Chris was great! All the staff, Julianna & I think Hernan are attentive, and eager to help! Considering that there are 4 staff on board-they manage time well and do so in a friendly manner!

Chris B was very helpful. Finally was able to get my cellular service turned on my Apple Watch series six. Tech support over the phone was no help for three days for a total of 6 hours wasted. After a short wait time to wait for Chris he was able to fix the cellular service for a total of one hour including wait time. Thank you Chris.

The young man who assisted mes name was Hernan, he spent 2 hours, was patient,unfailingly polite, and an absolute credit to youre organization. That has not been my experience with youre store in the past. Well done on this hire, hang onto him.

Friendly, calm, very helpful, and effective staff. Thank you!

The place looks like someone set-it up straight out of their bedroom. The phones just got labels behind then but everythings still in disorder and poorly displayed. Its hard to shop and understand what goes with what and furthermore how to understand the basics of a phone, like how much storage space it has...

Lead Salesman Chris=AWESOME!!!!!!! HE CARES... He transferred info between phones and gave great advice on needed updates and equip. Very unusual for this excellent level of service... CONGRATULATIONS!!!!!!!:)

Lewis and Chris are the best! They are so helpful and professional. I was having a lot of trouble moving over from AT&T to Verizon over the phone and after about 2 weeks of talking to the tech team, port team, fraud team, customer service etc etc etc. at both AT&T and Verizon, I finally went into the store as my last chance to get switched over. Lewis was able to troubleshoot right away and got me all set up. I called with some questions the next day and Chris answered. He remembered me from working with Lewis the day before (I was there about 2 hours) and was so kind and helpful. 100% recommend going to see these guys for help! Theyre great.

The representative, Eric, was efficient, honest, and polite. He asked about my phone usage, and did not try to upsell me on products. He was clear with device and service explanation. Love my new service that reaches more area! Now I can make calls from the local mountains, as well.

Extremely quick and helpful. Very transparent and made sure I had the best deal available.

Eric was incredible. He was very professional, knowledgeable, thorough, and kind. He kept me updated on the status of my device. I will definitely return to the SJC store and ask for Eric.The only negative part of my visit was the flashing florescent lights. They all need to be replaced at once rather than one-at-a-time. I feel like Im back in the disco era. This may sound funny, but what is not funny is when a child or an adult with a brain condition enters the SJC Verizon store, and their brain is triggered into a seizure. Please Verizon, this is a very easy, very fixable lighting task. Thank you.

Great service. They will walk you through any issue that you may have while also being polite and courteous. Better than alternate locations in area.

I was going to write a detailed review about Chris but looking at all the great reviews he has I dont think it is needed. I will say that he helped us with an uncertain issue on a bad phone and during that time he was also able to simultaneously assist all 7 other customers that came into the store. He was able to efficiently provide customer service without making us feel neglected. Definitely will beaking this our store. Great work ethic!!

Excellent customer service, he took the time needed to upgrade two phones and transfer all our data. Made our life easy and he’s great to work with😎

My service was excellent with Chris! He got my phone working quickly and was so delightful and helpful, Im sorry I didnt get my new Max Pro from Verizon instead of at the Apple Store.

Place was great. Cant remember the guys name but he steered me right. Everything went how I wanted it to. Didnt try to upsell me like the other store did.

Christopher was great. Answered all our questions, took additional time to help us correct some mistakes we made downloading. Also checked with another employee to ensure accuracy. Awesome.

The store was clean, everyone was masked and maintained a safe distance. Eric helped me and was polite, friendly, knowledgeable and efficient!!! Im so glad my Google search took me there!!

Chris always take care of me and my business needs at this location. Highly recommend him for all your personal and business needs

Eric was a great help with my new phone. The team here is always great. Only negative would be low inventory of options, but most other items you can just get online.

I much prefer giving a good review, but my experience with this store has been so hit and miss that I cant give more than two stars. Just some background, i have been with Verizon for somewhere around 15 hears. My issue isnt so much with Verizon as the store. Todays problem is that when I call the store no one answers, and then a recoding says the extensions mailbox is full and cant take more messages. Not so very good for a store that sells phone technology.I had a situation similar to Mr. Scullys. I bought a tablet, and somehow it came with a phone number. Seems there was some tweaking going on to get the tablet discounted. After they sold me the tablet and theee billing issues, no one knew anything about anyone, the guy that sold me the tablet was transferred, I needed to contact this and then that dept. The classic runaround trying to make me go away. Instead I contacted the California Attorney Generals Office concerning consumer fraud and billing practices. We managed to resolve the problem.While I have continued to use Verizon, when my contract was up I didnt renew or get a new phone. Like car insurance, we tend to keep what we have out of sheer inertia instead of trying a new service. Time to look around, I think.

This Verizon store has always been helpful no matter who is helping you.

Eric was extremely helpful and friendly! When I go back I will definitely request him.

