We stopped in to check out a car we had seen on Carfax, and left two hours later with a gem of a vehicle!! Abel was a wonderful salesperson, so friendly and easy to work with. And Chris in finance made the buying process quick and simple. I highly recommend them both! We love our new ride!

Brian and Eli are the best! Purchasing a new vehicle has never been easier. Cant wait to see these two again and do more business! Thank you so much.

Abel goes above and beyond, and so does the dealership. Phenomenal customer service, efficiency, assistance, and deals. My go to dealership for all my automobile needs, as they are very reasonable. Thank you again!

I’ve bought two cars from Mercedes of Salem, both experiences have been horrible. I refused to get service done there because of the terrible service. Most recently I had to take my car to have clear bar replaced due to warranty. They did not replace it, only cut out the bad piece. I bought this car brand new and it’s less than a year old. Replacing the clear bra is covered under warranty. When I picked up my car and looked at the repair, instead of replacing the clear film they cut out the damaged part of clear film. Mike the manager said they would not replace it. The additional piece with water damage was not replaced either. I will never buy or use their service again. Terrible customer service and overall shady business manager

We were on a long distance trip a few weeks back with our Sprinter Van when our check engine light came on south of Eugene. We went into the Eugene Mercedes dealership and they told us their computers were busy and that they did not have the time. We went across the street to the Dodge dealership, where they had the computer, but could not find where to insert the plug under the dashboard. I called the Salem Mercedes dealership, since we were headed north. I was immediately transferred to Evan (an actual Sprinter person). He told us to come in right about 1 and they would take a look at it. We were there at 1. He came out immediately, and then his two technicians came out. They immediately put the computer onto the vehicle and told us what was wrong and not to worry about it, but get it checked when we got home.We would like to give a shout out to Evan, Collin and Daniel. They were professional, friendly, TIMELY, and eased our concerns. We have never been into a dealership that was so incredibly responsive.Thank you SO much.

Robby was great to work with and was really Patient with my two year old running around.

Have only used them for service. Not as cheap as an independent guy I used in my last city but they get the job done. Way, WAY better customer service than the Wilsonville branch. I know if my car goes in here theyll be getting back to me with a estimate in a few days, like I expect, instead of going in a queue for weeks.

Promise made, promise kept. What the other Mercedes dealer said it’d take 4-5 days to fix on my sprinter, this dealer only took a few hours. Easy scheduling, great communication, excellent staff. Thank you Alisha, Tony, Evan, and the rest of the team. I’m back in business because of your excellent service. Now I know where to purchase my next work van and where to go for servicing. Thanks!

The staff was very accommodating, made the process easy and efficient. Couldn’t ask for a better car buying experience.

MB of Salem is a fantastic dealership and Abel was particularly helpful. We have brought our vehicles there for several years for service and when it was time to purchase a new one, Able was there to help. We are picky - and Able did all the work to help find us the vehicle we wanted. Truly above and beyond service.

Evan and the MB Salem experience has restored my belief that dealerships are not all bad. Ive had some awful experiences at MB dealerships with my Sprinter (not all bad, but some quite bad), but this was honestly one of the best service experiences Ive had with any vehicle mechanic (past and present, dealer or not). Evan was great to schedule with, listened to the feedback and provided very clear timelines, and met them. Honest, transparent and professional - a real pleasure to have work done at MB Salem and would return again if I needed additional work. Highly recommended.

The people here are great. The reason for 2 stars is its always a hassle if anything goes wrong with your car. Here is my example.My cars battery went down on a Saturday. There service department in not open until Monday. So we put a new battery in. The car starts but it runns bad. So we have to take it in to get it looked at. Well because its a Mercedes they have to resett system. Way more hassle than the car is worth

The service at Mercedes-Benz of Salem is exemplary, particularly the efforts of Don Post. I recently brought my vehicle in for so necessary repairs and maintenance and had excellent contact for updating on where things stood. The costs came in under the quoted amount, which was refreshing compared to my experiences at other dealerships. Itll be very easy in the future to trust them to take care of my vehicle. And Don is always a friendly face with all the answers!

