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Phone Fixers
8815 Potranco Rd #102, San Antonio, TX 78251, United States
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Phone Fixers
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Ma
Review №1

Extremely good work and finished in a timely manner. I dealt directly with Nelson and he showed how knowledgeable he is in the field. Even gives tips to prevent the same thing from happening to your phone again. Great service!

BE
Review №2

REALLY GOOD CUSTOMER SERVICE!!! before we even went in they sent us all Information by text on how to find them. When we got in the store even better, my boyfriend needed his phone fixed and they said 30mins and they kept their word. If I needed my phone fixed I will definitely will come back to them, and I will recommend them to anyone else!

ma
Review №3

Awesome, fast service ! My phone was fixed in less than 20 minutes. Nelson was super friendly and informative. Will come back if I ever need to.

Da
Review №4

Nelson gave super great advice on what steps I should take about taking my heavily damaged phone. Phone fixers also has great prices and placement on tempered glass!Will always come her for my phone repairs/accessories.

El
Review №5

Nelson was very helpful with my repair. Quick phone repair for cracked screen. Will definitely recommend!!

Ed
Review №6

Good people. Very friendly.Price reasonable and quality work. Highly recommended.

Ar
Review №7

I went to get my iphone x fixed and helped me alot by giving me a $10 discount, he was fast respectful and caring, I definitely recommend to come here, and I know where to come if I need my phone fixed again :)

Ga
Review №8

Nelson was super kind and helpful. Had excellent service and helped talk me through all the issues with my phone. Definitely coming back if I ever need to!

Ir
Review №9

Nelson was very professional. The service was great and quick. Definitely would recommend!!!

Se
Review №10

Very good customer service I’ll be looking to come for other stuff for my phone services where great

Mo
Review №11

Nelson is a great employee and very helpful. He spoke with knowledge

Be
Review №12

Melvin [I think] was extremely friendly and very fast, thank you to him and Nelson for the incredibly reasonably priced fix! We appreciate it. The shop doesn’t look like much but we’ll come here before anywhere else!

Jo
Review №13

Great service, fast and resonable pricing. Nelson is friendly and eager to please. Used them three different times and was satisfied each time. Highly recommended!

Iv
Review №14

Love the place. Friendly. Highly recommend.

Jo
Review №15

Awesome service and great prices.. I highly recommend this business for all your phone needs.. if they dont have it they will order it.. very nice guys !!!!

Am
Review №16

Nelson helped and fixed my phone really fast he did a good job and very friendly he got me a glass protector for free.

Ir
Review №17

We were progressional serviced by Mr Nelson who was very helpful resourceful and could and take care of all my cell phone needsI highly recommend Phone Fixers for their service.

Fr
Review №18

Came to fix my phone took only 15 mins!, Guy named Nelson was really friendly and helpful I recommend coming here to get your screen fixed

Mi
Review №19

Nelson was amazing! 30 minutes is exactly what it took to fix my phone. This has been my 5th time here and with 3 kids I know this won’t be my last. They’ve replaced screens, LCD’s and batteries. Highly recommend

Ka
Review №20

I recommend this place with Nelson his the best ever fixed my phone twice already n his 10/10

Kr
Review №21

Would highly recommend! Phone was fixed no problem after terrible conditions ! Great timing and Greeted with warm and welcoming energy, Thank you guys !

Mi
Review №22

Nelson was great! Fixed my water damaged phone for half the price that I was quoted everywhere else. They were quick and super friendly. Definitely would recommend!

Ki
Review №23

This is the place to be if you need your cellphone fix, they get the job done with reasonable price.

Se
Review №24

Awesome and quick service! Very friendly and professional environment. The pricing is also great! 10/10 recommended for anyone needing their phone repaired.

Ki
Review №25

I came into the store with my phone broken and saw Nelson and he helped me with it came back with in 30 min it was all donee down great prices and great costumer service and fast work definitely coming back if i break again

Br
Review №26

I had my iPhone X screen repaired today with Nelson and couldn’t recommend him enough! Quick service, very knowledgeable and even pointed out a few things such as battery life, camera spotting that occur over time! I am extremely satisfied and would advise you take your repairs here!

Xa
Review №27

So I walked in to phone fixers and Nelson helped me right away, I had a very damaged screen and he worked with me and got it done fast and easy. He made sure to check in with me and make sure I understood exactly what was going to be done and how much I was going to be paying. Because of Nelson I will be coming back if I have any phone needs and I will be sending my friends or others to phone fixers.

as
Review №28

Great customer service!! Nelson helped me out with my screen damage within 15 minutes, communicated throughly and also let me erase everything off my phone. Great company to go to for any bug fixes, and to just sell your phone. Totally recommend!

