One of the better staffed PKH store within a stores Ive been to. Staff was unusually open to helping us find appliances regardless of what was in the store. Unfortunately they didnt currently have what we were looking for but would likely return to work with their staff. They had been more helpful than the 10 other stores weve been to.

SUMMARY: A large variety of quality appliances with sales staff that knows their stuff. Best of all NEW INSTALLERS (Ill get to this.)DETAILS: This branch of Pacific Sales Kitchen & Home is a store within a store, Best Buy. Its staff are super knowledgeable and are not pushy at all. Relief. This store racked up the most sales, and at the time, I of sale, I could certainly see that it was doing well. However, there *used to be* a catch. The OLD installation team made Heckle and Jeckle (look this up if need to be) seem like the pillar of responsibility. Yes, its OLD installation team was the nightmare from HELL - right in my house. In November 2014, I purchased a Samsung washer and dryer unit. It finally arrived in late January 2015 with *freee* installation. First thing those jokers did was said that the gas was leaking and that I had to turn off the emergency valve. I fell for their nasty trick and ran to to the main unit. Actually, all that needed to do was switch the bright yellow valve on the gas line off. Then they said that they didnt have a very common part to finish the installation. So, they left the unit there not installed and wanted me to sign off on their paperwork. Of course, I didnt. They promised to come back with the part. They never did. I called and complained. Got the big boss on the phone from San Diego who promised to call me back and follow up. He didnt. I then called around 2:00 P.M. and finally got another staff that said that the boss had gone home for the day, leaving me high and dry. Thanks! I then had to go to Home Depot and buy the parts, which I had already paid to be installed. And, finished the job. NEVER AGAIN. I later complained at the store and my sales rep said that he doesnt know why those jokers were not fired. Apparently, this their modus operandi.Well, after 3.5 years, I was in the need to purchase a new washing machine. I entered the store and there first thing out of my mouth was Do you have the same installation team from three and a half years ago? The manager said No, funny, we just had another customer ask me the same thing. I probed further and sure enough, theres a new installation team and according to the manager that there have been few complaints. So, with that said, I could purchase again from this store. Although I havent purchased my new dishwasher yet, I just might do so here. After all, everything else is perfect.

Beyond excellent customer service here

Great customer service!