I felt very at ease and welcomed there. Everyone appeared to know what they were doing and we all very efficient. It was busy at the time, but I never felt rushed or dismissed. Professional and fun group

The service advisors are friendly and fun to work with. They communicate well, too! Letting me know what to expect when I hit certain mileage marks. I arrived early and that wasnt a problem. They got my truck right in and got my service complete! My only complaint is the car wash. Done half way, in my opinion.

The service is always exceptional. I was able to use a voucher to pay for it from my Buick points. I particularly appreciate the car wash at the end of service. Unfortunately, I happened to step onto the sales lot while waiting, and was met by a sales person. The vehicle he showed me came really close to making me want a new one. The next day, I found a new 2021 Encore with all of the updated features that were not available on the 2014. It was at the Power Auto Center in Corvallis, and I ended up trading up. Because of that purchase and Corvallis being just about as close as Salem, I will probably switch to that dealership for future service.

Went here to test drive and look at a multitude of SUVs for size and cargo space. Looked at several while I told them already had financing setup with my credit union. They ran my credit again and numbers were extremely different from my credit union. My credit union believes they werent running it properly or something because the differences were unreal. Luckily I found the vehicle I was looking for elsewhere in Portland where financing was done with my credit union easily. So furious and feel they were feeding us BS lines that made no sense at all on my credit what so ever!!! I went there because many years ago they did do me right. This time was a joke, games, and lines of BS!!!

The service, as it has been for the last two plus years I’ve been going here, was great. Always efficient and I feel the team cares about me and my vehicle providing updates and recommendations as necessary.However, there are current mask mandates both inside and outside in our state and I only observed one person wearing a mask and only part of the time. Two of the service advisors didn’t even appear to have them. The tech that took my truck wasn’t wearing one. The detailer that delivered my truck back also wasn’t wearing one. This is a huge deal to me. This is not a time to be ignoring these mask rules. Hospitals are full and this virus doesn’t care about vaccinated or not. My family has two immune compromised people in it and I felt unsafe at your dealership. If these mask rules are blatantly disregarded on my next visit, I will not be returning.

I was treated very well by the salesman, Marlo Plater. He was very helpful and informed about the cars they had for sale.

We had one of the best experiences when purchasing a vehicle! Mark was fantastic communicating with us about a car at a different lot and had it brought to Salem to see.We purchased it the same day and have had exceptional customer service in regards to getting the car detailed after purchase as it wasn’t done yet as well as having an unforeseen car issue (our car was as is) but he brought a loaner car for us to use until we fixed ours. I would highly recommend Mark if you are looking to buy! We will definitely be back to buy again.Thanks again for being so helpful!

I thought the days of negotiating w a salesman, who then had to go to a hidden entity to make decisions were over.Won’t recommend this dealership for there sales tactics. Our direct salesman wa nice too.

Very friendly atmosphere, lots of great cars. Benny was great in helping me understand the perks of my Acadia. Very fun test drive, and easy financing and easy process. #BenjaminEsquivel

While we didnt go home with a new car - Eric was fantastic and showed us everything that could work, spent time educating us with market value, and didnt pressure in any way. Really appreciate that and will definitely be looking for his help with any Power vehicles!!

Everyone is very friendly, extremely helpful, and kind. Eric helped me find the vehicle I was looking for and got me a good price. I highly recommend taking a look at what they have. I had a very good experience buying from here!

Drop off was fine, concerns I had conveyed over the phone we’re noted, and communication was great. However a bit bummed about the pick up. The biggest issue was that I wasn’t given any information regarding my concern about the brakes condition. The guy giving me my keys didn’t know where my truck was, just that it was out in the lot somewhere. And finally, minor, but when I was told that they were washing my truck and it’d be ready for pick up soon, I was a bit stunned to find it completely untouched by water, still dusty windshield/hood and saw dusted in the bed; not a big deal, just don’t tell me it’s getting washed if it’s not!

Special THANK YOU to the crew at Power GMC in Salem. They made buying a new truck easy and I couldnt be happier. Go see them if you are in the market. Thanks again!

Our experience was amazing. Kevin was very helpful and easy to understand and talk to very informative.