I was under the impression that when I bought a Mercedes I would get good service. I have never been so disappointed with buying a car. All they have given me is a run around. They sold a Mercedes to me with a cracked windshield and tried to patch it. After a fight they agreed to replace the windshield forgot to order it....then blamed me for not calling them. Passed me off to a place to replace it and can not get a call back. Very dissatisfied!

Mr. Post in service, that man is a GOD sent. The Mechanics there are pleasant and transparent. Parts will go above and beyond. As soon as I can afford to I am dying to see if sales is just as good as the rest of the staff there!!!

I am new to the Mercedes family and my recent experience at Mercedes-Benz of Salem may be enough to keep me with them for a long time. From start to finish, Bernardo was professional, attentive, informative and timely in his responses. Through a phone call and text, he was able to quote me pricing on a lease, set up a test drive, and then of course complete the process in person. Both my husband and I left that afternoon with nothing but good things to say. Thanks to Bernardo, Chris and Mike for such a fantastic first Mercedes experience. And, of course, I’m loving my new car!!

My wife and I visited Salem MB to look at a GLA 250 model they had just received on a trade-in. Sales person Abel was great to work with and we liked the car. Asked for numbers and he talked to the finance manager (Gentleman with grey ponytail). Mr. Ponytail told him to tell us that car should have been priced $3,000 higher and that they would increase the price of the car in the morning. We asked that since they had quoted our price would they guarantee. He said they would if we bought it now. It was 6pm and they closed at 7pm. We asked is we could sleep on it and let them know in the morning. Mr. Ponytail told Abel to tell us NO. We did not appreciate the strong-arm tactics and left. We went to Wilsonville MB the next day and purchased a GLA 250 and just love it. Wilsonville MB understands that deals are based on relationships unlike our experience in Salem. Plus Wilsonville has a great barista lady that serves hot drinks (such as espresso), and non-alcoholic beverages, and great snacks. It is the small things folks.

I have a smart car which is made by mercedes and my battery went dead this morning so I called to talk to their service department and I was told by the receptionist that I needed to go to Portland for service. I live in salem and dont understand why the do not service all of their products it seems unreasonable to me.

Wilsonville has more amenities and they treat you feel like royalty when youre in there. Salem needs to step up their game please get a little more fancy😅

Brian with commercial sales is awesome. Super friendly and works hard to find you the right van! I’ve bough over 7 vans from him and it’s always been great service!

I worked with Abel Cardona at the Mercedes-benz of Salem and felt the need to share my experience. Abel provided outstanding customer service and truly went above and beyond to accommodate our needs and provide a great buying experience for us. He was very professional and answered all of our many questions. I appreciated that as purchasing a vehicle is a big deal. We need more sales representatives like Abel Cardona in this world! Although Salem is quite the drive from home, I will be back for any future vehicle purchases for my family and friends. Thank you Abel! We love our new Mercedes-benz C300!

My experience at Mercedes Benz of Salem was pleasant and easy. Abel was very friendly and went out of way his way to secure the deal I offered. Ask for Abel!!

I arrived on time for my apt. I have been waiting for 70 minutes and nobody has said 1 word to me yet.

We just bought my daughters car from this place and we were SO grateful for the manager and Sierra who both worked with us. We went on a test drive with Sierra and she was excellent. She was so upbeat and kind but she also was very honest about the car which we appreciated. We will definitely want to come back again in the future as they made our car experience so great. And we absolutely LOVE the car. Thank you again for your amazing customer service!

Abel is amazing!!! Hes very fun, informative, and reliable! He answered all of my questions and got me exactly what I was looking for. I bought my first Mercedes yesterday for Abel and Ill never forget that experience!! Thanks again, Abel and Mike!

