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The Phone Fix
1400 W Walnut St #125, Rogers, AR 72756, United States
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The Phone Fix
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Ja
Review №1

These guys are great! You can tell from the moment you start talking to them that they really care about their job and their customers and they work really hard to make everything as convenient for you as possible. Rating these guys from dropping off my phone and nothing more I can already give them 5 stars and Im confident that they will fix my phone to be as good as new.

Ja
Review №2

I couldn’t ask for a better experience from the great atmosphere to the nicest employee I’ve ever met. Ask for cody😉

An
Review №3

I love this place!!! They know their business. Fast, professional, courteous establishment.

Na
Review №4

Great customer service. They were open during terrible weather. Had a convenient drive thru window. Easy process to follow. Very competitive prices with a lowest price guarantee. My daughters iPhone was fixed in 45 minutes. Couldnt have been a better experience.

Ke
Review №5

These guys were the best! I needed something for my daughters phone and he knew that she wouldn’t like his color so he recommended some other places to buy the accessory. He was so helpful and nice. The repair was quick and very reasonable. I will go here again!

Je
Review №6

Brought my phone in after dropping it in a pot of boiling water. I fished it out really quick and shut it down and brought it in right away. The Phone Fix did a great and thorough job of taking it apart, drying/cleaning it, and testing everything to make sure my phone was working correctly.9 months later my phone is still working great. Couldnt be happier! And it was much cheaper than buying a new phone ;)

Le
Review №7

I got the display fixed by phone fix and every time it dies or powers off it wont full turn back on like its on but the screen wont turn on.

lo
Review №8

The best absolute and only place i will go to get my PlayStations pc and phone in the most friendliest place ever

Ma
Review №9

The experience was great the had my phone fixed in an hour

Rh
Review №10

By far the best place I’ve ever been to for phone repair service! Friendly staff and great quality service. They have great deals on accessories and work on other electronic products. Would definitely recommend this place.

B
Review №11

My wifes Iphone X had suddenly gone bad and was having a common problem of the apple logo just flashing on and off and it would never boot up. After looking online and trying everything, it would still not boot up. I took it to the apple store in Rogers and they tried to hook it up to the computer and reinstall the software but could not get it to work either. The guy finally told me that he felt it was the mother board and it was not repairable. He said I could try a 3rd party repair place but there was a high chance it wouldnt do me any good. Well, I was starting to look for a used phone but decided to get on google and look at repair places near me. I saw The Phone Fix had lots of 5 star reviews and they would even diagnose my phone for free. After reading so many good reviews I thought I would give them a shot. I am so glad I did! It took them a few days to figure out the issue, but eventually figured out it had a short in some cables and were able to replace them and got it fixed! These guys are very thorough, very friendly and will explain everything in detail. I cannot recommend these guys enough!

Ro
Review №12

I do not write reviews, But I am writing this one. I would give Stephen and Jorge 10 Stars for Fast Service at a competitive Price.I went to 3 other places, One had tested my battery and charging port and concluded the motherboard on my phone was out.Stephen and Jorge checked (ALL) of the phone components (for free) and found it was the touch screen malfunctioning.Had my phone repaired in 2 hours on a SaturdayI was ready to trade in the IPhone 8 for partsThey saved me at least 300.00 in replacement costs and the repair cost was very reasonable.(Highly) Recommend Stephen and Jorge for Best Service and Price and quick turnaroundRon Johnson

Nu
Review №13

Grate place and grate workers. The prices r really good.

Ki
Review №14

Quality, Timeliness,Thoroughness, & Stellar Customer Service!I cannot say enough wonderful things about the great customer service and professionalism from the 2 gentlemen at The Phone Fix in Rogers.I came in on my lunch hour and was out in less that 30 mins.You know how stressful it is when your phone is out of service.They were lifesavers! Thank you! You guys are the very best!They provide great customer service and are total pros in the industry.I will refer all of my friends, family & clients to The Phone Fix.Thank you again for your prompt service. These guys deserve your business and will do a fantastic job. They also work on other devices as well. Please go see them. You will be glad you did! 5 stars!

Jo
Review №15

Phenomenal place, Stephan was super friendly and very perfessional, got my tablet fixed in 4 hours . For $ 45, I was quoted elsewhere for $75 bucks and would have had to wate 4 days! HIGHLY RECOMMEND! keep up the good work, will be telling everyone I know, if they have problems ...to go there !

Br
Review №16

Wonderful experience using this company for my iPhone 6+ repairs. The camera was shaky after a drop cracked the upper right portion of my screen. He fixed both in 30 minutes and had me out the door with a fully functional phone/camera. Spectacular customer service was just icing on the cake.

Pa
Review №17

Stephan looked at my moms phone and was able to copy and transfer everything over to her new phone. My father passed away a year ago and my mom was so afraid she would lose his picture icon and his last messages to her. Im so thankful Stephan able to save these items for her and make her phone look just like her old one that she is used to.

