The staff in the Richmond office was very professional and friendly.Excellent service and so glad we chose them to help with my husband hearing needs.

I have always been treated with respect at Audible and do a great job on cleaning and repairs

They seemed ok at first.I WAS NEW TO PURCHASING A HEARING AID & DIDNT HAVE MUCH KNOWLEDGE ABOUT THE PROCESS. THEY DIDNT INFORM ME ABOUT THE BLUETOOTH OPTION. THEY DIDNT INFORM ME ABOUT THE REPLACEMENT WARRANTY IF THE HEARING AIDS ARE LOST OR STOLEN IN THE 1 YEAR WARRANTY PERIOD. THEY SAID THAT THEY WOULD CALL AND CHECK ON ME MONTHLY FOR THE FIRST YEAR. THEY CHECKED ON ME THE FIRST 2 MONTHS THEN I HEARD NOTHING ELSE FROM THEM. THEY SAID THEY WOULD GIVE ME A FREE HEARING TEST TO HELP ME OUT AND THEY DID. BUT ALL HEARING AID COMPANIES OFFER FREE HEARING TEST. I WAS TOLD THAT I WOULD HAVE TO PURCHASE 2 A PAIR OF HEARING AIDS. I TOLD THEM THAT I COULNT AFFORD 2 OF THEM AND STARTED TO WALK OUT AND HE THE DOCTOR CHANGED HIS MIND AND SOLD ME 1 HEARING AID. I PAID $ 2650.00 FOR 1 HEARING AID. THEY TOLD ME THAT THEY WOULD KNOCK OFF 1 THOUSAND DOLLARS TO MAKE IT SOUND LIKE THEY WHERE GIVING ME A GOOD DEAL. THEY WAS JUST SELLING ME THERE DISCONTINUED STOCK THAT I FOUND OUT LATER. SAVE YOURSELF THE HASSLE AND GET A PAIR 2 OF LIVELEY BLUETOOTH HEARING AIDS FOR $1650 AND IT COMES WITH A 2 YEAR WARRANTY. AND U CAN TAKE THE TEST FROM YOUR HOUSE. THERES AN APP OUT TO HELP YOU FIND YOUR HEARING AIDS IF YOU LOOSE THEM AND AUDIBELL DID NOT INFORM ME ABOUT THAT EITHER. I LOST MINE AND COULDNT FIND IT. IF I KNEW THEN WHAT I KNOW NOW I WOULD HAVE BEEN ABLE TO FIND THEM WITH THE LIVELEY LISTENING BRAND WITH BLUETOOTH.

Riva and John are the best!