Great experience.Ive purchased my last 4 new cars here. To be honest 10 total. Great experience every time

Sierra Dashner was the one who helped me find the Best Mercedes for me. She was very friendly and Professional and made my experience very inviting. She made sure I was happy and well taken care of. At the end I met Chris Wagner who also was friendly and professional. He was very knowledgeable and Impressed me. Overall my experience there was very very good I would recommend anybody looking for a new Mercedes to go there!

Best customer service! We will be returning customers!

I definitely recommend stopping in to visit Sierra, she was personable, accommodating, and knew the options on the car I was looking at. Chris the finance manager worked with me to get me where I wanted to be money wise. He was friendly and straightforward which is always appreciated. My short journey started over at Ford with Jack and Lola (also great to work with and recommend seeing) and ended over at Mercedes of Salem. This is my second purchase with Donofrio, once with Ford and now Mercedes. They’ve made car shopping less stressful for me and it’s something that will bring me back to see them again.

Be very cautious when buying a prepaid maintenance plan with this dealership. You may be paying for a service you will never get. I dont put many miles on my convertible so I will only be getting the A and B service which would have cost me about $1200, but I paid $2150 for the prepaid plan. I realized my mistake when I made an appointment for the first of the three prepaid services. I then asked Chris Wagner (the sales rep who sold me the plan) for a breakdown of the services and an explanation of the charge and he was unable to provide this information. He made it very clear that he takes no responsibility for selling me a plan that does not meet my needs. I attempted to speak with the service manager but he also was of no help. I am so surprised and dismayed that this unethical practice is allowed by this dealership.

Mercedes Benz of Salem is SUPERB!!! My dealing with Sierra was excellent. Did not feel any pressure, she was awesome. She made my dream come true. Mike the manager was another awesome guy when I signed my papers. Chris in finance (although did not got the chance to meet him) is another nice guy to talk to on the phone. What a team, way to go guys!!! My drive from Vancouver, WA was all worth it. DEFINITELY RECOMMEND THIS PLACE TO EVERYONE. Sierra, you are the most easy to deal with in the car industry. Youve change my views about car sales people. I will definitely come back and let my friends come to you Ms. Sierra!!! thank you.

The service department is top notch and Tony is a wonderful professional! Took my older suv in for an engine light and they found a major problem before it became major! I cant thank them enough for their patience and assistance. Definitely on my Christmas card list!

This is in regard to the service department.Condescending, rude, and inhospitable. Apparently they have a reputation for it as well, because when I called to get quotes from competing services, they said they couldnt do the work I requested, and they recommended going to the service department in Beaverton Mercedes to avoid the problems at this dealership.Congratulations, your lack of tact and professionalism has earned you a poor reputation.

Dom and everyone at the Benz service department in Salem are truly the best! I always have the best experience with them and they are always so nice, fair and honest. Thank you guys!

Husband and I are wanting to purchase a Sprinter Van 3500. We have been looking around for a bit and saw one at this dealership that we were interested in. My husband had been communicating via text with someone at the dealership about this particular vehicle. We were told that the fleet salesman was not there yesterday but to come in today, 2/7/2021, to look at the van. We drove down from Woodburn just to see this van. When we arrived, we were told that not only was the Fleet salesperson NOT there but that all the Sprinters had been sold except for one. Including that one we were told to come see. Waste of time and gas. Very poor customer service. We will not be going back and will instead purchase from Wilsonville Mercedes. Inexcusable.

Great place to get service for my Mercedes. Tire light came on after the weather turned cold.Pulled into service bay and the service adviser took my car in and adjusted my tire pressure in 15 minutes. Great service.

Had an issue with my sprinter van they were able to show me how to take care of it at no charge. Very thankful

Quick visit, courteous staff. No work done on my vehicle

I had an awesome experience shopping with Sierra and Mike. They were highly attentive and found the perfect car for my needs, and were not pushy in the slightest. I would recommend the Mercedes-Benz of Salem to anyone looking to buy one of these incredible vehicles! Thanks again, guys!

