Two things really stand out for me here: the degree of customization, and the fact theyre actually delivering on time in 2021. (The latter has an obvious reason: massive shipping delays from China push anything into backorder unless its made here, which separates What A Room from the chain stores.)Before finding them, Id ordered a custom sectional from West Elm. They told me it would take 10-16 weeks to arrive (which is frustrating enough on its own). 9 weeks later, they called and told me it was cancelled because they ran out of the fabric.Thats when I went searching for a better place and found What A Room. What they do, when it comes to customization, is amazing. You can just go Id like *these* legs, *that* cushion material, *those* arms, *this* seat depth, and *that* fabric, and the answer is always yes. No need for tradeoffs.My custom piece cost two-thirds of what the original West Elm piece cost, and I like it better.And the kicker? They gave me a time frame of 4-6 weeks for my custom order, and because of lumber delays, they did miss it... by a few days. Ill take that.Sitting happily on my new sectional now!

Steven and Quynh helped us a lot in furnishing our home. They have a great collection and guides you the right furniture that would suit your decor. Strongly recommend this place for a new sofa or furnishing..

Recently moved to the Bay Area, and wanted to find a great couch to fit my awkwardly arranged floor plan. The designers at What a Room helped me maximize my space and designed a really great couch, at a great value. Delivery took a bit longer than quoted, but still received the couch in a reasonable time considering delays due to Covid and general industry supply shortages. Couldnt be happier with the final product!

Ive purchased multiple times from this store. Everything was fine until the point that i ordered a living room set from this store. During this encounter I spoke with STEVEN on numerous occasions and provided him with the proper measurements of my home. He pretended to be a rep when it turns out that he is owner. Going back and forth before ultimately deciding and assuring me that this would fit and for future delivery. Delivery and shipping was delayed multiple times. 30 days later When the actual day for delivery came, the set wouldn’t fit. I contacted steven to ask what resolution we could take going forward. According to STEVEN, there would be a 50% restocking fee because he was very sneaky about including a clause in the receipt he makes everyone sign when buying, and would not take ownership of his mistake when assuring me that this would fit in my home. I provided measurements and photos many times and i was assured by him that this would fit. STEVEN the owner as it turns out would not do anything for me and the tone quickly turned nasty on his part. At this point nothing has been done to correct the situation or offer any sort of customer support even after sharing my negative experience, And as a result i have been stuck with a large piece of expensive furniture.Please be careful when buying from this store.

Incredible personalized shopping experience.... helped me design guest room with bed, side tables, and dresser. Amazing quality for price. Kind patient and accommodating. Will continue to be a repeat customer. Family owned. They will work with you, comb through books of endless possibilities and help you design the perfect space.Photos included of bedroom furniture and my amazing orange leather chairs that create the perfect look in my kitchen.

I had a hard time finding a king-sized bed frame that both my husband and I would like. So we came to What a Room since they also offered custom options.Steven was very helpful in providing us with different bed frame suggestions. He was always quick to respond to my many questions via email and provided a lot of valuable insight. When we decided to go fully custom on our bed frame, he was very attentive to all the details and always kept us in the loop throughout the process.Despite COVID, we received our bed actually sooner than expected. The delivery was smooth and quick, and they set up the bed frame for us quite nicely. And as a result, we are so happy with our new bed! We ended up getting our mattress here as well. Not to mention, the price was very reasonable for both the bed frame and mattress.I highly recommend doing your furnishing purchases at What a Room. They offer great customer service and carry a pretty wide variety of designs. So whether you like the Crate and Barrel, West Elm, Pottery Barn styles, etc, you can also find them here and at a more reasonable price.

My wife and I have been looking for sectionals for a few months now. We are so pleased to have found this gem of a store! The product choices and the customization of color/fabric/style/firmness is just phenomenal. Grateful to Steven for the guidance throughout the process as we were torn between three different choices. Very excited to see our customized sectional! Highly recommend What A Room.

I love that I was able to customize this sofa. I wanted our sofa at a specific height so I can put my arms on the back. The delivery crew were really polite and nice. They even built the bed and the nightstand for me free of charge. But of course, I tipped them. I’m happy with the order. They are busy when you go to their showroom, go online or sit and check the catalog. Be patient as it is worth just ordering from them. We have 3 more rooms to furnish and we’re just gonna order from them.

