If you are looking for a vision shop with great service this is the place. If youre like me, I have not had good experiences when shopping for new glasses. Most times, the employees don’t care or aren’t helpful.However, Christopher Riley at this shop is SO helpful and exceeded what expectations I had. He made GREAT recommendations and broke down the prices for me I detail. He made it easy to understand what insurance covered and what it didn’t and did not make me read between the lines! Thank you Christopher!!! You’re great!

Thanks Max! You made my contact purchasing experience fantastic. Friendly, knowledgeable, and quick!

Have been coming here for my eyewear needs for several yearsMAX assisted me this visitHe was helpful, attentive and patientEXACTLY THE REASON I keep coming backGREAT CUSTOMER SERVICE at this location

KAYLEY M. was excellent! From the moment we entered the store, she kindly and professionally checked us in for COVID 19 symptoms and immediately helped us. Our insurance and benefit process went quickly, she explained everything we needed to know including shipping and a protection plan. This experience was the fastest I’ve ever had picking out frames for my son. We really appreciate her helpful attitude and you can tell she enjoys her job!

I have no idea how to pick out frames, and I have no idea what looks good, what is fashionable - I dread choosing new glasses. Kayley made this an extremely fun and comfortable experience. She chose 50 or so frames and helped me sort through why I like and don’t like them - helping me understand what looks best, but also allowing me to decide what makes me feel best! I spent a fun 2 hours with her - she had amazing patience and personality - just what I needed. Kayley helped me pick a pair that I never would have picked on my own - she guided me in a new direction which I appreciate - was looking for change but did not know how to do on my own! I am excited for my new look. Exceptional customer service is hard to find, and it is always a joy to experience. If Kayley did not have to work today, I would have taken her to lunch - she is that good at her job, and she is that much fun! Highly recommend! Thank you!!

Wonderful place to shop, great location, and excellent customer service. Marissa helped my boyfriend and I pick out his very first pair of prescription glasses. She was helpful, kind, and went above and beyond to help us find the perfect pair. Thank you Marissa!

I called in to schedule an appointment and they were so rude to me on the phone. I just got new insurance that DOES cover an eye check up, so when they asked for my insurance I gave it to them. Then the woman on the line snapped back, does this cover your vision or do you have a third party insurance? Im just like, Yes I believe so... I asked her to schedule for Tuesday at 4pm. She repeated Tuesday at 4? I said yes. But when they call was finished she said okay I have you down for MONDAY at 4pm. I didnt want to fight with this lady cause she was so rude already so I agreed and made plans to be there.Im working Monday but I get off work as soon as I can to get there at 4pm. Im able to get there at 4:13pm and when I walk in the receptionist tells me that Im past the 10 minute deadline and my appointment is cancelled. Never once was I told this not even in the reminder text that they sent the day before that confirmed my appointment. So I left. I didnt even want to reschedule with these people. Just not nice at all, very rude and I wont be going back.

Kayley helped me to upgrade my lenses, get an economical backup pair, and most importantly expertly navigate my insurance to maximize benefits. Shes awesome! Highly recommend taking a look and seeing for yourself.

It took remaking the glasses 3 times before they got it right. They don’t want to measure when you wear bifocals... they prefer to “guess” the measurements! Who the heck trains people to be this uneducated about making glasses 👓... seriously need to shop elsewhere not here... ridiculous to have to wait 3 months before you get a pair of glasses that are only mediocre and have to pay lots of money for them! Never ever shopping here again!

Had a great experience buying glasses for the first time! Kayley M. Was amazing to work with! She was patient and EXTREMELY helpful when trying to find a frame that fit well with my face. I would recommend this location and Kayley to anyone who is shopping for glasses. Thank you for a great experience!

Top notch customer service and exceptional social distancing environment.

They had to remake my glasses 3 times. They are still not wearable and I spent nearly $350... they refuse to measure you for your bifocals and instead try to guess. When I insisted they measure, they only measured 1 eye... seriously screwed up protocol... they need to fire these people

Jake W. provided the best experience me and my wife have ever had shopping for prescription glasses! Having worn glasses most of my adult life, I have had many experiences trying to find the right options - this was by far the best. Jake was exceptionally knowledgeable, patient, and provided expert advice while helping us select our options and then complete the transaction. His understanding of the insurance copay helped a lot in deciding our purchases. I highly recommend Visionworks #22! Great job!

