Jessica was very helpful in belong me get a car, friendly and I got approved. Happy Customer

Cynthia mathis amazing got me into my 3rd vehicle here !!! Thank you

Cynthia Mathis very nice person very happy the way she worked with me

Jessica was real helpful and got me into a vehicle I needed. Great place for people who need the help on a moments notice like I did. Got what I needed to keep on going foward.

My experience was awesome and the person that helped me is named Cynthia she was great help me through the entire process and worked with me every step to make sure I was satisfied the cars are also awesome especially for first time buyers thanks jd and Cynthia

Service department is the best. They very helpful and give you all the information you need about you vehicle. They give you updates about your vehicle. The only downside is they dont offer a loaner car until your car is ready.

Super easy application process, and Ms. Cynthia was so nice! I love my new Captiva! Thanks guys for a stress free purchase.

Ms Cynthia was amazing and helped me get into what I could afford. Thank you for your time and help

The buying process was fast and easy. Jessica Moreno helped me get into the car i wanted!!

Oh boy… where do I begin?? I’m currently financing a vehicle through CNAC that I got from the Byrider lot on Bandera Rd 02/2020. Ive had several issues with the vehicle from the start. 1st issue was w the catalyst weeks after driving the vehicle off the lot. The service team “replaced it” and was covered under warranty.Now I’ve had the vehicle a year and 7 months and the engine according to the most recent work was replaced and covered under their warranty of 32k miles or 3 years whichever hits 1st.Even w the work done and the “replacement of my engine” I have a lot of concerns w this vehicle. The main one is me being upside down since I owe more than what the vehicle is worth.Second one, my vehicle was full of dust (inside and outside). I have no clue why or where it was at. According to the paperwork it says it was taken to Lalo’s for repairs. Lalo and his people should’ve left the windows closed. Now I have to detail the interior so my newborn baby doesn’t have to breath all the dust from their shop.3rd vehicle was returned to me with a cracked windshield 😔4th The check engine light came on by the time I got to my house 😩5th the in/out mileage on their paperwork states the vehicle was driven at least 10 miles while in their possession. Mileage of my odometer shows someone drove the vehicle a lot more than that.I have pictures that show the condition inside my vehicle (dust), the discrepancy with the mileage and cracked windshield.It also looks like someone had removed the whole dashboard cause AC vents weren’t even put back correctly. I’m no mechanic but I don’t think that’s necessary when replacing an engine.

Cynthia is the best Im so happy that you got me in the car that I wanted she was very helpful and patient I really appreciate her help

My experience was exceptional Jessica was my representative and she did go beyond what a great representative should she was patient and kind showed so much insight I appreciated her help thank you

Jessica was super friendly and professional she got me in the car I wanted and payments I was comfortable with!

I want to thank Luis for helping me get into a car

We had been to 3 dealerships that gave us the run around. This place was our last stop and the process was so fast and easy! Cynthia was super friendly and sweet. I will definitely be a returning customer.

The nice sales Person Cynthia helped me into a nice and affordable Car Thank You Byrider

Great customer service, really help me when needed a vehicle. Stop by they really will help you in your budget.

Good place,I recommend.

JESSICA WAS THE ABSOLUTE BEST!!!!!! I would Definitely recommend getting a car with her! Thank you so much!!!

They are very friendly as well as understanding would definitely recommend someone to go here

I was a person not a transaction. Fast and friendly mostly helpful. Ty Darcy

Best experience when buying a car! Jessica is awesome made the process easy and fast which was greatly appreciated. Definitely recommend!

Jessica Moreno was amazing! Showed up 30 minutes before they close on Saturday 1/29/21 and she stayed late to make sure we got the vehicle we wanted. Would definitely recommend!!!

Worst place to buy a vehicle!!!! The freaking worst!!! I wouldnt recommend this dealer to my worst enemy.

Cynthia was amazing, down to earth woman who listens to you. Gave me couple different options. Everything went well. Will definitely recommend.

All you can eat sushi place to eat in Archie Miles

The service manager Joseph was a big help! By far the best customer service experience i have ever had! I told him what was wrong with my vehicle made an apointment and it was fixed the same day i took my car in. He was able to answer all my questions and tell me exactly what parts were needed and for what.Very informative, polite, and professional! So happy knowing he will be the one tending to my vehicles needs for future references. Thank you Joseph! Keep doing what you are doing!