I’ve been looking for a car for a while and I saw an Audi online that I was interested in. The salesperson that I was matched with is Sierra Dashner. Before I arrived, Sierra had already shared a ton of information about the vehicle. When I arrived she informed me about all the recent service work that had been done to the vehicle including tire status and brake pad life. I had all the info I needed to make a decision. Although I didn’t end up buying the car, I enjoyed working with Sierra and would recommend her to anyone. Well done!

We love the people at the dealership, there always friendly and do good work!

Wonderful customer service and great sales department. Suggest Sierra for sales and Chris for finance. Thank you Mercedes team!

I am a super busy person, my time is my most valuable thing that I have, that anyone has. I have bought many cars in my life time, and I have to say this by far was the best experience because of the true professionalism of this dealership. I called, asked about a specific car. I was greeted by Abel. He was awesome!!! He had the car running for me when I arrived, A/C on, ready to go. I had 20 minutes to get my test drive done before I was off to an appointment. He was a dream. He texted me, let me ask all my questions even on his day off, and when I could carve out some time to drop in and buy my car he was ready. I bought with cash, so there was no haggling which, really who wants to do that? I was treated very professionally by every one there, Mike the manager was always ready to assist. Its clear to see team work makes the dream work. I cannot recommend these guys enough! Give Abel a call, he will be ready for you and enjoy your car buying experience by this fine professional.Karla Winans

We purchased from Cynthia and could not be more pleased with the experience. We were able to discuss and negotiate virtually without having to be in person. Cynthia was so patient and kept in touch while we deliberated about buying this particular car. When all was agreed upon we went to the dealership to sign our contract and pick up the car. My desire is to always move through the process professionally, quickly and with no unnessary upselling of non essential products. To our delight, it happened just the way we had always imagined it should. I will recommend Mercedes-Benz of Salem without hesitation.

We purchased our first Mercedes from Cyndy Paterson at Mercedes of Salem. My situation was unique because I didnt have very much time to dedicate to the buying process at the dealership and needed most to be started digitally. When I asked if this was possible Cyndy didnt even flinch! She got everything started for us and made the process quick and easy and we were in our new Mercedes GLB by the end of the day. Her follow-up after the process was excellent too. A+ experience. Thank you!

Just bought a brand new 2020 CLA 250. What an amazing experience. Highly recommend working with Abel. He was such a professional and I felt he was on my side throughout the buying experience. Abel was cool and very knowledgeable with all different options available and even though they didnt have the color I wanted on the lot. He didnt hesitate to order me the exact car I wanted. I cant stress it enough what an easy experience it was. Give them a call and they wont let you down!

Best experience I have ever had. First of all, Bernardo went out of his way to be the most helpful person in the world. He made it so easy and comfortable. I will DEFINITELY go back and buy another vehicle in the future. And second, everyone had a smile on their face, and where very welcoming. Thank you for your great service.

I called in last week to ask a few questions about one of the vehicles I saw online. Sierra was extremely helpful and so personable on the phone! I am not quite ready to purchase at this time but when I am she will be my go to for when I purchase. Thank you for all your help Sierra!

George was a amazing he did not push me in to buying my car. He knew alot about my car that I wanted to buy. We work out a deal. Definitely would recommend for people to go here I was very satisfied with my whole experience.

I had been debating on buying a car for a few months and finally went in to Mercedes to test drive one I had found online. Abel met me there and was so friendly and accommodating, I ended up buying the car the next day. From start to finish he made sure I was %100 comfortable with my purchase. Excellent customer service all around and I’mvery satisfied with my purchase. Would absolutely recommend them to family and friends.