This has to be the best lab in San Antonio. The staff are very friendly plus they’re fast, fair, and efficient. I’ve had a good experience every time I go and the staff seems to truly care. Even the lab staff come out to personally help!

Wow !!! What an Amazing experience yesterday at Visionworks !!! Was greeted by associate Kayley M. Kayley assisted myself and my daughter. She was very knowledgeable and helpful in helping my daughter select her first pair of glasses. She really help my daughter feel at ease. Went over all my options with my insurance. I will definitely come back to Visionworks !!!

Colt C. was extremely helpful and very informative on giving us the details of not only our insurance coverage but on the services offered with our lens choices! This was our first time at Vision works and we will definitely be recommending this location to any of our friends needing glasses! Thank you for the exceptional service Colt! We cant wait to get our glasses!

Great customer service! I would recommend this location to everyone in need of glasses or contacts. Staff is friendly and very knowledgeable with a great selection of frames. They are willing to go the extra mile to make sure you are completely satisfied with your choices. Marissa was awesome in helping my wife pick out frames. Will definitely be back for any of our needs.

We visited the store on Sunday 10/6 and Kayley was awesome. She was extremely friendly and helpful. She helped us with an issue and knew exactly what to do to fix my glasses. We definitely will be asking for her the next time we need glasses.

I had the best experience and service at this location. Kayley was amazing with helping me figure out the best way to price out lenses for frames I was buying from a third party and my current frames. She even gave me a boost of confidence when I brought the new ones in, as I wasn’t too sure they’d fit my face. I’ve gone to this location for about 4 years and the service has always been good, but Kayley was professional, helpful, and so very friendly!!

I had the pleasure of interacting with Jake Wright at the La Cantera location in San Antonio. I am typing to commend Jake on the wonderful experience that he provided yesterday (12/22/2018). Despite the busy day, Jake continuously kept us updated on when we would be serviced! Jakes continued courtesy while we waited made us feel welcomed at all times! When Jake serviced us, he was absolutely amazing; his attention to detail, calm demeanor, and embracing manner, made for a positive experience. Way to go Jake!- Dr. Michael James

Marissa and Mia helped my mom and I each get a pair of new glasses, and they were awesome! They helped us get the most from our insurance, and went over all of our options very comprehensively. I had my nine day old infant daughter with me, and they were so understanding and kind. My glasses were done in under an hour. I will FOR SURE return to this location!!

Dr draper explained detailed analysis on my eyes.

Went in today for a new pair of glasses and Im so glad I decided to come to this store. Cynthia was great to work with and really helped me out when I could not decide on which style of frames I wanted. My glasses were ready a couple hours later and I loved them.

I was so pleased with the help I received! I was away from home and needed my glasses adjusted. The people in this store are so friendly and nice! They re-assured me that simple fixes were no bother! They really seem to enjoy their work!

Marissa was extremely helpful and sweet. Came in to price check glasses and left feeling taken care of. She was patient with our questions, hilarious in her banter, and incredibly accommodating. She cleaned and adjusted my glasses for me, even though we weren’t buying anything that day. Will definitely be recommending Vision Works for their amazing customer service and attention to detail.

Helpful service and very friendly. I’ve had glasses for many years, and over the years no one bothered to even see if our insurance covered the cost of the glasses. They helped us out a lot, and helped us realize that our insurance does pay for part of the glasses.