There were good and understanding especially our sales person Jessica Moreno was respectful good with us and understood us and always had all the answers to our questions I highly recommend her and all her employees there were good in helping her with us and the finance people as well and the girl who toke our payment if you looking for a nice good used vehicle I recommend going to them and signing up with them very respectful people with there customers and if you have bad credit they Will work with you as well

LANCE THE SALES PERSON ON BANDERA WAS REALLY HELPFUL GAVE ME A GOOD DEAL THANK U LANCE

I was really struggling to find a car and I only had 1,000 for a down payment and they worked with me really well and I drove off with a car in the same 2 hours

I highly recommend talking with lance Trinidad he made the experience fast and easy since this is are 1st time buying a car. The best customer service

My salesperson Jessica Moreno was very helpful and made me feel comfortable right away with my buying experience. She took the time to make sure I picked the right vehicle specific to my needs. I definitely will recommend her to others that are in the market for a new vehicle.

Jessica moreno Was awsome she made the process quick and easy and got us into a 2013 chevy Malibu and i love it. She took the time to meet our needs and stayed passed close while all the other sales rep went home to make sure we left with a vehicle that day. 👍👍👍. Why i gave a 4 star was not cause the sales rep she was amazing. The 4 star was cause it has not been a week and 2 lights came on the TPMS which is the (Tire Pressure Monitoring system). Which to me is no biggie cause its not needed just like the ABS. ( Automatic Brake System). No biggie. Today the check engine light came on so i ran a diagnostic report with my mechanic and the code came back p2097 which is the power train system post catalyst fuel trim system high limit bank 1. In other words not enogh fuel /oxygen ratio. And a failing exhaust gasket. I will be taking it in monday.

First time car buyer ! Marcus was very patient and helped me even though I was very indecisive of what to get . Only get four stars because they make you wait in the heat since this Covid-19 stuff is out . Marcus did provide us with water and didn’t hesitate!

Had an awesome experience here, with a fantastic consultant David Benedict. They really have a nicely run and well organized program. Car buying can be scary and overwhelming but the folks at this location did a superb job of calming my anxieties, clarifying my concerns, and outfitting me with the perfect car. I highly recommend David, if you’re looking for a good deal and appreciate professionalism.

I would highly recommend this place for anyone especially if u have bad credit or a low down payment. The lady who helped me from the start the Jessica moreno was very sweet and helpful in all the questions I had and I told her my situation I had credit in the mid 400 s as well a my husband and only 500 down and she was able to put or worries away and get us a 2012 focus with low miles and a very good deal. If it wasnt for her I wouldnt have had transportation for me or my family. Also i would recommend Jessica to help Thank you so much Jessica moreno .

Awful customer service with Libby Guerrero. She was extremely rude and unprofessional. I have several family members who bought cars at this location, and we all have the same experience with her. Byrider, you will continue to lose customers with her on staff. Very poor business choice.

If you want to new the truth filter to worst reviews. All are accurate. The positive reviews are left by the employees. They act super nice and try to help. Once you sign the deal they become unprofessional. I would not recommend this place. Its full of scams. My seller was jessica moreno and she has no knowledge in any vehicle I asked a question about. They are over priced and I treat is ridiculous.

This place is a scam I wouldn’t recommend it at all. I have paid more money fixing the car then it’s worth. I got my car repo from my job for 1 payment of 190 which was not my fault due to the sale person putting my card number wrong and that was so embarrassing at my job to have that happen then on top of that I had to pay over 500 to get it back because they change me the repo fees which like I said before wasn’t my fault. I had no choice but to barrow money to pay it because I had to get to work. On top of that when I got car heater didn’t work and trunk wouldn’t open but due to me purchasing the car close to closing they said for me to bring it back but the hours for service were the same ones I work and they didn’t do it on weekends I couldn’t take in so car started to overheat so I called and told them due to them telling it had warranty well when it came to getting car they tell me warranty didn’t cover that part and I would have to pay out of pocket and I paid another couple of hundred dollars to have car making noise and heater still ain’t working, they said I can bring it back in to fix which I couldn’t since I have to work and I would still have to pay another couple hundred for them to fix it. And now that we got snow I am screwed because it’s cold and I have no heater in car. I really thought this was a good place I was so wrong you will spend more money then what car is worth. Then today 500 was taking out of my bank from them without me know why when my payment is only 190 all I have to say is be careful what u get your self into.