Louis was professional and friendly, he had a line of customers and he navigated them swifly and was a master at multi tasking. He was swift at helping me buy a new phone, transfer all my data from old to new phone and I was out of there in less than an hour.

Chris was great. He knew I was in a hurry and he got me in and out quickly.

Very unprofessional service by the store agent with a name Luis. He locked the door in front of our faces at 7pm when the store is supposed to be opened until 8pm. He took SIM cards from our phones just to put us in a difficult situation. Verizon should provide training for their stuff, and teach them how to treat customers.Lois was not knowledgeable about how to switch from one network to another, and made mistakes which made us buy a double plan. We have to come back to a different Verizon store to deal with a professional agent who knows the buisness.An empty broken bottle of sanitizer on the table was the only one available and showed the negligence of the store managenent. Lous was taking phones from different customers in his hands at the same time, no cleaning or sanitizing in between.

Chris at Verizon San Juan dealt with a complex transaction up grading two Phones and 2 I-Pads with one IPad not in stock but was delivered later in the afternoon. The transaction Completed affectively to our satisfaction.

Luis is very professional and user friendly. He practiced social distancing while servicing many customers questions. I plan on purchasing my new telephone from this store soon. Hope he is working when I go back in for purchase. Thank you for offering quality service!

Louis showed excellent professionalism with his product knowledge and courteous manner. All questions were answered promptly and with a thoroughness of someone committed to customer satisfaction. I would have no problem returning to his store or recommended others to do so also.

Louis was patient, knew what exactly to do. Very happy w my experience

They both were awesome. I felt very comfortable and hopefully informed. I am not a tech wizard. I would highly recommend them.

We waited for about 45 minutes for service, but when we were helped the service was fantastic!

Excellent service, they let me know exactly what they were doing.

Always very friendly and helpful, an A+ for Customer service!

Eric worked hard to help me. Thanks

Awesome experience changing my old S10 Edge to my new S10 5G. Love my new phone and the service was exceptional. 5 star service.

Fast, friendly and effective. Everything I needed was taken care of in just one stop. Victra is an expert in digging out exactly what you need and making it easy to accomplish!

Christopher saved me today when I lost my phone! He is wonderful and did an excellent job upgrading my phone and iPad. Best service I’ve had at any store.

Allen was so great at helping me upgrade my iPhone and really made sure I was taken care of. He was able to reserve my iPhone 7 for me and got me all set up as soon as I walked into the store! The customer service is great, and they make sure you get the best promo deal available. These guys are passionate about their jobs and it shows well!

Irving is the best. My pad froze, went online to find a simple solution to no prevIl.the next it happened again, I walk in and Irving kindly and patiently ( more with me!!) fixed it. Awesome guy. Great store. Thank big man or I wouldnt of been able to do the review.

Great service. They dont even look down on us who dont know much about electronics. Always helpful and welcoming especially Chris.

I cant tell you how great this store is in helping a 78 year old navigate my cell. All the men are always patient and kind. I come in often. Much appreciated, Donna Shostrom

Proceed with caution - Went in to get the iPhone X, was told EXPLICITLY that I had to pay 200$ that day plus tax, and that the 200$ went towards the price of the phone. Confirmed this multiple times with the salesperson. Got home to find a receipt filled with 50$ charges for liquid glass protectors and bogus memberships, totaling 200$, none of which I received, requested, or was even informed about. Went back in and was told straight to my face not to worry about the charges and that there was a 200$ credit to my account. Called Verizon directly, was told theres no such credit. After 5 trips back to the store and hours of wasted time, theres now a Corporate Review to determine what was promised. Would call these people con-men, but there was no con, just blatant lies so they could get away with sticking me with 105$ of screen protectors. Will update after supposed Corporate Review.**UPDATE** Changed from 1 star to 2 as Maura at Victra support was very helpful and managed to credit me back the fraudulent charges

My salesperson was EXCELLENT! She really knew her stuff, but was not in the least high pressure. Very good experience.

Irving Villalobos was amazing! He was so sweet and took the time to make sure that my phone was properly fixed, which took about 2 hours. Thank you so much for being very helpful and generous.

When I walked in the staff smiled and greeted me. Super young man, Ronnie, the store Manager and the support team worked like a polished team in support of the customer. Excellent service!

The staff at the Capistrano store were extremely helpful

I waited long time no body care

Great team here in San Juan. Justin went out of his way to make sure I got the phone I wanted when it wasn’t in store. Hero!

Hernan’s personal service and knowledge is the reason I got my new iPhone 11 from Verizon rather that the apple store!!!

Louis was very helpful- He was patient with all of my questions and was showing me the advantages of several different phones...I will decide what I want and head back!!! Thank you!

I have purchased several phone accessories in addition to having phone problems fixed at this Verizon location & the guys that work there are professional & quick. They dont keep you waiting. I will be going back to this store.

