Ive only been here 3 times, but I dont feel the need to ever go find any other hardware store in this area. The staff are friendly and attentive - both times as soon as I walked in an employee came up to me and asked if they could help. They showed me exactly what I was looking for (needed a key made & mailbox decals, shelf spoons, a screen repair patch) and answered all my questions/explained how the products work. These people are well trained and actually take the time to provide customer service! Even though Im close to home depot, this place is my first choice!

A man helped me right away. Got what I needed and paid a normal price. If you need screws or nails. They actually still have draws fuller them. You dont have to pay for a packaging. I will go back here for all of my hardware store needs.

One of the last great mom and pop hardware stores. Helpful and knowledgeable staff

I thought this was a fantastic family of knowledgeable hard working folks...but it turned out to be a family of rude capitalist bent on profits over customer service. I will never darken their doors again.

Really like there products and there customer service great place to buy tools and cleaning supplies

A staple of downtown Salem. They have all the necessities as well as every type and size of fastener you could ever need, several times the selection of a big chain hardware store. The staff are very helpful and like old friends, my family has been coming here for three generations.

Old fashion hardware store. Its only missing the squeaky floors!

They always treat you like family.

Helpful folks, easy to shop there

I love this ACE store because of the manager/owner and his staff . They are GREAT. And I love that they have things I need (and ..things I didnt know I needed ). Just my happy place. They let me bring Pocket and he loves the squeaky toys. Best tools. Best cleaning things.

Nice people, very helpful.

The store is always neatly organized and the staff is incredibly helpful and friendly. More often than not they have just what you need! This shop is a wonderful asset to the community.

Very friendly and helpful!

I really appreciate that this store is downtown Salem. The location is convenient. The staff is so nice and have even made recommendations on where to get the supplies I needed that they didnt typically carry there. Ive gotten paint supplies, nails, snow shovels and buckets there. Pretty good selection of products for a smaller sized store.

Great experience here. Only went in for electrical tape came out with other things I had wanted and needed because they associates actually HELPED you and meant it when they asked if you needed assistance.

Great place, locally owned and operated. A Salem institution. Service is a thousand times better than at a big box store.

Art and his better half, are amazing.

My go to! Always helpful and kind. And always have what Im looking for.

Upon entrance to the store the workers were very rude. They wouldnt even let us use the bathroom. We refused to buy anything from them due to their rude behavior and left the store instantly. I would never recommend this store. Very bad 1st impression.

I have just started using them for curbside pickup during Covid19.Excellent experience!Order and pay on the Ace website and get an email when it’s ready for curbside pickup! So simple!

Always has what I need and very pleasant people work there

Great store friendly and helpful crew

Very knowledgeable people. The ace brand is decent enough. Before the box stores, this is what you used. You still should. You get to know the flows. Remember it is a hardware store so you wont find large supplies.

I love old fashioned hardware stores. Those places where you wander around and find all kinds of useful things that you never imagined existed and, in the process, get a basketful of things you forgot you needed until you saw them there? Thats the kind of store that Winer Bros. Is. The staff are friendly and helpful and seem to take real delight in helping newbies learning to keep their homes but equally in experienced handy folks. The shop is small, human sized rather than an overwhelming barn of stuff, and it smells of lawn care products and paint. Located in historic Salem, it offers convenient supply of electrical and plumbing supplies along with the weird stuff that only hardware stores offer . They are oriented towards the consumer rather than contractors.Wheelchair accessible, street parking with meters, cash, credit and debit. Stop in for hardware but also for that more personal experience that was hardware stores before the big boxes.

Fabulous service.

Everyone is very friendly and helpful great place to shop

Its Ace Hdwr, what else needs to be said

Allan an the staff are great. Helpful and knowledgeable, not like Home Depot where no one can answer a question, even if you can find someone.

Not bad at all everyone knows what they are doing

Got local HW store. One of those places that always seems to have - if not the exact item you are looking for - at least something you can use.

Friendly, knowledgeable staff.

Great service. Artie is the best, he will help you find anything you need.

