I was in the market for a MONO M80 acoustic guitar bag and after trying to buy from a couple of different sites and them being sold out, I finally came across this guitar shop. I placed the order on a Saturday, and although they’re closed from Sat-Mon, it arrived the following Friday. Super fast shipping and in perfect condition. For those reasons alone, I highly recommend this shop.
Went in for an acoustic guitar. I was treated like family. This is a very nice place without a doubt. Extremely knowledgeable staff. We will certainly return as we grow musically. Thank you.
When I walked into Lark Guitars I was impressed that their shop was very clean and organized. They have all the gear you can imagine to get the job done! What did it for me was their customer service. I’ve been to plenty of Music Stores and none compete with Lark Guitars. They will greet and take care of any of your questions or concerns. They stop what they’re doing to help YOU. And don’t force or push you to buy anything. That right there makes me go back. Check them out.
Amazing selection. Definitely worth a stop.
First, I want to start off by stating that I have visited quite a few guitar shops in San Antonio and Lark’s is at the top tier for purchasing a high-end guitar. I went in yesterday to “browse” the gallery and I ended walking away with a beautiful Mayones, Hydra. The shop currently operates by appointments, for COVID safety measures, and to allow a great customer shopping experience. The environment is super cool and laid back—they even allow you to hang out with the shop dog, Mesa. The staff was beyond knowledgeable, allowed me as a customer to explore different options, and really strayed away from “pushy” sales tactics; they’re extremely patient with questions and go above and beyond to find the right guitar for you and the right set up. This isn’t your globo guitar star, these guys are in the business providing top-end guitars, and if you want to step up to quality builds, make sure to allow these guys to earn your business.
Just started taking guitar lessons with Terry. Great guy! Hes definitely dialed into what my goals are and how well take steps to get there. Clint is also super friendly and accommodating... Im a noobie and they make me feel like Im part of the club. Highly recommend.
This is easily the best guitar shop I’ve ever been too and the staff was very helpful and knowledgeable.I purchased a Mark V 25 and Mesa headtrack pedal and I am definitely looking forward to going back in the future to get more gear.If you’re looking for great gear this is the place to go 🤘🏻
Super nice people. Easy to order, shipped the next day. I will be a returning customer.
I’ll start off with saying that I’ve been a customer of Lark Guitars for about a year and a half now. I’ve purchased a few amps, cab and guitar from them. They have the best selection of boutique amps and custom shop guitars from every top manufacturer, that’s why I always came back.Well since my experience had always been pretty good with buying equipment, I went ahead and had them do some repairs on one of my vintage Fender guitars. I took them my 1982 ‘57 reissue Stratocaster, which is my main player.Albert from the shop was very helpful with explaining how the repairs process worked and even gave some helpful suggestions. At this point, I felt pretty confident about it being in good hands.Upon getting the guitar I noticed several improvements such as fret and crown work. The neck however still didn’t seem to feel right. I asked them about it and they assured me that it was good to go.Long story short, I ended up taking the guitar to another Guitar Tech and he found that a business card was used as a shim over the preferred method of wood shims.I reached out to Lark Guitars to explain the situation and my disappointment. They recently got back to me to with a very sincere apology and explained how they have addressed this issue with their tech and made the necessary changes to those repair methods. That went a long way for me and because of their professionalism, I will continue to be a customer. Excellent conflict resolution and still the best shop in San Antonio!
Excellent service. Took care of a setup issue on my MIM Strat. Great working with Albert. Excellent selection of nice guitars.
I bought a Mesa Fillmore 50 head & Cab from Lark in mid september. I am over in Houston, and had it shipped. This was my first purchase from Lark, but wanted to support a local shop for this purchase. Upon receipt, it was determined the reverb tank in the head was faulty. I called Lark and they contacted Mesa and had a new one shipped out to me. Great customer service and a superbly fine product! Now that I am familiar with Lark, I also see they have a great selection of PRS guitars, I will most certainly be back in the future for my next purchase!
