As usual, the service and sales departments were friendly and efficient. My 2009 Murano was DOA from overheating so we went in to get options. We left owning a 2019 Murano. And feeling good about it!

The service is good and they have a shuttle service and other amenities if you need to wait in the lounge.

Mr. Mike Tallie stole the show for me! My car was making a weird whining noise near my engine, steering was becoming difficult, and the feared Check Engine light had some on. Come to find out, a previous mechanic at a different location installed my mass air flow pipe incorrectly. Mike fixed it and didnt have the heart to charge me for a simple pipe adjustment. He scanned over my whole car, simply advised me I could use some new tires but other than that, my car was in top shape. Well, before I hung up the phone, I told him I wanted him to fix my known car issues. So I ended up getting him to fix my shocks, alignment, new set of tires, and a fluid top off that same day lol Mike understood I had to pick up my kids from school and had a loaner ready for me. Helped me stay in budget by scanning for any coupons he could find, that I really appreciated in this economy. I got my car back that same afternoon and let me say, my car runs like shes fresh off the assembly line again!! Thanks again Mike. Ill definitely be returning for my other Nissan fix ups. I also want to thank the lady that scheduled me, she understood I only have this one car and needed to be seen as soon as possible. She was able to get me in the next day.

Showed up greeted me right away. They took my vehicle in immediately and finished my vehicle in a timely manner. They also called to check up on how my service went and if I was satisfied! Will return and HIGHLY recommend Nissan Service Center!

I took my car in for an oil change. The man who returned my car to me did an awesome job drying and cleaning it after they washed it.

47 bucks for an oil change but Firestone beat their prices on brake fluid flush, automatics transmission flush, power steering flush, and engine flush

Went in to have battery checked and I was surprised when I told it would take 2 1/2 hrs. It took approximately 2 hrs but the guy kept me updated on the service. He really had a positive additude.

Service was excellent and the employees are very polite.

Its a dealership so of course its pricey but the service crew was fast and courteous.

Theyre courteous and the only con is the wait time. It was busy, and I waited about 90 minutes for an oil change.

Got there a 10 no problem And without between an hour and a 1/2

Roland id a good guy. Nice place to get repairs.

My lightly used Rogue gets decent service & incurs reasonable costs but about 1/2 of the time my fiances Sentra is taken in extra issues are found and we shell out $1,500-$3,000 & they keep it for almost a week!

Always great service!

Great people is the value added. Their people are great.

I waited until the work was done before I posted and have to say I had a great experience at the service center. Everyone was kind and attentive. My issue was fixed and my service center consultant was super kind and helpful. I know I was a handful, calling with a ton of questions and he was always responsive with information. He called daily to give me updates on the status of my repair and was patient. I know most people have small service items but mine was large and took days to complete so I was especially anxious and they handled me and my car with care. I will be returning for any further issues that I may encounter.

Very happy! Staff very helpful!

This place is one of the most professional places that Ive ever shop for a car. This is one of the best places to by a vehicle....NO B.S.Service department is great, they went the extra mile for me and my daughter after a massive hail storm 3 yrs ago. Cant say enough about quality service

Great place to buy a vehicle because you dont have to haggle; however, the service department is not great. I have been taking my vehicle to Gunn Nissan Service Center (since purchasing my 2010 Nissan Rogue) for the past 9 1/2 years and 9 times out of 10 they do not greet you. Ive often sat in my car for awhile and call the service department by phone to say Ive been here waiting, then they come out. Oil changes take anywhere from 2 to 2 1/2 hours, not a quick service at all. They always forget to add my mileage sticker so I will know when to come back. They do have a comfortable lobby to wait at and offer drinks and snacks while you wait. If they had a better service center I would probably be looking to purchase my next vehicle with them. Luckily my Rogue is still running great so I think Ill be hanging onto it for another year.

This Nissan service has been the best Ive gone to. The staff were very professional and attentive. I also feel my vehicle got a good service too.

Great service, staff is easy to walk with, approachable. Bring up concerns and provide options for coverage, willing to work and provide an offer. Cool Starbucks machine and tablets with Fortnite on them while you wait. 😎

Took one and a half hour for an oil and filter change.