Dan made the process of furnishing our apartment so easy for my Wife and I. He was very attentive and showed us around the showroom providing tons of details on all the items that caught our eye.I appreciated the fact that whatever he did not have in the store he quickly located in various furniture catalogs. We eventually purchased a super cozy chair (which he gave us a great deal on) and I was able to bring it home the same day.My wife really wanted a bar cart and Dan was able to find one for us, order it and had his guys deliver it within a week. Not to mention they put it together for us!I would definitely recommend What a Room if you are looking for great furnishings and especially if you want something unique and special.Also almost everything in his shop is customizeable! You can adjust the length, size, layout, etc to fit your space perfectly.Will shop again in the future !Best,Q.

Ive never shopped for furniture before so I was overwhelmed with all the different aspects you can customize on a couch. Dan helped me through the entire process and made it a lot easier than expected. I showed him pictures of the couches I liked at West Elm and we were able to create a couch that looked just like the one I saw but at a much affordable price. I was very impressed by how knowledgeable he is about the fabrics, colors, and more. I just told him what I wanted (pet-friendly, easy to clean, wont fade, and etc.) and he helped me pick out everything that fit my needs. Extra bonus is that theres lifetime warranty on the couches.

Very glad I stumbled into What A Room! when I was on the hunt for new furniture for both my new house and my parents house. Dan and Steve were incredibly impactful in helping us narrow our options based on the hundreds of photos we showed them of everything we needed. With items that they knew they didnt have in stock, they let us know other stores to get them for a bargain.Perhaps the most coolest twist with this furniture store is their ability to do custom renderings of your living space so that you can see exactly how pieces of furniture look in each room (and if some furniture may be too big/small for a room - super helpful).The wifey and I still have a couple rooms to furnish in the house and well definitely be coming back as the furniture weve purchased have held up incredibly well. Loving the fully customized couch (down to material feel, firmness of cushion, and individual cushion sizes!), real walnut dining table, comfortable yet modern-styled chairs, king sized bed frame set that matches nightstands and dresser, and super comfortable (but supportive) mattress that we all got through What-A-Room!

My wife and I were looking for a sectional sofas, we visited many stores in Bay until we found what a room where we have been working with Steve. He worked with us through choosing fabrics, and gave us good recommendations. He helped us with our decision since there are many nice furniture in the show room, and it is hard to make decision. Overall, we are very happy with the customer service at what a room, every one was so friendly and helpful, thank you Steve!

Wow. This is literally the only word that could come out of my mouth. I came into What A Room not really knowing what to expect. Now that everything is installed I am in disbelief at how astonishing it came out to be. I was helped by a gentlemen named Dan. The man is a furniture GURU! He helped me design a custom sectional couch. Dan showed me how to measure my living my room and even offered to do it himself. After the measurements were made, we showed him a couple pictures of the room and he went to work. He designed a couch that would perfectly fit into my strangely shaped room. He chose the best color scheme to match my floors and walls. He even chose out this amazing rug to match with the setup. Everything came in today and my girlfriend and I could not be any happier. The house was so empty when we moved it, but thanks to Dan and What A Room, it finally feels like home. 5 Stars for quality customer service and amazing quality products!! Thanks What A Room!

Steven and Dan are great! They are super friendly and straight forward. My wife and I really like this place because they are the price are very reasonable and they carry a large selection of modern styles.I would highly recommend checking this place out!

Great furniture. Very helpful staff.

I told Steve to make me a living room, he charged me in advance and He did not design it as I asked for it and now he does not give me a guarantee for his work.

Good personalized shopping experience for sofa.

We got this wonderful sofa and so happy about it!!! People in the store are very nice and helpful! Daniel helped us shopping the sofa in different types. Hes very honest in different kinds of sofas cons and pros. Sofas quality and price are both amazing! And you can also do customize at this store so that the sofa fits perfectly in our room. Btw, the delivery process is also super smooth and friendly. We were on a vacation when the delivery guy tried to reach out to us for the first couple of times. But they are very patient and friendly, and smoothly helped us set up the sofa in our living room. Im so happy that I made this choice!