Lark guitars keeps popping up when Im shopping on reverb and searching for dealers of the gear Im interested in.I was very happy that I was able to stop into Lark while in town visiting family unexpectedly this week. I only had about 30 minutes to stop in, and it definitely wasnt enough to really soak it all in. I was able to try out a couple pedals I havent seen in the wild before, and left with a great new Fuzz from Spaceman.Love the pedal table they have set up - Just about all their pedals on one large table which makes it easy to figure out which ones you want to try and compare. I havent seen that before, and I like the opportunity to see it all at once and to be able to get a feel for them without having to ask someone to dig a bunch of different pedals out of a case. They have some pretty rare pedals you wont see in most guitar stores, as well.Speaking of rare. They also have some absolutely amazing guitars hanging in the shop that you just wont see most places. Wood Library 509s, Burled Suhr Ts, Mayones, Nik Huber (including a Cadillac Green Rietbergen that just looks the business), and a heck of a lot more. I need to set aside a couple hours and some $$$ for the next time I make it into town - and do quite a bit more practicing.Clint was super-helpful and nice, and left me on my own to try out some pedals along with a very sweet (and very light) Tom Anderson T Icon, but came right back around when he could hear I was done noodling. Bonus points for checking if I am ok with dogs before letting in the shop dog, Mesa. (The answer is always yes!) She was also awesome.Even better news is that when I next come across Lark Guitars on Reverb, or on late-night google gear hunts, I will feel very comfortable ordering from them.
I ordered a guitar from this seller via Amazon. After I ordered, they decided they didn’t like the price after all so they canceled my order. The $30 they chose not to eat on a $400 purchase has bought them a 1-star review.Now to deal with the headache of disputing the charge that is still on my Amazon card and order from somewhere else that will honor the posted price and not cancel after the fact.
The store is beautiful, they have a great selection of gear, and the staff are attentive without making you feel pressured. Love this place!
Never thought I would buy a guitar online but Ben was a pleasure to work with and he helped me find a great guitar! Thanks dudes!
I had an excellent experience buying my new PRS from Lark Guitars. Albert was super helpful over the phone and email, taking the time to answer all my questions and send additional pictures of the guitar. It arrived well-packed in excellent condition, with a perfect setup. If you’re looking for a trustworthy place to buy a high-end guitar you’re in good hands with Lark. Thanks Albert!
Horrible customer service, owner got defensive when I asked to send a replacement tube for a faulty power tube in an amp purchased through this store. They did NOT disclose the faulty tube prior to purchase. Would not shop here again. Would give 0 stars if possible.Edit after 2 years of owning my paperweight Deluxe Reverb I finally got it fixed. Every tube was fried and it cost $300 in repairs. The owner failed to mention that this amp needed such extensive repairs. The definition of a scam. Horrible store, pretentious scammer owner.
Excellent service and attention to the customer.
This guitar store is Awesome, Amazing I caught myself salivating over the deliciousness on every wall and the store clerks are knowledgeable beyond my many moons of guitar playing. My new favorite place on Earth.....
Simply the nicest feeling store, with the kindest owner Ive ever experienced at a guitar shop in Johnny. Yes, this is a shop for the serious player and maybe not suitable for those looking at the intermediate price or lower, but if you want fantastic service and unbelievable selection this is by far the best guitar shop Ive ever been to in San Antonio in over 20 years of dedicated playing. Johnny even allowed me the treat of playing one of his own personal instruments, I couldnt be happier with my interaction. Although I did not buy an instrument today, service like this makes me definitely consider doing so in the future, which cant be said for online retailers like Sweetwater. Cheers!
I needed some help on getting my guitar setup correctly. Albert went out of his way to help me and answer all of my questions.
Fast turn around on repairs with great communication. Thanks to Albert for being that dude.
Absolutely hands down best place to buy anything guitar related. They accommodated me even with Covid-19 going on and without appointment. Set me up with few guitars to try, all the employees knew their stuff and had plenty of advice to offer on selecting one that fit my needs not just pushing to make a sale. Answered all my questions and had awesome attitudes and customer service. Walked away with a beautiful PRS and accessories and heart full of excitement. Larks is definitely my store. Check them out.
So first off, got checked up on a lot when I was testing out a guitar. That was really my only complaint the staff were helpful and helped me get the best bang for my buck. This is definitely a shop for avid guitar players to go and I will gladly return when I purchase my next guitar.
Very pretentious owners and staff. I was perusing the guitars with my friend and the owner was playing in the guitar room, didn’t stop to ask us how we are or if we needed anything. Walked to the front and mentioned to the clerk that I was looking for a guitar no more than $500 (I’m not spending $2k on my first guitar, no way). As soon as I mentioned that he conveniently answered a call and was on the phone in front of us, knowing we wanted help, for the next 15 minutes. Throughout this the owner did not help once. It’s very clear that all this shop cares about is the $$$ and not helping their customers.
Great products, great people and great service.