Gunn Nissan service departments quality of work is exceptionally outstanding. They have repaired some pretty tough problems I had with my Frontier. I am extremely satisfied and will return when I really need expert service.

They answered all my questions. And they had free coffee. service sold me exactly what i wanted and didnt try to upsale me anything like most shops.

First off, I clearly probably bought my Nissan Titan from the wrong dealership. Ive only had the vehicle for approximately 8500 miles and was experiencing some issues. Those issues were raised at a service department for another Nissan dealership on I 35 near 1604. Speaking to multiple people over there promising me that things will get done, nothing did.Promises are made by them that they cannot keep.Now enter Gunn Nissan service center.Being greeted by Roland when I drove in the service drive was great! Very polite and courteous. Exactly the type of person that you want greeting your customers when they arrive.My service advisor Albert Cantu was the best! I relayed my concerns about the other dealership and stated I did not want that to happen here and it did not!I told him what my thoughts and concerns are regard to the vehicle being brought in.The Titan was kept for 2 days with a loaner vehicle given to me.Albert gave me daily updates and informed me as to the situation with my.I want to thank Brian for talking to me and listening to my concerns with the vehicle as well. Brian is a very knowledgeable mechanic they should be happy to have working there!I highly recommend Gunn Nissan for any service that you need. from the staff and personnel that they have working there, to the customer waiting room, to everything!Albert will definitely be my point of contact whenever I need service done again. Thank you very!

Service Island lady was not customer service friendly. She did not ask help from anyone to assist me with the radio system. She stated what she didnt know about the system. So, instead getting Assistance, she begin helping another customer and left me by beside my car. She demonstrated poor stellar service. One of the cashiers took and was helpful by guiding me to someone who got answer on how to operate system. This was stellar service from these two gentlemen.

Very good service. All the folks Ive dealt with in service very professional and personable. I feel comfortable taking my vehicles here.

Gunn Nissan is an awesome service center.

When I took my vehicle to get my first oil change in February the coffee machine was not working (disappointing) so we walked to buy coffee elsewhere. I had signed up on the one to one awards program. Sadly, from February to August not once did I ever receive a coupon either by mail or email. When I went to Nissan the second time in August I explained my concern and I am happy to say that I was able to get this issue resolved! I love getting my oil changes at Nissan because the price is affordable and I actually get to see them working on my vehicle through the window. I love to see the staff willing to help the customers and to treat them as a priority. Keep up the good work Nissan employees and may God Bless yall.

Holy cow. I guess the honeymoons over.I had the service department work on my second car, a Mitsubishi, which they claimed theyd have no problem with.Parts were installed poorly. Spark plugs out of spec. Gasket put in upside down, preventing a seal and causing a leak in the system.How did I find this out?They told me they couldnt figure out the problems with my car after their repairs...over $2500. I then had to take the vehicle to another mechanic who diagnosed the shoddy workmanship from Gunn. Another $1500.When I went back to Gunn letting them know what I had discovered, that their mechanic had put parts in incorrectly, I got nothing but runaround.They offered to give me back money only for the bad parts ($350) and took no responsibility for me having to go to a second mechanic to diagnose their screw ups.Guess what Gunn: I was poised to buy two new cars from you this year.Now, Ive lost complete faith in you and, consequently, you have lost my business forever.Im just glad I found this out before buying any new cars.Best of luck to you. Youre gonna need it.

Gunn Nissan is where I bought my car in 2009 and they take care of all of my service needs. My service agent was Kristopher Asevedo. Very polite and very professional. Waiting room was very clean and that is very important while waiting.They will always have my business.

Gunn Nissan to me is the best place to ever do businessYou cannot get more helpful people that can direct you anywherehelp you get what youre there forThat is on phone or in person at the placeCool part is they a few questions and they listen to your answers

Great location and great staff!

