When My partner and I first went to see Kim Felder at her Newport News office of Clarity Hearing. I was completely taken by how simple and straight forward with me Kim was. She explained what I had lost and WHY I had lost it!-who knew you could forget sounds?- she was very honest and completely transparent during the entire process. She especially made the hassles with insurance almost non existent. Kim is an amazing professional, with over 30 yrs in this field, and yet if you ask a question that she doesn’t k ow the answer to? She says she doesn’t know but will try to find out. IMHO she is the best VA has to offer.