Took our truck in for a check engine light and they literally returned it exactly the same with the message on dashboard and light still on when we tried to talk to them about we just got the run around and told us to try things ourselves to fix it... now we have to take it else where again

I do not recommend this place at all my family and I bought a 2016 white Ford escape Ecoboost 1.6L the transmission broke down within a year. We were told nothing major was wrong with the car makes me wonder why they sold it to my family as is. I feel like they took advantage of my family now they gotta broken car with a really high apr. They are just in it for the money they show no remorse. I will update with a name just so you know who to not buy from if you do go there

Friendly and communicative!Pro: Quick-A lube, filter, oil change, cabin filter, tire rotation, multi-point inspection and a wash and was out of there in under one hour!!Con:-The wash could have been a little better executed. Still had poo on my passenger window. Gives you a “half-effort” type of feeling, and makes you wonder what else was completed half-efforted.

Typically my experiences are commendable. This last time, I brought my vehicle in for an oil change and tire rotation. The service rep asked me where my locking lug key was at. I explained same place as always and I found it odd. My mistake was not resolving before I left. However I went home and thought where it would be. I had no reason to remove it. I called the dealer back and asked if he could inquire with the technicians that had worked on my vehicle previously. He stated it wouldn’t help because they don’t hang on to things like that. So if they have a customer’s equipment, they find it, they toss it? I asked if he could at least get the locking lug off, as it is a original GM accessory. He suggested I go to a tire shop instead. I have difficulty trusting someone who throws away my personal tool (assumed because he wouldn’t ask the technicians) and not try to help me resolve it and refer me elsewhere. I guess I should find another dealer as well. I really rather not, as mentioned all previous experiences have been good, but that trust is broken. Now I have to wonder what else is happening during my service visit.

WORST EXPERIENCE we have had with a Dealership. Ran our credit when we already had pre-approval letter. They tried to get me to go with another bank. Drove two hours to sign the paper work that was suppose to of been ready for us to just get there and sign everything ready to go, waited three hours. Apparently no one there knew how the pre-approval letter works and or how to get the correct paper work done for that. So they did everything wrong… the pre-approved letter was good for 30 days, they didn’t notice everything was wrong after the 30days so since they didn’t do the correct paper work. I had to reply with my bank.

Anyone that buys from them is crazy with their add on dealer markups. We went somewhere else and saved the $5000 markup.

They were very friendly and greated me as soon as I came in.

Buddy bought a nice Nissan Titan from these guys. Andrea was amazing! Honest, upfront, made you feel like she truly appreciated your business. I don’t live in Salem anymore, but if you do I suggest you head on over! (This was 2 years ago, truck is still going strong)

We worked with Tony and not only was he very pleasant and professional, he made the process very pleasant and easy. I really do not like the process of buying a vehicle at all, so this experience was like a breath of fresh air. To top it off, after we signed the paperwork, they detailed our new car and filled the tank with gas. A+!!

The worst experience ever....I couldnt talk to a soul thereLeave your number well get back to you. 5 hours later got a call from someone who couldnt help at all. The service department is on lunch..call back in an hour, called back in 2 hours,an after another 30 minutes and 4 phone numbers and 3 transfers to get to the service they still couldnt help me. Owned gmc products most of my life...I will never buy at POWER.GMC

My AC in my 2017 GMC Yukon Denali was fixed and it took then faster then they said, blows very cold . The noise I’m hearing in the front end is still there. They should have offered to go with me for a ride to help solve that issue. Now I’m going to have to drive back there and wait. I live an hour from the dealership

Dont know yet have to go back to see if I can buy a jeep

Always a wonderful experience. Everyone is very helpful and they provide excellent information on how my truck is doing.

Rudy was very helpful knows his material very well. Didn’t have the car I wanted but he did his best and made a good effort to find me one a liked. Thank yo

We never have a problem making an appointment and are invariably serviced on time.(the car of course). The people are very polite, friendly and knowledgeable.

Dealing with this Business was a true headache. I purchased a new truck that needed some repair and they could not get it right after months of trying. They agreed to get me a new truck of the same kind. They gave me a written deal and told me it could take up to three months to get my truck. They send me home with my deal on paper. After two months they call me to let me know that the truck had arrived, and that they couldn’t honor the deal they had sign on two months ago. It was a total shock to me that this place couldn’t have the decency and respect to keep their word for what they had agreed on paper. They made me loose time and money and they refused to provide at least the basic customer service that any customer deserves . Certainly this has been the worst experience I have had buying a brand new vehicle at a dealer. On top of that my second truck has the running board package but they gave it to me with out them . They said they were ordering them for me and they will call me to get them installed it’s now almost 4 weeks have past and no call . I decided to go and buy the running boards myself I paid $1,200. It’s just incredible how this people can literally screw people over at No Mercy.