Chris Roundy is a one of your best service guys. Went in for oil change l was in & out fast. Fantastic job. ⭐⭐⭐⭐⭐

I recommend Gunn Nissan to anyone that wants to buy a great car at a great price. The service department is awesome! I love this place! Sales & Service Department are WONDERFUL!CARMELITAA VERY SATISFIED CUSTOMERS

All repairs I requested were completed almost on time versus the time I was promised; but nonetheless they were done with no complaints. I personally felt the prices were a bit exaggerated. Our service manager was professional and communicated respectfully as well.

I absolutely love Gunn Nissan. I went to World Car Nissan when I 1st moved out here because it is close to home. Worst customer service ever. I never went back. First visit at Gunn Nissan was exceptional. They are all very friendly and helpful. Luis Contreras has been my service advisor from day one and he is always very helpful.

People were very friendly, waiting on this right away. Very nice and polite. Goddess in and out without any delays.

The people are kind and friendly, with a genuine service oriented attitude. I highly recommend Gunn Nissan service center.

The exceptional customer service provided at Gunn Nissan is the main reason I am a repeat customer. The whole Staff is great. But, Id like to extend extra thanks to Mr. Wallace in new car sales. His attention to detail and product knowledge is second to none, and his welcoming personality made my latest Nissan purchase a pleasure.Thanks again.

Came in for an oil change, was met by Joel A. Very knowledgeable, explained what I needed and estimated time. Excellent customer service. He is the reason why we will always be loyal customers. Thank you Joel for all you do .

Always friendly. They kept me up to date during the whole repair process.

Friendly staff, they explain everything to you in terms you can understand.

Gunn does things better than your average dealer. They at least try to accommodate you and help with any issues you have. Friendly enough and very professional for sure. I’ve taken my car in at least 2xs a yr. always a good experience. No issues from me.

Nicole was excellent. Dealership was nice.We are truly enjoying our new 2016 Nissan Rogue. Nicole makes herself available to answer questions even after we left the dealership. Thanks again.

The one simple price is the only way to go. Hassle free and the salesperson fully explained all the options available. I would highly recommend Gunn Nissan to anyone who is interested in buying a vehicle.

First time car shopping on my own as an adult. Everything was upfront, easy to understand, and everyone made it very comfortable for me. Customer service was outstanding and my trade in was way above my expectations. I love my new vehicle and I would recommend this place to all my family and friends.

Gunn Nissan is the best Nissan dealership in San Antonio. Their service is excellent. They have porters there to great you and answer questions when you drive up. The service advisors are friendly and really pay attention to your needs.

Great!

Very friendly very helpful 👍

This was my second car shopping experience at Gunn Nissan. These are great folks to work with. Im sure theyre all good guys/gals, but I really liked working again with salesman Frank Wallace.

This was our 1st time at Gunn Nissan. Alex and Brian, were very helpful and friendly. They answered all our Questions, and was very helpful. We had no intent on purchasing a vehicle, intended on only checking out the New Rouges. But after we recieved our Quote, we could not pass up the Deal.Gunn Nissan exceeded our expectations. Great job Alex and Brian.

The staff here is polite and extremely helpful. I highly recommend coming here.

I was very pleased with our salesperson hes definitely a great peoples person, not to mention his skills.LUIS CQMPOS is very honest and knows very much what a customer needs and wants in a vehicle!I highly recommend him. All 10 scores above all the way on his report!

John Jimenez sales consultant and sales manger Chris Zapata did an excellent job helping me with all of my questions, they were very friendly, and knowledgeable. They made it an easy and quick process. More importantly they helped me find the right car that fit all of my needs. Looking for a Nissan or any new/used vehicle visit the gentlemen at Gunn Nissan.

Great service at Parts Department!

Service Department is rather disappointing. Took my car in for a wheel alignment and oil & filter change. After about an hour an a half, I drove my car off. It was as misaligned as it was when I took it in. Exactly the same, nothing changed, except that there were $90 less in my bank account. Now I wonder if they even performed the oil & filter change. Took it back during my next day off work and the service representative blamed it on my car having old tires. He agreed to have it looked at, however. This time I asked them for the alignment print out. An hour and a half later I was given my car back with the print out. Everything looked within the ranges except one part. I pointed it out to the representative and he told me not to worry about that, that the other ones were the ones that mattered, in a hush sort of attitude. Effectively, my car now drives slightly off to the opposite side it used to drive before the alignment, with brand new tires on. I feel as if he didnt care about my car and just wanted to get customers rotating through. Im not mentioning names because I dont like messing with people like that. Needless to say, Im avoiding this service department as long as I can.