Al
Review №29

My Galaxy phone got ran over by a truck and I thought I had lost all my information. Nelson from Phone fixers potranco was able to put a temporary screen on my old phone and was able to transfer my pictures, text and many other Data that I was terrified of losing. I will strongly recommend them to anyone I know,.THANK YOU NELSON FOR ALL YOUR HELP!!

Br
Review №30

Great customer service I strongly recommend them all the employees here were amazing!!!!

Na
Review №31

The place is very friendly, and half the price of others! Thank you to my buddy, Nelson!

Tr
Review №32

Great store, guys are very cool and helpfulSpeedy job gets you taken care of fast 💯🤝

Ja
Review №33

Very professional. Dropped my phone off and not even an hour or so after, it was done. Nelson was polite and explained everything. Thanks guys.

Re
Review №34

Melvin & Nelson are THE BEST! Amazing service & fair prices that can’t be beat. I don’t trust anyone else to repair my husbands phone- he’s in construction and always manages to crack the screen, but these guys always make time to repair our phones FAST and get us on our way.

Pa
Review №35

Nelson was professional and took care of my problems..Metro pcs failed me. I will highly recommend for any phone issue. He saved me a lot of money..

Ca
Review №36

Great professional service for any device that you need repaired, and or if is Icloud locked, Samsung locked, and just want to sell for parts. #nice2geekyou

Da
Review №37

Went to the store to fix my iPhone and Nelson walked me through everything was vary helpful and professional! Highly recommend anyone looking for a place to fix your phone, this is the place to go !

Di
Review №38

Came by today with a broken screen and color messed up also camera messed up knowing my camera wouldn’t be able to be fixed but Nelson was able to fix my camera and my glass I’m so happy !

Me
Review №39

Was told on phone to come in they would check for the parts. The second time I called, they said they would check for parts AGAIN, but no longer would get the discount I was offered. AND I would now have to leave my phone. Was not told before I would have to leave my phone there. I need my phone for work (Doordash) and they were aware of that. But it would cost me +/-$90.00 for a new screen and the labor for the work. The original price with the discount was supposed to be +/-$70.00. not to sure about the way this place is ran.

Ch
Review №40

DO NOT VISIT THIS BUSINESS!I was looking for a place to fix mg husbands phone quickly because he needs it for work. We just moved to San Antonio a few months ago, so were still familiarizing ourselves with good areas/places to go. I looked on Google for an iPhone repair place and saw Phone Fixers with around 200+ reviews and a 4. something star rate! Only 5 minutes from our house, so it was convenient for us. I read reviews about how the place is so amazing, fixes phones in about 30 minutes to an hour.. I was sold! We took the phone up there at around 12pm and it was ready in about 45 minutes. Just some background of the extent of the damage: the screen still worked but it showed color lines and was cracked. The man said it was no problem to fix and it would he fixed within the hour. Okay, sounds perfect right? I had to go back to work, so my husband picks his phone up a little after 1pm. The phone looks great when I get to see it after work and everything seems great! A week goes by and the phone is still working great and the screen is in pristine shape.. or so we thought. Last night while my husband was at work, he texts me and tells me the screen is showing green and red colored lines on it, like its been dropped again. I asked if he dropped it, sat on it, or if it was in his pockets which can be tight sometimes.. He assures me he hasnt done anything to the phone. So why is the screen showing these lines?? Its been about a week and a half since we got the phone fixed. The repair was about $115. My husband got a case and a screen protector from the store, making the total $150. What a complete waste of money. DO NOT WASTE YOUR TIME AND MONEY AT THIS STORE!! We shouldve went to the Apple store and got it fixed better than this.

Ap
Review №41

The associates were very nice and helpful. Stayed past the close time to make sure all of my pictures were transferred. Great customer service.

Mo
Review №42

Nelson and his staff are very helpful!! Have helped me and my friends multiple times and I’m never disappointed!! Prices are great!! Better than most so I will always be coming back!! Phone fixers is 10/10!!!

Ro
Review №43

Took care of me ASAP super happy with their service

Me
Review №44

Very professional fast, and very respectful business I would highly recommend coming here it’s affordable and the people who work here are awesome honestly I would come again

Le
Review №45

I have come here militiamen’s times and always have a great experience. Nelson was beyond helpful and informative with what was wrong with my daughters phone and giving me a great deal to fix it! Thank you Nelson!

Rh
Review №46

Great service, Nelson helped me out.

Ja
Review №47

Great job and Nelson explained options and was very helpful. Overall great experience and quality work.

AJ
Review №48

This is my 2,ND time using Nelson & he is a man of his word. I got my phone back same day. Great work & Ill be back

Ad
Review №49

Nelson had great service and worked quickly! Super friendly and highly recommend!

Jo
Review №50

Very good service and best price I’ve gotten.