Buyer beware do not buy from this dealership. Purchased a vehicle from this dealership and after four days was told that they did not like my trade-in and wanted me to bring the new vehicle back. purchased over 20 some brand new vehicles in my lifetime and would be very cautious with this dealershipAnd I was told that you could not speak with me because the matter has been handed over to attorneys and the next time I heard from your attorney it was too late you guys took me to court and never sent me any paperwork and published it in a local newspaper that I did not see and defaulted on the judgment and I was also sick with the Coronavirus. And the report stated that I left in my used truck completed the deal and came back to Lays later and left my truck that did not run and took the brand new truck which is not what happened. For anybody thinking about going to this dealership please contact me I will do everything in my power even pay the difference if youre able to get the truck cheaper at Salem GMC to facilitate your purchase at another dealership because I can promise you one thing I will get you a better deal anywhere else if youre willing to spend about a week with me searching for what youre looking for. This is how passionate I am about not letting anybody else deal with this dealership and getting a lawsuit slapped in your face. So imagine you taking a vehicle into the dealership for a trade in and you leaving with a brand new truck in the dealer telling you two days later when you came to pick up your belongings out of the used truck that they didnt want to do the deal. Have you ever bought a vehicle and had buyers remorse or wish you didnt buy it and try to take it back, not one dealer in Oregon will take the vehicle back if youre not happy. I understand that the dealership wasnt happy with my trade-in but the deal was complete I paid for the brand new truck in full gave them the title for my trade in and had to contact the DMV and file a DMV investagation to get power GMC 2 release the title for the new truck and they had some special agreement with the DMV investigator to where the investigator contacted me and told me that take the truck back and until I started stating ORS which is Oregon revised Statute laws the investigator realized I knew what I was talking about and gave up on me and told the dealer that they better release the title or theyre going to have a lawsuit which they did. Please please buyer beware Im not getting anything out of this but trying to save somebody that headache that I went through. Now there is a $10,000 judgment against me that the dealership is probably going to take me to collections for. Not one letter did I receive at my home stating that they were taking me to court not one person showed up to my house to serve me but yet before they went to court they sent tow trucks to try and steal the vehicle and harass My Father which is 65 years old daily and threatening him with lawsuits when he had nothing to do with the deal. For anybody doubting my story I will send you a complete copy of the lawsuit, the proof I have from OnStar that I never left there in my used truck when the deal with complete, the Visa transaction when I paid for the new truck and all the papers from the lawsuit stating the facts the dealer came up with. The top it off I did call the lawyer towards the due date of the lawsuit because a friend of mine scene the notice in the local paper and I was able to contact the attorney just in time and he told me that he would get back to me which he never did and took advantage of me waiting for his phone call to go to court knowing that if I didnt show up the dealership would win by automatic default. This is a flaw in the judicial system, if somebody files a lawsuit against you and somehow can convince the judge that they did everything in their power to contact you and they could not theyre able to leave a newspaper ad for a couple of months and if no one responds to it theyre able to get a default judgment and you automatically lose.

Cris Garcia was very friendly and honest. Good experience all the way around

Adviser Michael Warney was perfect in his job at seeing that the work order was complete and had additional work on his own to do so that the job was done correctly. He a real professional.

See Marlo for your next car, he and all of the staff were friendly and helpful.

My fiancée and I were visiting friends near Salem and decided to stop in at Power GMC. They had one of the very few Sierra 1500 Diesels in the area so we wanted to take a look. Gustavo greeted us and was very welcoming. He showed us models we were asking about and helped clear up questions I had about the differences. Since the model they had in stock wasnt the trim line we were looking for, he searched the nearby inventory so they could transfer one in for us. While they were working to bring in a truck for us, the sales manager, Rick, was staying in contact with us and helping. Ultimately they got the truck in that we wanted and made the purchase. This dealer is over an hour drive from us, but we went back to them because of how nice it was to work with Gustavo. We didnt leave the lot feeling gross like some places can feel like. Many thanks to Gustavo and crew for making this investment a really nice experience!