Executive summary - If you are looking for a good guy and a nice sales person to work with, reach out to Abel at Salem Merc. He can help you with new and used cars at Salem Merc. and Acura :)I enjoy net surfing looking at all sorts of used cars, especially older Mercedes and Lexus. While I was traveling with my family and net surfing at hotel 1am in the night, I don’t know but I ended up landing at Salem Merc. website.Checking out different cars in inventory, I ran into an older Lexus GS just like mine but little newer. I LOVE my S212 and R129 but you see, I also LOVE my GS too. The GS ad didn’t have pictures loaded but description and CarFax history looked very nice. The car was in Oregon and I’m in Michigan... and I can’t just “come take a look”. So I ended up sending an inquiry that Sat evening, thinking maybe I’ll hear something on Monday.Then I get a call from Abel on Sunday. Yeah, Sunday following thru on my inquiry that I’ve sent few hours earlier. I couldn’t believe it! By the way Abel communicated and presented himself, I could really feel a good vibe from him via cell phone. I liked him. Abel promised he’ll go take few pictures and send them to me, and then go from there.Ok, let’s stop here. So how many times people, especially those sales and other customer services people promise something and ACTUALLY follow thru on his/her promise? 1 out of 20, maybe more like 1 out of 50? Abel actually not only followed thru on his promise but he kept me updated every few hours. He updated me that he was running behind. He informed me that the car wasn’t at the lot it was supposed to, so he’ll need to go to the other lot. He told me that he finally found the car but the store is closed and behind the fence that he can’t close to it for good pictures, and so on. This was definitely one of the best communication experience.And yes, after Abel and I going back few times, I’ve decided to go forward without looking at it, and without test driving it. It was scary but trusted Abel and took the plunge.I’d like to also send a BIG Thank You to the person prepped and reconditioned the GS. Abel sent me the pictures of the car before and after, and the difference is Huge! I truly appreciate all the work and time you’ve put into it. She looks fantastic!The backside of the car got covered with bugs while it got transported from Oregon to Michigan (she had a spot above the driver cabin), but I’ll do through bath tomorrow.I wish I was living in Salem area so that I could experiment Salem Merc.’s service department. Are they as good as Abel and reconditioning team? I can’t wait to find and buy another interesting car from Abel.

I went to Mercedes of Salem for a specific car only they had. Because I was there to look at something specific the deal was easy, as advertised and sold. I worked with George and he was very nice, easy to work with. What I would say is that when you sell someone a vehicle regardless of the year or value you should fill it up with gas and just make sure its dialed in. I made the deal 2 days previous and they knew we were coming to pick it up and when my wife got in her new car to pull off the lot the gas light was already on. So the last impression we have is that they did no prep to a 2019 vehicle they knew they were selling that day. Its the little things that make the difference.

We love our new Acura ILX! Thank you Sierra your awesome 👏

Ingrid gave me the most efficient, professional and pleasant car buying experience anyone could ask for. Dont go anywhere else if you are shopping new or used, great inventory and I know she will find something that fits your specific needs. I rate a 10 out of 10 for her knowledge, helpfulness and willingness to give it to me straight and not beat around the bush. How wonderful it was to feel honesty and straightforwardness from a salesperson with zero pressure. The whole experience was stress-free and even fun, I knew she had my best interest at heart.

So, I had done about two weeks worth of research on what kind of car my wife should get!(She was adamant about not driving a Mercedes) I was looking for something reliable and moderately luxurious. We went to the Mercedes lot to look at an Acura MDX/RDX to compare the size difference and features. A very nice sales guy named Abel came out to greet us with the best smile.My wife needed to take a work call, so i wandered about the sales lot drooling over a few Mercedes! Abel being the nice guy that he is, brought me the keys for a few of them to look at.We took the RDX on a test drive and looked at the MDX, which were both fine vehicles. Then Abel, being the nice guy and good salesman that he is Insisted we also look at the 2020 Mercedes GLE he has in on trade. (it was very close to the price of the MDX.)LOVE AT FIRST SIGHT!! She said, Honey I want this car!So now, with the help of Able Cardona( our salesman) my wife is one happy lady sporting her new Benz!Abel was very nice, funny, (NOT PUSHY) BEST SALES GUY EVER!

The most excellent service for my cars the last 40 years. Purchased 5 new cars, too!

Had a decent experience there. Go looking for Abel to find ur dream car when u got there.

EXCELLENT SERVICE! No high pressured sales, Abel listened to our needs and provided a top quality experience. He above and beyond to make me feel special, surprised me and out a BIG red bow on our new purchase! Definitely made us feel special. We will always come back here and refer others as well.

