I had the best experience today with the sales department...everyone was nice and helpful- ESPECIALLY JR!!! He got me into the truck I wanted in no time, great quality vehicle, and within the budget I wanted. He did an excellent job, never worried once and was never hassled!! Answer all my questions, I would recommend this car dealership, once again thank you Jr.

Went to Ancira to buy a new Jeep Wrangler for myself and walked out a happy customer. Oscar Flores was our salesman and he made sure to listen to what we were looking for and showed great hospitality. The buying process was easy and he made sure to teach me everything about my new Jeep before i left the dealership. I appreciate Ancira treating us fairly in this crazy market since we went to a couple dealerships before coming here and were not treated fairly or with good customer service. Great hospitality and great customer service. Will continue to come here. Thank you.

Ancira dodge Jeep and Chrysler is the best dealership around hands down!! Neil in sales and Caleb in finance are top notch and get you exactly what you want and don’t waste your time. They are the reason we will be mopar family for life and we refuse to go to any other dealership or deal with any other people there.Service dept and parts dept are also some of the nicest and honest folks as well!

Received a recall notice and Jesse was super helpful from the start. When I wasn’t sure If I had a ride to get my vehicle, he let me keep it there overnight. Easy process! Thank you!

My experience with Ancira was great, because my dealer William R. was great about providing me as much information as he could. He was very polite and professional and was not pushy or made me feel pressured to purchase the 1st time I visited the dealership. I told him what I was generally looking for and he was able to show me some of the vehicles they had in stock. He was able to answer to my questions as best he could and if there was something he didn’t know, he made it a point to find out for me in a timely manner. He made sure to follow up with me and ensure that I was satisfied with his assistance. William was awesome and made my experience at Ancira a good one. I would definitely recommend anyone looking for a Jeep to get with William. I know he will do his best to provide the best service most customers are expecting.

This is my second time back at the dealership and my 3rd Jeep and I can never complain. I absolutely love the service and all the time each person gave my family and I. They took care of our needs and my kids. It was an easy transition from selling the car to buying a new one. The finance person was also so amazing along with Jay. We were so happy and excited the whole time. I cant wait to go back in 5 years for my next Jeep!! I love The Ancira Team!!!

Sales people were great. Polite and not pushy. Bought a car, paperwork was ready when I got here. The car was clean but not sparkling:( finance is done the old school way so be ready to sit for an hour and sign your name, no big deal, they paid great attention to detail and made sure you understood. Great service for the car, parts department very knowledgeable as well.

Glad they were open on Sunday. I was able to look at what I came for and wasnt pressured to look at anything else. Ended up going with my first choice and I dont regret it. The transaction was easy and anxiety free. Did my deal on a Sunday and took delivery that Monday. It took them a while to get my vehicle ready but it was worth the wait it looked great was clean and I knew that everything on it was good to go.

It was a pleasant experience. As much as I hate car/ truck shopping I felt he was not pushy & knew what we wanted. It was a shocker to us that one of the first truck we saw we ended up buying. It is nerve racking when you go on their word yet we did (with some proof) this truck was perfect.The salesman was Bob Stuard yes I would recommend him. Now well see how the truck runs & pray our decision was right & Bob word is good. I will write again if anything is wrong with the truck that we werent told!!

Kaleb was extremely helpful, knowledgeable and patient. We enjoyed working with him. We especially love our new truck. Thank you Kaleb! Ill be back for my Palisade in a few years!

It was awsome, felt really relaxed. Did not feel pressured. Answered all my questions. I will definitely shop here again. Thank you very much

David Rodriguez and Rudy made buying our new Jeep just wonderful. Even in this crazy market they treated us fairly and were with us every step of the way. Because of no cars being available pretty much anywhere in the country they helped us custom order our Jeep and kept us updated on the progress every step of the way. Scott in finance made what can be the most painful step a breeze, providing plenty of options, finding great financing, and never making us feel pressured. A special shout out to April Ancira for connecting us with these outstanding associates .