Amazing they got me approved in 15 minutes and driving in a car the same day!!! Super excited!!!

Lance was great to work with. He made sure to do all he could to get us in the vehicle we wanted. I highly recommend coming here if in the market for a vehicle.

Great place to get a great car with a low down payment, the staff is friendly and the cars come with a great warranty

Do not recommend this dealer to anyone. We bought a f150 they disconnect battery so check engine is off. Drove off the lot with low tires they change the oil but didnt change out airf filter. Never will we ever get or recommend them to my family or friends. Hellboy even a my worst enemy.

Purchasing a vehicle has NEVER gone as smooth as this!! The staff were super friendly and Marcus was amazing!!! Through the whole process they made a point to tell us what was going on and it did not take long at all .. In times like this it was truly a blessing to find people going out of their way to help us! Keep up the amazing job guys!!!

Marcus was awesome and super professional through the entire process. Highly recommend you come see Marcus if youre shopping around 👍

Great staff. They work with you and help you when you’re in need of a vehicle. Quick and easy ! Thanks to Jessica, I’m now on the road and driving ! She kept me informed before I even arrived to the lot.

I recently purchased a vehicle from the bandera location and had the privilege of working with Jessica who was very helpful, professional and made sure I was satisfied with my purchase and I would have given it 5 stars just a lil minor fix my vehicle needs that will b fixed this wk. Otherwise a very great experience!!

Jessica Moreno was very nice and professional! And made the car buying process so easy! Thank you Jessica!

The advertised $60 down payment is a scam. I applied and in the end, these liars wanted $1,800 down. What a joke! I hope they get shutdown. This company shouldnt be in business. Theyll just string you along making you think you will get a deal and you will end up disappointed. Karma!

My nephew picked up his car cuz the engine needed to be replaced, and the engine light still comes on, the mechanics that works on the cars for byrider are worthless if my nephew has to keep going back so they fix his car. A word to the wise people think about buying a car there!!

My name is Danielle. I was nervous when I 1st went Byryder. The sell person was detailed and took everything step by step. I recently needed work on my sequoia, And Darcy and her team was helpful getting me in and out so I could keep moving. Everything from car notes to maintenance was in my budget. Byryder on bandera in San Antonio has a awesome team down to the cashier. Thankful

Absolutely love my car place and the employees at the Bandera location. They always help me when needed. Im about to pay off a car for the first time ever ☺️☺️☺️🙌🙌

The knowledgeable, and thoughtful staff will try their best to help. The sales person that helped me is Jessica. She was amazing!

They had my car for almost a whole month and I have full warranty on it and mechanic still they cant find the problem but they want me to take out anther car for 700 dollars down. 🤔

The most disgusting dealership in San Antonio. Full of scammers, do not waste your time or money here. Your car will break down within the first 6 months. Service department is incompetent. The absolute worst experience ever.

Very good fast service got me into another car

I just wanted to get approved but I cant even get that cause I spoke with two agents who havent called me back and then got put on hold for 10 minutes. So these guys just take your information and throw it in thrash cause they cant return your call or dont wanna take your call.

Nice and accommodating.

Words can’t expressed how I’m feeling now, with out doubt one has to give credit when it’s due and I’m given By rider car Mart it’s fear share. It’s indeed the best car mart in Texas, without no exaggeration. The sale reps are so warm, kind, intellectual and helpful especially the dude name Marcus. That dude MARCUS, is concise, incise thoughtful and helpful. I’m telling y’all people if you need a car, go there ASAP ok, I can attest that you not leaving there without one. You can pay as low is 300 to 500 hundred dollar down and you’ll indeed drive out with a clean and pretty car. I’m going to recommend all my associates and co-worker to go there and asks for Marcus. I’m now a owner or a beautiful SUV, thanks Marcus and thanks By rider. I’ll definitely return there in the future. They deserved more than five stars,I would say a 7 stars general By rider.👌🏻😍

Very polite and real good customer service

My car is falling apart from day one and I owe about $11,000. I get called at work when Im one day late harrassing me on the phone. Not only that, I get my phone blown up the same day my payment is due. Im not even late at this point and Im being harrassed. One day late because of covid 19 should be understandable. This company is evil.