Da
Review №51

I recently went to have my phone screen repaired and also purchased a case and screen protector. The next day the back light started to flicker on and off. It would last a few minutes here and there but never lasted so I just figured I’d deal with it. Then after a few weeks the flickering became more and more often to the point it was impossible to use the phone. I googled “iPhone backlight flickering” and it explained more than likely its from a faulty screen after getting a repair. I explained all of this and a person who I assume was the manager kept trying to explain things that were not true based on the research I had done. He kept accusing me of putting it in my pocket or dropping it, although I explained that had not happened and we both agreed there was no physical damage to the phone to show that may have been the case. The thought this could be a way to increase income during a time where business may be slow but I cant say for sure. The obvious and correct business practice should have been to replace the screen that was given to me damaged at no cost. If there was any cosmetic damage to the phone I would understand that suspicion, but the phone was in perfect shape as it was replaced just a few weeks ago. GO TO APPLE FOR REPAIRS!

Em
Review №52

Nelson was really friendly to me and to other customers that walked in the store as well and he was really fast too!! I had an iPhone SE that screen wouldn’t turn in and he fixed it in 15 minutes which was really surprising. Definitely recommend this store for fixing your phones.

Pa
Review №53

WORTH THE DRIVE TO GO ANYWHERE ELSEI know it can be difficult with limited options in this area.. but when needed a part for my friends phone, they wanted to charge us $90 for the part and install! we ended up buying the part from Walmart for $8 and it took 5 minutes to put together!When i badly needed some basic headphones for my work laptop, i paid $15 for a pair that did not work! the mic never came on and the volume buttons are FAKE.I will say, they are decent people and know their stuff, and i cant imagine what they charge for other services.. but broken glass, i go to the guy in the HEB at Potranco and 1604!

Ma
Review №54

The work was what I expected, well. They worked with me and got me what I needed done.

Fr
Review №55

This place is awesome did a great job fair prices will definitely return for all my cell needs. Thank you for the help protecting my kids phones

Er
Review №56

Nelson was out standing. Great service in a timely matter. He can take care of all your phone needs.

Al
Review №57

Great place to get job done!!! Prices was just right. Nelson was very helpful and fast.

is
Review №58

Nelson was a great, great attitude and very helpful

Yu
Review №59

AMAZING SERVICE my phone looks brand new amazing prices that can’t be beat and my phone was done super quick

Al
Review №60

Nelson did a great job fixing my phone.

Li
Review №61

Second time coming and no disappointment! Nelson is very helpful and respectful I’m happy to do business with him again. Great quality and great pricesEdit: I am a mess and have used them multiple times to fix my screen and never had any issues they couldn’t fix. They even got me an amazing case and screen protector so I can stop breaking my screen 😂 Love them and won’t go anywhere else!

Br
Review №62

Nelson was awesome and very informative thru the process. He made sure we understood how to take care of my sons phone so it does not break again. He is quick and does a great job!! We will be back for all our phone fixes!! Great prices!

Je
Review №63

Just got my iPhone X fixed in minutes! Nelson gave me a good deal, and threw in a free tempered glass protector. I would definitely use them again👍🏼

Ma
Review №64

The Guys did a great job. Nelson customer service was awesome. I will send anyone who need their phone fix to go to phone fixers.

Ro
Review №65

Nelson was great in explaining everything and they repairs my iPhone X perfectly.

Si
Review №66

I had great service this place is a 5 star place thank you Mr. Nelson and I well be tell my friend about this place

Jo
Review №67

Second time getting help at this location, absolutely fantastic customer service! Nelson helped me on my second venture to this location and was an amazing representative. Couldn’t ask for nicer and more professional people to work with! 100% recommend if you are have phone issues!

Ja
Review №68

My son just broke his school issued iPad. SHATTERED THE SCREEN! NOTHING LEFT! THIS WAS NO ACCIDENT! Last minute we called around and found horrible prices for replacement. By the grace of God, we found Phone Fixers and they MIRACULOUSLY fixed the screen. Camera works and everything. We are so blessed. Nelson and Melvin were so great to speak with and knowledgeable and friendly. I WILL DEFINITELY BE COMING BACK!

Pr
Review №69

I would like to thank Nelson for fixing my phone and providing excellent information on my device. I would also like to mention that I was running behind to pick up my fixed device and he stayed to make sure I got the phone. Even though he had to stay late 45 minutes he was still extremely helpful and even offered us more help.

Lu
Review №70

Nelson was VERY helpful.He fixed my phone immediately and they are open late. I’m not from this city so it was very nice for someone to help with GREAT PRICING. Definitely recommend.

