Salesmen came out quickly and greeted me, was very nice but didnt have what I was looking for

This is the worse place to purchase a vehicle. These people will hold your drivers’ license hostage to make a sale. Once they sell the car to you they will LIE as though they have sent the money to the DMV in Louisiana to purchase your tags. Sheryl in the License and Tags Department is NASTY and INCOMPETENT!!!!She (Sheryl) avoids calls after she has LIED numerous times about sending “temporary tags.”The manger does not follow up when he is left messages. Buy your Acura in Shreveport or Dallas...DO NOT SPEND YOUR MONEY HERE!!!

George Pickett is “The Man”! Great salesman, great service, great price! I highly recommend Gorge to handle your vehicle needs!

My recent visit with this dealership was very helpful. The service manager Mr. Jody Cummins was very helpful in putting my mind at ease when i had questions concerning the transmission in my mdx. He advised me what to watch out for in the future and went on a test drive with me to discuss the issues. I appreciated his personal attention to my issue.

You can quailify and get financing they have a great website

Bought from here in December and driven the vehicle 4K miles. Have had nothing but issues since week one. $3,800 has been put into the vehicle and the issues are still on going. Obviously, the warranty they pushed me on has not covered a single thing.

Great service reps ... From Sales to Maintenance.

Service technician today was rude, gave short options and answers and suggested inflated options for a nail in a tire that did not penetrate the tread to even infer a new tire may be needed. First visit with my four month 2021 MDX was not a good one.

A kind and professional dealership with great ethics. Staff is extremely helpful and eager to assist you in buying a car. 😅 I bought one!

Drove 2 hours from out of town to get here, made an early AM appointment. Was not told not to fill up car so the could service fuel pump issue, so they couldnt work on that.We left in loaner so they could work on other issue. Was not told that if we got a loaner it voided our early morning appointment place in line. When we came back that afternoon they hadnt even started working on our car...because we had a loaner...ok. Total lack of communication. As a first time customer, how would I know those things? We will not be coming back.

Ive taken my MDX and TSX here for service. Chris was the service advisor. He was very professional. No surprises and an honest person to work with. We appreciate the awesome customer service.

The salesperson was very knowledgeable and helpful. We communicated with him by phone several times before we made the purchase. He was readily available to answer all of our questions and concerns. We will definitely want the same salesperson the next time we purchase. Thanks for a great overall experience.

The best car buying experience I’ve ever had. Easy to deal with. Great customer service. And they delivered the car to my home!

Acura of Jackson always does an excellent job when servicing our MDX. Natasha was courteous and professional. From the well appointed waiting area/lounge to the loaner vehicle, always treated well. Car was ready when promised and paper work was prompt and seamless. My wife and I appreciate the service we receive and all the people we encountered at Acura of Jackson today.Merrill Mann

Thomas Sproles is the man you want to educate you on any vehicle you are thinking of buying.

Very helpful and knowledgeable about the cars. Treated with red carpet special! Wouldn’t go anywhere else.

Everyone was very friendly and helpful! We were traveling and our starter went out. They diagnosed the issue, found the part and had us back on the road for the holidays quickly and kindly!

Service department gave great customer service. I will definitely drive back to Jackson to have them service my car

CHRIS GAWARECKI was very courteous and kept us informed throughout the process.The car was returned with all requested service areas repaired. The car had been cleaned- which was nice. Checkout was easy. Chris was very thorough explaining what was done and the warranty on all items. We were very pleased with the service we received.

Excellent service!! I cannot say enough good things about Chris. He made it a very pleasant experience. Turned a very stressful situation completely around for me. Incredibly pleased with Acura and the service department.

Easy to do business with and our salesman Mark Jones was courteous and professional. The vehicle I purchased was clean and ready upon arrival. Took a test drive with Mark’s directions that allowed us to experience different driving surfaces (rough, smooth and in city as well as highway). I’d recommend Mark and Acura of Jackson!