Marcus was our sales person....very polite and well mannered. The sales team rocks! Thanks everyone. 👍🏻

I came here thinking I would get great quality service and instead I’ve received nothing but troubles. I’ve never ONCE been late to making a payment on my car but I’ve had it for a total of (2 months) and I’ve had to take it back to the dealer twice! I’m currently waiting on them to tell me where my car is or how much longer it’s going to take for it to get fixed but of course I keep paying the car! How am I buying an 11,000$ dollar car that keeps breaking down like that? I feel like I’m being treated as a joke!

Go to JD byrider and get driving in something RELIABLE. My car sales rep Marcus was very thorough on my wants in a REIABLE VEHICLE AND STRESSED THE VALUE OF THE VEHICLES VERSUS WHAT I LOOKED AT WHICH WAS THE LOOK AND COLOR. He made me see the value and longevity in another car I wouldn’t have picked originally but runs great and will be for the durability and reliability I need with driving for work!

Marcus was really helpful and had a great attitude. Pleasure doing business here

These people rip you off the only reason why the have good reviews cause it’s there own employees that leave them. Cesar at the location on military is a big fat liar Agrees to work with you and turns around and does the total opposite. I would never recommend this place to anyone. If I could give them no stars I would

This place is so great ....yes Im recently divorced and my credit is bad the sales persone was great.my son will love the suv he picked.

Lance was awesome! He helped me get into the vehicle i wanted with no issues! The process was pretty quick and the plus side is its a buy here pay here and the cars have warranty 🙌🏾🙌🏾🙌🏾

Sure, I bought a nice SUV with a low down payment. HOWEVER, I do NOT recommend this place for young adults building credit. Not only do they tax but their service is truly unacceptable. BIG SIGH.

Very friendly and helpful staff, kept up communication from applying for a loan through the picking the car process.

The process was the easiest I have ever dealt with!!! Everyone was friendly definitely NOT pushy and explained everything to the fullest! It was great working with Avery and David. I would recommend this location!!!

He is amazing and works very fast I say if you need a car ASAP talk to lance his the guy for sure 💯🤩🤩🤩🤩🤩🤩

I havent had my vehicle long but in the short amount of time that I have had it, i have had some issues but Darcy in the service department has been awesome. She has been able to get my vehicle serviced in a timely manner. The entire staff has been great from the sale of the vehicle to the service the vehicle has needed.

Lance was a great help and pretty nice!

I just got my vehicle Friday December 4th. It was not a very good process uninformed about price or percentage rate on contract . Vehicle was supposedly checked over but ac is making noise, suspension is making noise and check engine light is on.

What a JOKE... They are asking $2500 down, I have been offered conventional financing other places with less down... They bend you over with no reach-around...

Great experience, Brandon was informative and helpful and gave great options for the vehicle I was wanting.

I would definitely not recommend buying a car here they make it seem like it’s all good and dandy but sell broke down cars, i bought my car monday of last week and it broke down wednesday in the same week only drove 16 miles, tell me if that make sense and then they expect me to make a payment on friday the 24th and i haven’t even been in my car 3 days ? my car has been in the shop since Wednesday was promised it would be done Monday to find out there’s a whole other problem with my car and it won’t be ready until lord knows when . Mind you when I first bought my car my check engine light was already on and my oil was less than 2 quarts which I didn’t even know until my car broke down because I’m expecting my car to be running fine and everything checked because they promised that they serviced and inspected it .

Loved my experience here at J.D Byrider at Bandera. The service I received on my vehicle today was superb, quick, & I was informed throughout the entire process. Thank you very much!

We purchased a car from Byrider in Leon Valley. The car keeps breaking down over the same issue. They patch the issue up only for it to happen again, a day later, 2 weeks later, so on and so forth. Not worth the investment. Plus, they will continuously charge their labor fee even when its the same issue they have not fixed. For anyone considering purchasing a vehicle from here, please go somewhere else. Service is horrible and constantly giving the runaround when it comes to fixing your vehicle. Not to mention, they take such a long time to fix it.

Thank you so much for my new car and being so nice and helpful

Awesome place to get a car 👍

Lance Trinidad went above and beyond to help me get into a car. I would definitely recommend coming to see him for all your car needs.