Ancira did an outstanding job with helping me with my trade in and purchasing of a new vehicle. I had a bad experience with another dealership and they recognized that. There were bumps in the road but Ancira helped me get through them and provided the most professional and comfortable service. The salesman, Fred, was honest and sincere and made me feel like a priority. Ancira had that good buying vibe that you want from your dealer. Plus, I believe I received the best warranty and service package there is out there. Go check them out and you’ll be happy you did.

If you drop your car off for repairs, it will take ten days before your car makes it from the lot I to the garage to be looked at. Three months ago, the wait was seven days, so this is not just an uncommon surge. Their extended warranty will not allow you to take your vehicle to another repair facility. Will not buy another Dodge. The staff is friendly and apologetic. No issues with their treatment of me.Vehicle has now been in the shop for one full week. Called for an update. They hope they will get a tech assigned to it by the end of the week. Keep in mind, this is not how long it is taking to repair the vehicle, this is just to get it looked like. All Dodge products are officially not an option for future purchases.The car has now been in the shop for a full two weeks. All to fix a door latch. How this place is still in business is a mystery. The entire world was understands the concept of appointments and reservations. Not this place. Bring your car in today, but you must leave it for two weeks.

Jesse was the reason this whole experience was outstanding. He went out of his way to ensure I was being treated fairly and respectfully. His patience and professionalism were exemplary. If I do need to go in for anything again, Jesse will be the one I see. Thanks again!!!

Mikey at Ancira CJDR Dealership was awesome, I reached out to them online for a very High demand 2022 Performance truck, difficult to find, especially in the chip shortage era, and within a few days they had exactly what I was looking for, they were able to hold it for me with a deposit. They quoted me the MSRP, and I was skeptical upon arrival after hearing many horror stories of last minute low inventory fees being tacked on. Well that was not the case here, To my surprise unlike many other dealerships there were no add on additional dealer fees due to low inventory and the chips shortage. Entire process went smoothly, And they even had 2 drivers Follow me 90 minutes In my new vehicle back to Austin. Would definitely recommend Ancira!!

Ed is my hero! I was planning a trip out of town to visit my aging parents when my battery died. Not sure of the problem I contacted Ed on Wednesday and asked for assistance. He told me not to worry, bring my vehicle in and he would look at it. I wasnt expecting this type of last minute service, but it feels good to know when someone cares about you as a person. Because of his service my next truck purchase will be from Ancira Dodge because I want to keep my relationship with Ed.

If it’s going to take 3 hours for a simple oil change then I should at least be able to schedule it OR tell me the wait time when I call ahead (which I did) instead of just telling me a simple service can’t be scheduled. Most people won’t be willing to drive all the way over to hope for the best. Service used to be much better (used to be able to schedule them too). Now they seem to be discouraging the use of the services they sold with the vehicle. Disappointing

The service was over the top was very respectful. and courteous and the wait time was very minimal, I just read a book in there very comfortable lounge,I almost forgot I wasnt at a 5 star hotel

Jerron Hunt did a great job in explaining the details of the new vehicle. He went over and above to make sure this is the vehicle I wanted.He is an excellent salesman and knows the vehicles.ThankYou

Top-notch customer service. Josh from service took the time to explain everything in detail. In addition, he went out of his to find a technician to take care of one of the recommended items while my vehicle was still there. This was awesome, because of the workload I would have had to bring my vehicle back in 5-10 days but Josh made it happen. Thank you for the hospitality and once again Josh for the outstanding customer service.

I really appreciate the gentleman who tended to me. They were very polite and professional. I was given updates immediately. Best of all my vehicles recall was taken care of that day. I didnt realize that I could take my vehicle there instead of the dealership where I bought it. Ill definitely be taking my vehicle back for major repairs.

Porter (Art) was nice, greeted me promptly, and professional.Service Advisor (Adrian) listened to what I needed and recommended required services. I was kept informed on the progress of my vehicle. When it was done he asked if I was satisfied and if I had any other concerns. I am very happy.

Fred and Jay were fabulous. I appreciate their diligence in helping us get our new vehicle.

We recently purchased a new vehicle from Ancira Chrysler Jeep . The process was extremely smooth, fast and easy. Best car buying experience we have ever had by far! Our sales representative Robert Weigel was professional, helpful, never pushy and provided us with all options. I HIGHLY recommend the Ancira dealership and suggest Robert to help you.