Thoughtful service. They worked hard to get the right vehicle for our needs

Consistently excellent service!

Amazing I work for an ambulance company, we have a Mercedes-dodge van and had mechanical issues. Took it to 4-5 other mechanics including Eugene dealer and Mercedes in Salem has nailed it everytime and quickly. They are amazing in our eyes.

This is a Mercedes dealership that is run like a Ford dealer.After my mother found a new 2019 CLA 250, I thought she could get a good deal on it. Here it is late October, the 2020s are out and they should be making good deals.My 82 year old mother went to the dealer without me, I live 300 miles away, and called me with an insulting deal. The dealership was using difference figures to confuse her, not a Mercedes worthy tactic. She gave me the difference figure and once I used sticker on the Merc, I found they were giving her average book value on her pristine trade (this is based on a full retail sale of a leftover 2019 model!).While all other dealers are making great deals on left over models, this dealer is business as usual. Trying to make as much from each deal as they can. Not what I expect out of a high end dealership at all. More like what I would expect if I were buying a Ford. And not how I expect my 82 year old mother to be treated. If you promise her a great deal, then dont make a full pop deal and try to convince her it is a good deal.I dont leave reviews often. But this was unexpected from a Mercedes dealer.

John McDonald was amazing. He helped us locate a sprinter van in 2018 when none were available in Oregon that met our specifications. He spent the time and energy helping us knowing that we would be buying our van from a dealer in another state. We are so grateful for Johns knowledge and expertise. Top notch friendly, responsive, and professional!!

My Acura EL (Canadian car) needed servicing, with both warranty work and wear and tear problems. Kevin was everything I would hope for in a service manager - friendly, helpful, proactive, and most importantly, honest. Fresh baked cookies are nice, but what will keep me coming back is great service.

Service department here is great. Had some issues with my Mercedes and Josh went above and beyond helping me resolve it in the end, Josh gets 6 stars! Don was also helpful and i appreciate his customer service as well.

My husband and I just got a van from Brian and Eli. It was the best, easiest experience we’ve ever had with getting a vehicle. We tried to go to the Mercedes-Benz in Wilsonville and the customer service was absolutely the worst. They didn’t care, they were snippy and rude making us feel like calling to ask a simple question was a waste of their time. So happy we found this place in Salem with people who were nice and went beyond and above.

Abel was very helpful, professional, and knowledgeable about the vehicles that we looked at. Mike and Chris were great with the pricing and financing. Thanks for the great car Able and Mike. A+ Experience. We will be back.

The Mercedes- Benz of Salem were very professional and very kind to me as soon as I walked in. I got taken care of right away and ended up with a brand new Benz! Thanks to the team and Abel of course, he took great care of me! Team Abel! Also none of this would be possible without the help of Don Post!!! Thanks everyone!

Car buying made easy! The friendly, informative and professional staff couldn’t have made the process any easier! My time is valuable and I appreciated their expertise and diligence on getting me in the car I wanted. The hassle free experience was very welcoming. Lisa could not have been more accommodating and helpful to assist with the process. I will definitely recommend them to anyone I know in the market of a new, or used car!

George was very helpful and courteous. Great follow up and not pushy. Everyone was pleasant and easy to work with. I feel I got a great car at a fair price. Excellent service overall. Thank you.

Another great experience!! Abel is the best! My car looks amazing once again after driving in this weather!! This is the ONLY place to buy a Mercedes ☺️

Love this place! Sierra was super helpful :)

Maintenance Dept. Is great.

Very unprofessional as a female shopper I felt very attacked and uncomfortable when I went in there for a piece to fix my car. Instead of helping me the guy in there was rude as all get and very sexist trying to tell me I didnt know what I was doing and then when I said I needed this specific piece he said to come back the next day and they would have it. Guess what? He ordered the wrong piece and when I stated this he tried to mix it up? This has happened twice this week. Very disappointed and I will be selling my car so I will not have to deal with such childishness again. Voices were raised and not a single manager came to ask what was wrong.