Cr
Review №18

I’m so happy to find this place.They do a excellent job very professional ✅I recommend to everyone📱💯.....

Je
Review №19

Always a great experience working with them. Great service and quality work.

Ma
Review №20

I had a wonderful experience here. I went in for a shattered phone screen, but after reading the reviews, decided to also take a laptop that was having battery/charging issues. Stephen went out of his way to get my phone screen fixed right away and my laptop was ready the next day. His prices were incredibly fair for both the phone screen and the laptop repair. He was honest, helpful, and did not try to “upsell” me in any way. I will not be taking my electronic devices anywhere else! Highly recommend!

Ga
Review №21

***ATTENTION GAMERS*** ATTENTION GAMERS***For longevity get your systems cleaned out by a professional.I Have had my PlayStation 4 for years and I took it in to get cleaned out plus a free diagnosis in case there was anything else going on that I wasnt prevy to. I Was having problems with overheating after the cleaning it has been perfect. Not to mention it didnt cost a arm and a leg. Reasonably priced!Fantastic customer service. Very quick, knowledgeable and efficient does everything with a smile. I highly recommend going to the phone fix for all of your electronic fixing needs. Actually if your going anywhere else youve made a mistake!

To
Review №22

I got my iPhone X repaired and they got it done the same day very good service and good communication.

Co
Review №23

Love this place.. The staff are knowledgeable and do great work at a reasonable price.

Ho
Review №24

The sound wasnt playing on the right side from my phone so I called three places to get an estimated cost and time to fix. Two places didnt have the part in stock and it would take anywhere between 3-5 days or 7-14 days. I called The Phone Fix and, not only were they less expensive, they happened to have the part in stock. Within an hour I was having my phone repaired and shortly after, I was on with the rest of my day. Definitely would call them again if I have another device needing repair.

Br
Review №25

Spent a few hours on a problem and did everything they could, very good guys, will be back

J
Review №26

II took my iPhone 7 to a competitor and they were not friendly and the screen replacement only lasted about 6 weeks. I then took it to The Phone Fix and he got me right in, was very friendly and professsional, and has great rates. He also has a 90 day policy that if I break the screen from dropping it he will replace it for half price.

R
Review №27

Great price! Great service! Why go anywhere else?

Ch
Review №28

Unbeatable prices!! My new go to place for anything electronics repair. Dropped off my iPad on my lunch break and it was done and waiting for me to pick up after work.

Ca
Review №29

I went in for a quote and received quick help. Staff was very nice and answered all my questions.

Lo
Review №30

Very helpful, friendly and knowledgeable. Very prompt with the work that needs to be done. Would recommend.

Da
Review №31

First and foremost Id like to say that the manager and lead repairman of this location truly knows what hes doing when it comes to repairs for smartphones. I can attest to everything in this review in terms of repairs, replacements, software updates, advice and overall customer service I received from this company and the especially the manager, Stephan. I give my utmost admiration and recommendation for The Phone Fix to any customers in search of fixing any part of your smartphone both physical and internally. Their prices are also very comparable and affordable.My Samsung Galaxy S7 Edges LCD screen cracked while on vacation, although I didnt even drop it. It was caused by an over expansion of my battery, but that was fixed and replaced with no problem at all. Another great thing is that when your phone is being repaired you are given a temporary phone to use and your CDMA or GSN card is placed in that.* I was impressed beyond belief with what Stephan was able to achieve with my phone after the screen was back, up and running. My phone was restored to its original operating system (OS) software from 2016, Marshmallow 6.0.1 because I had done a factory reset on it. Thats old and slow compared to phones today and my phone wasnt allowing me to update over the air. So, I called Samsung and they recommended I take my phone to an authorized user called, UbreakIfix to upgrade it to the latest OS software available. So, I did and before even considering that it might be safe for them to create a backup of my phones memory and OS they instantly connected it to their system and tried to manually update my phone. Instead, they destroyed the OS, walked out to the lobby with my screen blinking and displaying, Unable to recognized OS. This UbreakIfix then said there was nothing they could do to even revert it back to the old 6.0.1 OS software.I was devastated and furious because I thought my $800 dollar phone had been destroyed. Id just paid to repair my screen and replace the battery and now I had to buy a new phone, so I thought it was a huge loss for me.HOWEVER, as a last resort I said to myself...Well, maybe The Phone Fix can get my OS at least back to its old 6.0.1 software. I took it to The Phone Fix, explained my situation to Stephan the manager and he told me he thought it might be possible, but needed time. After a few days, I was beginning to get scared that my phone was truly gone forever. MIRACULOUSLY, several days later I listened to my voicemail and The Phone Fix had left me a message saying they had successfully restored my phones OS. Even better, not just restored it but had UPDATED it to the newest software available for my phones model, Oreo 8.0.0!In the end, The Phone Fix and Stephan particularly had replaced my screen and battery as well as fixed my operating system which another competitor had failed to achieve and even updated my phone, which was my original request!* I highly recommend The Phone Fix. Dont be fooled by chain stores all over the country. Go with this place first!