Recently got a customized bed frame and mattress from here. I shopped around, checking out other furniture and mattress stores, but ended up getting both here cuz it was just the best value out of all the stores I checked out. Not only is the price very reasonable, but the quality is also top-notch...gone are the college days of taking furniture off the street, especially if youre ready to buy a bed that you wanna continue using for the next couple decades, if not longer.The workers here are very knowledgeable, and since there are so many options to choose from, someone was able to guide me through the process of picking out the materials for the bed frame and figure out what I wanted. Got the king-size bed frame and mattress pretty quickly, and am now very happy with both. I feel like if I had kids, they could use the bed as a wrestling ring considering how sturdy it all is. The delivery guys also set everything up well (Ive had movers in the past put together my bed frame really cursorily and I had to re-tighten everything), so glad with how they handled that as well.Based on this experience, I definitely plan on buying other furniture I need from What A Room, such as a dining table, nightstand, etc.

I would give a 0 rating if possible. Horrible customer service and I agree with some of the reviews about Dan. Horrible behavior and rude, uncouth and uncivilized. He will mess up your order and then never accept it and go MIA when you try to contact him. He swindled off $$ from me. NEVER giving them my business again. Also Daniel bribes people to write positive reviews and then promises them discounts. so dont be fooled by the positive reviews.

We really liked the experience in What a room and we will definitely come back. We bought sofa and ottoman, made exactly based on our wishes. The expected delivery was 3-4 weeks and it was 4 weeks to the day, which in COVID situation is really fast.

Good customer services, nice variety and modern designs, plus you can choose from catalogs too.Open seven day at 11 to 7pm most of the days.I will come back to buy a loveseat and few more items.Prices are very reasonable an goog qualityA lot of the forniture are local made. That it is a plus.

Incredibly helpful staff. Would recommend checking this place out to anyone in the market for a couch.

I happened to be in the market for a new sofa for the last month as my previous one was old and worn. It was time to update my living room, so I decided to stop by a few furniture stores to see what was in vogue. Luckily, What A Room was the second place on my list and they blew me away, so I went ahead and bought a custom sectional from them. Let me be very clear, the quality of the sectional was already worthy of 5 stars, but the customer service would have gotten me to write a 5 star review alone. I was greeted and taken care of by the owner Dan.Like I said, I was trying to do my due diligence by checking out different furniture stores. When I walked into What A Room, I felt like a valued customer. I gave Dan the dimensions of my room with the size of the sectional I wanted and he was very quick to find a solution that fulfilled my requests. He showed me a sofa with the right feel and fabric with the right color and I couldnt resist going with them. The delivery and setup was flawless and my living room looks amazing now. Thanks Dan!

Great service, attention and options. We purchased 3 beds and mattresses from this store and we’re very satisfied with the products. Steven and Daniel were very helpful, giving recommendation and helping us narrow down the type of mattress that worked best with the beds we chose. I highly recommend this store, much better option than bigger furniture stores with expensive price tags.

What I like about What A Room is that the experience similar to having a personal stylist that is an expert in their craft and will be straight forward with you if something does not look good and will provide feedback and offer a solution. I appreciate that!Its a big store, but everything is neatly positioned so you dont get sensory overload. What stands out to me the most is that the sofas on display had these fabric cards which I later learned were just one of the things that you can customize when looking to purchase a sofa. I did not know it was possible to customize sofas! From color, fabric, firmness... them seem to have it all.Pros: Customized sofas, attentive sales rep to answer all your questions, wide selection of inventory (locally sourced and imported goods) to choose from, and stellar customer service.Cons: none. I didnt end up buying anything at my first visit, but will definitely be back when Im ready to make my purchase.

Nice collection

My wife and I love this place. They have very good quality and stylish furniture at very a reasonable price. Their staff will definitely help you find what youre looking for. Weve been their customer for past 3 years and have been very satisfied with their products and services.

Horrible experience! My husband and I bought a bedroom set from Daniel and it was supposed to be delivered to us on a specific date. Few days after the purchase he told us that the set wont be delivered on time and would be delayed two more weeks. Since we werent to get the set on the date we needed it, we asked him to refund our $1600 back. He said ok but obviously didnt have intentions to refund our money. Daniel was acting up for almost two weeks. He stopped picking up our calls and our messages were ignored. Then he finally picked up and said that he refunded the money and its in process. One week later we called him again because we didnt get the money, then he said he will write a check. Horrible experience full of lies! Never going there again!

Decided to upgrade my full size after like 10 years to a queen. Always thought I liked my bed more on the firm side, was recommended this queen size from one of the workers. It was in a box that was able to fit in my Civic. Opened it up and it just released itself onto the platform. So soft. Like sleeping on a cloud.