Visionworks is apparently the “preferred” provider by VSP, it is FAR from preferred in my book! We visited Visionworks on 11/9. My daughter wears progressive lenses, and her current pair of glasses broke. We decided to take her prescription to Visionworks to get her a new pair of glasses. We completed the process on 11/9, and today is 11/29th, and we still have NO GLASSES. We were assured that the glasses could be done in 7 days, and would be cut by their lab since my daughter wears progressives.After SEVERAL phone calls in the past few weeks to the store to check on the status of my daughters glasses, we are still in the dark! We have been told the manufacturer lost her frames, and they had to overnight a new pair, we’ve been told that the lab is just “backed up” due to their current promotion, we have been told on 11/26 that the glasses received their final coating, and would be shipped out the same day, overnight, and as I just got off of the phone with the store, I got yet ANOTHER story! This is week 3 of my daughter having to make due without her glasses, and we still can not get any accurate information from the store.I am disappointed in the lack of communication, and lack of urgency to clarify where the glasses actually are. As I mentioned, Visionworks was a preferred provider for our Vision Plan and our experience has been nothing short of frustrating and inexcusable. For a company that boasts about the importance of satisfactory customer service, they have absolutely missed the mark! I would not ever recommend them to anyone, in fact I feel I may need to spread the word, our precautionary tale.So better, Visionworks. Do BETTER

Outstanding service even on a busy Saturday. Loved the selection of colored frames. Their lab technician even stepped in to wait on customers so they would not have to wait. It’s clear they all work well together as a team. Their manager should be proud.

Vision works was extremely fast and efficient! Kayley has superb customer service skills. She helped me get the best deal possible and I am highly satisfied with my order. Thank you! :)

Aylin was amazing! She made sure I got the best value with my insurance and out-of-pocket costs. I would recommend this place for contacts and glasses. The selection was great, the glasses were ready sooner than expected, and the staff was friendly and patient.

Great service. Was in and out quickly. Helped me pick perfect frames for me. MS. A was professional and oh so helpful. Even helped my husband fix his older glasses.Thank you.

I was traveling and was in a accident and broke my glasses. I had not purchased my glasses from them and offered to pay what ever I needed to if they could fix them for meSo I could finally see again after a week of not using them. Marissa was so sweet and kind and fixed them right Up and put new nose pads on and refused any payment. It is nice to know that there are such great kind hard working people that know the value of customer service out there.Marissa your company should be proud that you treated this store as if it were your own.Being a business owner myself can say you went over and beyond in customer service and I highly recommend this location.I will be getting my next pair of glasses from my closets visionworks thanks to this fine customer service.

This store is a very conscientious. They are all very knowledgeable and seem to be able to do correct adjustments when needed to my glasses. I am a hard one to fit. If there are any problems it is quickly resolved. The GM Marissa Colfry is very friendly and orientated in making every visit a positive experience. I look forward to my next pair of glasses next year.

Very professional and customer service based establishment! The selection of frames is not only great, but the associates are always very welcoming, friendly, and helpful. If youre in the market for a new pair of glasses, I highly recommend you check them out!

The BEST Customer Service Ive received from a Visionworks in a long time; everyone at the location has done a Wonderful Job thus far but I would like to give special props to both Cindy and Jake for going above and beyond with their professionalism, friendliness, and especially patience! I wear Progressives and have had an ongoing need for having my glasses 👓 adjusted to find the sweet spot wear I can see properly at all three distances; and not once that I have stopped-in/ visited have I felt ignored; rushed; or like Im not important! And please note, I even bought my glasses at another location but still was treated like I had been their customer from the start! Honestly, they listened; even re-measured my glasses; and encouraged me to come back as often as I needed to make it right! Would highly recommend this location particularly for Great Customer Service! Thanks Cindy & Jake for renewing my confidence in Visionworks! 👍🏽

I got my glasses here a while ago and had the best service Ive ever gotten at a glasses store. Chase and Jake were an amazing help! I couldnt be happier.

I went in for a quick adjustment on my sunglasses and Marissa Colfry took excellent care of me. She also adjusted and cleaned my regular glasses with great detail. She was friendly and service was quick!

Marcela was extremely helpful. Super friendly and amazing customer service. Helped me pick out a great set of frames and chose the prefect lenses. Would highly recommended!