They were super helpful and efficient!! And that guy Hernan was a sweetheart!

Called the SJC location and spoke with Corey-District Manager!He is amazing! He answered all of my questions and offered a solution to every obstacle that I brought to the table!Getting ready to make the switch from T-mobile and after talking to Corey ... i cannot wait!

Approximately 3 weeks ago, I upgraded my phone at their store. During the process of the changeover I was offered a tablet at a sizable discount. When told the promotional price, I was assured that the money I paid that day would be the only charge. I asked “Will I ever have to pay another red cent for this?”Their salesman (the receipt says Misael & Juaquin) assured me “No”. Much to my chagrin, I received my phone bill. It was $50 more than the piece of paper they had me sign. They had, from the look of it billed the activation/upgrade fees to my account AND didn’t reduce my data from 3gig to 2gig as I requested. On top of that, hey also billed me $19.99 per device on the day of purchase. For the sake of fairness, I’ll chalk the additional $10 line fee for the tablet to the rush and poor communication.Long and short of it, Verizon’s 800 help desk said the best course was for me to return the tablet to the store. They put a note that the device was being returned for an immediate refund. When I got there, the store refused the return based on it being outside their 14-day return window. Had it been buyer’s remorse, I’d get that, but this was a case of gross misrepresentation on their part. It didn’t come to light until the bill came 21 days later. .……and here’s the rub: They aren’t part of Verizon. ABC Phones of North Carolina (“A Wireless”) is an indirect retailer thus not accountable to Verizon, or bound by its decisions. (Verizon’s 800 line did make things right, but not with any assistance from the storefront.)A word to the wise, make sure you handle all you big ticket items at an actual Verizon store.

Herndon was absolutely a pleasure. Got me all ser up with my new galaxy 10e.

Irving was professional and answered all of my questions.

Louis was knowledgeable, efficient, and friendly. Upgrading our phones with him was a pleasure.

Everyone was super nice and helpful, got the phone I wanted and everything!

Hernan of Verizon Del Obispo was very accommodating, friendly and gave me a good service. Thank you.

Louis was awesome handled transfer of 4 phones like a pro@

Nice knowledgeable and efficient What else do you need

Two months ago my iPhone car charger stopped working. I went into what I thought was a Verizon Store (look at the pictures of the store) and purchased a car charger for $30. It quit so I went to my local Verizon Store for a replacement but there was no record of my purchase. Verizon Wireless 4G is not a Verizon Store, it is a Verizon Retailer. The charger they sold me was not Verizon it was a Puregear and only had a 14 day warranty! The $30 Verizon Charger has a 1 year warranty.

Chris B is the best!

Chris was extremely helpful!

I just left the store before I could be served as I was waiting I witnessed the staff sitting at table with customers not wearing mask, less than 2 feet apart and both workers were talking to customers with their masks only covering their chins... and continualing touching their faces and then the customer devices.. I was the only one wearing a mask as Im high risk.. So I left.

The store hours posted say 9AM open. At 9:02, the place was still locked up. At 9:10, after I saw life inside I knocked on the door and the guy acknowledged me and then kept working...Door still locked. Poor customer service!

Louis was very patient and very helpful

A big shout out to JOAQUIN SANCHEZ for being so helpful and kind when it came to bringing me into the 21st century and finding me my first smart phone ever! I was clueless about which phone to get, which plan to put it on, which case would suit my clumsiness best, etc. and had a million questions for him but he was incredibly patient with me and cracked some pretty funny jokes along the way to make the experience a really fun one. He even hooked me up with an awesome deal because hes a baller like that. Definitely ask for him to help you next time youre at the Verizon store! Now Im going to go check my facebook or something on my new amazing iPhone! Woohoo:)

Couldnt get my trade prize of 350, I up grade to a s20 ultra 5g. There trying to figure it out ? But I do what my trade in value. If not I what a refund.

Misael, the Store Manger, was completely unprofessional. I spoke with him in person early in the week and we set up a time for me to come back to the store on the weekend and purchase some phones and activate the service. After a few days I had some additional questions and called Verizons Customer Service. They, in turn, sent me to Sales and I ended up getting the phones/service through them. As a courtesy to Misael, I called to let him know I already got the phones and I was taken care of. To my surprise, he blew up and was upset. He said, After all I did for you? How could you go somewhere else? This is how I feed my kids. Why did you even bother calling? The call ended after that. Hello? You asked me to call and let you know if I wasnt going to make the appointment. Sorry, Misael, dont take it personal and since you clearly did. Its probably time to find a different hustle.

Super easily friendly and nice inventory

They were knowledgeable, quick and very polite

Professional, Friendly, Attentive, No pressure....No worries !!!

Accurate

Irving was amazing

Terrible customer service

Knowledgeable

Great service!

Worth stopping in the store.

SPEAK SPANISH?

She is very kind and does her job fast