Awful customer service. If you know nothing or little at all about cars youre probably better off going to YouTube for assistance. My wifes car died and they wont even test the battery unless you pull it out of the car. Its a special case if it is inside of the car, which in my wifes its underneath the seat. They wont change it out for you either which is all fine and dandy, but when I ask I they had jumper boxes he pointed in a general corner of the store where the batteries are and didnt even get up off his seat. Did you know that there is a jumper box for $100 that only goes up to a v6 engine? So which one is best suited for my car? Youd be better off ordering it online and probably fine it cheaper. Very unhappy, very unhelpful staff. This location used to have experts, what happened? There are 3 auto part stores within Rock throwing distance of this one, if you dont know exactly what you need with minimum direction then choose one of the other stores near by

Really friendly and reliable service. Desperately needed a car part replaced for it to function properly and the team helped me right away. Paid for it, got a reasonable price, and the associate even installed it for me. Always grew up going to Autozone, but this brand may be my go to auto store now.

Very bad service. The person who went to this store to buy things early in the morning to help us saw us seemed to be afraid of us because we were wearing masks? Did they keep avoiding us? No one in their store wears masks, But its really ridiculous to set up an isolation board in the place where the money is counted.

Staff was friendly and very helpful. I wish I could remember the name of the gentleman that helped me in order to give him a proper shout out. Nice store, nice people.

Awful service if I could give it 0 stars I would employees have no common sense or problem solving skills when it comes to being refunded the wrong amount and refused to refund the correct amount. Employees just lie and say they have a third party seller and after contacting online they said there is no third party seller you can return anything and have refunds fixed if done incorrectly.

Absolutely great experience here today. Kevin was very helpful and knowledgeable. Ive been an OReillys customer for years but will now be buying from here instead.

Convenient, good inventory and great customer service

Great guys and they know what there doing and talking about when you have questions.

Get car parts, and Covid for free. Great selection, pricing and service, but the cool kids who work there either had their mask hanging off one ear or were wearing a neck gator which may actually disperse more particles in the air. A young regular customer was also too cool for a mask. I bet the senior gentlemen in line next to him to pick up wiper blades didnt appreciate that. If a company doesnt care enough to execute simple precautions to protect their workers, customers, and families, then they certainly dont deserve my business. And I might add, boo.

They can get you pretty much any part you need at a good price.

Wow!! Super impressed! Charles was awesome! So friendly and helpful. I can’t recommend him highly enough! He totally went above and beyond.

Good selection and friendly service.

Professional service and a real willingness to help me out - with the various mechanical jobs I am doing on my vehicles. Thanks for your help.

I was so impressed with this place today!!!! I was at a clients house and car wouldnt start so I got a jump and drove here to test my battery and alternator!! I needed a battery and TIM helped and was so nice also!! Its storming and everything and he was so kind getting our battery in as fast he could in a rainstorm to make it to our next client!!!! All of the guys there were really helpful and knowledgeable because the computer said my battery c was one thing but it wasnt and they knew right where to go to make it fit n make it happen!!!! Awesome n best advanced i have ever been to!!!

They have parts and if they dont they can get them quick

5 star,always excellent

Good customer service

Have all older vehicles and with age, they need maintenance and repair. I love that I can be running errands, remember that I need to pick up parts, shop online and just run in and pick them up and keep on going. Saves so much time.

Awesome service and help. User of online coupons made this the right choice for me. Thanks!

My car pretty much was dead. Had to call a tow. Thank God they were able to jump it. I had enjoy battery to make it to the store late at night. Close to closing Luke there discussed my options not realizing my battery was still under warranty. They fixed me up and had me back on the road with a smile. Great service. Thanks guys!!!

Was able to find what I needed fast and efficiently.

Great customer service Kevin came out and replaced my windshield wipers for me. Highly recommend

You can buy most of what they sell elsewhere or online, so for me its more about the employees.How helpful, kind, and knowledgeable they are.The guys working here were all of the above.Its a hold place to go to look around and to bounce questions off of them about your vehicles.

I want to give a huge SHOUT OUT to Charles. I have never had such efficient accommodating service at any parts store. He was quick knowledgeable and nice. ( which is rare). Thank you Charles and Thank you Advance Auto or employing such a remarkable person. Rockledge Fl

These guys were excellent! I recommend any female to go there, because they will treat you right and not screw you. Especially if you dont know anything about cars like me

Advance Auto terrific help Charlie provided five star service a true godsend

Upon entering the store I was greeted with a smile. I asked if they tested batteries and the sales person jumped to the task. Within ten minutes they tested replaced and had me on my way again. Great service. Id return.

Good helpful people here. If one store dont have what you need, they locate it at another base, you pay them & its held for you. Great helpful people.

I have been going to Advance Auto Parts for years and only remember friendly, helpful service. I have tried the other nearby stores out of curiosity and ended up coming back to Advance Auto Parts. They seem to appreciate their clients while one of their neighboring competition seemed rather rude.