Don’t waste your time going anywhere else!!!!! These guys are truly ROCKSTARS!! 🔥🔥🔥
Bought a Mono case from them on Reverb that I really needed by a specific date, and they promised they would drop it off at UPS that day. They didn’t drop it off until the next day, then lied about it to cover it up. The UPS store confirmed that they didn’t drop it off until the next day.They have not attempted to make this right and have ignored many of my messages requesting to resolve this issue.EDIT: The response to this review was the first communication from Lark after 10 days of ignoring my message. Reverb has not ruled in favor of anyone in this case, and the case is still open.Lark: All of this will go away if you just provide a copy of the drop off slip from UPS. I dont see why this is so difficult for yall. I am offering a solution where you keep all $330 of my money, I delete my negative reviews, and I close the case with Reverb. All I want is a photocopy.
Excellent store with amazing selection of quality guitars, amps, and pedals. Service was excellent. The salesman hooked up multiple amps for me to try and provided good recommendations based on my description of needs. The store has lots of space and is clean and has an very friendly atmosphere.
First and only time in the shop I got checked up on like a child 3 times within 15 minutes while trying out a guitar. I am 31 and a music teacher with over 20 years experience playing guitar. Maybe the employees were bored because there was nobody else in the store. It gives a cold “don’t touch these expensive materials” museumesque feel inside. Maybe If you dress like you make 6+ figures a year they might treat you with respect, sadly. Gave one star because some of the gear was nice *looking* ( since I only got to test one guitar before getting rushed out ). Overall this establishment represents the antithesis of what I believe playing music is about.
Outstanding customer service!
Many employees have come and gone here and at the old location. A lot of high level arrogance happening here ...almost as high as some of the prices. Good variety of gear though, and not every person who works here has this issue. Nice to have a store like this in San Antonio.
These guys ordered me a custom 2x12 Mesa speaker cabinet and let me make payments. They were great to work with. I want to do more business with them in the future.
All I can say is wow.... The selection of guitars, amps and accessories is amazing. Staff was very friendly and attentive.. Im not a great guitar player but man the staff treated me like I was a rockstar.. Will be buying from them in thw future.
Bought My First PRS, What An Amazing Guitar! Thank You Clint Franzen For All Your Knowledge And Friendliness. Im Sure This Wont Be My Last Purchase There.
This is the best guitar store I have ever been to! To qualify my review I would just like to mention I have been to probably 50 plus guitar shops including very well reviewed stores in San Francisco, Los Angeles, Phoenix and even some in Canada. This is by and far the best! Ridiculously good selection of boutique amps, guitar effects, electric guitars and bass guitars. The customer service was incredible. I was helped as soon as I walked into the store. They set up a pedal board for me filled with pedals I wanted to try, and let me plug in to the best sounding amp I have ever played (Tone King Sky King). The guys working there were really chill and left me alone to try everything out for as long as I needed. I ended up purchasing a new overdrive pedal and maybe one day will return for the Sky King. Thanks again Lark Guitars! Would consider making the drive from Phoenix, AZ just to visit this shop again!
Super happy with my purchase and my on-line purchasing experience with Lark Guitars. Customer service was excellent. Clint was very responsive to all my email questions and they sent me photos of the merchandise, before purchase and during the preparation for shipping process. Goods arrived as expected and in excellent condition and earlier than scheduled. I am a very happy on-line shopping customer. I highly recommend this company to anyone in Canada or other country for on-line shopping and purchasing experience. Thanks alot!
I have to been guitar shops all over the country that my 15yr. old drags me to. I must say, every item I hear him talking about, can be found at this shop. I have never seen a pedal selection so large in one spot! The amp selection is huge to! It is like every boutique store you can imagine on steroids. I think he liked the guitar and bass selection better than Chicago music exchange! The guys who run it are awesome too!
Overpriced for what they sell..and they dont have any lefty stuff (does ANY place in San Antonio have any lefty stuff, a this point...NOPE!).....Order your stuff online...WAY cheaper for the same name and model stuff they sell here....The employees are always too busy playing on their computers to come help you. Youll pretty much walk the entire store by yourself while they all surf the web.They do have comfy couches though..
50% rude staff. 50% very decent staff. Prices are through the roof expensive. Good place to shop if you have money and its not something you worry about.
Great selection and superior customer service from afar.
Very nice guitars, well displayed
Staff was wonderful! Knowledgeable, helpful and gave my husband plenty of space to try out a couple of guitars. Store was well laid out and really nice. Worth the 2.5 hour trip from Houston and well be back!
Ive been going to Lark Guitars for the past two years and every time I go its nothing short of amazing. The staff is small which allows a more one on one experience. Vince and Albert are always fun to talk to and geek out about gear. Not to mention, the best selection of guitars, amps, and effects you will find in San Antonio. Next time you are considering a gear purchase, Go to Larks!