Just moved here. As much as we dread having to get repairs done on our vehicles, the team at Ancira made it as pain free as possible. .Making an appointment was easy on their website. I was immediately greeted and felt welcomed. as I arrived.Shortly after I was approached by Adrain who listened attentively to my concerns and clearly explained the repair process. Like most places regardless of appointments there will be a wait but Adrian was in constant communication with me as well as other customers regarding the status of our repairs.. I was out in a timely manner and my repair was done to my satisfaction. Thank you!

The whole team worked together to make sure I got one of the hardest vehicles to find anywhere in Texas. They treated me with courtesy and respect from the first call through the buying process. Jay and Mikey made it seem almost too easy. Thanks for the world-class customer service!

Just bought a used Acura from this dealership and was really impressed by the staff. Isaac and Bob were incredibly helpful and very professional. I dont like buying anything and prefer just to look, buy, and leave...I dont like pushy sales people or any gimmicks. This place was neither. Great car, great price, and in and out without a problem. Thank you very much!

Patient and informative as we went thru the process of looking and then buying a vehicle right for us. Knowledgeable and professional.

Our experience at Ancira was by far one of the best car purchasing experience we had so far. We purchased a Dodge super-bee wide body. We drove 5hrs to purchase this car from them. The manager Rudy Solis was awesome.Our sales rep Fred was awesome. Will not hesitate to drive again 5 hrs to buy a car from them again. Thanks guys.

Staff friendly and zero pressure from salesman and finance manger. They worked hard to get me into a 2022 truck.It seems as though Chrysler doesn’t check their product thoroughly prior to putting them on the lot as I am having lots of issues. THE DAY I bought the 2022 truck The new and updated screen interface stopped working correctly, Alpine speakers are popping and amplifier, tow truck errors, non of the USB ports work. I have brought this to the dealerships attention so am waiting on instructions for service. Very disappointed with the product.

Adrian Armstrong really went out of his way to explain the process of the maintenance required for my vehicle. I have been using the Ancira service for all of my vehicles for the last 4 years and I have never had the level of customer service he provide. Adrian is a reminder and a prime example as to why I made the right choice in purchasing my vehicle from your dealership. Prior to using Adrian as my service advisor I have had horrible experiences for the last four years. Not only do I recommend that he is promoted, I also believe that you should use his personable skills in training other employees to improve the customer experience in your service department.

Amazing experience! This was our second purchase with the Ancira family!!! From the minute we walked in we were met with Kaleb. Very nice and well informed on the vehicle selections, we were able to find our perfect car!!! The sales manager and finance officer were all great to deal with and walked us through everything!!! Highly recommend visiting any one of the Ancira lots for an at home family experience!!!!

My personal experience was excellent. Great service advisor! And excellent mechanic. I repairs were clearly articulated and thorough. And the Mechanic did an excellent job. Very happy with my visit today.

Excellent dealership with great leadership at the Management level and well trained and courteous employees. I “built “ a virtual vehicle on the Jeep.com site and the sales staff used that data to order the vehicle from the factory. It came in on time and when I went to pick it up, I got VIP treatment and was on way in my new car in less than 30 minutes. I highly recommend this Ancira Dodge/Jeep dealership and I got the feeling that every customer probably feels the same way.

Sales person Junior was helpful and professional. An overall quick and great experience 👍.

My wife and I told ourselves we werent going to buy a car yet. We are just going to look and find what kind of car and if we fit we said. Lol Well, here we are posting a review because we found the one and bought it. The salesmen and staff made us feel very relaxed which made it easier for my wife to find the car she loves and not just something we settle for. It was a good experience. Thanks Bob

Mikey, Jay, Fred and the gang at Ancira are consummate professionals and I could not be happier with them or my new Jeep Gladiator. I highly recommend them!!!

I can always count on the Ancira Dealership to provide phenomenal service and go above & beyond what is expected of them.