Pop went my tire. Luckily with the recommendation of tire warranty at purchase. I was able to bring it in myself didnt have time to wait for tow truck which is covered . As they serviced my tire and replaced it in working order I took the time to walk around their showroom lobby. I grabbed some complimentary snacks and walked around the lot setting a new goal. They accomplished the service in under the hour and half time I had set aside to wait. Excellent, back on the road. Thank to all, service agent-ed, finance managers -socrates, salesman -alex who work to make sure all channels are open, and all warranties are understood by their service department and i. Keep in mind I have the choice to go any service station, but I choose to return. Before you BUY, give these guys a TRY! TELL ALEX C, David Pointer Sent you. Only you can stop you from getting what you want..! Gunn and Won!-DP

Elias Marroquin in service, was amazing to work with. Very professional and would highly recommend him. Great overall experience and highly satisfied with the service we received.

Good place for oil changes and such. Fast service and free car washes!

Great service, finally found a place I can trust with my car.

Outrageous pricing :(

Took my 2015 Nissan Altima in for an oil change and recall on the secondary hood latch. All went well. Fast and courteous. They even washed my DIRTY car. Big smiles on my end. Thanks Gunn Nissan.

Love coming here to Gunn Nissan to service my car. They never take as long as they say they will take, I get to work if I want while I wait because their wifi is awesome AND I get my own specialty double shot expresso cappuccino compliments of the dealership. Their coffee bar machine is the BOMB!! I almost wish I could wait a little longer. The best part too is they wash my car EVERY TIME!!

Personable and as quick as possible during oil change visit.

Gunn Nissan provides exceptional customer service! The staff members are all friendly and helpful. They are dedicated to keeping the customer happy!

I went for an oil change and it was done in the time they said it would be. They kindly listened for a sound Id mentioned hearing and informed me of options. Very friendly and helpful.

Amazing service and quality! I was in and out with a brand new car in under 2 hours. This was my first brand new car buying experience and I was not disappointed.

Provided excellant customer care & car service

Great place, service staff always willing to help

The service department is always courteous and prompt. My only problem this time was I brought my car in in a Thursday then the service employee left Gunn for some reason and I had a hard time reaching the new point of contact.

Service Associate Felicia makes going here a great experience!

Expensive

Eleazar was great as usual! Gunn Nissans service department Express team is very efficient I was in and out in a matter 30 minutes.

Great experience. Bought a new car in 4 hours and was out the door. They worked well with my financial situation.

Good service but you have to be firm with service dept on factory recalls

The service I received was great. Everyone was very professional and friendly. They always seem to go the extra mile here.

Felicia was friendly, informative and eager to help.

Always attentive and friendly, outstanding service.

Albert Cantu always nice.

Not happy

John Hernandez was awesome he got me in quickly and delivered my car as promised on time! I will deff be coming back to do the oil changes here as well any repairs that I need to do!

Always quality service and customer service!

3rd purchase at Gunn in 3 years. Received great service and Gunn was very attentive throughout the entire process.

Quick reliable service.

Great place for Nissan Service, look for Albeiro

Lack of personal.. big-time

Went in for oil change. Fast service and friendly staff.

Dropped my Altima for oil change and recall checks. I was notified when it was ready and my husband took me to pick it up. Couldnt be any easier than that! Service department is spot on!

Very friendly and helpful

Thank you for Being honest

Great service.

Not the best had a lot of back and forth going on with them...but it is a dealership lol

Service is prompt, friendly, and there is a machine that dispenses free coffee and lattes.

The service was excellent my opinion friends

Great customer service!

Used to go for every car service here.

Service was not good.

Professional service and friendly staff!

Outstanding service