Original post on August 20th, 2012: I came in to get some new glasses so I could pass my next eye exam to renew my license and to see better...I initially came in to get the two pair for $99 but walked out spending much more for a great designer frame with upgraded lenses. The staff was great - and theyll be my stop for years to come. They have a great selection at great prices; and its worth your time!UPDATE: on August 23rd 2013, I walked into the store because one of my lenses had been damaged. The sales team was excellent and understanding and thanks to the insurance program I had to pay $30 for insurance, plus a $20 copay and they fixed my old pair of glasses so that I could see and in about 7 to 10 days I will be receiving a brand new set of frames and two brand new lenses. For originally spending $479 on one pair of glasses that was a drop in the bucket and I have to say thank you to the entire team at Visionworks. If youre going to get your glasses done somewhere I urge you to go to this location they are friendly, there fast, and they know exactly what theyre doing. They will find a pair of glasses that will fit your face correctly so that everything is symmetrical so that for example you dont have a chubby face you dont have a square face so on and so forth. Its worth your time to stop in I would give them 5 stars all day long if there were more I would do so. Thank you vision works I trust you and I will be a customer for life.

I was in a serious pickle when I found out my boss nearly ruined his glasses by sleeping on them all night. Needless to say he is not a small man. When I called the Visionworks at La Cantera panicking, Marissa not only tracked down his old info and helped me purchase a new backup pair, but she somehow repaired his mangled pair back to new. Marissa is my hero! She was so understanding, professional and on top of things. Also, when leaving I received a warm goodbye from all the other employees! I’m elated at receiving such amazing customer service, and I highly recommend the Visionworks at La Cantera!

Marissa was so incredibly genuine and helpful! The service was also very quick. I dreaded having to run an errand to get my glasses adjusted, but I had the greatest experience and will recommend this location to anyone!

Marissa is great! Had a few issues with my progressive glasses and she made a few adjustments and now they are absolutely perfect. She definitely knows what she is doing.

I take my eye prescription to Visionworks La Cantera because my insurance accepts them, the store is only 10 minutes from work, and its located near Dillards where theres always open parking during the day, easy in easy out. Not as bad as I expected. Ive also gone back several times because they can turn lenses like tables at restaurants, hour tops! at least for me..I will say. the staff was very good at being conversational and consultative, i got the sense that they enjoy the company of their customers, but im also pretty friendly so no surprise there. I dont know anything about lens talk, but all that matters to me is: anti-glare or bust. Big shout out to Cindy B. who handled my work, and Marissa who was backing Cindy up since she was busy taking care of me. I later picked up that Marissa was the GM by glancing at her name tag as I shook her hand on the way out. Love my glasses, love my lenses, and the staff was so nice, im here writing a review about it. Cheers!

I came in this afternoon with glasses that had been bent from being sat on. Mr. Creech not only put the lenses back in the frames and straightened these frames, but managed to arrange the right temple piece so that it did not hurt. This has been a problem with almost every pair of glasses I have had. Mr. Creech deserves very high praise.

This THE worst experience we have EVER had with an Optical provider! They messed up the prescription & it took well over 2 weeks to receive everything. Wait upon wait only to have to wait another hour in the store to pick up a set of glasses (still waiting on contacts) and they took people ahead of us on the “wait list”. We are filing a complaint with our insurance company and will not be back! Save your time and your money and go to Costco!

Highly recommend this location. Great Customer Service! Cindy helped me pick out glasses and took her time with me i will come back! Thanks Cindy!

Aylin and Chase were super cool and friendly!! Got my 2 pairs in 2 days with the best prices for everything! 11/10 recommend 💙

So I actually went to “RCP Eyecare” for my eye exam, which is right next door to Visionworks. The receptionist there is very sweet and welcoming. Her name I believe is Victoria! She is the perfect match there, she has great customer service and made my experience there amazing. I then went to Visionworks, where I was then assisted by Colt. Colt is a good associate who represents the company well. As I was searching for glasses, he would check up on me every once in a while to make sure everything was ok. I would recommend both places. Prices are also reasonable.

I received great service from this very attentive and friendly staff. The manager, Marissa, was very helpful, knowledgeable, and professional. It was a great shopping experience!

Marisa is the best. We are always pleased to see her bright smiling face. Her customer service is 110%. All her employee follow her lead and they too are outstanding

We were on vacation in San Antonio and my daughter lost a screw out of her Visionworks glasses. Your associate Chase was a wonderful help. He repaired her glasses, adjusted my husbands glasses and cleaned mine.

Mia is very professional, kind and knowledgeable. She is very friendly and helped me pick out a great pair of glasses.