I was surprised with the leave your vehicle for 5-7 days. However, the process more than made up for the time loss. Two prior bids came in at $1500.00 to $2000.00. Josh the service advisor and their mechanic presented the price so far on each part. The end result they produced a working AC for about one third of the bids. I am a happy camper. I believe they have a body shop. I will definitely try them.

Best Dodge Service Department Ive ever experienced. Ancira Dodge is the only dealership I will take my vehicles to be serviced. Additionally, I may actually consider purchasing another vehicle once my current Toyota lease ends in March 2022. Depends on vehicle efficiency though. Chrysler credit has been amazing so I will strongly consider it. Keep on Rocking the outstanding service Ancira Chrysler Jeep Dodge.

Fantastic experience. Was having trouble with my vehicle. But the staff at Ancira really took the time to work with me to get me in a vehicle I love!Thank you!

Very professional and welcoming. The staff was helpful and Oscar Flores was so very helpful. We had a great experience and are very happy with our purchase.

Adrian Armstrong, service advisor goes above and beyond his role. Proactive, polite and great customer service. He was quick thinking, planning, direction and actual work minimized wait time and got my truck back on the road.

Great experience. Went quickly. Antonio Flores is knowledgeable and incredibly helpful without pushing too hard for the deal. He was able to find exactly what I wanted twice. Got everything exactly where I needed it. Finance went through quickly and was even able to add an extended warranty for very, very close to the same monthly payment!. Awesome experience. We’ve bought from the Ancira dealerships twice before and they never disappoint!

Fast and fun jeep purchase.Shout out to sales rep Piper ask for her.Follow instagram: Eliaslogan1

Amazing job and great customer service I will definitely recommend. Charles was superb and very communicative. Everyone did absolutely superb!

I arrive to the dealership and knew exactly what I wanted the sales person was awesome and even though he was helping another customer, he made the time to help me. The dealership gave me more for my trade in than their sister dealership. Awesome service and great place to purchase a vehicle (new or used) This is my second vehicle I have purchased from them. Thanks for everything.

I had a leak in the front pinion seal on my 2500 4x4 which I had repaired at Ancira.Later I found that the same seal was leaking again.I called and spoke to Jesse Garcia (serv adv).Jesse scheduled my repair, I dropped it off expecting it to take 2-3 days.Jesse called the following day to say it was fixed!!Excellent service and professionally handled warranty repair.10 out of 10!!’

Kaleb Legoretta and Scott Russel took great care of us. Kaleb is an all star employee he made sure we were given an excellent customer service and made the process super simple. He knew we were there from Houston to get the exact car we wanted and kept us comfortable. Scott is a financial guru the way he explained everything to us was A1. Thank you guys so much we will definitely continue to do business at ANCIRA.

It was a pleasure buying my car from Ancira Chrysler Jeep. Very pleasant atmosphere, great customer service. I was in and out so quickly. Thank you for a great experience!!

James Pena is awesome! 100% recommend going to him and this dealership for solid help! He did everything he could to help me with my price range. This was not the first, or second, or third dealership I went to. But it was the best one! They care about you. Not about taking advantage of you. The process was easy.I’m in another state and James made it smooth! 10/10 recommend. Will be referencing my friends and family here when they’re looking for vehicles.

I ordered a new Ram pickup and Robert kept me updated the whole way and made everything super easy. I would 100% recommend going there and I am absolutely going there again once Im in the market for a new SUV.

Got my jeep towed over here, they took care 100% of it. They looked into the warranties and everything and had to pay $0… YES $0 for a replacement of battery and towing service. Definitely recommend

Service was excellent and my advisor, Jesse was polite and professional in his demeanor. Thank you.

This was amazing car buying experience. I’m the type of person to avoid dealerships. However, this car buying experience was different than my previous ones. I arrived early on a Sunday morning before the dealership even opened. I shopped around before I spoke to anyone. Fortunately for me Rudy the new car store manager was there. He was able to answer a few questions for me. He was helpful, knowledgeable and informative. Oscar and Brian were super helpful and patient. I did not feel pressured into doing anything I was not ready to do. They all made my new car purchase very pleasant and exciting. Needless to say, I was super ecstatic to drive away in my challenger! Thanks so much for all of your help guys, I really appreciate everything.I would absolutely recommend Ancira Chrysler Jeep Dodge Ram for you new car purchase.