The bed I purchased here had a slat broken. I contacted the customer service multiple times, sending in photos, order details and they said they were going to check if they could find one. Then no response since. My follow-ups were ignored.Updated. They called and were willing to fix what they did wrong. Although the manufacturer didnt have the original slat, the store was able to get a matching slat eventually. I got the right slat on the eve before my tenant moved in. So Im happy it worked out eventually.

I came in looking for a sofa and ended up coming out with a really nice customized one. The store looks really modern and the layout is very welcoming. The process was super easy and futuristic (never knew you could customize a couch!). The quality is great and the recommendations made by the salesmen were spot on. I got my delivery in two weeks and drivers were professional and nice.

Great shop with a huge selection of furniture. I especially like the modern collections. Great service. Ask for Dan. Got my couch on time too.

Good furniture at reasonable prices. the customer service is also wonderful. The wont push /pressure you to buy something you dont want. Give them a try!

Great service and very customizable couch / sofa ordering

I would like to personally thank Dan at What A Room for helping me furnish my new place. I recently had to encounter the unfortunate circumstance of buying all new furniture to fit a much smaller place, whereas my current furniture were too big and a bit out of date in color tones. I did quite a bit of research in what I was looking for before going to Dan. So I thought I knew what I wanted and was ready to just place my order. However, upon meeting up with Dan and reviewing my items, he assisted in making suggestions on how I can spruce up the place to make it more up to date and also be able to utilize the space I have. He also recommended a custom sectional to make the area more comfortable for hosting and space saving compared to having a standard 3-seater sofa and a chair. He was very patient and professional. There was a lot of items to look at based on all the vendors they have, but Dan knew everything and had made the process much easier. I would also like thank the delivery team for the delivery and set up. They were quick and proficient. As well as helpful in taking my other empty boxes that were laying around to dump. I would highly recommend going to Dan at What A Room if youre ever looking for furniture update.

The custom sofa I ordered came out perfect.Dan is the best!

Got some furniture for our new home. Great experience. Quality items, great services!

Daniel is the man. Outstanding customer service from purchasing to delivery. I went to so many furniture stores, but no one care what you want buy. But Daniel makes you buy the right thing in your budget. Delivery time, assembly everything was perfect. Highly recommend this shop for all your furniture needs.

I like the idea of this place. They have enough of a selection and if you want a couch you can pick a fabric and they will make it to your dimensions and style in about two weeks. Prices include delivery and the pieces we selected are made in California. We found what we wanted quickly and got it ordered. There was some drama with the after order service and they could do a better job with follow up calls but everything eventually came as promised.

Daniel and Olivia were fantastic. Right from the beginning after walking in and meeting Olivia we knew we wanted to buy from them. We had gone to a number of different furniture warehouse stores and even found a table and chair set that we liked, but we couldnt buy from them because we didnt trust the store based on bad reviews and the feeling we got from the sales people. With Daniel and Olivia we felt we could trust them. It seemed like they genuinely wanted us to be happy and get a great deal. In the end we did get a great deal significantly below the furniture warehouse price, our table and chair set were delivered on time, and we got to work with people we enjoy and trust. Couldnt be happier! Well be back to What a Room next time we need furniture.

What a lovely place selling furniture to suit ones pocket. The presentation was great, and the staff was very helpful. A majority of the item we were looking for were not on the display and it took a fair amount of time for the staff to find us the prices of those. Apart from that, it was pretty good experience, albeit not the cheapest option in the South Bay.

Very helpful staff. Have fabric samples out on most every sofa. Well lighted, clean and organized.

Avoid this place at ALL costs.I’ve had my furniture for a little over 6 months and the quality just flat out sucks.I’ve literally have had tons of people tell me my sectional is the most uncomfortable sectional they have ever sat on. Not to mention the locks that is supposed to keep the sectional together have come undone now 4X. BTW I Paid over $2000k for this sectional (not a cheap sectional by any means).Also the kitchen table I purchased as well the bench now has broke 2X.The worst part of all is the communication from Daniel and his team is by the worst I have ever encountered.I am the one who always has to call multiple times and chase them down to find out what is going on. Returned calls? ha don’t expect them too.The only time they ever call you back is when they want you to remove the review off yelp or google. It saddens me that they are still in business ripping people off.I just want my money back!!! I will be filling a complaint with the BBB to try and get my money back.Please if you know what’s good for you shop and take your business somewhere else!!!!!