What service!!!! I had my GMC truck towed to Power. I then received a text from Steve, I assume the Service Manager, indicating that the truck had arrived and he would get back to me as soon as they diagnosed the issues. They got on it, and Steve kept me updated. He asked permission for anything they needed to do; and once approved, they were efficient.If I had any issues, checking out was like being in front of an airline ticket agent, typing away forever! But that does not detract from the most excellent service I received. Outstanding!

I love how my experience is with the oil changes at the Kia. And the GMC truck. So i decides to ask if they can service our traverse. They said they could so now all our vehicles are services in one central area

Benjamin Esquivel helped us get my husbands first new truck. He was kind, helpful and very knowledgeable. It was a quick and painless process and we will definitely seek Bens assistance for future purchases. Benny, thank you for helping me find my new Acadia as well. We are now a GMC family.😀

Mike was awesome! He kept me informed of the progress of my service visit. Kept me updated on the time remaining before they were done.

My Godson, Benjamin Esquivel, is a highly skilled Automotive Advisor at Power Buick GMC of Salem. He has dedicated his life to ensuring all his customers understand the buying process while meeting their self-identified needs. You wont find another with his passion, heart, and knowledge within the industry. I highly recommend Benny for all your vehicle purchasing ventures. #BennywiththeWhips

The staff went out of their way to make sure I received what I was looking for. They were also helpful in making sure I was getting a good deal, and yes I checked pricing. They took the time to go over available services. This was all done without high pressure. Finally, everyone was friendly from beginning to end.

Celso Perez was a great salesman who was caring and thoughtful of our needs. He is great to work with. You will be happy with his service.

Andrea was amazing! Can’t say enough good things about the experience. Very knowledgeable and went aboveboard you get the deal done.

Young man named Ben, lucky enough for me just happened to be close to where I parked. He asked if I wanted help, but didnt hound me. He happily and accurately answered my questions. I asked for his card rather than him pushing it on me. He gratefully did me right. And got me in to a great work truck at a wonderful price. Much love and respects to Ben and Power Buick GMC. Im a complete satisfied customer.

If we ever buy another company car, you know well be going straight to Benny! Thats right, wed commute across state lines just to ensure we are getting his level of customer service (which is unrivaled on the west coast). But luckily, we probably wont have to since Ben is willing to personally drop cars off at your front door! What a guy!

Andrea Lanham and the team at Power Buick GMC were fantastic! They listened to us, were patient, and worked to get us the absolute best deal for our new car. Highly recommend Andrea Lanham and Power Buick GMC!

Ben made the car buying process so easy, fast, and fun! He was very knowledgeable and made sure the car had the things that were most important to me. I left very pleased and with a great car. Ben at power GMC & Buick is my go to car guy!! Highly recommend Benny With The Whips 🚗💨

Great service department for my GMC. Arrived at the appointed time, was checked in, and the vehicle service was completed about 20 minutes before the quoted time.

I really appreciated how Mike really listened to me when I was telling him what was wrong with my car and when I went to guaranty Chevrolet in Junction city and they did put new parts in my car said they fixed it but then 15 minutes later I drove away and it was blowing out hot air I was really upset because each time I had to drive down there I had to take a day off from work so I wanted to make sure that everything was going to be covered under warranty Mike really went the extra mile to make sure it was covered under warranty and instead of two parts which is what guaranty Chevrolet said it needed it needed about 13 different parts and now my car seems to be working fine and I have air coming now which I really appreciate. I love the fact that I didn’t even have to ask for a loaner car Mike just offered that to me and since I run my own business in independence it was extremely helpful. Thank you to Mike and thank you to all the people that were involved in fixing my car and assisting me I appreciate it so very much. Hope that you all have a good week coming up here tomorrow. And I really hope we all can get through 2020 and the next year will start to be better! LOL :-)

Andrea is the greatest! She is so helpful and I enjoy her company so much! As an older person, I am just so grateful for the time she spends with me when I need things explained to me about my new Acadia! She is a gem!!!! We are so happy she is there for us!

Celso P. Has been a pleasure to work with, he understood my needs and efficiently found a great option for me. I purchased a company vehicle for an honest and fair price. I recommend working with Celso, he will take care of you.