Jake, Eileen, and Marissa were great. Very welcoming store. Very professional. Will definitely recommend and revisit.

Marcos G did a great job helping my son find glasses. Marissa also did a great job fitting them for him!!! I recommend them for everyone!

Purchased glasses and contacts for myself and my 2 children. It was a very easy and pleasant customer experience from start to finish. I would absolutely reccomend this store to anyone needing glasses and/or contacts.

Service was excellent and they went above and beyond (especially Marissa the GM, who stayed late to finish our order). The selection of frames is surprisingly good, even for my wifes expensive taste. Will be back again next year for glasses just like the last 2 years!

The accept VSP now :)Through examine the customer services was amazing.

Very nice experience. Marissa went above and beyond. I would definitely recommend this store for your eyewear needs. Thank you Marissa.

Every time I visit Visionworks at La Cantera Mall, I am greeted and assisted by a kind and friendly staff. Marissa and her team go above and beyond to make sure the needs of their customers are met. I live far away from this location, but I continue to come due to their great service. Ive been coming to this location for a couple years now and will continue to come!

Excellent service! The Manager Marissa is the best thing since the invention of screen doors. She strived to make me a satisfied customer

Colt was extremely patient and helpful! Very comfortable vibe in the store. A+!

I was greeted as soon as I walked in by Aylin, she assisted me by answering my questions and making sure I found what I was looking for. She gave me options on the styles I was interested in! Had my glasses done within an hr! Thank you Aylin! I’ll definitely be bringing my husband back in to get his glasses as well.

I have always received excellent service at this location. Very kind and knowledgeable staff.

Aylin was the best and very helpful, she really did go out of her way to provide great hospitality service.

Service was okay, they were nice and attentive. However, the lenses are very bad quality and those have been the most expensive glasses/ lenses Ive bought. Only a 30 day guarantee. My lenses quickly scratched even with good care. Please look elsewhere for your vision needs.

Great Customer service friendly and welcoming they had a huge selection of frames and they took my insurance. All in all it was a great experience

Aylin was extremely helpful, knowledgeable, and efficient. Thank you for helping me resolve the issue with my glasses!

MARISSA IS THE BEST OPTICAL MANAGER EVER! She asked me questions to make sure I purchased the product I need!Come here for all your optical needs!

LOVED this place, i cant remember her name but i think it was katelyn who made sure i felt comfortable and helped decide what glasses looked better on me. Never felt pressured to add unnecesary stuff that will add up she did an AMAZING job

Very helpful and kind staff. Marissa helped us with all our questions and didnt make us feel pressured to buy anything, she even adjusted the legs of my girlfriends glasses for free. I know where Im going to get my glasses from now on.

The location has a huge selection of frames!I was pleased to know they actually took my insurance... I had my glasses the same day.

My family and I went in about a month ago to get contacts and glasses, we were greeted right way. The staff was helpful and polite, they recommended great choices and the glasses came in quickly and accurately . I will be Recommending the Visionworks at La Cantera to family and friends .

This is my first time writing BAD review about a business.Where do I start? I originally walked in before my eye exam next door and a friendly associate Cynthia quoted me for polycarbonate anti glare lenses for about $130 and can be done in about an hour.Cool, so I get my eye exam next door and come back. Cynthia is gone and a girl in blue glasses helps me out. We sit, I tell her I want the anti glare lenses cut for pre existing frames. She upsells me to some “smart tech” lens that she says is about a $20 price difference that I was ok with.A few mins after on her computer she comes to the total of $277. $277? For lenses that I need cut for an already existing frame? It sounds excessive and I knew this because I had been getting quoted around town about $110-130 for this same service but chose to go to VISIONWORKS since it was next to the optometrist...She also gave me this long reasoning as to why they didn’t have my prescption lens in stock at their store. Which only became funny to me after calling a few other optical stores and two places chuckled and told me how common my prescription is.So TO TOP IT OFF. I told her that I’d like to take some time to shop around I wasn’t comfortable paying $277 for those lenses, and apologized if I wasted her time. (Came on an empty Friday afternoon btw) she replied to me that “it’s a free country” ..........Wow. It’s one thing to be trained to upsell I knowingly walked into a retail location and can understand that! However to be rude or make me feel bad for not wanting to spend an excessive amount on some lenses is not cool and I will NEVER purchase from a store who is cultured to act like that to a friendly and apologetic customer. BUYER BEWARE do your homework and shop around ! Never feel pressured to purchase somewhere if it doesn’t feel right, because she was right... this is a free county.