I recently took my car to have the transmission serviced at Mercedes-Benz of Salem and I could not be more impressed. When I called around for prices, Mercedes was by far the cheapest as surprising as that might be. I am younger and dont own a super fancy car, yet when I walked in I was treated kindly and respectfully, like anyone else in there. They offered me many different complimentary items, which is always a nice touch. I am also a huge car guy and was allowed to sit in the different show room cars which made my day. Definitely will be bringing my car back for future needs!

Great experience at MB of Salem. Brought my car in for a B Service, it was done before time they said it would be done. They cleaned it very nicely, and even gave me a loaner car during the service. I prefer it to my local dealer for these reasons: Better Parking, no inconvenience placed upon the customer, got the fix and service done right the first time. Plus, I do not worry about my car getting stolen off their lot!

Had a great experience buying a pre-owned car from Cyndy. No pressure, polite, and caring team. No games. I will recommend them highly

Just purchased a Range Rover Sport HSE Dynamic from you. At one point I was ready to walk away from the deal because I thought the car was overpriced. But Cyndy wasnt taking no for an answer and provided me with the documentation I needed to convince me that the car was actually being offered at a fair price. Im grateful to her for that. We love the car.

Went in to buy a car from this dealership, I talked the price down a little bit and they said we had a deal they told me to come back the next day so i put down a hundred dollars to hold the car and they said they would run my credit when the banks were open, came in later only too see them showing my car to another buyer and they told me my credit didnt go through even with my co signer who had great credit. I found out later they didnt run a credit check on my co signer Wich they said they did, I came to the conclusion that they found a buyer that was willing to pay more so they tossed me out of the way to make a little more money on a sale. This is the worst car dealership I have ever been too, the manager was the guy I was talking with so I would say the whole staff is like this.

Cyndy was amazing with helping my husband and I find the perfect SUV. She has excellent customer service skills and really goes the extra mile for you. It was by far the most pleasant car buying experience we have ever had and I absolutely love my GLC 300. If you are going to be going into Mercedes-Benz of Salem looking for a vehicle definitely ask for Cyndy. Thank you again!

Abel is Amazing !!! Synced my phone right up !!!He’s a genius !!!

It is not normally my thing to write a review. However, in the case of Mercedes Benz of Salem, I feel compelled to do so! We first started dealing with these folks with a purchase of a set of tires. After shopping around to other dealerships, they were the cheapest. Also, they had them available right away. Every time that we needed ANYTHING from the service and/or parts dept, we were greeted and called by name as soon as we arrived. Our needs were always met in a friendly and timely manner!Because our GLK was getting older, we decided to trade up in order to get one with all the bells and whistles and safety features we desired. They had just what we wanted at a very fair price. Their attention was incredible as soon as we inquired. We were able to meet with them on our time schedule. We feel that their sales dept was very fair and very knowledgeable. They were able to answer our concerns and/or questions.On a 90 degree plus day, we were met at the door with bottles of water! We feel that this dealership goes above and beyond their call of business!! Enough said!!!

We have found that Lisa Upex knows a lot about cars and was able to find us a wonderful used, newer car for an amazing price (under $10,000). The dealership is top notch and I would recommend anyone to ask for Lisa when looking for a car. She listens and will find what you want. They have a great selection of used and new cars! Thank you!

Buying a car has always been something I dread: pushy sales staff, hidden charges, sneaky tactics.... All of that changed the moment I went into Mercedes-Benz of Salem. It was by far the most pleasant and even enjoyable car buying experience I have ever had. Ingrid is an OUTSTANDING sales person! She made me feel welcome, informed, and never pressured me into options or prices I did not want. She was so much fun to work with, and the certified pre-owned car? Its absolutely a stunner. You have a customer for life!

Brian has been awesome with anything Sprinter related. Ive worked with him on my last 2 vans and will continue to do business at Salem MB as long as he is there. Thanks Brian.