Didnt buy anything as I was visiting from out of town, but Vince was awesome. Very helpful, reviewed many of the boutique amplifiers that they carry, wish I had more time to hang and dig in even deeper. Good chance I will end up online ordering from them. Thanks guys!
I can’t even begin to describe how great this place is!!! They are incredibly helpful and let you wander pressure free at the same time. They have my business from now on.
This place has nice guitars and pedals. The folks working there are very nice. If you are looking for a high end guitar go here.
Super friendly staff and a great selection of top line gear. If you are serious about your playing and only want the best, do yourself a favor and checkout Lark Guitars.
Nice higher end guitar store. No pressure sales, and the place is comfortable. There is a wide variety of boutique and higher end guitar gear here.
I bought an amp from them years ago and that was a good experience, but this trumps all. I was gifted a case from them for Christmas and it was the wrong one. According to their return policy (not a great policy, but that doesnt count)they didnt technically owe me anything, but he gave me store credit and let me get an obscure pedal that they wouldnt have ever stocked. That pedal was on backorder and I got it in May after starting this process in December.Thats jam up service. Not many people or businesses would follow through on something after 5 months. Thanks Clint!
This place is INSANE! I feel like Im wasting a fortune just standing here. Its way above my tax bracket but if youve got 7 grand to spend on a guitar or amp, this is the spot.
1 Star is too kind. Rude and arrogant sales people.
Great quality guitars!! Great selection of some of the finest boutique guitars!! Guarentee you will find a guitar you will like!!
An excellent selection of high end guitars. I was there for 15 minutes and no employees even spoke to me, so I left without playing any of them.Again, great selection if you are in the market for a high end guitar, but I wont be returning next time I am in the market for a piece of gear.
Cool space. Guitars only. Serious machines they dont mind if try. Super cool sales team.
Very nice and Accommodating.
Really nice, laidback place. THe staff are super friendly and treat you like you belong there. They are helpful, but they will not bamboozle you at all. Theyll let you try stuff out and will not harass you.I went in and played nearly all their Gibson acoustics. Fantastic selection of great guitars, and its super nice of them to let me try them out. All I bought were two sets of strings... for now...If youre looking for an acoustic guitar, do yourself a favor and start here.
Awesome store! Awesome service and high quality gear! Sweet environment and highly recommend to get next guitar here or any gear!
Nice place, but staff insisted to help me to take the guitar off the wall even it is very easy to get. And they obviously dont have enough people to serve all of customer at the same time.
I have been searching high and low for the perfect gift for my fiances birthday. He is a really talented shredder (lead guitarist) and has a couple of dream guitars. One of them is Yngwie Malmsteens guitar, which he recently got himself and the other is David Gilmour of Pink Floyd.Well, the second dream guitar is a custom design that is extremely expensive. I havent been able to find one reasonably priced. However, I did find one that was in mint condition online that was marked down slightly.I worked with a guy named Clint Franzen online haggling over the price. He was friendly and we negotiated a really good deal. He shipped the guitar right away and my fiance received it yesterday.He played it with the biggest smile on his face. He is very pleased with his new baby. I couldnt be happier when I see him smile like that. So, thank you, Lark Guitars, and especially to Clint for making it so easy.The guitar is in pristine condition and the transaction from beginning to end was first class. I will definitely be a loyal customer and highly recommend you.
This store was created by a true guitar lover to share his passion for finding the highest quality guitars for people at every level and price point. Johnny and his wife spend hours thinking about recommendations and have poured their heart and soul into this family business.
Lotta cool hi-$ stuff.
Great atmosphere, great inventory, helpful & patient staff. Really enjoyed my visit there.
Great spot. Best guitars I’ve seen that are sold in San Antonio.
Sales Vince offered a price for a guitar and I paid, then the next day they refunded. When i called them and ask why, they told me the owner wants charge a higher price for that guitar. Wont do business again for people can not keep their words.
Amazing selection of guitars, amps and everything in between. Vince and the guys were super cool.
I ordered something from this store and never received it. They have been unresponsive and unwilling to help in any way. It has now been several months and I have not gotten a refund or even a response from anyone in the store.
Great selection of boutique guitars, amps and pedals.
Amazing Instruments, and equipment, as well as helpful staff.
It is like guitar and amp heaven!
Friendly and helpful staff!
Fantastic friendly service
Wonderful, knowledgeable staff
Excellent!