Adrian in the service department was awesone.took care of my concerns and had my truck back to me quickly. I highly recommend the service department. The dealership is also awesome Caleb took great care of me. I would suggest this dealership over any other.

I had a great experience working with Tony Flores my salesman and the rest of the staff and Ancira Chrysler Dodge Ram. They helped me get the perfect vehicle and they were quick to answer any questions I might have. They also got me the best deal on my trade-in and worked to get me the best price on my New Dodge Charger.

I had been on a nationwide hunt for a Cadillac ATS-V for over a year. Found one at Ancira with the features and color I wanted. David Lea was a great salesperson. Consummate professional. Diligent. Quickly followed-up on all issues and communicated them to me. No hard sales - just great service. He made a remote sale painless. When I drove up from Houston to take the car, he gave me a crash-course on the vehicle systems before I drove off the lot and then proactively checked in with me on Monday to make sure everything went well on the drive home and to see if I had any questions. Love the car! Thanks!

Great costumer service! Super patient and polite thanks to Jesus Rodrigues (junior). We got a great vehicle no problem with the purchase!

Purchased my first ever Jeep from Ancira CJD a few days ago. Jay Awashra and his son Mikey assisted me. They were very patient and got me the best deal! The entire process was very quick. I’m so happy with my experience and my Gladiator. Will refer anyone and everyone to them!

Robert was the best salesman and helped make everything so smoothly. We drove the 2 hours from Laredo to San Antonio to get this deal done and it was worth it! Thank you so much to Robert and Ancira CDJR

Ancira is a great dealership. They are transparent with pricing and quick to help with anything we may need. Simba was an awesome sales guy and Javi, the manager, has always come through for us. We plan to be repeat customers at Ancira!

Jerron took down all of the details of what we were looking for in our perfect Ram. He didnt try pushing any extras on us and worked diligently until he found our truck.The most awesome part was that he didnt bock at our budget and was more than willing to take our numbers to the boss to see what incentives we qualified for so we could meet our budget. There were no disrespectful attitudes or pressure to make a purchase.When it came down to it, Rudy (the boss man) made us an amazing deal! I would definitely recommend these guys at Ancira Dodge Chrysler Jeep! They really want to see the customer happy with their purchase.

Brian Sixto was friendly and knowledgeable. He helped us pick the perfect vehicle without being pushy. Negotiation was a breeze! Brian advocates for us and got us a great price. We ended up leaving with a new vehicle without any headaches. Caleb Worfe in finance was very professional and took his time explaining all the legal paperwork. We appreciated the flexibility of management at this dealership. We would definitely recommend shopping here.

ED is outstanding guy who looks out for the customer. He also very informative about whats going on with my vehicle.

Great customer service professional sales guy best service ever keep up the great work My sales guy Aaron Lopez great guy he even went over and beyond to take car to our house great sales guy

From beginning to end this was the most pleasant car buying experience ever. Tina Ivan and Corbin were all professional and made sure my family was comfortable. I got a great deal and when the time comes I will look at Anciras lots first.

This was my first time here after moving from Florida. Adrian was very welcoming. It was a great overall experience and will be making this my permanent dealership.

Ivan my salesperson was great! Never pressured me and got me to my payment goal. Went above and beyond for me and I recommend Ancira!!

They knew the problem, ordered the part, let me drop off my vehicle after work and I had my vehicle back the next day. Charles communicated with me the whole way through!! I was always helped right away and never had to wonder what to or where to go. Wonderful easy experience.

I was very well taken care of, and had constant communication the entire purchase process. The service was truly exceptional, the price was lowest I could find, and the inventory was better than competitors. I will purchase my next vehicle here too!

Professional. Honest. Trustworthy. Best auto buying experience I have had. Great salesman (Luis Velazquez) and delivery driver (Jessie).

Nice folks! Helpful. All repairs done and done well. I appreciate the professionalism. Thank you for a good experience.

Jay was my car salesman and he was great! He answered every question, and greeted me with open arms (literally😆)! I made a trip from Houston to SA and was very satisfied!