Excellent service!!! I took my car in for a recall on mytail light. It took 3 hours to fix, but they had a 2019 Acura available for me use. It took less time to fix it than estimated. They called me as soon as it was ready. I walked in, paper work was printed and ready to be signed, and in 5 minutes I was on my way. It was great! Highly recommend Acura if Jackson!!!!

Mr. Brown took good care of me, as always. And Kevin was so kind to drive me home. You are lucky to have these two gentlemen as employees. The ladies that answer the phones are always very polite.

I appreciated the professional atmosphere and the kindness extended to me while I was there. There was no pressure and all options were given. The kindness and courteousness extended to me was great. There was no pressure to leave once I purchased my vehicle and they wanted me to get to know my vehicle purchase.

I had to go to Acura today to get a recall fixed on my Acura. The staff was very polite and professional. Natasha was very helpful! I had a great experience.

Mr. Thad and the entire staff listened, and worked until my husband and I was satisfied. They truly care about the customer. I had a great experience.

Very easy to work with. Finished work quickly, communicated with me during process and worked to make things easy for me. Great service and friendly people.

If I could give 0 I would — went in to look at a used vehicle to pay cash for — got talked into looking into something new and trade my car in — kept asking me over and over questions I had already answered about money I had to put down or where I wanted my note to be and kept trying to talk me into a car I repeatedly said I didn’t want and couldn’t afford — texted me about coming in and talking numbers again and I said I wanted to know numbers before I can back up there to waste my time and never heard back from them — most awful experience ever and I’ve bought about 15 cars in my life — never ever ever ever ever will go back here and I’ll never recommend anyone else

The service department is A+. They are very courteous and professional. They keep you informed on what is going on with your car. The service area is very clean.

Everyone we worked with was very nice and were very knowledgeable about the vehicle we were interested in. The staff worked with us to come up with an option that was good for our budget. The only reason I did not give 5 stars is because we were there for about 6 hours. I believe that process could have been shortened considerably time wise. Overall the end result was good and I was pleased with the outcome.

My plan was to visit a few dealerships before making a car purchase because I couldn’t decide which vehicle I wanted to purchase. After visiting the Acura dealership first, I had no reason to look any further. My salesman, Eric Stallworth, was professional, courteous, personable, and very knowledgeable about the vehicle that I purchased. He took his time to make sure we understood all of the features of the vehicle, and I didn’t feel the pressure to buy. I was also very satisfied with the service I received from Mr. Mack in the Finance Department.

I wanted to send you a quick note complementing Arthur Brown, the service advisor. I came in yesterday morning and was greeted by Arthur. He was prompt, professional, and courteous. My vehicle’s service was completed in a very reasonable amount of time and was cleaned. I have owned many luxury brand vehicles. The service I received rates among the best. Thank you for the professionalism of the staff, the wonderful accommodations for Your guests, and setting a warm and welcoming environment.

They are very polite & professional. They are great to know & great to do business with. They are always nice, offering snacks & coffee...anything to just compliment you as a very valuable customer. Definitely will refer as well as visit again for purchase in the future.

Great and friendly service! I had to take my car in for two recalls and everyone was so friendly and got me in and out. The new place is very nice with a theatre room, Starbucks machine, and much more to make your visit enjoyable! I just wish their service prices were a little lower so I wouldn’t have to take my car to the Honda dealership for an oil change!

Jarvis, Eric and Matt took us through the process with what we were looking for with expertise and easy. No pressure, straight forward approach was exactly what we wanted when buying a vehicle during the middle of a work week. We definitely will recommend this team to friends and family. Nice work Acura of Jackson!!Scott M.

Amazing experience. Above and beyond to help me get a car. I was filled with tears of joy that God placed the right individuals to handle my purchasing experience; especially, Me. John Taylor. He was so understanding and just wonderful. I just want to say thank you Mr. Taylor and the Acura family for making dreams come true. May God bless you

Acura of Jackson did a great job servicing our car! The facilities were great and very accommodating. It was icing on the cake to have our car washed and vacuumed, too! I would highly recommend them!