Amazing experience buying a car. Helped me through everything and gave a deal I wouldn’t have gotten anywhere else. Would highly recommend them to everyone who wants to buy a car of there dream.

I got a very good price. Great service,friendly staff. Steve is a nice sales.When I decided to buy an A45, still will be chosen.

I had a great experience overall with the dealership. I purchased a car from them out of state and they were patient and accommodating. They even drove to my Hotel close to an hour away to pick me up.When I arrived the car had been put aside as I asked and didn’t have any extra mileage out on it. It was clean and completely cold (engine wise) as I had requested so that I could properly inspect it before purchase. The car was as adevertises and as promised. Nothing more, nothing less.My sales person was Bernardo who was a pleasure to deal and finally meet at the time of purchase. He was extremely patient and cooperative with me and I truly appreciated that. I’ve been in automotive sales myself previously so I understand it can be tedious at times, especially with certain customers.The whole staff at the dealership was pleasant and polite if I can be honest. Even in the service bays and down to the porter that was dealing with me and the car while I inspected it.Overall I’m very happy with my experience and purchase at Mercedes of Salem, OR. I can wholeheartedly recommend this establishment and sales person to anyone. Definitely one of the good dealerships. And having worked at a few prior, well, I can tell you that they are few and far between.***Something worth noting is that the sales manager ate some money on the deal vs the original agreed upon deal due to a mistake on their part with quoted numbers/term on the purchase. They took and accepted responsibility and did what they could to remedy the situation and I greatly appreciate that.***I wish I didn’t live a thousand miles away from these guys. The service I got from them was much better than the service I’ve gotten from Mercedes dealerships in my area of CA.-Alex.

Helpful staff at their parts department

Excellent customer service both in the sales department and service department. We traded in our Acura for a Mercedes and were given a lot of detail about the Mercedes with no high-pressure sales tactics. Any time weve had our vehicle serviced here, weve been provided a high end loner vehicle and the service has been reliable and well worth the price. My husband who works on cars and has historically done all the work on our vehicles has been very satisfied with their diagnoses of issues and work performed. Ive experienced some great customer service at other dealerships, but I think Ive found my go-to for car shopping in the future. They have a good selection of low-mile pre-owned certified vehicles.

Lisa Upex is the sweetest saleswoman I have ever encountered. She sold me my newest car and I have gone to her for any issues, I would recommend her to everyone. The service is impeccable as well, 10/10 dealership.

Great dealership that always has a really nice group of people working. Ive been there for service and to just grab a part from the parts department and every time Ive been there its been a good experience.

My mom (best mom in the world, btw) picked up a used Sprinter van I bought sight-unseen, and brought it into the Mercedes service department for a quick diagnostic checkup before getting on the road for a long drive. Sean was a pleasure to work with and made this small chore easy and pleasurable for both my mother and me. Thank you!

George Kirschner good listener and worked very hard to understand our needs and find a car that worked for us. Everyone we have worked with there has gone out of their way to be sure we were satisfied.

One of the top notch dealers in Oregon. Thanks to Octavio, Mike, and Lisa for the best customer service experience of our lives. Go down and see what makes Donofrio’s dealerships the best in Oregon

Quick, honest service on our Sprinter. Staff is friendly and thoroughly explains all work that was done. Comfortable waiting room.

They made good on their promise to replace the headlight on my car today! Great coffee too.

If you own a Mercedes, always go here! There staff is wonderful and make sure youre taken care of in every capacity.

Abel was fantastic to work with on our recent purchase of a Mercedes GLE 350. Abel was friendly, professional and straight to business and my wife is thrilled with her new car.

I have just come from an appointment for my first Service A for my Sprinter RV. Both Mike Schmidt and Mike Leblanc were a pleasure to work with - They ensured I knew exactly what the scope of service was, and called me back (twice!) when there were other recommendations based on work under the hood. Mike L. found a potentially dangerous problem and corrected it, showing me each step along the way. I drive past TWO other Mercedes service shops to come down to Salem from Portland- and they are my shop for life.