In and out

When I need a part for my SUV, Advance seems to always have it. Low cost, good quality part available same day

Great help by Jason who advised us that our battery was bad but under warranty at another company. We didnt have the receipt so he installed a new one for us. My back couldnt have taken lifting in and out. Very good service.

Excellent customer service. Explains services to customers, services were fast store was clean. Id definitely return.

They were awesome, brought SUV in to check the battery and they replaced it under warranty.... In and out in 15 minutes.

This is my go to place for small items for auto

They had the parts for my 07 Audi A4 and I was back on the road to work again. Thanks guys !

Check engine light came on. Stopped to have code read. Young guy had bad attitude. Took too long to do. Was annoyed to have to do it.Stopped next day at different place. They read code in 30 seconds. Gave me correct info not the garbage kid at Discount gave me

I am not a motor head but Ive been picking up small parts, batteries, cleaning supplies and such for years. The staff has always been helpful and courteous. They help install, test and all the little things that come along with the sale.Yesterday, I had my battery die in the car. It was one of theirs I got 2 and a half years ago. It was the Gold battery and had the warranty. I walked in with it, they through it on the tester and I walked out 5 minutes later with a new battery. No fuss no muss. This is my goto store in the area.

The employees are very knowledgeable.

Super friendly service. Manager went out of his way working through a military discount issue.

This has always been the best auto parts store. Ive been a fan since way back when they were Discount Auto Parts. I still use them over the other competition.

Will never enter a advance Auto parts again after the way I was treated at this one. And I never seen a black or Hispanic employee at this racist location

Just a big thanks to the BIG Man at this store.... had a starter problem.... even though it tested good on the bench, after we discussed the troubleshooting, he honored the lifetime warrenty and gave me a replacement. ..That fixed the problem . Nice to talk to someone that understands how things work.... I believe he was the manager? 11/28/14

Service was onot good. The Cocoa store sold me a coolant resevoir at $99 dollars that the Rockledge store showed me on the monitor was $80. The price should have stayed the same from Rockledge to Cocoa, about a 10 min ride between stores. And the Cocoa store is also the hub for Advance Auto. This is not good so I give them 1 star.

Found what I was looking for 👍

The staff looks to help you fix your issue as money-efficient as possible, rather than simply trying to make money. I have been a loyal customer for years; they do not dissapoint!

Always great products for my vehicles, good prices too.

I am a disabled person that was unfortunate to visit your Rockledge store today. The young man was very nice and helpful Great help . The woman that was working with him was very, very unhelpful !! She was very RUDE and condescending she truly had a really BAD attitude !!!!! This woman was so vile and nasty. I will never use advanced auto parts again Really BAD attitude Great way to talk to and treat customers...... never use this store again

Great staff, very helpful. They find exactly what I need fast and they will install anything you purchase there.

Always have what I need at a reasonable price.

Staff very knowlegable

An ok auto store no problems

They didnt have my part, sent me across town to their other store...they lied!!! Dont waste your time on these idiots...go to OReillys....

My wife was quite happy with the help provided by the people there.

Just stopped by my phone was dead, needed a fuse for the lighter, Employee You tuned the problem, I brought the fuse and put the fuse in, with supplies provided. Thankyou Thankyou...

Typical parts store, nothing jumps out at you. Even though they are willing to go outside and check some things about your car

Cheap and fast. Good staff

Good prices, helpful staff, and they always have the parts I need.

I went here today with a battery that looked like it exploded and the employee, Tim, saved the day! This is the best auto parts store visit Ive ever had!

Employees took time to answer any car related questions. Helpful and friendly.

Commercial department is awesome. See Steve . Hes the man

Great service, great service. Great rewards program.

They changed my battery for free. Very nice

Always willing to help w/ diagnostic issues. Have good prices and even better prices online.

If it goes in or on your car, changes are that these guys will have it.

Windshield wipers and battery installation was quick and pleasant

One of the corner, smaller stores with decent staff and selection.

Great people, great prices, great job!!! Thank you!

This is my Go-To auto parts store... Staff is always willing to help.

Great costumer service hours for

They were very helpful. Thanks.

Nice enough staff just didnt have the parts that I needed. I have a special product

Had better cust service prior

Had to come back again to get the right part. But all ends okay.

Friendly

Friendly and helpful staff!!

Folks are always helpful and polite.

Look for deals. Customer service is hit or miss.

Great friendly staff

Very helpful folks

Great customer service

Always the best.

Stopped in as were having problems with Check Engine indicator Tyler came outside plugged in his machine and identified problem immediately. Corrected it on the spot.Thank You Tyler.

Had what I needed

Poor experience, poor customer service.

Overpriced and got taken advantage of

Great service

Good Deals

My favorite store!!!

Very helpful

Dealer parts cheaper

Knowledgeable staff

Yep yep

Nice

😄😄😄😝🙄

Excellent service. They need staff who speak Spanish.💕🙏❤