Acura of Jackson service department is one of the best around. Dropping off and picking up my car is so easy and stress free. James is an amazing service rep who makes sure I have everything I need when dropping off my car and makes sure I understand any issues that may be coming up on my car or extra services that have been done on my car.Acura is a great car brand and I have enjoyed all Acura models that we have purchased since 1989, but the service department is what keeps us Acura customers. They treat us like family instead of headaches they want to get rid of.

Excellent and efficient service. Super helpful staff. Acura is obviously a great car but the quality of the staff is enough to win me over every time. Keep it up.

Excellent service! Chris G. was extremely knowledgeable and polite. I was totally dreading the wait time but was pleasantly surprised that they were finished way before the time told to me.

Acura of Jackson provides top notch service to us. Their facilities are state of the art. Arthur Brown in the Service Center is attentive to all our concerns and aims to please on every occasion. Its the kind of service you hardly ever see these days. Definitely deserves #1 rating.

A great experience with the sales team. We really enjoyed doing business with Acura of Jackson and highly recommend them.

Everett is an awesome service advisor, very friendly and helpful. Acura of Jackson always takes excellent care of my car and our family!

Wonderful customer service extremely. All staff we extremely helpful and friendly. The experience was super efficient and pleasant. I will definitely always purchase an Acura and use the delearagip service department with this type of service. Thank you all so much. Especially you, Arthur Davis.

Love the customer service at Acura of Jackson. When I pulled in for service the line was very long. The associate met me at my car with a smile and begin processing my information so that I would not have to wait in my car. Once inside you have options of where to wait. They have a snack bar that is phenomenal. Love the chocolate chip cookies. The atmosphere is well kept and the employees are very courteous.

They took care of a order issue and I really appreciate it

The guys at Acura are simply the best! Professional service, knowledgeable and skilled in car sales and finances. The facilities are upscale they are simply the best! Ask for Alonzo and Davion.

I visited the Parts department yesterday & they were very helpful. The cashier was VERY pleasant.

I called Tommie at Acura on a Saturday morning inquiring about a truck. She worked hard all day to get the price I needed and had the truck ready to be picked up that evening. She and others stayed after closing time to make sure our paperwork was completed and the truck was fueled so we could take it home. Everyone at Acura of Jackson was extremely professional and friendly. I would definitely recommend them to anyone shopping for a vehicle.

My salesman went out of his way to make my visit as nice as possible everyone has very nice and helpful in every way possible thank yall i love my truck i got

Great, friendly service personnel. Didn’t have to wait too long to get a new battery installed. Thanks for washing and vacuuming my car! Also thanks for honoring warranty on new battery. Much appreciation to Accura Dealership of Jackson MS!

It was a wonderful day first time dealing with Acura . They treated me very kind and respectful most of all kept the word of truth showed no sign of attitude. Thanks youll have a blessed day Im proud to know that youll care and showed so much love thanks again.

I always have an excellent experience with Acura of Jackson. The service department and the people who work there know me and treat me like part of the family. They take very good care of my car, and they always lend me a car when I need it. I could not be more satisfied. Because of this service department I will always buy Acura.

Acura of Jackson does a very good job when you take your car into get serviced. They are very efficient and will get you a loaner car. They waiting room and snack area is also very nice!!I go back each time i need a oil change.

Great experience. Sales team was very knowledgeable about the car and very personable. All staff involved was super nice. Would recommend highly.

Outstanding service... my assistant took my service personally and owned my satisfaction!!! Outstanding and the reason I own a Acura motor vehicle!

I was so impressed with Acura’s incredible customer service and knowledge service department! They pinpointed exactly what needed to be done on my car and had it done within no time. Will keep coming back again and again.

My service person is Author who works very hard to make sure we are satisfied. He is very professional and knowledgeable about Acura cars. The young ladies at the service check out desk has a pleasant attitude that makes me only want to drive an Acura.

Chris is always great. He made sure I knew what was going on in and the prices to keep Stella in tip top shape. I can always relax in lounge when I have a short wait.

I love Acura of Jackson and the services they provide. While everyone is friendly, knowledgeable, and willing to assist in every way, Arthur Brown is the advisor I work with every visit. He makes sure everything is handled properly while providing sound advice that will help me in the long run.

