works. Looked over issue and tested it a few times. Also offered new upgrades and products that I was not aware of. I’ll be checking into the upgrades soon. Excellent service.

Great job of 8nsyl5all8ng and explaining the system. Communication was excellent doing paperwork prior to install. Would recommend.

Excellent! Representative was professional and courteous and knowledgeable.

Michael is a smooth operator and very relax and will trouble shoot your system to the end and will walk you through every step thank goodness for helping and assisting with my system.

We are very happy with Vector. They provide excellent monitoring and service. I had a technician here today to fix a faulty smoke detector, and yes, their monitoring picked up there was a problem. He was professional and knowledgeable. Thanks Vector.

The tech was very friendly and professional and knew exactly what he was doing. There were a couple of hurdles in setting up the cameras because of how our house is structured with an add on but he was still able to quickly work around the issue. Everything was set up perfectly and quickly.

Once again Vector Security is a disappointment. I would highly steer clear of them if you are looking for excellent service, and this is coming from the person who RAVED about them up until a week ago. I have learned they do NOT care about your safety.

Outstanding service from Frank Holloman. He called upon arrival and I was not at home. He patiently waited for me to arrive. Once inside he assessed my situation and made quick, decisive decisions on how to best handle things. He was very personable and professional. I definitely recommend Vector Security and most of all applaud the customer service.

With the exception of the installation last year and the technician that came out today for a repeat and long standing problem, it has been an awful experience with this company. If it wasnt for the contract I would have to pay off, I would have left long ago.

Vector Security has the absolute worst customer service. It is impossible to get through to anyone ever when you need help. The posted phone number on their website put me through to their accounting department I was then transferred to two other departments and have now been on hold for 48 minutes!!!! Oh they were awesome with the sale but when you have an incident or need help you will feel forgotten about.Ive left complaints about their voicemail maze before. This is not my first time getting no help. I had an incident last night to my building and need help because once again I am unable to log on to view the cameras.I will be changing to another service

Great and courteous service. The technician knew the system and had the problem fixed quickly.

Chris was very knowledgeable, fixed our problem and checked out the entire system,(which was greatly appreciated). Five star service.

We were very pleased with Vector’s service call. Ricky was on time, called ahead, explained the issues, solved the problem quickly and didn’t charge us. He is an excellent representative for Vector. We’ve liked all their people.

The Tech Supporter was very knowledgeable and professional. He also practiced Social distancing. He was very pleasant.

My tech was very professional and knowledgeable. Did a great job installing our system. During this time of Covid-19 PPE was used to protect us both. Install is clean and very user friendly.

Quick and efficient service !

Very impressed by Vector Security. Joshua installed my system and did a very thorough and professional job. Appreciated his patience in showing me how everything worked!!

Recently we had security cameras and panic buttons installed at our office facility. John Carr and his assistant completed the install in one day and did a phenomenal job. I had no idea how they would be able to install the exterior cameras where we wanted them, but John figured it out and did the cleanest install imaginable. This was not an easy task based on where the lines had to be run, but it did not seem be a challenge for them at all. Upon completion of the installation, John took the time to go over in great detail the full operation of the camera system. If you are looking for a quality install, then John Carr is the one you want. He is the most courteous and knowledge service person I have ever had the pleasure to deal with. Thank you John for a job well done !

Just got our Vector Security system installed. Everyone from the sales representative to the installation technician were great to work with. Very knowledgeable and helpful. We are looking forward to using this system for years to come!

Great customer service! Representative was courteous and very thorough. He explained services being provided. And..very important to me, he was on time. Thank you!

Vector rep called prior and arrived promptly to troubleshoot an issue that we were having with our security system. He pinpointed the problem and changed not only that battery but replaced the other batteries in our system when I requested that it be done in the same visit. Very satisfied with his excellent service.

Frank came to repair our alarm system. He was personable, professional and went the extra mile to be creative in finding a way to fix our issue. I was on a conference call and Frank really brought an ease. He went to work and worked hard to not interrupt me. Thank you Frank for the absolute amazing service.Satara Woodson.

Fantastic Experience! Installer was extremely well mannered and knowledgeable! Took shoes off and explained what he was doing every step of the way. Josh was wonderful!

Sal was awesome!! He came on time, knew exactly his plan of action while also recommending additional ways to further secure our home. Thanks so much Vector and team!!

We had an issue with our console upstairs, Frank came out, understood the issue and corrected it.

The installer was prompt and very professional. He saw that all of the equipment was properly installed and assisted us in installing and setting up the app on our phones. He was very thorough in instructing us on using the app and the new alarm pad.