Gr
Review №32

The Phone Fix replaced batteries in 2 iPod touch 5th generations for me recently. The work was done the same day as drop off and at a good price. Most importantly, other repair companies would not do the soldering work that the battery change required. The phone fix had the in-house skills to do the work correctly the first time. Thank you!

Di
Review №33

Great customer service! The pricing is affordable compared to other cellphone repair stores. I highly recommend this place.

Ca
Review №34

Seth, the owner is a good man and he knows what he is doing. He is very professional

An
Review №35

I am very happy with the service provided by PhoneFix. Special thanks to Stephen for his true customer care and fixing the device issues with reasonable price.

Ar
Review №36

This place has the best deals honestly and the staff is always super helpful. I recommend.

Be
Review №37

Customer service was awesome, I got taken care of right away. The lock button on my phone didnt work for over a year and my screen wasnt lighting up after 2 days; that was fixed in less than an hour... the price was great. Glad I went there :)

En
Review №38

They have been doing their due-dilagence with my wifes phone. Very helpful on explaining what is going on. Very honest service.

Da
Review №39

Very personable guy. Did the work is minimum time and kept me informed of repair.

Do
Review №40

Brought in a really messed up Samsung tablet(my grandson dropped it from the top of the stairs onto the hard tile floor about twelve feet below) and got it back as if it were new. Great service and prices.

Pa
Review №41

Replaced rear glass on my s8 in approximately 45 minutes. Just enough time to grab lunch

Br
Review №42

I brought my Iphone 6s+ in to get my screen replaced. let me start by saying their customer service was EXCELLENT.instantly i was greeted, and taken care of.it was only about 30 minutes (just long enough to go over to mcdonald’s, eat, and come back.) and my phone was ready! they price matched a lower price i had found which is much appreciated being a broke college student. also, if you get your screen replaced there’s a FREE tempered glass that they put on for you!!!this was the best place i’ve ever gone for phone repair. the gentleman was knowledgeable, but spoke to me in terms i understood with a smile on his face the whole time!overall, LOVED the service. (6/5 stars!!!)

Ca
Review №43

Excellent service! Quick turn around time and the lowest prices around! Highly recommended!!

Lo
Review №44

Cheapest Screen Repair on the Block! Quality Work

Ed
Review №45

Great Place to get your phone, computer,tablet fixed he is the man to do it

Er
Review №46

Awesome service and quick turnaround! I did not even have to leave the store and they had me fixed up in about 15 minutes.

Es
Review №47

Best prices in town. Stephan is awesome, and does a great job!

Lu
Review №48

He works every type of electronic devices you can think of. He fixes them up really good to where it was brand new.

My
Review №49

Awesome Place. GREAT PEOPLE. Awesome pricing. Quick Turn Around.

Ki
Review №50

Very helpful! Got us fixed up within an hour! They do soldering. They work on Samsung and I phones and many others.

Ed
Review №51

Thanks to Stephen for communicating with me so we can fix the problem that most of a other stores dont do

Ro
Review №52

He comps anybody’s price so if u live in Rogers u don’t have to drive far for a better pice!!!! Also u get a free glass protector with ur purchase! And he’s super fast!

Ch
Review №53

Excellent service. Very nice and knowledgeable gentleman waited on me.

Te
Review №54

Extremely fast repair and great quality of service definitely recommended for any repair in any device.

Da
Review №55

Extremely fast repair, great price & service!! Highly recommended!!

NW
Review №56

Awesome place . Great services. I highly recommend this place.

Mr
Review №57

Great service and fair prices

An
Review №58

Great service super nice and polite and at a great price and best of all fast same day fix they fixed my phone in like 15-20 it was great!

St
Review №59

Great service and knowledgeable on repairs and reasonably priced

Sa
Review №60

The people are great and will get the job done, would definitely recommend it

Di
Review №61

Stephen Is up front about prices thats what i like!! awesome service insanely quick screen fix !!

Aa
Review №62

Best prices and work in rogers.

Em
Review №63

Best service out there and fast repairs.

Gl
Review №64

Wow, he fixed my Moto z cell phone after I dropped it in the lake; all data and functions recovered.

Ch
Review №65

Fixed problem efficiently and professionally. Would use again.

Ka
Review №66

Great service and timely repairs

St
Review №67

Lowest-priced repairs and best service!!!

Da
Review №68

This place is wonderful!

Je
Review №69

Great fast service

Da
Review №70

Great work

Da
Review №71

Lifesaver

Information
41 Photos
71 Comments
4.9 Rating
  • Address:1400 W Walnut St #125, Rogers, AR 72756, United States
  • Site:http://thephonefixnwa.com/
  • Phone:+1 479-372-6433
Categories
  • Phone repair service
  • Cell phone store
  • Computer repair service
  • Electronics repair shop
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:10AM–4PM
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