Pa
Review №71

Been here multiple times and they always do a good job and very affordable prices good quality parts and labor

Da
Review №72

These places are pretty much all the same small business locally owned

Da
Review №73

Just left the Phonefixer store located on potranco Road and was greeted by Nelson and was very informative as well as kind. I never felt as if I was being hustled or pulled for more money than needed. They fixed every issue I had with my broken cellphone and I had no concerns. The store was very clean organized and sanitation items were at hand. I was very happy with the purchase I made here.

Ja
Review №74

Nelson helped us out! Great service very fast, highly recommend!!!

Is
Review №75

Great service very happy with service

An
Review №76

This place is awesome and customer service is the best Ive had to date. Theyre very knowledgeable, informative and also provides the fast service with very reasonable prices for repairs. I highly recommend this place.

El
Review №77

I love the store good prices good quality of everything Nelson the guy that helps you it’s very nice very helpful I love it I recommend y’all to come and get y’all phone fix from them.!!!!!

Ky
Review №78

Sold me a phone that was messed up and gave temporary repairs.

Be
Review №79

This is my favorite place to get my phones fixed they always are fixed guaranteed no problems and I always recommend this place to my family and friends.

RK
Review №80

Quick service Nelson very attentive

Ro
Review №81

The repair guy was very patient and helpful. I replaced my iPhone SE battery ($40) but it can only go up to 85% capacity and it keeps restarting by itself. I didn’t receive any refund and not a fan of the manager. Would recommend to repair at Apple ($49) and get your phone covered if things go South

el
Review №82

Awesome customer service from nelson super nice super professional and did a very good job! Very pleased

De
Review №83

This person nelson is helpful.

Fr
Review №84

Always capable of fixing my phone when needed within less than half an hour. Very kind people there to help and inform you about your phone and what’s needed at an affordable price.

Ju
Review №85

I had many problems with my cellphone. I went To phone fixers on Potranco and Hwy 151 and they quickly and expertly helped me out! Nelson was especially patient with me (lm terrible with passwords), They gave me discounts on a screen saver and a new case. I also got an upgraded, refurbished phone at a great price! I highly recommend Phone Fixers if you have problems with your 📱!Thanks for all your help, guys!

M
Review №86

They were able to fix my iPad 6th screen with a hole in it for around 70 bucks. It was a fast service with 3 months warranty. Thanks for a good and fast fix.

Ja
Review №87

Had an Amazing Experience here, great hospitality and overall a great experience. Nelson was a HUGE help and really appreciate it.

jo
Review №88

Nelson is a very knowledgeable gentleman on all phones and laptops. We were in and out of the store in 15 minutes. Very good price as well. Best in town

Je
Review №89

Nelson was so helpful and kind. We will definitely return here if we need to in the future. Very decent price to fix my daughters iPhone.

ed
Review №90

Outstanding service. Did great work fast and cheap.Nelson was a great help! Very knowledgeable! Highly recommend!!!

A
Review №91

Quick work, nice guys. Fixed my phone, so Im happy! Thanks!

Di
Review №92

They have the best prices out of all the places that I researched. On top of that, the staff member that completed my repair was very personable. Best service, most reasonable prices, and convenient location on Potranco. Would recommend to all of my friends and family.

Ra
Review №93

Quick service awesome job on fixing all my phones been here about 5 times always good job!!!

Er
Review №94

Best service nelson was very nice and I couldnt have ask for better service

Kr
Review №95

Nelson was very kind and help. process was quick!

br
Review №96

Very good and helpful. I would recommend it’

Me
Review №97

Amazing job done by the technician, he fixed my iPhone 6s in 20 minute could not believe it, I was in rush had to catch a flight but just stopped for a charger and he asked me do you want to fix your phone?? I said I will come back next week but the technician said he could fix it in 15 min max 20 min and if it’s more than 20 min he wouldn’t charge me for the repair. So there was no way I could say no !!!!! He then put a timer on his phone and gave it to me and exactly in 19 min he repaired my phone 6s and made it look like brand new i also bought a case for my phone and was given a free tempered glass with it, I would strongly recommend if anyone wants to repair their phone in less than 30 min should come to this place, there was no extra charge for the fast and friendly service,very professional customer service 👍👍👍👍👍

Ra
Review №98

I like the experience of the store it’s really good and really helpful really love everything

De
Review №99

Nelson was great!!! Will come by again if I have any other issues with my phone!

Ga
Review №100

Attached a photo of my phone screen after they fixed it so their hard work can be seen.

Information
40 Photos
100 Comments
4.5 Rating
  • Address:8815 Potranco Rd #102, San Antonio, TX 78251, United States
  • Site:https://facebook.com/phonefixers.sa/
  • Phone:+1 210-272-0471
Categories
  • Phone repair service
  • Cell phone accessory store
  • Cell phone store
  • Electronics store
  • Mobile phone repair shop
Working hours
  • Monday:12AM–7PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
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