Found this place on yelp. Pretty welcoming enviroment. A great aspect is that there are a lot of floor models so that you may be able to touch and feel a lot of the furniture.Great place for children and a great model store. One thing that stands out is how quick and great their customer service was. Noone felt sales-y and they were not pushing product on me. If I had a question I would just get their attention and they would answer quickly.

Good customer service!

The furniture is beautiful and quality. Not cheap, but its not going to break your wallet like some of the other bigger branded stores.Their selection is what makes me really say wow they have all types of sofas, tables and counter cabinets.Excellent customer service. Top notch. Purchased a bedframe two years ago, and its still perfect like the day they brought it to my home and installed it for me. Primo! Highly recommend.

Highly recommend this place! The service is outstanding! Thanks steve!

As a Real Estate Investor, I purchase many homes that needs furnitures. What A Room has provided me great services when it comes to designing and customizing different types of furnitures that fit different projects. I like the fact that if you like a certain style of couch that doesnt come in a size that fits your needs, theyll be able to adjust that for you and a fair price. Ive had many compliments from my clients . Thank you What A Room. You guys Rock!!

Amazing customer service. Bought everything I needed... Great thing is that they do custom sofas . I had them mimick a pottery Barn couch for much much less and perfect sizing for my living room.

While shopping for gizmos and gadgets at Frys for our new home, we noticed a furniture store on Google Maps that was right across from us and decided to check it out. For large purchases, Im fairly selective when deciding who Ill do business with and primarily consider customer service/experience, product quality, and then cost, because Ive gone through a fair share of wasted time on post-purchase hassles from sleezy sales folks just for a good deal. Ill also never buy on my first trip, and will visit a place multiple times so I know my money is going to the right choice.This is the place.While making repeat visits at any store, too often do business owners/salesman not remember our names, let alone, prior dialogue of what we were shopping for. I was impressed enough on my first visit that I decided to come back, and became even more impressed when, as soon as I walked in, Steven greeted me by name and even remembered the tiniest details from my first visit. Hes real easygoing and patient, and most importantly, didnt give off that sleezy salesman vibe. Took up about 30 more mins of his time talking delivery and warranty details, then made the call. To save time, I asked him to write it all up while I picked up my wife, then came back within the hour to finalize our purchase.I did the legwork and homework, so hope this saves you some time from shopping around. This place is at least worth your visit, and in my case, was happy to buy from here.

This store is legit. The sales staff here is not pushy at all. They are very knowledgable about all products I asked about. Unlike living spaces 10 miles north, they dont know anything there.

Walked in for a custom couch, ended up walking out with two paintings. You can tell right away the designer really has a unique eye for design. Urban, hip, feel. Will be back.

Good place for customization of sofa and quality of product is good. Customer service could be better though but the product sells so I guess there is only so much one should expect

This place is awesome! Beautiful showroom with lots of selection and affordable prices. I got a great deal on my sectional and it still is in great shape after a year!

Good selection for decor. Once I get my own place this will be my go to spot

Great customer service and great selection! Plenty of parking and the sales people do not hound you to make a sale.

Great service, staff and prices.

I have had a good experience with whataroom. I ordered a couch and inadvertently got the wrong cushion. steven was helpful enough to get the cushion replaced.

Check out What A Room home furnishing conveniently located in San Jose for all your furniture needs (bedroom sets, dining sets, custom sofas/sectionals, tv stands, and more). Expect nothing less than great service at What A Room! Check out their YELP reviews for more info.

Great deals for good prices. They also custom make furniture to suit your needs.

Small but nice

I didnt find what I was looking for but Daniel, the owner, is very knowledgeable and helpful. Tell him what you want and Im sure he will deliver.

Clean and well laid out. Sales people are friendly.

Overall good quality with reasonable price

Nice selection and friendly staff. Answered all my questions and I walked away with some pieces I LOVE!

Getting all my furniture here. Love it!

Small, clean & organize show room. Good service.

Abundant of choices with excellent service

Mmmmmmmmmmmmmmmmmmm

Very disappointed service:(

Best furniture store Ive been to in San Jose. Awesome customer service. Very friendly when I walked in. Ask for Daniel or Steven

Expensive and not very friendly

Limited selection, of questionable quality.

Nice