So I received amazing service before I even walked into the building. I was referred to ANDREA from a friend and she was the best at finding me a perfect fit. Ask for her for sure 👍

Ben did a great job of finding me the car that not only Fit my needs but was everything I hoped for as well. He is very pleasant to work with and is very polite. We plan to have him help us find a truck when we decide to look!!! I highly recommend having him help you if you are in the market for a new vehicle.

I really enjoyed working with Milt Frye. Hes very knowledgeable and a true professional.

Went to gmc for a gmc 2500 denali thought I knew about the truck until Ben helped me and showed me some features I never knew about. He is really knowledgeable and passionate of what hes selling. If your thinking of getting a Chevy think twice GMC and the Ben are way better#Benwiththewhips

There were some initial challenges due to COVID driven inventory issues but I was treated fairly and with respect. Power has a new loyal customer. I highly recommend this dealership.

Overpriced and lacking customer service. Recommend taking your vehicle elsewhere.

Go see none other than Benny with the Whips. He has not only been a financial advisor to me in the past on my vehicles but he will be there to help me buy my next car and so on. Thank you Benjamin for your hard work, your honesty, and your efficiency. 10/10 would recommend Power Buick and GMC and Benny for vehicle purchases.

Andrea is such an amazing sales person and did everything in her power to make sure me and my family got into the car that we needed. I definitely would recommend going here and seeing her if you are looking to get a car!

Benjamin recently sold my daughter a car. His service was professional and helpful. My daughter loves her new car and feels she was heard and her car needs were met. Benjamin is an outgoing and very amicable young man. He knows cars well.

This was a follow-up issue from a previous service appointment. Staff was understanding, professional, and courteous. The issue was resolved in a timely manner.

Requested all old parts be returned to me. Some parts were returned. My level of trust is not good so far.

Andrea Lanham made our experience this past weekend so great! No pressure, she researched tons of cars for us and made sure that we were getting the best available. Shes incredibly knowledgeable about all the features and made this big decision very easy for us. We will most definitely be back!

Ive been coming here for approximately 10 years and everytime I deal with Celso Perez or Daniel Bonzi. These 2 guys are the best. They listen to what your wanting and with no BS they do everything they can to make that happen. I will continue to come back because of these 2 guys.

We had the best experience EVER at the Salem GMC dealership when we purchased our truck recently. Our salesman Milt and finance manager Frank were absolutely amazing. We had driven a long ways to get there and they made sure everything was done to make sure we were taken care of right away. And they are the nicest and most respectful people we’ve ever worked with! We will definitely buy more vehicles from them

Mike was great. Took care of everything and kept me informed of what repairs needed to made and verified coverage under warranty. Very impressed with the quality of service I received. I highly recommend Power GMC and specifically Mike.

Andrea is literally THE BEST ; I have never had a more smoother transition purchasing a car. Everyone at the dealership is so very helpful and amazing ! I can’t praise them enough for all the hours they put into making our dreams come true !!!!

If you’re looking for someone who knows about cars and who will help you find your perfect match then Benny is your guy. He’s professional, caters to your needs and has helped many people I know find their dream cars. Make sure to visit Benny With The Whips at GMC!

Benny with the whips is the BEST! I’ve never had such a great car buying experience. He made the whole process so exciting and enjoyable, I’m so so happy!!! Thank you Ben!

This was the easiest and most laid back experience I have had buying a car! So grateful for their hard work and amazing spirits! If you go in, be sure to ask for Andrea. #AskForAndrea :)

We had a great experience with Benjamin Esquivel. Handled our trade in and new purchase with professionalism and also made the purchase fun. I highly recommend working with Ben at Power GMC

Ben is my big brother and he has such a kind and genuine heart. I’d recommend him anyday to any customer. Has such a kind heart:)

Ben helped one of my closest friends find her new perfect car. We had such a great car shopping experience because of him, he was so professional and took all of her needs into consideration.

Andrea was great. Was very patient not pushy at all. She didn’t act like most car salesman. Spent quite a bit of time with us. I would suggest to anyone to go to her if they’re looking to buy a new vehicle. She can help you find what your looking for. Thank you Andrea!

The service team was great! They got me in quickly and even discovered a problem with my brakes when they test drove it and replaced it for free. Thank you!