Best customer service provided by sales person and finance dep. highly recommended best price on vehicle not like other that add up to 15k on market adjustment to the vehicle

This was one of the best car shopping experiences in San Antonio. Ancira used car sales took care of me and worked with me and listened to my needs and what was within my budget. I went in knowing exactly what I wanted. So quick, easy and smooth and enjoying my new ride.

Dealership was awesome and David made the process easy and informative. I will send others his way!

Wonderful customer service! Go see salesman Brian Sixto. There was no haggling, I went in knowing my exact wants and needs and Brian understood how to make it happen for me. I was in and out within a few hours, he even set me up an appointment within the same week of purchase to install my bed liner and side steps. I absolutely love my new Gladiator. Brothers and Sisters in Arms hooah!!!!! Go Army

We had a great experience buying here. Mikey our sales rep was fantastic. We will be repeat customers.

I had an amazing experience. They worked hard to help me stay in my price range and get a car that I absolutely love. Everyone was nice and attentive. You won’t regret coming here.

#Ancira, #Jeep, #Chrysler, #Fiat, #MoparFriends -I am seeking advice. My Jeep has been in Ancira’s service department 5 times since March 9 for transmission issues. The first visit I had my transmission replaced. I have had to take it back 4 times since then with multiple catastrophic failures. Each time Ancira replaces a few parts. The last repair took 46 days and all that was replaced was a gasket. My Jeep has been in the shop over 140 days since March - all from this one issue. Today I was told that Chrysler wants to replace a few more parts even though Ancira’s mechanic “condemned” it.Ancira’s service advisor (Steve), Ancira’s service director (Paul) and Chrysler’s case manager (Roody) all seem to be nice guys. Unfortunately, nice guys aren’t getting my Jeep back on the road.Does anyone have any advice on how to get Ancira/Jeep/Chrysler/Fiat/Mopar’s attention?

Paul in the service department is the man. On top of it. Kept me updated through out the service. He has a positive attitude and gave accurate estimate and lead time for repair. Exceptional service. The world needs more Pauls out there. Thank you for a job well done.

The facility is clean and the service representatives were very accommodating. All personnel very helpful.

This dealership had the truck I wanted. It was dirty when I looked at it, even though I set up a time to come see it. So, you could say it wasn’t a great first impression.They did say they would do a few things they didn’t follow through with, like replacing the mats in the vehicle. When I got my truck there was still random paperwork from the previous owner in the rear seat.The staff is friendly and very responsive, but be careful in the finance section. The guy will tell you about things that are included in a deal and yet there’s paperwork documenting additional charges. Well done, Javier - I don’t think you’re licensed for that though.Overall, I wouldn’t use this dealership again. I wouldn’t recommend them to anyone either. They just had the best truck for the best price for what I needed.

Absolutely recommend Jay! He genuinely cares and remembers his customers, while he is amazing at his job he doesn’t do it just for the sales. He answered all my questions and if I was hesitant he explained everything to me and made me feel comfortable with my purchase. Frank was just as helpful for me to finding my vehicle. While Mikey helped my understand my electronics and showed me how to use my 4x4.

Neil was great management was great financed guy was super helpful everyone that was assisting did everything possible to help my husband and I and we got everything We needed out of this dealership didn’t need to look any further

I bought my 2020 Ram 1500 from this location. From the sales team to the service department I would buy and go back for my next purchase and service. Great service. Thanks

Love my car and appreciate the staff that steps in when scheduled appointments fall thru. Fast friendly service.

Ive had good experiences in getting my vehicle serviced here. The staff is very friendly, keep me advised as to whats going on with my vehicle. The facilities are very clean as well.

Great team. I was very happy with the service a d dedication 👏.

I have taken my Jeep here twice now. First time was just an oil change, which was really quick. I probably waited 1.5 hours for it. Not bad at all. The second time was because I felt my vehicle just wasnt running right. Made the appointment with Ed, who is awesome btw, when I arrived he jumped in rode around with me and knew exactly the problem. They had my car for a week. They ordered the parts, fixed it and now running like new. He was always in contact with me to let me know the status. Now that Im back in SA, this is where I will always take my car.