THEY REALLY ARE WHO THEY SAY THEY ARE❤THEY KNOW HOW TO TREAT PEOPLE WHEN THEY ARE AT THERE LAST WITS ENDS AFTER SOO MANY BROKEN PROMISES FROM OTHER UNPROMISING DEALERSHIPS AFTER BEING WITH THEM FOR SOOO MANY YEARS. REALLY MUCH APPRECIATE ALL THE STAFF BUT 2 MAIN PEOPLE THAT I WOULD LOVE TO SHOW APPRECIATION TTHE MOST ARE LANCE AND JESSICA. THEY BOTH WERE OUTSTANDING AND ABSOLUTELY NO PRESSURE AT ALL LIKE OTHER DEALERSHIPS WHERE THEY MAKE YOU FEEL WORTHLESS (SIERRA MOTORS) YEAH, I SAID IT...THANK YOU SOOOO MUCH JD BYRIDER LANCE AND JESSICA❤❤❤❤STAY BLESSED🙏🙏🙏🙏

Place is not what it advertises. Had trouble with two vehicles from 2 locations witnin first 2 weeks.. No service help on weekends.. But you can get a new car.. Got 2 cars neither of which are running... So now it is Tuesday no car yet... John said he might have it diagnosed in the morning.. Was waiting on the phone for 8 minutes on hold.. I have been without transportation since Friday... Fed up would love to talk to the owner personally.. What are chances of that!!!!!

These people are Amazing!! Jessica and Avery are so helpful..best experience Ive had @ a dealership

I had a great experience with jdryder I want to thank joseph for the fast service of getting my vehicle fixed he went out of his way to make sure I got my car the same day I really do appreciate him I do believe michael is the one who serviced my vehicle he put the alternator very quickly and he didnt hesitate to get it done even though it was about that time to go home these guys are great and need a raise

I had an Excellent experience. From the moment I walked in the door until I left. Richard from service department treated me excellent he was kind, understanding. Kept me up to date while they worked on my vehicle. Also made sure I was comfortable while I was waiting. Thank You all very much for a great experience. When your car breaks its upsetting but while I was there its like everything was fine. Thank You Again.

They are very friendly and they take 100% percautions during this panademic Marcus helped me get into a car quick and he awesome saleman

Got a car! Ask for Daniel! He has big bulto!!

Lance was very helpful and customer service oriented. Got me in my new car without a bunch of headache!

They were awesome! Quick and easy! I came in very nervous but they walked me through the process and got me out of there for an amazing price. Shout out to david! Hes awesome.

Jessica is the best !!!!

I called JD Byryder and they picked me up and even let me take vehicle i was looking at to pickup all my papers i needed. Marcus was very helpful. We finished final paperwork within an hour and they washed and filled up vehicle. I would recommend anybody to this location.

Great people. Great funding. Great sales team. They are a BLESSING TO THE COMMUNITY. THANK YOU ALL VERY MUCH.P. Salazar Jr.

Lance was a good guy. He made it happen when I thought it couldnt be done. Thanks JD byrider!

Amazing customer service. Worked with our budget. And went the extra mile to be sure our family was comfortable In the vehicle we picked. Thanks to our sales Rep Megan we made a wonderful pick at the location.

If you decided to buy here avoid the salesman David Benedict. He treats people as a number and not as a human being. He doesnt return phone calls and once he figures out you arent ready too buy ASAP he wont return his phone messages. See Avery for buying needs at this location. He will treat you with dignity and respect you deserve

I went to the Bandera location. Avery sold my son a GMC Terrain on October 7th. Less than 2 weeks the check engine light came on! We took it in to get taken care of! 3 days later it quit running! We had it towed in to get fixed AGAIN! Their service department is closed on weekends, and wouldn’t be looked at until Monday! I even spoke with the GM who’s name is Matt. Dora or Dorothy.. whatever her name is, told us it was the Catalytic converter & Spark plugs. It took 2 days to fix. We picked the car up, only to see it’s still doing the same thing. Took it in, Melissa said the timing chain needs to be replaced. They told me it’ll be ready in 2 days, only to get a phone call saying the motor is gone & needs replacing! THIS IS A LEMON! There’s a law against selling Lemons! Now we’re without a car 2 weeks! We have not had the vehicle 2 months! DO NOT DO BUSINESS AT THIS DEALERSHIP!!!

Customer Service was Great. Plenty of Cars to Choose from and I would like to say Im very pleased with the options given to me. Thank You JD BYRIDER for helping me get into the perfect vehicle .