Perfect little hardware store. The staff is friendly and very knowledgeable. The prices are average

Great hardware store with friendly and helpful staff.

They dont always have everything in stock, but staff is very helpful and friendly. Quality of products is often better than what you find at big box stores.

Great place to find hard to get items you can not get at Home Depot or Lowes.

Loved it

Old stand-by hardware store with exceptionally FRIENDLY and KNOWLEDGABLE staff. I have traded with them for more than 20 years.They have suggested solutions to many problems.

Nothing beats a mom-and-pop hardware store when youre looking for the correct item in someone that knows what theyre talking about. This place is perfect as customer service is amazing and all the employees know what Im talking about and where everything is in the store.

Great place with friendly workers to help you find all you need, shopped there for 17 years

Ace Hardware/Winer Brothers is probably a sort of a dieing breed of old-school hardware stores, and I for one hope they remain for many years to come. I have nothing against big stores like Home Depot, but having a a solid neighborhood hardware store like one is cannot be appreciated enough! A business like this is just one of the reasons living in a city like Salem is so much more convenient than many other town or burbs.Both owners have an almost encyclopedic knowledge of tools, parts, fasteners and any other materials you might need for repairs, and projects. They go out of their way to keep prices reasonable and I never have to wonder if Im overpaying. Id say a good 85% of their customers are repeats, many are local contracting professionals. The owners make sure their general staff are just as (or nearly) knowledgeable too, and all are very eager to help if you need it. On the other hand, if you state you dont need any help, they wont bug you if you take your time picking things out.As an itinerant DIY fixer and builder, 95% of the time they have exactly what I need, and if I need help or advice one or more of staff will know the best answer to my questions. As far as I can tell almost everyone there lives in or nearby the city itself, and most have been there for 5 years or more. They greet most of the customers by name as they come in, and knew my name within the first month or so I started going (about a dozen years ago at least).They also do a good job with the space they have and regularly rotate in/out season items in the front of the store. The back half pretty much stays the same year round, which is exactly what you want: easy to find just what you need!

Great local hardware store. Extremely friendly and knowledgeable.

Always full & has excellent selection of stuff

Staff was able to find what I needed (a two-inch fine thread cap screw) in under 30 seconds

The staff is super friendly/knowledgeable.This the absolute handiest place to have just a few blocks away from my house.

This place is awesome -- all of the options (and pretty decent pricing) of an Ace Hardware, but with the true hometown customer service of the hardware store down the block. You walk in and someone immediately greets you, with a Hello! and a genuine, What can I help you find today? It was the first time that I had ever asked for help in a hardware store and didnt feel like I was bothering the employee. Yes, dammit, I am a girl, and no, my dad didnt teach me these things! Luckily, Winer Brothers is there to help answer all of my questions when Dads not. Skip the trip over to Home Depot on Highland Ave and go here instead -- you wont be sorry.

I’ve been going here for 12 years and they are so helpful and so friendly.it’s a pleasure to shop there.

These guys have always had everything I needed, known right where it is - and had it for less than I worried about. I work in Boston, so I wish they had later hours, but all around great store!

Always friendly any helpful.

The guys that work at this establishment have been around a long time, theyre always very helpful, polite, and fast when it comes to service. everything that you could want from a store, without the sales pressure.

A nice local hardware store with friendly people.

Great customer service. Always have the hard to find items.

Hardware stores in downtown Salem are a joke. If I need to buy something for a project after I get home from work, theyre already closed and they dont always carry what Im looking for. Home Depot on Highland Ave. is open later and usually has everything I need.

Always friendly and helpful.

Great little shop with super helpful staff.

Fine neighborhood hardware store. Small but well-stocked.

The staff are very helpful and knowledgeable.

Ppl are always pleasant here!

Best service of any hardware store in the area.

Has some good deals

Excellent help with a problem I had.

Winers always has the hardware and can help you locate what you need for a project.

Staff are always helpful

Friendly, helpful, local.

Have most everything for small jobs

Great, helpful staff

Helpful staff

Convenient but expensive

They can help with just about anything

Very knowledgeable

Cool

Excellent attention!! Very good prices.