Frank from Vector was very professional and respectful during this time with COVID. I trust the company 100% to keep me protected and safe.

Call Saul, he is the best! Professional, prompt and personal. He gave me good information and excellent service. He’s one of the best of Vector Security and should be recognized.

It was a pleasure having John install my alarm panel. He he was very professional. He was patient and made sure that we understood the product well. I was pleased with the quality of work the vector security technicians provided. I would recommend them in a heartbeat.

Always courteous and professional and reliable service. Offers services that help you as the consumer in lowering your homeowners insurance without driving up your monthly bill. A great company to work with.

Weve been customers of Vector security for more than 20 years. They are the best in home safety monitoring in our opinion. Installation, customer service, monitoring, are very professional & friendly. Were very pleased with their swift and caring responses to everything from a low battery alert to a window breach. Wed recoommend Vector to everyone. We appreciate Ed Shamoon who updated our security system today!

I am writing a review of this company not as a customer but as someone who was involved in a dispute. My grandmother was sold a Vector Security system several years ago by a representative (at the time) reselling Vector Security systems (AMP Security). She was happy with the service and satisfied with the price (even if I thought it was too expensive). Within the last couple of years, she signed a new five year contract directly with Vector. At some point, Vector terminated their relationship with AMP Security and they subsequently signed on with Guardian Protection Services (a competitor to Vector). The same representative visited my grandmother and explained that he was there to sell an upgrade to her current system. She was given the impression that this was still with Vector when in fact, the representative was selling Guardian systems. So, she ended up signing a five year contract with a different company, thinking she was upgrading her Vector Security System when in fact, she was signing with Guardian. The Guardian installer came and ripped out her old Vector system and installed a new system from Guardian. Now, she was under contracts to two different home security companies while only having the equipment from one (the one who misrepresented themselves). I contacted all three companies and Vector (who did nothing wrong) was the only one that was helpful in any way at getting this issue resolved. Guardian and AMP both acted as though nothing was done improperly by their companies and offered no relief or recourse. In the end, I dont know how good the service is with Vector but I do know that they were helpful when trying to resolve a very sticky situation caused by the dishonesty of the other two companies. The person who was so helpful was named Amy and is in the Richmond office. Kudos to her!

We’ve had the same service technician for years and I love always knowing who’s coming to my house. He’s very nice and reliable, and gives superb customer service.

I am writing this from the standpoint of a long term employee at Vector Security. Vector provides award winning monitoring and the latest technology in home automation and security. For the 13 years I have have been partnered with Vector I have used their service at my home. The monitoring response has been nothing but exceptional. My experience as an employee has been very positive. Sales can be a challenging career but offering security, life safety, and automation is very rewarding. I recommend Vector as a great place to work and a great company to partner with for your security and home automation needs.Please remember when a security and automation system is installed it requires a monitoring agreement- that is a commitment for a term both parties agree to, sometimes customers seem to forget. I always recommend you ask questions and read your agreement prior to having the system installed.

Chris always do an outstanding job .Great customer service

Chris called first, got here when he said and replaced the 3G component. He was finished and about 20 minutes.

Prompt, professional, and thorough. Did not upsell or over recommend things. Use them if you want great customer service!

Chris was prompt, knowledgeable and very courteous. I appreciated his competence and his good help. Thank you. Linda Mays

Vector security is very dishonest and fraudulently signed my name of a 3 year contract I did not agree to.I do not suggest anyone do any business with this company I has been a pain in the butt for the past 3 years thats right its already been 3 years and they say I still have another year in this current contract that I did not sign!

The tech was very nice and knowledgeable of what he was doing. He was helpful in helping me understand the doorbell system.

I just had a service call and I have to say was on time, very professional, kind and caring. He genuinely wanted to get the problem fixed. I appreciate that. What more could you ask for!! Thank you Vector!!

Chris at Service did an Awesome! Very professional!!!

Technician John Carter has taken care of our Fire Security system. He was very professional, reliable and knowledgeable about the entire system, did tests and everything is work as it should.

Chris was awesome from Vector. He came out and fixed my doorbell camera. Very nice and friendly guy. His servitude is one of the reasons we chose Vector.

Very customer oriented. Great deal! Use of the system is with ease. Very satisfied!

Update: A tech came out (Chris) because I was having issues with my doorbell camera. Before I could explain he was 10 steps ahead of me and had an upgraded doorbell camera. He was so kind and now my new doorbell is amazing! Thank you Vector for wonderful technicians!Vector has been AMAZING!!! The referral program is the greatest!! Mary Pritchard has been my reply for 2 years and is always there when I call or need something. Thank you Vector!