Everyone there at the dealership was and is so awesome. Keep this team and finance was very very good.

Ben hooked me up with a great deal. I’ve never had a better car buying experience than with him. Would highly recommend buying a car from this guy 👌🏽

Great Service Staff !!! Easy...Fast...No Hassle experience EVERY time. Staff is eager too help in any way. 10+ in my book !!!++++PAUL WHITE++++Sublimity, Oregon

Bob made the entire buying experience easy. He found the hard to find vehicle and then stayed in touch even when the lights went out for a week!

Shout out to Andrea @ Power GMCThank you for making my sons first car the best deal of 2021! #AskforAndrea

I went in looking for a mid size pickup and Jaron and Toby found me a great pickup GMC Canyon A/T with great options and gas mileage better than expected and pulls our R Pod trailer with no problem I am very pleased with my purchase and experience.

They were professional and encouraging. Took the time to find the right vehicle for my situation.

Amazing no pressure environment! Make sure you ask for Benny With The Whips! He made our buying experience so fun and easy!

I had the best experience here that I have ever had with purchasing a vehicle. I was referred by Jason who put me in touch with Gustavo. Gustavo was genuine, honest, straight forward and made my experience even better than I had expected. Initially he contacted me and we communicated through text message, I drove a couple hours to see the vehicle and he was very helpful. I would highly recommend Gustavo to anyone looking for a new and used car. Thank you Gustavo!

Our salesman Benny was awesome funny and straightforward got us the deal we needed for the car we wanted. I will not hesitate to buy from him in the future.

Will not return! Was more then helpful to show me any truck, but not knowledgeable one bit. Could not get the models of the vehicles correct which made it harder for me to find the vehicle I wanted. If you want a good deal this isnt the place to go! They want MSRP for their vehicles and will come in with a very low offer if you bring a trade in!

Andrea and her shadow Abigail were so helpful for many hours on a Saturday helping me find the car I wanted. they did just that, Im super happy with my Toyota 4Runner! Id recommend them, they are really helpful. Vanessa, the finance manager was extremely good too! She helps me through my first time financing a vehicle. She was so helpful! #AskForAndrea

Used car manager was pleasant to talk to. Thank you for your time. WGD

Very dishonest people. Service manager is rude.***edited. Their comment below is a joke. I did reach out to both of them, they are not interested in talking to me.I called to talk to randy the very next day, he wouldn’t let me say a word, and when I started stating facts he hung up the phone on me. Jason never got back to me. They don’t care about their customers.STAY AWAY FROM THIS PLACE!

Andrea was is a wonderful person. She helped us find a more reliable truck. She is a very kind and patient person. Thank you so much for helping us find the right one that fits us and are budget. It was the best experience I have had in a long time when buying a new vehicle. I will definitely be recommending Andrea to other people and friends.

Best car buying experience! Derek is patient, helpful, understanding, informative and super fun to buy a car from! Everyone at this Power location was awesome...like literally everyone was fun to be around. From us changing our mind a few times, to getting us into the payments we wanted, to detailing and even FILLING our gas tank! Getting an amazing deal on a Beautiful car! Seriously fantastic! Thanks guys 💕 sending all our friends your way for sure!

Go see my good friend Benny with tha whips! He’s an exceptional guy and always strives for success and is always there to please the customer.

Nice shopping experience. No pressure salesman. Bob did not hurry me and showed me several options.

Mark was great! Gave us an amazing deal.

Took truck in for an oil change. When picked up the truck I noticed large damage on my tail gate. Told the service adviser and the service manager. Service Manager was very disrespectful, verbally abusive, started calling me names, cussing, asking me personal questions. Didn’t want to admit that the damage was done by them. Told me that I can afford to fix this scratch. So I told them that the truck is not leaving the lot until the damage is fixed. So he called cops on me and got me kicked out. I am SHOCKED. I mean the damage was clearly done by the dealer, if you guys pull up the camera videos you will see that the truck came in without damage on the tailgate. I dropped it off with a coworker and he can prove that there was no damage.

Kind and effective agents & technicians

Ben helped us today answered all my wife questioned like a champ and very easy to work with🤙

Service department always explains what is going on with my vehicle. I appreciate the level of communication they provide to their customers.

Great work.

I have bought many GM vehicles over the years from Randy and his excellent staff. They always deliver the best price for quality GM products.