Customer service is great. I love their service department. Sales not so much.

Excellent service as always. I cannot say enough about how well I am treated and taken care of whenever I bring my vehicles in for service . I love my Acura of Jackson. The Service Manager and his team reflect all that Acura stands for in excellence.

The experience was fantastic. I had to have it towed because it wouldn’t crank at all. Jumping it off didn’t work with. Dead battery cell so they replaced the battery. Went further and found why it went dead. Another computerized control item was staying on thus killing the battery. They replaced all of it free of charge. It’s still under warranty. They have been real good to us even though we didn’t buy the vehicle from them. Thank you!!!!

Update:Had a problem before.The service manger was so nice and listened to what I was complaining about what they didnt fix so He told to bring it back.Now they are fixing the problem.Other places would tell you Thats Your Problem.They are the nicest people I have ever had the pleasure doing business with.They were not pushy they let you decide on what was right for you.Tommie, the sales lady was absolutely fantastic and the financial manager was very caring and they both worked very hard to see that you was completely satisfied with the whole transaction and the vehicle.Thanks so much for all yall did for us,we couldnt be more happier.We love the BUGJames Maddox

Staff was professional. The service provide was excellent. I received my vehicle back in a timely manner.

My experience at Acura of Jackson was a good experience. I was given a loaner and was contacted when my car was ready. After paying my bill, I noticed I was charged for the rental so I called the service advisor (which is who handled my visit) and let him know. He was very apologetic and gave me a written promise for a discount for the next visit, which would counter the rental and it’s tax. All employees there were polite!

Drove up for appointment to a very organized, clean facility. Manager was very friendly and had super communicative skills. Gave me a price and wait time. Wait area was very comfortable with various areas to sit and relax. Did not mind the wait, received detailed reports on vehicle. Very good experience.

Purchased vehicle and realized afterwards something was wrong with it. Called several times to get fixed and they are refusing to complete service. They don’t return phone calls or etc., definitely will not be getting my business nor will I recommend anyone to them.

Service department did an excellent job. Jody Cummings was great and went above and beyond to make sure everything was taken care of. Couldn’t ask for better experience.

I just got my car fixed by them after 3 months of avoiding it and trying to go the cheap way(sigh) I got tired of my car going into limp mode but I’m glad I went even though I didn’t purchase my car through them I feel my car was treated no different Arthur was very professional and I didn’t worry once I dropped my car off and the problem with my car is solved and it feels good to ride in my car again... oh and i got a car wash👍🏽

Great experience leasing my 2019 MDX from this dealer. Tim & Jonathan educated me on the leasing process. Thanks for all your help.

I have a 2002 Acura TL service here, Arthur Brown help me with the right service I need for the car and he explained with an honest answer. Best service!

Service is always great. Staff is very friendly and helpful. Youre not waiting around all day they get you in and out.

They worked hard to help a friend. Sales staff diligently strives to meet needs.

Unmatched service. Amazing people and amazing products. You just can’t beat it.Nothing has changed. Amazing, unmatched service. This is the Chick Fil A of auto dealerships.Its been two years... I now have my second Acura vehicle. Sales and service departments are extremely personable and accommodating.

Chris was awesome and your dealership has a AAA rating with me, because I work at a dealership here in Jackson and I just wish my service department was as mindful with my time as you guys are. Just want to thank you guys again and I’ll always be back .

We arrived intent on looking hard but planned to return on a weekday after we spoke to our a Credit Union. The initial Salesman? Eric ? Was professional and polite. He handed us off to an equally professional and trusted contemporary, Fredrick B, when a current client arrived. They both were well versed in the vehicles. They were not pushy but informative and deftly moved the process along. They understood our situation and positioned the RDX and MDX well. The Zero .99 APR even allowed us to finance it at the dealer immediately and not have to go back to the Credit Union. They topped off the gass and detailed it while Mr. Mack worked on the paperwork. He positioned the extended warranties and we closed out a happy and as comfortable a process is I have ever had over 30 years of purchasing vehicles. Very pleased with the experience !!