I’ve tried to buy here at Ancira, practically throwing money at them. No return calls from internet sells, or fleet, or the sales people. Take your money elsewhere.

Great experience. It took longer waiting on the finance team than I had hoped but overall it was a positive experience. It was a Sunday though and most dealerships aren’t even open. My sales person was great. He was really helpful and didn’t pressure me.

I used to go to San Antonio Dodge but their service has regressed, so I decided to try Ancira Dodge. Let me tell you, it was fantastic. I am not sure if it is a more of a team effort, or better employees but I was impressed. They kept me informed, the price was lower and they explained my service and provided a multi point inspection. Well done Ancira I will recommend you to my friends and I will be back.

We appreciate everyone who was involved in the repair and Anciras willing to put us in front of the line to get us back on the road to Minnesota. We appreciate all of you!!

They did a great job. Washed the car and everything was perfect!

Jesse & other staff on OCT 16, 2021 went above & beyond in assisting a Veteran/Customer in need. Weve always received great assistance, patience, & awesome attitude when purchasing a vehicle.

The staff are the highest quality professionals and make the process very easy -- almost too easy! They were not pushy yet listened to my needs and found ways to meet them. There provided updates along the entire process and stayed in close communication. Everyone was genuine and eager to help. David Rodriguez is an amazing member of the team and is still helping us whenever we have questions. Juan, the financial support guy, was friendly and kept us entertained with his humor. I recommend this team to everyone!

To whom it may concern,My name is Joseph Martinez. I am an independant HVAC Contractor in Austin Tx. I purchased a new 2021 dodge promaster for my buisiness on Sept. 19th. I bought the vehicle with the HVAC shelving package they offer with the van. My first impression with the sales staff from the Fleet division was fine. I started to question my decision of purchasing from Ancira when I saw 4 salesmen attempting to install the temporary plate on the vehicle. It was no surprise when the temporary plate blew off the van during the commute from San Antonio to Austin.I was told by Tino(sales rep)to bring the van to Auto Extras in San Antonio on Monday Sept. 27th at 930am to have the HVAC package shevling installed. I agreed to bring the van back to San Antonio from Austin to have the shelving installed by the factory installers.While in San Antonio waiting to have the work done to the van, I called my sales rep from Ancira(Tino) to get a new temporary plate to replace the one they did not install correctly.The vehicle was returned to me by Auto Extras at 6pm on the 27th. I noticed rattling noises coming from the back of the van during the commute back to Austin. I found the shelving that was installed was loose and was missing several bolts and hardware. I did not want to bring the truck back to San Antonio, so I corrected the problems myself, which cost me additional money for a brand new van I paid 45k for.A day or so later, I noticed there was some damage to the top of the Van that I did not do. I called Tino with Ancira back to let him know about my expierience. I also sent him photographs. He referred me to the service Manager Paul. Paul called me back but did not take any corrective measures. He told me he would do some investigating and call me back. He told me that on 3 separate occations and failed to return my call. I called Tino back and asked him to have a different manager call me back. It has been 3 days and no return phone calls.This is my first time purchasing a Dodge vehicle. My wife and I have worked hard to save enough money to be able to purchase a new 2021 vehicle for our small buisiness. I put $10,000 cash down out so that I would have a work vehicle I could be proud of. I am truely disappointed in my experience with Acira Chrysler Dodge. They let me down and did nothing to remedy the situation. I will not be purchasing another dodge and will certainly not recommend Ancira to friends and colleuges.I feel at the very least, Ancira could have offered to repair the minor damage that was incurred to the top pf the van. I believe the damage was done at or around Auto Extras where the shelving was installed. I have no evidence to support it. All I know is I bought a van from Ancira. I took it to get the shelving installed. When I got it back it was damaged. Ancira does not care if the vehicle is damaged and will not fix it because I have already signed the purchase agreement and all the financing paperwork is done.My hope is that this will not happen to anyone else. Especially a small business owner like myself.Sincerely,Joseph Martinez- OwnerJSM Cooling SolutionsTACLA107144C