Friendly and fantastic service. Would recommend to any family or friend for any eye care assistance!

Ive purchased glasses from here a few times and I have always had great service. The representatives are very knowledgeable and friendly I will continue to shop here in the future.

We are gearing up for back to school, so I’ve been taking my daughter shopping, we had to get a new pair glasses from Visionworks they had great customer service a large selection for kids we were able to get the glasses that day. another thing checked off my list thanks to Visionworks

Aylin was very professional, amazing customer service. The entire staff was amazing. Thank you visionworks.

I bring my family here to shop for glasses and they absolutely love the staff and the big selection to choose from!

Ive been a customer with Visionworks for a few years and in March 2019 my expectations were exceeded by the professionalism and speed of service that Ms. Castro provide my family and I. Her knowledge, friendliness and professionalism is the reason why we will continue to use Visionworks. - Thank you.

Elderly dark haired lady who worked yesterday is clearly lacking in customer service. Treats people like cattle in line and condescending for people who come in for questions. Could not believe the attitude and confrontational behavior toward customers. Will not return will never recommend unless you enjoy abusive conduct because thats what you get there.

We have bought multiple pairs of glasses at this location. The quality of the glasses as well as the customer service have exceptional. We wouldn’t consider shopping anywhere else.

Absolutely terrible service, one person in training and one salesperson with 13 people in the store waiting and no sign in list. This is worse than Walmart!!

They have always taken good care of me when I swing by there. And work great with my insurance!

The staff at VisionWorks La Cantera are fantastic! They solved my eyewear problem in literally five minutes! Many thanks!

I had a great experience here and they were more than helpful with my glasses. Ask for Christable!

Lens are poor quality for progressive watermarks and its supposed to be no lines well lady there are lines that were buffed or at leasted tried to be buffed outservice was no betterif i wear glasses how am i supposed to see if they look good????continue to be asked what do you think well i dont know i cant see them.Lady was rushing and getting frustrated with my questions on my ins. and why it was 400.00 for out of pocket very poor customer service.I will be returning glasses

I drive all the way from San Marcos to see Marissa because she never has steered me wrong in my glasses selections and can navigate my slightly complicated insurance. When I pick them up, Im not allowed to leave until I am completely satisfied.

The La Cantera store is very welcoming and helpful. Great service.

Great customer service Marissa is SUPER helpful!!! Would definately recommend *****

Always friendly. Great selection. Great service

I like the service really, nice people but not much frames to select from.

Can I give this place less than a start! Worst customer service ever. The doctor got my prescription wrong.. they called to confirm my follow up appointment and then called and rescheduled my follow up appointment... then we I arrive they inform me I was suppose to be wearing my contacts, which they didnt communicate up front... and we I had to reschedule my follow to my follow since my rx was wrong... It was an inconvenience to them. This is all the doctors office... the other side where you get your glasses were somewhat decent.

Excellent customer service. Very prompt greeting and assistance

Good customer service and variety of frames.

I have been buying eye glasses for 30 years and Visionworks in La Cantera was the best buying experience I have ever had!!!

Staff at the front desk seemed bored or anoyed. I felt so unwelcome that I left.

This location is the bee’s knees! Great service, great people, great selection of frames!

After another location messed up my daughters glasses twice in 2 days, these folks jumped in to save the day. Got them done in 20 minutes, and nothing but professional, happy-to-help attitude to go with it.

They have Terrible customer service was waiting for assistance then somebody walks in behind us and they’re take them first!!! I asked them why would they skip us and the guy says OK sorry we didn’t know you’re waiting for something I said what are you talking about I had already told them that we needed three sets of glasses !!!! They suck 7/11/18At la cantera !!!!!!Thanks “Mercedes” worst job ever

The staff at Visionworks went above and beyond to help me! I will be returning!