Easiest car buying experience we have ever had. Eric is very knowledgeable and made us feel very comfortable. We would definitely buy from him again.

Went in today for services for my Acura and omg Mr. Arthur Brown was my blessing sent from God. He went over and beyond to help and give me the customer service that I needed. I left there feeling like someone really cared. Mr Arthur Brown, thank you so much. I would proudly recommend him to all of my family, friends, and coworkers. He was absolutely amazing. I cant say this enough but thank you so very much Mr. Brown. God bless you!!

I had a great experience with Acura Jackson. Everyone from Micheal Bates, the salesperson to the Finance Manager did everything they could to make my car buying experience easier. Kudos guys!!!

Wife and I have now purchased 2 vehicles from them. If you shoot them straight they willShoot you straight. Couldn’t be happier with our experiences.

We had a great experience at Acura of Jackson. From our initial test drive to the buying process everything was very smooth. I would highly recommend them - very professional!

Arthur Brown, in the Service Department, is always so polite and professional. Is very thoughtful of my time, yet very thorough and informative.Always makes sure I have a positive experience.

Great experience from all employees. Everyone tried to work together to make the purchase happen. I feel that I was treated very fairly and would recommend Chris to anyone looking for a vehicle to purchase. Purchased a Certified PreOwned MDX.

I was greeted and quickly seen by Elizabeth, who had a technician looking at my MDX within minutes. In 30 minutes time my SUV was taken for service and I was driving a loaner home.The following day my SUV was ready to go and Elizabeth communicated with me in a timely fashion.Great experience!

The service and attention to detail was exceptional as always. Wade my service representative was very informative of the repairs and timely updates on the status of the repair and recommendations for potential work repairs that eventuall needs to worked. The only negative take away is the fact that the loaner vehicle program is no longer complimentary as it has been in times past, but came with a $25 fee.

I had a great experience at Acura today the service was great met new friend and saw an old friend and the car is running great

The service was excellent, very friendly people. It did take a bit longer than expected. But overall it was great! The staff is very welcoming and professional!

After a hectic week, the last thing anyone wants to add to an already daunting list of things to do is an oil change. This was my case. Despite my dread, Arthur and the remainder of the service personnel made what I initially regretted, a pleasurable experience.Thanks for being excellent service providers. The care you provide customers matter more than youd ever know!

Mr. Arthur is wonderful and provides exceptional customer service. Thanks for helping me throughout the entire service process and ensuring my car is in the best condition possible.

The entire staff (especially Bobby the sales consultant) was phenomenal and made purchasing my vehicle stress-free. Will happily recommend to other potential buyers.

Arthur Brown is always very professional and patient. He explains to help a girl like me comprehend. Im thankful for his professionalism and courtesy. Acura and their employees treat their customers very well.

Positive experience. Nice staff they explained everything going on with my vehicle. The customer lounges are beautiful and lots of complimentary snacks and beverages.

I bought my car and the warranty from the dealership. The service department advised me of my problem. James was very polite and helpful. The warranty took care of most of my issue. The dealership allowed me to use a loaner car while my car was being repaired. I have never had a repair go as smooth as this one. Great job!

Great salesman Michael Bates. Was very efficient and got a good deal on the can. Be was able to get a good deal on the trade in too.

Took my ILX in for recall notice, the service people were extremely accommodating and nice. They washed the car and did the multi point inspection. Excellent service.

Arthur was very prompt and professional. The driver of the shuttle service was very polite and had a great sense of humor. The techs took care of my vehicle in an adequate amount of time. thanks Acura

Mark Jones was very nice and helpful. The rest of the staff seemed courteous as well. Over all a very good experience.

The service department staff are all extremely helpful and courteous. This dealership provides excellent customer service!

Vikki Johnston welcomed me to the service department at Acura of Jackson. She listened to my description of the issues we were having with our TLX and took control of dealing with those issues. While I was waiting for my vehicle she kept me updated as to the repairs I hat were being made and made me very comfortable that things would be corrected. The service department did the job as promised to my satisfaction.